DishTV Complaints & Reviews

Sep 24, 2019

Updated by Dasharath Joshi I have done a wrong dish tv recharge on VC no. [protected]
of Rs. 337/- is transaction ID[protected] dated[protected], time is 8.01PM & Order ID [protected]. (Balance on Patym throgh - screen short copy encosed. My mobile number is [protected].

Plz repay or trasfer to the my new correct VC no. [protected] and my
Registered mobile no. [protected]. On my name is Dasharathbhai Bhogilal Joshi residing at Visnagar, Tal. Visnagar, Dist. Mehsana.

Sep 22, 2019

Updated by ritu1001 We made payment of 3 months to Dish TV but since last 20 days I had to contact Dish TV Customer Care to ask them why we were getting 101 Error- ie. channels not subscribed. I called them 4-5 times and every time they said it’s technical issue. They do not even transfer the calls to seniors to escalate the matter. And if the call is transferred to a second level customer care employee, they cut the call within minutes without understanding the problem of the customer.
I feel cheated that even after making advance payments and being associated with Dish TV from the year 2011, such instances happen. It was a mental torture that I had to hold the call for 40 long minutes to talk to the second level officer. This is totally unacceptable.
I want strict action should be taken against the company that for a technical issue the customer is made to feel cheated - an accusation without checking. Why can’t they simply write that there’s some technical snag and after checking the financial details resume the connection.
Today I was made to hold for 52 minutes and still I didn’t get satisfactory explanation. Infact the second level employee cut the phone

Sep 19, 2019

Updated by Shiva Prasadz Mobile No: [protected]

Sep 19, 2019

Updated by Shiva Prasadz My mobile no:[protected] was already registered with Dish TV. Till I didn't resolve my problem..

Sep 20, 2019

Updated by Shiva Prasadz Still it's not resolved.. then how can you close my complaint as resolved..?? From where you got updates without conforming me..??

Sep 20, 2019

Updated by Shiva Prasadz Again the service persons cheated me..They fix another model instead of my previous model and said adapter not suitable for this have to purchase new one and need to pay Rs. 320/-.

These all are going to disturbing me mentally. Please take necessary action on them.. I dont want to go continue with their service..

Sep 23, 2019

Updated by Shiva Prasadz Who said it resolved..?? till today they are not replaced my set top box.
Yesterday they called me three times we are coming to chabe the box but they not came. All over day I am waited for them without going out and postponed all of my works for them but they not came..
Please resolve my query by today. I have no patience to complaint again.

Sep 23, 2019

Updated by Shiva Prasadz Dear Sir/ Madam, This complaint continuing for the previous Grievance Number: 1611769 - Reg. Yesterday Dish TV technician visited my home and fixed the Set top box depends on the previous complaints. On that I am not at my residence, he came fixed it and went away. Evening I went home and checked the box. Then I found he may be fixed fault set top box. He fix secondary box (like it may be used for multi/secondary connection). In previous box it has record option also. But they replaced cheep quality box its without having record option and even Chip (smart card) also not having. Once again they cheated me. In previous one of their technician escaped with money (Service charges and Set top box cost) without resolving the issue they closed my complaint. Now same problem I am facing. Now the charged for set top box and service charges but fixed fault set top box. In this issue without resolve my problem how can u close my request sir? Today I login in your web site for knowing my complaint status, I found it was closed. By depends on one side hearing (Dish TV side) how can u close my issue sir? Without my conformation, without contacting me how U can you concluded it as resolved? Please be transparent sir. After hearing both sides only take necessary action. And before closing the request/complaint please inform to both. I already mentioned my contact number. Ref: from your last Grievance Number: 1611769 As per our conversation with the subscriber Mr. Shiva Prasad M on [protected], it has been communicated that STB issue has been resolved post swapping the existing STB with other modal STB. New VC number is [protected]. Moreover, communicated that no need to pay the technician for adaptor charges. Same has been confirmed with the service team that adaptor charges will not be applicable if STB swapped with other modal STB. For the final confirmation we tried contacting subscriber on [protected] & [protected], however numbers were not contactable. Case stand closed.But I already informed to them there is no alternate number, they can contact only to me (+91-[protected]) My conclusion: On that time, when they call to m, I am in Driving. So I am not able to pickup the call. In next couple of minutes I call back to them. But their contact No’s (+91-[protected]) not reachable. I called to technician (Ph: (+91-[protected]) who visited my home, he said he was not responsible with that and to contact his superior (Venkatesh: +91-[protected]), gave his contact number. But he was not responded properly (I think he was on bike). Quickly I call to Dish TV customer care explained all the issue and gave new complaint (Ref: service request No:[protected] but till I didn’t get any call r response from them. From last one week I am facing problem with the service persons. I never saw this much of worst service provider. Because of them I am loosing my mental ability. So please make favor to me. No one had supporting me even from your side also. For their safe zone they changed my VC No. [protected](P) to new VC [protected]and mentioned all queries was resolved. But still I am facing problem from them. If I contact their Customer Care they said no complaint were registered. By the above discussion please look in to my query and resolve my problem as soon as possible. And take necessary action against the cheating of Dish TV service provider by the cunning mind with changing VC and closing the complaints and also they make you also in wrong track by their fraud things. Now I just want to replace my set top box with recording option and upto date update model (DishNXT HD:: Model No. D-7000HD) Thanking you..

Oct 03, 2019

Updated by Panchee Sorry for writing this late. First of all a big thanks to this forum because of which my voice was heard. I got a call from Dish TV within a day after I posted the complaint on this forum mentioning about this complaint and the problem is resolved within two days by simply changing the setup box with a new improved setup box (without VC card). I waited for this long to see that the problem should not reoccur, but now I think the problem is resolved. Thank you Consumer Complaints forum.

Jun 24, 2020

Updated by pushkar powale Dear Team,

Still i am getting calls from dishtv for promotions. Kindly stop this services. Only important calls regarding due date of payment or other important things you call me.

Regards,
Pushkar Powale
[protected]