DishTV Complaints & Reviews

As discussed on call with disth tv customer care multiple times got the feedback that box issue was observed and will be replaced within 24 hours, however as per the check set up box was in warranty and told that techician charges will be taken as 200/-and the same has been agreed to proceed further to resolve the issue and wil be resolved next 24 hours. But till now we did not received any callbacks from technicians and from customer care. So pleae close the issue on priority.

Hi customer care,

Highly disapponted from the servicecs provided by you, first of all you have tendancy to upgrade your technoloigy and promote it to the customers to forcely adopt it.
Customer just suffers for that and even dishtv does not have any resolution and credibility for their products. Pleasae find my below details regarding dishtv account.

V. C. No. [protected] registered mobile no. [protected]
Base package north channels type h d, hindi

1. This is strange but hopeless that during 07:15 pm to 8:15 pm we dont get any broadcasted signals for paid channels as well free channels which are already subscribed
In our dishtv account since one month. We have called many times to customer care but certified customer executives dont have habit to help the customers after being in long
Waiting queue.

2. Many times happens that whatever channels are subscribed in our dishtv pack, suddenly stops and we can not keep on jumping from channel to channel to check which channels
Are coming and which are not.

3. Your so called customer execurives are so over trained, they are not able to find which vc number is currently in use and transfers amount paid to dish tv on old vc number,
And again the endless saga of calling to customer care, disputing, wasting time and mental harrasment inplace of peaceful enjoyment.

4. We are fail to understand that when we have validity in our account which is obiously activated and from our subscribed channels why we dont get channels no. 107, 108, 117, 607, 729, 812 from the time of installation.

5. You people should understand the value of the customer in order to treat him politly and resolve his querries to make him satisfy, to save your company from current competition
Era.

Hope you people can understand the pain we are suffering from and solve it as soon as possible to avide furthre next level escalations. Request you to keep noth the email id in loop while communication with (The one from which email is sent and the second which is kept in cc)

Email sent to dishtv from -
Masters. [protected]@gmail.com

Complaint sent on consumer forum from-
[protected]@gmail.com

Respected sir,

Please help me i, m subscriber of dishtv dth service provider my old set top box is replace new one last 15 days ago., but replace new one box unable to change parental lock password this service remove from the service provider without any information to customer.

This feature not available on this box due to my child watching cartoon channels whole day. Then loss of my child educational year. So kindly request to you please see the attached mail received from my dishtv dth service provider.

I, m simply request to service provider if you are not resolved my problem refund my money & old set top box also.

But he is not ready to do any refund his attached mail customer care writing me 29 oct 2019 is deadline for resolve my issue but till time & date my issue is not resolved.

So kindly request to you please help me.

Dishtv dth customer id : [protected]
Mobile no : [protected]

Thanks.,

Regards,
Chandrakant chandan

I am attaching the file sent by dish tv. Dear m ramasubbareddy,

We have received a recharge of rs.1980 towards your dishtv vc no. [protected].

Here is your account summary :account balance : rs.2407
Next switch off date :[protected]
Offer availed : pay 12 months get 60 days free
From this company 2 days onwards i am getting messages that your switcoff date is[protected]. The coustmer care people are not responding properly and they are disconnecting my mobile number. Not responding properly. I never received any message/ mails before. Please help us

Thanks ®ards
M rama subba reddy
Senior citizen (78years old).

MY dishtv has balance and I recharged for three months switch off date is on Jan 2020 but in my TV it is showing 102 no account balance and ntng is working in remote also I contacted customer care they told to they refreshed my account but from.four days onwards not working and my vc number is [protected] ... Please give me a solution for this...

Dear sir i got a week back a call from dishtv saying that they are going to activate "ayushmaan active" to my vc no [protected]. I asked him not to activate the service because i rarely watch channels other than marathi channels. They activated this service free of charge for one week and told me to deactivate whenever i wish.
After receiving a message from dishtv regarding revised switch off date i contacted customer care on 26th oct 2019 to stop this service. They registered my request and assured that service will be stopped in next 4 hours. Till today i. E. 27 oct 2019 they haven't stopped the service but deducted additional rs 40 plus gst from my balance.in this way they are looting us. Please restrict them to activate unwanted services and penalize.

No channels are being telecasted since 23oct'19 [vc no: [protected]]. On asking the cc they told that it's because of the distv - videocon merger and the dish needs to be aligned to a new direction. Cc registered a compliant after my call (They should have proactively assigned a technician) and said a technician will be there within 24hrs.
After calling daily to cc, they will transfer the call to a senior supervisor, and that supervisor will say hello after 30 mins. And still after that issue didnt resolve.

Dishtv switch off the services if we didnt recharge on time. Now we are not provided with the service for the last 3 days, are they going to refund the amount or extended the service that charged for these 3 days? No right!!

Pathetic company.

I have recharged dish tv on oct 14, 2019 with 903rs but the channels are showing up. As i am going to office i didn't got time to contact customer care for next 4 days and on 18th oct i have called them and explained the issue as i am still seeing the 102-no account balance error since 4days and the response is they did initial troubleshooting like switch off the tv and switch on back, but no response and call got disconnected after 2 days i have called back and the they did the same troubleshoot and nothing new happened, then i have asked them to connect to their supervisor, after keeping me on hold for 15min call got disconnected on next day i did a call back and asked them to connect supervisor after having the initial troubleshooting the cal got disconnected and then i called back and again i had to make cc to connect to supervisor he did intial troubleshoot and then said he will trnasfer call to service team, he kept me hold for 10min and said service team is not available they will arrange a call back from service team, but nothing happened, next day i have called again the cc and again i have to explain every detail and the response from supervisor is he did refresh and asked me to check the channels and the error is same. Then they suggested to have a technician visit to home which charges 200rs. Its been almost 11 days that i have recharged my dish tv and channels are not showing up and balance got deducted for these 11 days and now i have to pay extra 200 to them for this to get solved. Problem is from their side and i have to pay for it.

I recharge to a wrong mobile no(VC no:[protected]).Now i want my transaction id of my recharge.So that i can get my refund.I find everywhere but i cant get my transition id.I paid the recharge with my debit card.I first recharge with 266, and then 100 rupees.One after the other.I also attached the screenshots too of these transactions.I request you to please provide me the transaction id of the above recharge.

Hello team,

I am constantly receiving marketing calls from Dishtv which are annoying. Even if I have DND enabled on my phone, I keep receiving calls. I have blocked a couple of numbers but they keep calling from new numbers.

Please add me to the do not call list and adhere to it. I have received 10+ calls today in the past 3 hours. This is insanity.

+91-[protected]
+91-[protected]

Hi,

My VC no-[protected], I am continuously getting promotional calls from dish TV from different nos. which irritating and giving mental harassment to me. I already raised request to stopping such non-sense calls on my RMN on [protected]@dishtv.com. Request to take immediate action on it.

I am getting non stop calls from dishtv on my number. My name is aman raj singh. I am getting calls from different dish tv numbers. I want you to immediately stop all the calls. Times u have asked them to stop calling me but they don't. This is mental harassment. I can't even block the numbers coz they call from different numbers everytime. My vc number is [protected] (P). Please stop the calls.

Dishtv chor hai... Kindly listen the recording and how dish tv cheats their customer and expects costumer to suffer for it. And also they want customer to provide them with a resolution on how should they manage their field engineers (They are engineer though it is just a term which they use to make feel customer privileged). Also never ever trust them as they say set up box have life time warranty but it is not true. Kindly find the recording attached where dish tv customer service manager clearly say that it is not possible, in-case your setup box malfunctions you have to pay for the setup box and warranty is just 90 days and they give you a repaired or so called refurbished box which is again going to get spoiled in a year as warranty is just for 90 days. Why to charge for refurbished box??? If you are charging at-least give a new box..

Those who want to listen how they try never to transfer their calls to their manager and cheat customer please listen the recording by downloading below audio file...

https://vocaroo.com/i/s0W5EcGPcPFu

Guys please share these to everyone using or considering to get dishtv.

My disht tv v cs no. [protected]. I have for 6 months ofrs. 288/-on 11 thmay 2019. Fornon stop odiya channel through phone pay. But when switch on tv set i always got message of 101 low balance so iam notable to view channel and complain over phone more than 10 times. The last complain no[protected]. No body is listing and solving my problem. So pleases the problem immediately and make balance with internet for last four month.

Thanks
Regards
Krushna chandra mishra
Mobile number [protected]
Village gothabana odagaon
Nayagarh odisha. [protected]@dishtv.in

Sir my vc no is [protected], i deposited rs 3588 only on 20/7/19 for one year contribution. Its switched date is 30/7/20. But when i open my tv it says ÿou are not subscribed to dish tv'. It happens many times. Please see the matter personally and resolve my problem. Otherwise i will be complled to go court of law/consumer forum.
Thanking you.
With regards-suresh chandra pant

I have registered a complaint on Dish tv regarding the no signal display on TV on 13.10.2019. I have made it very clear that the problem is with Set top box or may be in cable due to lightening. I got a call back from customer care that the technician will visit for attending the same. The technician visited my home and makes the same statement back to me that the set top box is not working and needs to replaced the visit is meant for realignment of antenna which was pending from long back. He said that he would visit again tomorrow for replacing the same that is chargeable. Next day he has not visited may be he doesn’t had any complaints near to my location and the reason he quoted that set top box is not stock and also said that set top box and visit charges will Rs. 475. Third day there was no call from the local team and I have called and he said that he got the set top including an adaptor the total charge will be Rs. 625/-. I wondered about the way the customers are fooled and helplessly said agreed for technician visit. Then the technician visited and replaced the faulty set top box. While making payment I have demanded for Cash receipt. The reply was no from the team and I have refused to make any payment without receipt in turn the technician taken back the same retaining the faulty things there. I was shocked to see the SMS I have received from Dish TV that my problem is resolved. It is wrong from my side for demanding a cash receipt for payment. They said that if you need a bill again, a request is to be sent by Email and it will be sent by mail in the next month. It is wrong that there is proof for purchasing a product. The situation will be worse if the customer doesn’t have a knowledge of Email or such things.

I have been getting non stop calls from dish tv from different landline numbers for vc number [protected] on my registered mobile number with them which is on do not disturb mode. Many times i have asked them to stop calling me but they don't. I can't block the calls because they are calling from different numbers. This is mental harassment.

Request to look into this & arrange to stop frequent calls.

Hi,

I have been getting non stop calls from dish tv from different bengaluru land lines numbers for vc number [protected] on my registered mobile number with them which is on do not disturb mode. I don't know if that's even legal. Many times i have asked them to stop calling me but they don't. This is mental harassment. I can't even block the numbers coz they call from different numbers everytime.

Request to look into this & arrange to stop frequent calls.

Hi,
I have been getting non stop calls from dish tv from different bengaluru land lines numbers for vc number [protected] on my registered mobile number [protected] with them which is on do not disturb mode. I don't know if that's even legal. Many times u have asked them to stop calling me but they don't. This is mental harassment. I can't even block the numbers coz they call from different numbers everytime.

Request to look into this & arrange to stop frequent calls.

Dishtv — about validity of recharge

Sir i recharged my account on 14/10/2019 with 212 rupees and my account shows switch off date 07/11/2019. My account monthly pack shows me 212 rupees per month then i recharged with 212 rupees.
My dish vc number is [protected] and mobile number is [protected] which is linked with dish.
So please check the account details which gives only 24 days...