DTDC Courier & Cargo — fake delivery

Address:

124007

Dear, myself vineet gupta running a factory on ambala chandigarh highway in the name of m/s ajay silicate nd. Chemical works ambala, our party m/ s steel auto yamunanagar sent a courier carrying dd via docket no z60132547 dated 17.05.2018 supposed to reach by us on 18.05 but your person didn't deliver at our address. He kept the courier with him and put online that it has delivered to our servant hari and also used fake sign of our servant hari. After taking to the lady sitting at your sarafabazar branch she said it has been delivered to your house on 18.05 we searched it every where in our house and also enquire to our servant but he refused that he didn't receive any courier yesterday. We again called at your office and said our servant can't sign in english and now in the afternoon at 1.35 pm we again called at your office we said we are going to complaint for the matter then she admitted that our person took the courier with him to his house and will deliver you in the evening. We said this courier has very important document (4.5 lacs draft) and tomorrow banks are closed so please deliver it at priority instead she started shouting at us and said she will send the courier back. Now firstly your delivery boy did a wrong act by keeping courier with him and by doing fake sign of our servant hari and moreover your person that lady handling phone queries should know how to deal with customers. I hope you will take a strict action in this matter as these kind of activities might harm your reputation. Thanks vineet gupta [protected]