EaseMyTrip.com Complaints & Reviews

My flight for may 14th was cancelled by the airlines due to covid19. So i requested for full refund as per the airline policy. But easemytrip cancelled my request for full refund. Please find attached the refund policy of airline posted on easemytrip. My booking id is emt70285575. My flight day is approaching soon, so i kindly request to look into this asap. Thank you.

Hi. This is mahesh nair thekkemadathil. I have made a booking with booking id - emt72020020 on march or before the corona pandemic. I was supposed to fly on 4th of may and return by 10th may to attend a meeting. But unfortunately my flights got suspended by the airlines and thus the event got cancelled because of lockdown. I have spoke to your representatives more than 25 times and they are of no help to me. They are not even aware about the updated advisory today and were asking me to wait for updation. I myself told them that it is updated and the airlines are ready to provide full refund to the agents. Iam fedup talking to your useless customer service. Kindly do the needful and provide me full cash refund as soon as possible. I have requested for cancellation 100's of times via your website for full cash refund but i get a mail saying it is rejected. Iam totally fedup with your service. Iam also thinking about filing a case regarding this issue if it is not solved as soon as possible. Your representatives were asking me to contact airlines which is not fair to ask a customer to do so as while taking the money it was you guys who took it. So my point of contact remains easemytrip not airasia. I will file a complaint will all the blunder suggestions your customer care executives were giving me having no idea about what they are talking. I was also tried to fool by asking me to sign and fill a credit form even after i asked for a full cash refund. I have all the proofs to file complaint to the court and proof o[censored]pdate travel advisory that says full refund will be provided to the agency by the airlines. I have spent more than 3 lakhs for booking via easemytrip.com and this is how you treat your customers. Please cancel all the tickets and provide me full cash refund as soon as possible or i will escalate the issue further.

We have exchanged several email, twitter dm and whatsapp exchanged
We have email from airlines the flight cancelled, take refund from travel agent,
We have emai lfrom easy my trip that you wil lget refund.
Now you and your team saying fright not giving refund.
Trying to fool people with false commitment.
Please refund
Refund status of all 4 booking as all flights are cancelled
Emt69544608
Emt69544376
Emt68425069
Emt69346268

I had booked ticket on ease my trip on 20th jan 2020 for the travel date of 30th march 2020, mumbai to phuket and return from phuket to mumbai 6th april 2020, a malaysian airlines ticket. On 12th march, government of india released notification stating indian citizens cannot travel to malaysia and people from malaysia cannot enter india becauses of covid 19 pandemic. There was a general travel ban issued to all countries by the indian government. Hence i tried contacting ease my trip but they were not reachable then i contacted malaysian airline and they stated that free rescheduling option is available with them but i need to contact ease my trip since i booked my flight through them. They have issued circular on their website stating the same. I had immediately dropped mail to ease my trip and asked them to reschedule the flight. They had reverted to me after very extensive follow up and drop me mail stating “as of now fare difference of inr 14396/- per pax will be applicable”, i wrote back to them about free rescheduling available with airline and attached all the required proof but i could not get any reply from them. I tried to contact them via what’s app and mail but they are simply not responding.
Please reschedule my trip without any fare difference charges.

Booking id: emt69295591
Pnr: oi5vly
Date of booking: 20/01/2020
Cost of ticket: inr.58, 118
Date of travel: 30/03/2020 and return 06/04/2020

I had a qatar airlines ticket from bangalore to budapest, which was booked through easemytrip (Travel date 18th march 2020). On 16th march, government of india announced that indian citizens cannot travel to hungary. There was a general travel ban issued to all eu countries by the indian government. Hence there was no way i could travel with this ticket. I called easemytrip to find out the rules regarding cancellation on 14th march itself (To be on the safer side). I had also checked with qatar airways and was told that i will be getting full refund in the form of travel vouchers which will be issued by the travel agent. After both of them confirming that i will get a full refund, when i requested for cancellation and full refund, both of them were passing the buck to each other. The airline is saying that since i paid the money to travel agent, i should claim the refund from them and travel agent says that they are helpless and following the orders of the airlines. Presently there is no response either from the airlines or the travel agent.
Booking reference: emt69911697
Ticket number:[protected]/1/1
Date of booking: 04/02/2020
Return ticket: bangalore – budapest
Cost of ticket: rs.57, 471
Date of travel: 18/03/2020 and return 09/04/2020
Refund received : rs.27, 026

We have booked our indigo flight tickets through easymytrip. Due to corona effect, indigo has given option of rescheduling of flights so we did. As per indigo mail they have refunded money to easymytrip due to price difference and also confirm through mail and phone call. Now after so much follow up, easemytrip do not give us refund which they have already got on 15th march of 2020.

It is more than 1.5 months and we are still struggling to get refund.

Booking ID is EMT[protected]Mumbai to Raipur-Date-16 April 2020-PNR-IF2M4F
Booking ID is EMT[protected]Raipur to Mumbai-Vai Hyderabad-Date-19 April 2020-PNR-OKCB2T
Airlines refund me only 4900rs out of 32000rs

EaseMyTrip.com-Mail [protected]@easemytrip.com
Contact number[protected]/[protected]Available 24X7)

Dear sir,

I had requested cancellation for my booking emt72041904 which i purchased from easemytrip. It was indigo flight with pnr hgebts. Date of journey 25th april 2020.

I am extremely disappointed and hurt that you have straightaway deducted airline cancellation charge of rs 3000 and easemytrip charge of rs 300.

On that day there was no flight due to countrywide lockdown and in your website it is clearly written that for indigo flight the refund amount will be refunded in a credit shell. I am attaching the snapshot of the rules of indigo which was given in your website.
You have increased my misery and distress by your cruel, heartless attitude.

Credit shell is perfectly fine with me but airline cancellation charge is simply insane and atrocious. We simply dread this. Airline ticket fees are quite reasonable compared to cancellation charge.

Please refund the whole amount as per government directive otherwise i will be compelled to take it to higher authorities.

Regards,

Amitava roy

I booked my flight for 17th april, due to lockdown extended it got cancelled, they didn't provide me full refund for rescheduling of 4th may i paid extra amount. I already mailed them that this was my last money i am left with coz i have stuck in other city, doesn't have money or anything with me. But that didn't effect on them, now when i checked my upcoming flight status with them they said due to govt order it will cancel, flights will not be available, and then also they are asking me to wait till 3rd may don't know for what reason, again i will wait till 3rd may and reschedule post that so flights price will get high and again i will pay extra for rescheduling, they are not refunding full amount also, atleast they will give full refund so i can look for some other option to reach home, first they mentioned zero cancellation fee, not they are asking per booking 300 tax. Such fraud company and support i have ever come across, atleast you people should also understand the customer situation this time, how we are going through.

Booked domestic flight ticket on march 23rd 2020 for march 29th 2020 for an amount of inr5139, due to the flight cancellations by the government, i have rescheduled the flight to april 15, 2020 for an amount of inr3596. The indigo airlines have refunded this difference amount to easemytrip. But, till date, the easemytrip is not at all refunding this amount to me even after several requests. There is no tele customer care support or even no chat support. I have send several emails to them. Every time they are giving different responses by different customer care executives. One time they are saying that the amount will be refunded with in 10-12 days. I too waited more that that. After that, some is replying me that i have to wait for another 10-15 days. Another one says that, they will refund once my travel is completed. But, the indigo customer care executive says that this difference amount has to be paid by easemytrip to the customer immediately. No need to delay. Even i forwarded the chat transcript with indigo to the easemytrip, they are responding like i have to wait till my travel to be completed.
Also, i have asked them whether i can use this amount of inr1344 for any other bookings, they are not responding for that query.
Finally, i have understood that, using this covid-19 outbreak opportunity, they are keeping the amount with them for some more days. This is absolutely a cheating.

Kindly take necessary action against them.

This site has cheated with me. I had booked ticket vide booking id emt72305814 travel date 1st april 20, worth rs 23208, which got rescheduled due to covid lockdown.. I got revised ticket worth rs 9681 vide booking id emt72388651 travel date 19th april 20, post getting cacellation msg on 28th march 20, from ease mytrip and balance is not refunded.. I had put multiple emails to them but they are purely non responsive.. Requesting the legal body verifying the case to penalise them for harrashment caused to us.. I am attaching the email communications as well.. Not able to attach detail email communication.. If required can forward corresponding communications through email.. Please give justice to me.

Due to issues with the pnr for my flight the airline has already booked a ticket for me and put it on pending status. All they want easy my trip to do is just confirm my booking by adjusting the credit shell amount. I have been literally pleading that this ticket is urgent as it is my husband's surgery and i need to travel but the agency (Easemytrip) is not answering my mails nor can i call nor do they have an what's app option for other...

I booked my flight ticket through easemytrip.com for flight from bangalore to toronto via paris for march 21st, 2020 for an amount of inr 56, 979

The booking id for the same is emt71594385 and pnr is g2xsf6.

Despite cancelling the flight on easemytrip due to covid-19 outbreak, they have not yet processed my cancellation request and it is still in the status "cancel requested" (Screenshot attached)

First they tried to fool me by asking to contact delta airlines but airlines confirmed that you can cancel and get refund only through your agent (Easemytrip in this case).

Despite multiple calls to customer care and sending emails, i haven't got my refund yet.

Kindly help me in getting back my hard earned money.

I am writing to you to raise an issue about: airline tickets and fares

The issue that i have experienced was: i have contacted etihad airline regarding my refund application number[protected] for the ticket number[protected]/1/1 with pnr udjqjn.

I have been advised that the ticket amount is refunded in full by etihad airline during end of march 2020 but easemytrip is advising due covid19 their call centre is temporarily shut and informing me that airline has not refunded them. They are trying to take advantage of this situation by trying to delay and steal my money.

They got the obligation to refund my ticket so please process my refund as soon as possible.

Awaiting my refund to be deposited immediately.

Regards,

Sunil nagendra

I booked a ticket for 16th april 2020 with air india from easemytrip although the flight got cancelled and i done the process as told by the company for refunds. Now they are saying i hav'nt cancelled the ticket yet. I am attaching a screenshot of mail what i received by the company.
I need my full refunds and proper details as they are not replying with a genuine answer.
Already aviation minister said company should give full refund as who so ever booked the ticket in this lockdown periods.
Please help me out here.

I had booking male to cok to male round trip by indigo flight through easemy trip so my return flight was march 5. Due to covid 19 i called to ease my trip asking for change the date they said its its less than 12hrs the flight departure so u can contact direct indigo then i called indigo and changed the ticket with changes fee 4000inr then date changed to 21st march. Unfortunately due to covid 19 issue indigo flight cancelled so they refunded full amount of one way ticket which is 5172 inr to easemytrip account. But ease my trip process to me only 50rs regarding this i send many mail but they replay forward message. Its cheating
Emt70729889.
Pnr. Owmzmx

I received full refund from indigo airlines for the flight tickets i cancelled due to the pandemic, the fight was scheduled on 22nd of april. I cancelled the tickets directly from the airline and i even have the invoice from the airline regarding the dull refund but easemytrip took forever to generate refund in the first place after multiple email when they finally did generate the refund they get returned half the amount. Thier response is extremely slow now i'm stuck sending multiple emails again and they refuse to respond. I have sent multiple emails, tweeted about the problem to easemytrip still no response. Their customer care numbers don't pick calls. They have been harassing me for so long i have no idea what to do now to get my money back.

PNR: J2NIJJ
NAME:NIDHI AGARWALLA

I cancelled my air asia flight within 24 hours of booking and the airline refunded my entire amount and i even received an email from them the reference ticket number from their end was: 44271183. But ease my trip has refunded only 299 rs and refuse to answer my calls emails or any such thing

My account was debited INR 2546 but the payment page stuck after putting OTP. I had to book my ticket again. So basically i paid twice.. Ref#IGAILZCXS1

Dear Team

PFB the travel booking made by me for my family members

Pnr- PT5OGC
Airline - Vistara
Traveling from Delhi to Ahmedabad
Travel date - 12th March

The bookings were cancelled directly from the airline and they have confirmed that the refund has been successfully processed in Marc itself.

But there has been no response for my refund mails sent to [protected]@easemytrip.com, [protected]@easemytrip.com, [protected]@easemytrip.com

Request you to please help me with the refund

Regards
Pankaj Ahuja
M no [protected]