EaseMyTrip.com Complaints & Reviews

Due to covid 19, my flight has been cancelled by the airport authority and a credit shell has been created. They claimed to return to total amount, but i received less amount. After making another booking using that credit shell amount, a balance was left in that shell. But now i am unable to access that amount from the shell to book another flight using same passenger name and email-id as that of the credit shell account. Why is it happening? How can i get my balanced money back?

Hello team,
We tried to book a ticket from the account. The transaction occurred and deducted money from the bank account but the ticket booking confirmation never appeared on the screen.
Booking was for indigo (6e981) from hyderabad to ranchi for 4th june
Booking time: 1:43 pm
Transaction amount: rs. 10, 534
Please look into this at utmost priority and let me know if you require more details.
Send me a mail at [protected]@gmail.com

This is regarding booking id emt72714764. I've booked a flight ticket for delhi to imphal for 29th may 2020 on 22nd may 2020. The transaction has been confirmed and i've already received a confirmation mail from your side regarding the transaction but the ticket is still in pending status. Ibe mailed you several times and tried to contact your company's customer care team but all i got were automated replies and mails asking me to give them 30-40 minutes. I've already booked a different ticket and now i wish to cancel my booking but i can't cancel if either since its still in pending status.
An amount of rs. 12, 026 has been deducted from my side and i want to cancel my booking now. So please confirm the booking asap so i can proceed and cancel the booking.

I've made a flight booking on 22nd may 2020 (13:31) for delhi to imphal bearing booking id emt72714764.
It's still pending despite of having deducted
Rs. 12026 from my side. I've received a confirmation mail of transaction from your side but my booking is still pending in status.
I wish to cancel my booking and would like a refund. Please resolve this soon.

Booking id is emt72721363. My account has been debited with 900 rupees and i have redeemed my last indigo credit shell value for paying the total amount of 12630. The pnr status shows pending. Please confirm at the earliest whether my ticket is confirmed or not. The booking date is 22/05/2020. I would request you to either return the money or confirm it asap. This type of service is not expected. I don't know whether i should book another ticket or not. Please, please respond to this mail asap.

I booked my flight ticket today for 25th may travel from easemytrip app, booking id : emt72706111. Due to a very emergency situation i have booked the 1st flight but the ticket is in pending status and just now i got a call from easemytrip stating there is some problem on their end and they want to cancel this booking and would refund me after 7 working days.. I can't wait till 7 days due to an emergency situation i need to travel on 25th may.. I need immediate support..

Sheshanshu majumdar:

Hello,
My indigo flight kq9eqe was cancelled because of extended lockdown. I was offered by a credit shell against the pnr.
While trying to book another ticket, the pnr is not being recognized as a valid credit shell on easemytrip website. I also talked with mr. Mahboob through whatsapp based customer service, but he could not solve the issue. Your executive insisted that i am not using correct steps, but i am following all the steps given on www.easemytrip.com/offers/indigo-credit-shell.html.

Kindly look into it as soon as possible as i am required to book another ticket

Sheshanshu majumdar
[protected]
[protected]

Hi sir/ mam,

This complaint is regarding to refund of my booking which i made through easemytrip with booking id : emt72493440. My booking got cancelled due to lockdown. I raised a request to easemytrip for refund of my amount.

The refund which i received from your side is 74 rupees only and got notification via chat that if have any concern regarding full refund contact airlines.

I spoke with spicejet and confirmed with them they said full refund is already been credited into travel agency account.

So why i have not received my rest of the refund as yet.

Please it's my humble request help me to get my amount refund.

Regards
Rocky malhotra

Easemytrip agents he just fraud with me. Booking id is emt72357814
I raised compaint 15 times no listed my compaint i booked ticket through easemytrip agents. Due lockdown indigo has been refunded my money which on 26 march but untill i didn't get my refund.
Watap team too much worst also say same words he refunded i told him i did not get my refund why you not understand but still repeat same word.
I gave face difficulties so please never booked through this easemytrip website choose other one.
Still i didn't get my refund.

Please refer to the attached email from airlines for pnr uqvsfr where in airlines has refunded 6, 539 to easemytrip, but easemytrip has refunded me only 2696. Please refer to customer care reply from easemytrip that the remaining 2843 refund has been processed, but i have not received it. I have been chasing this for more than 2 months now, and every time i get a response, please wait for 10 days. This is very unprofessional and very harassing.

I ashok goyal advocate, had booked flight tickets to and fro to mumbai with pnr wmpcja indigo 6e flight for date 21st march and return on 29th march for rs. 19269 through easemytrip. Booking id is 69419294.
The flight got cancelled by the airlines, but i had rescheduled the tickets on 19th march, for travelling in april, the tickets cost me rs 15309/- but this one also got cancelled.

So indigo, has refunded the difference amount of rs 3960/- to your agency and for rest of the amount they created a credit shell. That is for rs 15309/-

But now your agency is only refunding me amount rs2160/- and rest they are charging it for service charges for cancellation.
They ate up my rs1800/- just like that?
Where is the customer at fault here if the flight was cancelled by the airlines itself?!

I am never ever going to use their agency for any of my future bookings. My money is not free.

In this situation of crisis when even the airlines have refunded all of the money and waived off all the charges, your company is looting people through baseless charges?

I will even seek the court of law for justice for causing me mental trauma.

I have been following easemytrip for same purpose since more than a month but their replies are always absurd.

I want my whole money back that is rs3960/-

Thanks & regards
Ashok goyal
Advocate
M - [protected]

I booked train ticked throug easemytrip as a guest user. I used rajivkumar74578 @ gmail.com this email id while booking. & my contact email is ansh. [protected]@gmail.com ticket booked and i got mail pnr no. Is [protected]. And booking id is emt72492489. & i am checking on easemytrip it shows reference id does not match with email id. Totally fraud. My ticket was cancelled on 15th april 2020 and today is 7th may 2020. While irctc says that they refunded money on 16th april 2020. Total 21 days completed and 22nd day is in running but till now my money is not refunded in my bank account. And nothing satisfied response from this company. Always they are lying down for so long. I am fully harrash by this service or response. You can find attachment and see that on 1st may they told that money processed on 30thapril and now they are telling that account is in recounsilling. While irtct refund my money on 16th april. Always they are telling different sentence and till now my money is not refunded. While i emailed too many time to company but they did not share transaction detail of refund. Please help me

I booked train ticked througeasemytrip as a guest user. I used rajivkumar74578 @ gmail.com this email id while booking. Ticket booked and igot mail pnr no. Is [protected]. And booking id is emt72492489. My ticket was cancelled on 15th april 2020 and today is 7th may 2020. While irctc says that they refunded money on 16th april 2020. Total 21 days completed and 22nd day is in running but till now my money is not refunded in my bank account. And nothing satisfied response from this company. Always they are lying down for so long. I am fully harrash by this service or response. You can find attachment and see that on 1st may they told that money processed on 30thapril and now they are telling that account is in recounsilling. While irtct refund my money on 16th april. Always they are telling different sentence and till now my money is not refunded. While i emailed too many time to company but they did not share transaction detail of refund. Please help me.

My flight for may 14th was cancelled by the airlines due to covid19. So i requested for full refund as per the airline policy. But easemytrip cancelled my request for full refund. Please find attached the refund policy of airline posted on easemytrip. My booking id is emt70285575. My flight day is approaching soon, so i kindly request to look into this asap. Thank you.

Hi. This is mahesh nair thekkemadathil. I have made a booking with booking id - emt72020020 on march or before the corona pandemic. I was supposed to fly on 4th of may and return by 10th may to attend a meeting. But unfortunately my flights got suspended by the airlines and thus the event got cancelled because of lockdown. I have spoke to your representatives more than 25 times and they are of no help to me. They are not even aware about the updated advisory today and were asking me to wait for updation. I myself told them that it is updated and the airlines are ready to provide full refund to the agents. Iam fedup talking to your useless customer service. Kindly do the needful and provide me full cash refund as soon as possible. I have requested for cancellation 100's of times via your website for full cash refund but i get a mail saying it is rejected. Iam totally fedup with your service. Iam also thinking about filing a case regarding this issue if it is not solved as soon as possible. Your representatives were asking me to contact airlines which is not fair to ask a customer to do so as while taking the money it was you guys who took it. So my point of contact remains easemytrip not airasia. I will file a complaint will all the blunder suggestions your customer care executives were giving me having no idea about what they are talking. I was also tried to fool by asking me to sign and fill a credit form even after i asked for a full cash refund. I have all the proofs to file complaint to the court and proof o[censored]pdate travel advisory that says full refund will be provided to the agency by the airlines. I have spent more than 3 lakhs for booking via easemytrip.com and this is how you treat your customers. Please cancel all the tickets and provide me full cash refund as soon as possible or i will escalate the issue further.

We have exchanged several email, twitter dm and whatsapp exchanged
We have email from airlines the flight cancelled, take refund from travel agent,
We have emai lfrom easy my trip that you wil lget refund.
Now you and your team saying fright not giving refund.
Trying to fool people with false commitment.
Please refund
Refund status of all 4 booking as all flights are cancelled
Emt69544608
Emt69544376
Emt68425069
Emt69346268

I had booked ticket on ease my trip on 20th jan 2020 for the travel date of 30th march 2020, mumbai to phuket and return from phuket to mumbai 6th april 2020, a malaysian airlines ticket. On 12th march, government of india released notification stating indian citizens cannot travel to malaysia and people from malaysia cannot enter india becauses of covid 19 pandemic. There was a general travel ban issued to all countries by the indian government. Hence i tried contacting ease my trip but they were not reachable then i contacted malaysian airline and they stated that free rescheduling option is available with them but i need to contact ease my trip since i booked my flight through them. They have issued circular on their website stating the same. I had immediately dropped mail to ease my trip and asked them to reschedule the flight. They had reverted to me after very extensive follow up and drop me mail stating “as of now fare difference of inr 14396/- per pax will be applicable”, i wrote back to them about free rescheduling available with airline and attached all the required proof but i could not get any reply from them. I tried to contact them via what’s app and mail but they are simply not responding.
Please reschedule my trip without any fare difference charges.

Booking id: emt69295591
Pnr: oi5vly
Date of booking: 20/01/2020
Cost of ticket: inr.58, 118
Date of travel: 30/03/2020 and return 06/04/2020

I had a qatar airlines ticket from bangalore to budapest, which was booked through easemytrip (Travel date 18th march 2020). On 16th march, government of india announced that indian citizens cannot travel to hungary. There was a general travel ban issued to all eu countries by the indian government. Hence there was no way i could travel with this ticket. I called easemytrip to find out the rules regarding cancellation on 14th march itself (To be on the safer side). I had also checked with qatar airways and was told that i will be getting full refund in the form of travel vouchers which will be issued by the travel agent. After both of them confirming that i will get a full refund, when i requested for cancellation and full refund, both of them were passing the buck to each other. The airline is saying that since i paid the money to travel agent, i should claim the refund from them and travel agent says that they are helpless and following the orders of the airlines. Presently there is no response either from the airlines or the travel agent.
Booking reference: emt69911697
Ticket number:[protected]/1/1
Date of booking: 04/02/2020
Return ticket: bangalore – budapest
Cost of ticket: rs.57, 471
Date of travel: 18/03/2020 and return 09/04/2020
Refund received : rs.27, 026

We have booked our indigo flight tickets through easymytrip. Due to corona effect, indigo has given option of rescheduling of flights so we did. As per indigo mail they have refunded money to easymytrip due to price difference and also confirm through mail and phone call. Now after so much follow up, easemytrip do not give us refund which they have already got on 15th march of 2020.

It is more than 1.5 months and we are still struggling to get refund.

Booking ID is EMT[protected]Mumbai to Raipur-Date-16 April 2020-PNR-IF2M4F
Booking ID is EMT[protected]Raipur to Mumbai-Vai Hyderabad-Date-19 April 2020-PNR-OKCB2T
Airlines refund me only 4900rs out of 32000rs

EaseMyTrip.com-Mail [protected]@easemytrip.com
Contact number[protected]/[protected]Available 24X7)