EaseMyTrip.com Complaints & Reviews

I had booking male to cok to male round trip by indigo flight through easemy trip so my return flight was march 5. Due to covid 19 i called to ease my trip asking for change the date they said its its less than 12hrs the flight departure so u can contact direct indigo then i called indigo and changed the ticket with changes fee 4000inr then date changed to 21st march. Unfortunately due to covid 19 issue indigo flight cancelled so they refunded full amount of one way ticket which is 5172 inr to easemytrip account. But ease my trip process to me only 50rs regarding this i send many mail but they replay forward message. Its cheating
Emt70729889.
Pnr. Owmzmx

I received full refund from indigo airlines for the flight tickets i cancelled due to the pandemic, the fight was scheduled on 22nd of april. I cancelled the tickets directly from the airline and i even have the invoice from the airline regarding the dull refund but easemytrip took forever to generate refund in the first place after multiple email when they finally did generate the refund they get returned half the amount. Thier response is extremely slow now i'm stuck sending multiple emails again and they refuse to respond. I have sent multiple emails, tweeted about the problem to easemytrip still no response. Their customer care numbers don't pick calls. They have been harassing me for so long i have no idea what to do now to get my money back.

PNR: J2NIJJ
NAME:NIDHI AGARWALLA

I cancelled my air asia flight within 24 hours of booking and the airline refunded my entire amount and i even received an email from them the reference ticket number from their end was: 44271183. But ease my trip has refunded only 299 rs and refuse to answer my calls emails or any such thing

My account was debited INR 2546 but the payment page stuck after putting OTP. I had to book my ticket again. So basically i paid twice.. Ref#IGAILZCXS1

Dear Team

PFB the travel booking made by me for my family members

Pnr- PT5OGC
Airline - Vistara
Traveling from Delhi to Ahmedabad
Travel date - 12th March

The bookings were cancelled directly from the airline and they have confirmed that the refund has been successfully processed in Marc itself.

But there has been no response for my refund mails sent to [protected]@easemytrip.com, [protected]@easemytrip.com, [protected]@easemytrip.com

Request you to please help me with the refund

Regards
Pankaj Ahuja
M no [protected]

Respected sir / madam,

I would like to inform you that I had booked air ticket from Jeddah to Bombay on 6th March 2020 from EaseMyTrip and travel date was 07th March 2020 but due to corona-virus ( COVID-19 ) Jazeera airlines had cancelled the flight on my travel date ( 07th March 2020 ) that is why I could not travel in Jazeera airways.

My flight details are given below :

Flight Name : Jazeera Airways
Refund reference no : 63393059 From Jazeera Airways to EaseMyTrip
Refund Date : 7th March 2020 ( From Jazeera Airways ) to EaseMyTrip
Booking ID : EMT71571787
AirLine PNR : D24PQY
Ticket Number :[protected]/1/1
Travelling Date : 07th March 2020
Passenger : Mr. IQBAL HUSAIN ADAM UMARJI VALI PATEL
Booking Amount & Refundable amount : Rs. 10569.00

I have talked many times to Jazeera Airways to refund the amount but Jazeera Airways told me that we had already refunded Rs.10569/- to your travel agent ( EaseMyTrip ) on 7th March 2020 with given me refund reference no : 63393059 by Jazeera Airways . But after more then one months from refunded date, I haven't received any refund amount from from EaseMyTrip.

In conclusion, I have attached e-Ticket with cancellation of my flight from the Airline and refund reference photo which was received by Jazeera Airways this email for your better information. I humble request you please refund Rs.10569/- as soon as possible in my original payment mode ( ICICI credit card ).

Warm Regards,
Mr. IQBAL HUSAIN ADAM UMARJI VALI PATEL

Mo : [protected] / [protected]

I have cancelled booking on 24th march. Today is 22 days running. But still now refund not received. Whereas airline confirmed that they refunded full amount to easemytrip on 25th march but don't know what's wrong with easemytrip. Moreover their customer care is also unavailable and i am unable to contact them.

Hi.I have booked a ticket from mumbai to rajahmundry on 21 march 2020.The flight was cancelled by airlines. It has been 20+ days since the flight got cancelled but i didnot receive refund amount.
I have got a cancellation request confirmation from easemytrip. There is a guideline saying that it would give the refund in terms. but did not even receive partial refund.
The company should alteast pay partially initially and then later refund completely.
Booking Id is EMT72218107
Look into the issue and resolve the issue ASAP

[#4017772]: Re: Your Flight Tickets for PNQ-DE

Journey date is 4th april but canciled due to COVID 19.

So we need correct information about refund or cancellation amount of ticket.

I am very upset and worried. I made a booking 14/3/2020 for a flight from cochin to hong kong.

I initially got an email saying my booking was pending, but finally i got another email stating 'rejected booking'.

I was not contacted about getting a refund and none of my whatsapp messages or calls are being answered.

The booking was for 3 people, over rs.60, 000.

Emt71947588

Please help..

Dear sir

Indigo airlines have refunded my money to ease my trip, but ease my trip arenot refunding my money.

Please kindly help me sir

Please see the screenshots attached

I have booked 2 tickets from Jammu-Delhi-Visakhapatnam on 31.01.2020 with booking ID EMT69475568 but due to some reason Jammu-Delhi flight first got delayed and then cancelled due to which travel was not done. I applied for refund on same date but till today haven't received any refund. Customer care of EMT isn't giving any proper response.

Hi,

Myself ravi jaiswara from bangalore. I booked a ticket on 07/04/2020 around 9:45 pm, the full amount is get deducted (10, 247 rupees) but booked ticket status is showing pending.

My booking id: emt72507940.

I call customer care but customer care service is closed, please look into this and confirm my ticket.

Please find the screenshot details of payment and tickets.

Regards
Ravi jaiswara

Hi my easemytrip booking id is emt71552093.
I had booked tickets for the dates 27 of june 2020 and return ticket date on 30 june 2020. I haven't requested for cancellation, but it has automatically got cancelled and i recived a refund of 444. This is ridiculous since i haven't requested for cancellation. Since you have cancelled the tickets i need full refund. Kindly respond as soon as possible

I have booked the flight through easemytrip for 31 march 2020 but due to the lockdown flight has been cancelled, now i am asking for either refund or reschedule my flight, but i am not getting any update from last two weeks. Airline company (Indigo) saying that talk to the travel agent (Easemytrip) and travel agency telling to contact airline
My pnr number is wkn3jw

I have booked one ticket from chennai to trivandrum for 20th april 2020.

Money has been deducted from my account but still my ticket status shows booking pending.

Pnr number is not available

I have been calling the customer care numbers continuously but no one is responding.

I need to confirm my tickets. Kindly help asap.

The company has not returned MY trip fee that has been cancelled by GOI. They re suppose to refund the entire amount but are not responsive on emails or call.

I have spent 20k plus on my tickets and there's no response from them.

I booked a flght pnr: rv1qrv through ease my trip and there is no proper response from any of these two company. I tried to contact to both (Air asia & ease my trip) of them regarding the cancellation which is done by the air asia due to covid-19 but what i received the response to contact and unaboe to undestand that "to whom i have to contact"because air asia telling to contact ease my trip and ease my trip is telling to contact air asia.

I think they are fooling us and making money only. Not replying appropriate resolution to the customer is same as frauding the customer.

Therefore, it is request to you to please have a look to this issue and resolved it.

Thank you

Hi team,

My booking id is emt71001503 via easemytrip site for flights 26th march 2020 and 12th april 2020. Since indian govt issued lockdown, my flights are cancelled by airlines itself and airlines have made it public in their personal websites that full refund will be given to the patrons. However, easemytrip has not taken the cancellation as if the passenger has done by himself and credited only 886 bucks in my account. I am eligible for full refund that is 4520 as airlines committed. Also the app is not working, when i tried to cancel the flights for march 26th, it didnt allow me to do. I am going to take further action on this if my refund is not credited. And will never make plans with this agency.

My easemytrip booking id emt70860711

Please see below the sms i recd from air asia about my booking for 22nd march ref my pnr jtdzji
Dear guest, we sincerely regret to inform that your flight i5-1453 (Vtz-blr) on 22-mar-20 is cancelled due to operational reason. You may choose to fly on an alternative date or avail a full refund. For assistance, please contact our customer support team via https://goo.gl/E5dVTn for further assistance. We deeply regret the inconvenience caused. - airasia.
I am unable to get thru to the call centre of easemytrip and they keep giving false information and they also no such booking exisits whereas i have the tickets recd from easemytrip

Since the flight has been cancelled by air asia themselves, i seek full refund for the two tickets booked thru easemytrip. Easemytrip is not providing me proof that airlines have refused refund.

Kindly intervene and ensure full refund