EaseMyTrip.com Complaints & Reviews

The company has not returned MY trip fee that has been cancelled by GOI. They re suppose to refund the entire amount but are not responsive on emails or call.

I have spent 20k plus on my tickets and there's no response from them.

I booked a flght pnr: rv1qrv through ease my trip and there is no proper response from any of these two company. I tried to contact to both (Air asia & ease my trip) of them regarding the cancellation which is done by the air asia due to covid-19 but what i received the response to contact and unaboe to undestand that "to whom i have to contact"because air asia telling to contact ease my trip and ease my trip is telling to contact air asia.

I think they are fooling us and making money only. Not replying appropriate resolution to the customer is same as frauding the customer.

Therefore, it is request to you to please have a look to this issue and resolved it.

Thank you

Hi team,

My booking id is emt71001503 via easemytrip site for flights 26th march 2020 and 12th april 2020. Since indian govt issued lockdown, my flights are cancelled by airlines itself and airlines have made it public in their personal websites that full refund will be given to the patrons. However, easemytrip has not taken the cancellation as if the passenger has done by himself and credited only 886 bucks in my account. I am eligible for full refund that is 4520 as airlines committed. Also the app is not working, when i tried to cancel the flights for march 26th, it didnt allow me to do. I am going to take further action on this if my refund is not credited. And will never make plans with this agency.

My easemytrip booking id emt70860711

Please see below the sms i recd from air asia about my booking for 22nd march ref my pnr jtdzji
Dear guest, we sincerely regret to inform that your flight i5-1453 (Vtz-blr) on 22-mar-20 is cancelled due to operational reason. You may choose to fly on an alternative date or avail a full refund. For assistance, please contact our customer support team via https://goo.gl/E5dVTn for further assistance. We deeply regret the inconvenience caused. - airasia.
I am unable to get thru to the call centre of easemytrip and they keep giving false information and they also no such booking exisits whereas i have the tickets recd from easemytrip

Since the flight has been cancelled by air asia themselves, i seek full refund for the two tickets booked thru easemytrip. Easemytrip is not providing me proof that airlines have refused refund.

Kindly intervene and ensure full refund

I had booking dated 25 march which was cancelled by airline and i requested for full refund but after deduction of cancellation charge the amount will be refunded as per your email... The airline was not taking any action regarding cancellation or rescheduling neither your app was taking so i requested for cancellation but i mentioned the reason and the full refund option at your site... I request you to take further action regarding my complaint. Otherwise shall take action regarding this

I had booked flight from bangalore to shirdi on 24/03/2020. 4489 rs got debited from my account but ticket was not booked. I need you to refund my money. This is a clear case of fraud. I did not know that company has several similar complaints before. Shame on them for looting innocent customers. Flights are still operational today. Not only is this financial harassment but emotional harassment as well. Nobody is answering the calls and mails have automated response. Pathetic customer service.

Hi, i am sai prudhvi manupati. I had paid for the rescheduling of return ticket as on going ticket is airasia and i paid 1200rs on there website and return go air flight from goa to hyderabad as per terms i paid money and i didnt even get any confirmation from past 3days, payment is done but booking is still pending in easemytrip.com i am suffering alot with this site now
They said it is free rescheduling but charged extra rs640 for goair and airasia rs 1200 extra and intial amount is rs7600 before rescheduling i am in total paid around 10000 but couldn’t get tickets properly still my booking is pending on the site

My booking id:-emt72319006

Dear sir/madam,
Please info me us regarding booking id : emt71396670 rescheduling i have been all ready mail you about problem in rescheduling of flight tickets in your on line system from last from 20 march two day till you have not revise any my phone or e mail answer about it due to covid 19, i wants to reschedule my journey on may 24, 2020 so please do need full and answer as soon as possible other wise you can cancel it and refund my money

Dear sir,

I had applied for cancellation 1. Emt69448227, 2. Emt69456953, 3. Emt69457202,

Please note our booking is insured for free cancellation.

One person named mr rathod called from easemytrip () mobile no. [protected]). He and his co called finance dept called me, get my bank details cheated me rs 9999 and rs 1500 and again rs 24999 in name of refund from my hdfc bank and sbi. I cannot understand how easemytrip can do so and cheated their customer. Kindly look into the grave issue.

Regards,

Sumanta nandi
Email: [protected]@gmail.com

Dear sir,

I had applied for cancellation 1. Emt69448227, 2. Emt69456953, 3. Emt69457202,

Please note our booking is insured for free cancellation.

One person named mr rathod called from easemytrip () mobile no. [protected]). He and his co called finance dept called me, get my bank details cheated me rs 9999 and rs 1500 in name of refund fro my hdfc bank. I cannot understand how easemytrip can do so and cheated their customer. Kindly look into the grave issue.

Regards,

Sumanta nandi
Email: [protected]@gmail.com

I made a online flight booking through easemytrip.com portal (Ref. No. Emt[protected] where the flight was re-scheduled by air india (Del-dhm). On contacting the airlines, they confirmed that i am eligible for a full refund as per rules and they have marked a flag against my pnr so that the agent can see and initiate full refund. On calling easemytrip.com helpline, they too confirmed the same and raised cancellation request. After sometime, they sent me a mail informing my refund amount which was partial. They denied full refund and blamed it on the airlines. The call centre executives denied of any further support, denied connecting me to their managers and denied sending me any further communication for escalation or resolution. Thus, i insist easemytrip.com to process my full refund at earliest.

Sir,
I airticket indigo 6e 31, cancelled without total refund, i request that my return flight vistara uk156 cancelled,
So refund my tatal fare, but easymytrip cancel my ticket in normal terms, so please refund my full fare, you have sent after deduction. Pnr no bkt6ud
Tn9ywa, dmg3xa, djmk2t,
If require any information, pl inform
Ravidutt [protected]

As per the govt norms there should not be any reschedule charges for flight tickets due to corona outbreak but i was bluffed by the tpa easemytrip completely denied to waive off any charges.

Airlines asked me to connect with easemytrip for free reschedule/cancellation as i have booked from emt.

There are also 300 per ticket non refundable charge by easemytrip.

Dear sir, we have booked our flights from blr to ccu and back.

Our references are: 1. Emt69448227, 2. Emt69456953, 3. Emt69457202,

Please note our booking is insured for free cancellation.

However when we want to cancel the tickets, we found that cancellation charges are applied. Why easemy trip is cheating us.

We need to cancel the above booking. Kindly process the booking with full refund.

Regards

Sumanta nandi
Email: [protected]@gmail.com

My booking id is emt72183596. I had booked my flight on 19th march 2020 at 11:00 o clock. The money got debited from my account but i didn't receive any email confirmation on the booking. It was an air asia flight from bangalore to kolkata on 21'st of march at 5:35 a. M the booking showed status as pending, later i checked the status through your website which said the booking has been rejected.
I have been calling the helpline number since then i didn't receive any response.
When will i get my refund?

Due to frequent change in itinerary indigo has fully refunded my amount on 20th feb but since the trip has been booked through easemytrip.com the money has to be routed through the site however, i had a full faith in the site but they betrayed me.

"the indigo has sent me the confirmation of refunded amount mail to easemytrip on 20th feb". "easemytrip also cc in mail"

Easemytrip has given me time for 5-7 business days to get it refunded which is normal but after 7 days they said it is not initiated yet they will initiate my refund now again after 7 days they gave another lame excuses.
And the they start misbehaving and misleading on the call.

I dont know what to do it about a month now :' (

Name - sk sinha
Booking id - emt63378743
Mob - [protected]

A request was raised before 72 hours of flight departure to reschedule the flight tickets. As per the govt norms there should not be any reschedule charges for flight tickets due to corona outbreak but i was bluffed by the tpa easemytrip saying that they would call back in 24 hours to confirm my rescheduled tickets but they never called back and later when i called them they completely denied to waive off any charges

Dear sir,

I have booked bom-mel flight through qantas airwways on 19th may, 2020. It had three flights in that. Bom - bkk, bkk-syd, syd-mel

But, due to coronavirus our flight to bom - bkk which is operated by bangkok airways cancelled and because of that our whole ticket refund was expected

After following up for 4 days then easemytrip.com people said that u have to raise request on website for cancellation we did that on 4th march, 2020

But since then today 13th march, 2020 i havent received the refund and they are just saying airlines have not given them confirmation

Its our good amount of 80, 000/- we had paid and now they are not refunding to us saying airlines has not replied them.

If airlines had not replied them i ask them whats communication reference i will follow up with airlines then also they are not saying.

And more on, today i got mail saying once airlines confirms then 5-10 days u will receive refund. Seriously?!!

I have already raised request 10 days back and still didnt received reply.

Where as my friend had booking on same flight same itenary in goibibo he has received refund and one of my other friend had booking through easemytrip but in his pnr only single ticket was there he received confirmation mail of refund processed.

I dont understand till when i will receive my refund. As i cannot book my other flight for bom-mel on same days.

I hope consumer forum people shall help me in getting my refund asap

I had a flight booked from nagpur to atlanta which i wanted to prepone. The airlines confirmed that i only have to pay the fare difference, and the rescheduling fee will be wavered. I kept on asking easemytrip customer care to call me as i wanted to reschedule it at the earliest. They called me but 48 hours later. By then the price of the flight had doubled.

I booked a ticket on 15/03/2020 for blr-ccu scheduled on 20/03/2020 but no e-ticket was generated. I paid an amount of rs 6368. Please initiate the refund process as soon as possible. I tried contacting customer care and also via email but no proper response.
Email - [protected]@gmail.com
Flight - 6e-344
Name - atrayee roy
Transaction type - upi