EaseMyTrip.com Complaints & Reviews

Respected sir / madam,

I would like to inform you that I had booked air ticket from Jeddah to Bombay on 6th March 2020 from EaseMyTrip and travel date was 07th March 2020 but due to corona-virus ( COVID-19 ) Jazeera airlines had cancelled the flight on my travel date ( 07th March 2020 ) that is why I could not travel in Jazeera airways.

My flight details are given below :

Flight Name : Jazeera Airways
Refund reference no : 63393059 From Jazeera Airways to EaseMyTrip
Refund Date : 7th March 2020 ( From Jazeera Airways ) to EaseMyTrip
Booking ID : EMT71571787
AirLine PNR : D24PQY
Ticket Number :[protected]/1/1
Travelling Date : 07th March 2020
Passenger : Mr. IQBAL HUSAIN ADAM UMARJI VALI PATEL
Booking Amount & Refundable amount : Rs. 10569.00

I have talked many times to Jazeera Airways to refund the amount but Jazeera Airways told me that we had already refunded Rs.10569/- to your travel agent ( EaseMyTrip ) on 7th March 2020 with given me refund reference no : 63393059 by Jazeera Airways . But after more then one months from refunded date, I haven't received any refund amount from from EaseMyTrip.

In conclusion, I have attached e-Ticket with cancellation of my flight from the Airline and refund reference photo which was received by Jazeera Airways this email for your better information. I humble request you please refund Rs.10569/- as soon as possible in my original payment mode ( ICICI credit card ).

Warm Regards,
Mr. IQBAL HUSAIN ADAM UMARJI VALI PATEL

Mo : [protected] / [protected]

I have cancelled booking on 24th march. Today is 22 days running. But still now refund not received. Whereas airline confirmed that they refunded full amount to easemytrip on 25th march but don't know what's wrong with easemytrip. Moreover their customer care is also unavailable and i am unable to contact them.

Hi.I have booked a ticket from mumbai to rajahmundry on 21 march 2020.The flight was cancelled by airlines. It has been 20+ days since the flight got cancelled but i didnot receive refund amount.
I have got a cancellation request confirmation from easemytrip. There is a guideline saying that it would give the refund in terms. but did not even receive partial refund.
The company should alteast pay partially initially and then later refund completely.
Booking Id is EMT72218107
Look into the issue and resolve the issue ASAP

[#4017772]: Re: Your Flight Tickets for PNQ-DE

Journey date is 4th april but canciled due to COVID 19.

So we need correct information about refund or cancellation amount of ticket.

I am very upset and worried. I made a booking 14/3/2020 for a flight from cochin to hong kong.

I initially got an email saying my booking was pending, but finally i got another email stating 'rejected booking'.

I was not contacted about getting a refund and none of my whatsapp messages or calls are being answered.

The booking was for 3 people, over rs.60, 000.

Emt71947588

Please help..

Dear sir

Indigo airlines have refunded my money to ease my trip, but ease my trip arenot refunding my money.

Please kindly help me sir

Please see the screenshots attached

I have booked 2 tickets from Jammu-Delhi-Visakhapatnam on 31.01.2020 with booking ID EMT69475568 but due to some reason Jammu-Delhi flight first got delayed and then cancelled due to which travel was not done. I applied for refund on same date but till today haven't received any refund. Customer care of EMT isn't giving any proper response.

Hi,

Myself ravi jaiswara from bangalore. I booked a ticket on 07/04/2020 around 9:45 pm, the full amount is get deducted (10, 247 rupees) but booked ticket status is showing pending.

My booking id: emt72507940.

I call customer care but customer care service is closed, please look into this and confirm my ticket.

Please find the screenshot details of payment and tickets.

Regards
Ravi jaiswara

Hi my easemytrip booking id is emt71552093.
I had booked tickets for the dates 27 of june 2020 and return ticket date on 30 june 2020. I haven't requested for cancellation, but it has automatically got cancelled and i recived a refund of 444. This is ridiculous since i haven't requested for cancellation. Since you have cancelled the tickets i need full refund. Kindly respond as soon as possible

I have booked the flight through easemytrip for 31 march 2020 but due to the lockdown flight has been cancelled, now i am asking for either refund or reschedule my flight, but i am not getting any update from last two weeks. Airline company (Indigo) saying that talk to the travel agent (Easemytrip) and travel agency telling to contact airline
My pnr number is wkn3jw

I have booked one ticket from chennai to trivandrum for 20th april 2020.

Money has been deducted from my account but still my ticket status shows booking pending.

Pnr number is not available

I have been calling the customer care numbers continuously but no one is responding.

I need to confirm my tickets. Kindly help asap.

The company has not returned MY trip fee that has been cancelled by GOI. They re suppose to refund the entire amount but are not responsive on emails or call.

I have spent 20k plus on my tickets and there's no response from them.

I booked a flght pnr: rv1qrv through ease my trip and there is no proper response from any of these two company. I tried to contact to both (Air asia & ease my trip) of them regarding the cancellation which is done by the air asia due to covid-19 but what i received the response to contact and unaboe to undestand that "to whom i have to contact"because air asia telling to contact ease my trip and ease my trip is telling to contact air asia.

I think they are fooling us and making money only. Not replying appropriate resolution to the customer is same as frauding the customer.

Therefore, it is request to you to please have a look to this issue and resolved it.

Thank you

Hi team,

My booking id is emt71001503 via easemytrip site for flights 26th march 2020 and 12th april 2020. Since indian govt issued lockdown, my flights are cancelled by airlines itself and airlines have made it public in their personal websites that full refund will be given to the patrons. However, easemytrip has not taken the cancellation as if the passenger has done by himself and credited only 886 bucks in my account. I am eligible for full refund that is 4520 as airlines committed. Also the app is not working, when i tried to cancel the flights for march 26th, it didnt allow me to do. I am going to take further action on this if my refund is not credited. And will never make plans with this agency.

My easemytrip booking id emt70860711

Please see below the sms i recd from air asia about my booking for 22nd march ref my pnr jtdzji
Dear guest, we sincerely regret to inform that your flight i5-1453 (Vtz-blr) on 22-mar-20 is cancelled due to operational reason. You may choose to fly on an alternative date or avail a full refund. For assistance, please contact our customer support team via https://goo.gl/E5dVTn for further assistance. We deeply regret the inconvenience caused. - airasia.
I am unable to get thru to the call centre of easemytrip and they keep giving false information and they also no such booking exisits whereas i have the tickets recd from easemytrip

Since the flight has been cancelled by air asia themselves, i seek full refund for the two tickets booked thru easemytrip. Easemytrip is not providing me proof that airlines have refused refund.

Kindly intervene and ensure full refund

I had booking dated 25 march which was cancelled by airline and i requested for full refund but after deduction of cancellation charge the amount will be refunded as per your email... The airline was not taking any action regarding cancellation or rescheduling neither your app was taking so i requested for cancellation but i mentioned the reason and the full refund option at your site... I request you to take further action regarding my complaint. Otherwise shall take action regarding this

I had booked flight from bangalore to shirdi on 24/03/2020. 4489 rs got debited from my account but ticket was not booked. I need you to refund my money. This is a clear case of fraud. I did not know that company has several similar complaints before. Shame on them for looting innocent customers. Flights are still operational today. Not only is this financial harassment but emotional harassment as well. Nobody is answering the calls and mails have automated response. Pathetic customer service.

Hi, i am sai prudhvi manupati. I had paid for the rescheduling of return ticket as on going ticket is airasia and i paid 1200rs on there website and return go air flight from goa to hyderabad as per terms i paid money and i didnt even get any confirmation from past 3days, payment is done but booking is still pending in easemytrip.com i am suffering alot with this site now
They said it is free rescheduling but charged extra rs640 for goair and airasia rs 1200 extra and intial amount is rs7600 before rescheduling i am in total paid around 10000 but couldn’t get tickets properly still my booking is pending on the site

My booking id:-emt72319006

Dear sir/madam,
Please info me us regarding booking id : emt71396670 rescheduling i have been all ready mail you about problem in rescheduling of flight tickets in your on line system from last from 20 march two day till you have not revise any my phone or e mail answer about it due to covid 19, i wants to reschedule my journey on may 24, 2020 so please do need full and answer as soon as possible other wise you can cancel it and refund my money

Dear sir,

I had applied for cancellation 1. Emt69448227, 2. Emt69456953, 3. Emt69457202,

Please note our booking is insured for free cancellation.

One person named mr rathod called from easemytrip () mobile no. [protected]). He and his co called finance dept called me, get my bank details cheated me rs 9999 and rs 1500 and again rs 24999 in name of refund from my hdfc bank and sbi. I cannot understand how easemytrip can do so and cheated their customer. Kindly look into the grave issue.

Regards,

Sumanta nandi
Email: [protected]@gmail.com