EaseMyTrip.com Complaints & Reviews

I booked my flight for 17th april, due to lockdown extended it got cancelled, they didn't provide me full refund for rescheduling of 4th may i paid extra amount. I already mailed them that this was my last money i am left with coz i have stuck in other city, doesn't have money or anything with me. But that didn't effect on them, now when i checked my upcoming flight status with them they said due to govt order it will cancel, flights will not be available, and then also they are asking me to wait till 3rd may don't know for what reason, again i will wait till 3rd may and reschedule post that so flights price will get high and again i will pay extra for rescheduling, they are not refunding full amount also, atleast they will give full refund so i can look for some other option to reach home, first they mentioned zero cancellation fee, not they are asking per booking 300 tax. Such fraud company and support i have ever come across, atleast you people should also understand the customer situation this time, how we are going through.

Booked domestic flight ticket on march 23rd 2020 for march 29th 2020 for an amount of inr5139, due to the flight cancellations by the government, i have rescheduled the flight to april 15, 2020 for an amount of inr3596. The indigo airlines have refunded this difference amount to easemytrip. But, till date, the easemytrip is not at all refunding this amount to me even after several requests. There is no tele customer care support or even no chat support. I have send several emails to them. Every time they are giving different responses by different customer care executives. One time they are saying that the amount will be refunded with in 10-12 days. I too waited more that that. After that, some is replying me that i have to wait for another 10-15 days. Another one says that, they will refund once my travel is completed. But, the indigo customer care executive says that this difference amount has to be paid by easemytrip to the customer immediately. No need to delay. Even i forwarded the chat transcript with indigo to the easemytrip, they are responding like i have to wait till my travel to be completed.
Also, i have asked them whether i can use this amount of inr1344 for any other bookings, they are not responding for that query.
Finally, i have understood that, using this covid-19 outbreak opportunity, they are keeping the amount with them for some more days. This is absolutely a cheating.

Kindly take necessary action against them.

This site has cheated with me. I had booked ticket vide booking id emt72305814 travel date 1st april 20, worth rs 23208, which got rescheduled due to covid lockdown.. I got revised ticket worth rs 9681 vide booking id emt72388651 travel date 19th april 20, post getting cacellation msg on 28th march 20, from ease mytrip and balance is not refunded.. I had put multiple emails to them but they are purely non responsive.. Requesting the legal body verifying the case to penalise them for harrashment caused to us.. I am attaching the email communications as well.. Not able to attach detail email communication.. If required can forward corresponding communications through email.. Please give justice to me.

Due to issues with the pnr for my flight the airline has already booked a ticket for me and put it on pending status. All they want easy my trip to do is just confirm my booking by adjusting the credit shell amount. I have been literally pleading that this ticket is urgent as it is my husband's surgery and i need to travel but the agency (Easemytrip) is not answering my mails nor can i call nor do they have an what's app option for other...

I booked my flight ticket through easemytrip.com for flight from bangalore to toronto via paris for march 21st, 2020 for an amount of inr 56, 979

The booking id for the same is emt71594385 and pnr is g2xsf6.

Despite cancelling the flight on easemytrip due to covid-19 outbreak, they have not yet processed my cancellation request and it is still in the status "cancel requested" (Screenshot attached)

First they tried to fool me by asking to contact delta airlines but airlines confirmed that you can cancel and get refund only through your agent (Easemytrip in this case).

Despite multiple calls to customer care and sending emails, i haven't got my refund yet.

Kindly help me in getting back my hard earned money.

I am writing to you to raise an issue about: airline tickets and fares

The issue that i have experienced was: i have contacted etihad airline regarding my refund application number[protected] for the ticket number[protected]/1/1 with pnr udjqjn.

I have been advised that the ticket amount is refunded in full by etihad airline during end of march 2020 but easemytrip is advising due covid19 their call centre is temporarily shut and informing me that airline has not refunded them. They are trying to take advantage of this situation by trying to delay and steal my money.

They got the obligation to refund my ticket so please process my refund as soon as possible.

Awaiting my refund to be deposited immediately.

Regards,

Sunil nagendra

I booked a ticket for 16th april 2020 with air india from easemytrip although the flight got cancelled and i done the process as told by the company for refunds. Now they are saying i hav'nt cancelled the ticket yet. I am attaching a screenshot of mail what i received by the company.
I need my full refunds and proper details as they are not replying with a genuine answer.
Already aviation minister said company should give full refund as who so ever booked the ticket in this lockdown periods.
Please help me out here.

I had booking male to cok to male round trip by indigo flight through easemy trip so my return flight was march 5. Due to covid 19 i called to ease my trip asking for change the date they said its its less than 12hrs the flight departure so u can contact direct indigo then i called indigo and changed the ticket with changes fee 4000inr then date changed to 21st march. Unfortunately due to covid 19 issue indigo flight cancelled so they refunded full amount of one way ticket which is 5172 inr to easemytrip account. But ease my trip process to me only 50rs regarding this i send many mail but they replay forward message. Its cheating
Emt70729889.
Pnr. Owmzmx

I received full refund from indigo airlines for the flight tickets i cancelled due to the pandemic, the fight was scheduled on 22nd of april. I cancelled the tickets directly from the airline and i even have the invoice from the airline regarding the dull refund but easemytrip took forever to generate refund in the first place after multiple email when they finally did generate the refund they get returned half the amount. Thier response is extremely slow now i'm stuck sending multiple emails again and they refuse to respond. I have sent multiple emails, tweeted about the problem to easemytrip still no response. Their customer care numbers don't pick calls. They have been harassing me for so long i have no idea what to do now to get my money back.

PNR: J2NIJJ
NAME:NIDHI AGARWALLA

I cancelled my air asia flight within 24 hours of booking and the airline refunded my entire amount and i even received an email from them the reference ticket number from their end was: 44271183. But ease my trip has refunded only 299 rs and refuse to answer my calls emails or any such thing

My account was debited INR 2546 but the payment page stuck after putting OTP. I had to book my ticket again. So basically i paid twice.. Ref#IGAILZCXS1

Dear Team

PFB the travel booking made by me for my family members

Pnr- PT5OGC
Airline - Vistara
Traveling from Delhi to Ahmedabad
Travel date - 12th March

The bookings were cancelled directly from the airline and they have confirmed that the refund has been successfully processed in Marc itself.

But there has been no response for my refund mails sent to [protected]@easemytrip.com, [protected]@easemytrip.com, [protected]@easemytrip.com

Request you to please help me with the refund

Regards
Pankaj Ahuja
M no [protected]

Respected sir / madam,

I would like to inform you that I had booked air ticket from Jeddah to Bombay on 6th March 2020 from EaseMyTrip and travel date was 07th March 2020 but due to corona-virus ( COVID-19 ) Jazeera airlines had cancelled the flight on my travel date ( 07th March 2020 ) that is why I could not travel in Jazeera airways.

My flight details are given below :

Flight Name : Jazeera Airways
Refund reference no : 63393059 From Jazeera Airways to EaseMyTrip
Refund Date : 7th March 2020 ( From Jazeera Airways ) to EaseMyTrip
Booking ID : EMT71571787
AirLine PNR : D24PQY
Ticket Number :[protected]/1/1
Travelling Date : 07th March 2020
Passenger : Mr. IQBAL HUSAIN ADAM UMARJI VALI PATEL
Booking Amount & Refundable amount : Rs. 10569.00

I have talked many times to Jazeera Airways to refund the amount but Jazeera Airways told me that we had already refunded Rs.10569/- to your travel agent ( EaseMyTrip ) on 7th March 2020 with given me refund reference no : 63393059 by Jazeera Airways . But after more then one months from refunded date, I haven't received any refund amount from from EaseMyTrip.

In conclusion, I have attached e-Ticket with cancellation of my flight from the Airline and refund reference photo which was received by Jazeera Airways this email for your better information. I humble request you please refund Rs.10569/- as soon as possible in my original payment mode ( ICICI credit card ).

Warm Regards,
Mr. IQBAL HUSAIN ADAM UMARJI VALI PATEL

Mo : [protected] / [protected]

I have cancelled booking on 24th march. Today is 22 days running. But still now refund not received. Whereas airline confirmed that they refunded full amount to easemytrip on 25th march but don't know what's wrong with easemytrip. Moreover their customer care is also unavailable and i am unable to contact them.

Hi.I have booked a ticket from mumbai to rajahmundry on 21 march 2020.The flight was cancelled by airlines. It has been 20+ days since the flight got cancelled but i didnot receive refund amount.
I have got a cancellation request confirmation from easemytrip. There is a guideline saying that it would give the refund in terms. but did not even receive partial refund.
The company should alteast pay partially initially and then later refund completely.
Booking Id is EMT72218107
Look into the issue and resolve the issue ASAP

[#4017772]: Re: Your Flight Tickets for PNQ-DE

Journey date is 4th april but canciled due to COVID 19.

So we need correct information about refund or cancellation amount of ticket.

I am very upset and worried. I made a booking 14/3/2020 for a flight from cochin to hong kong.

I initially got an email saying my booking was pending, but finally i got another email stating 'rejected booking'.

I was not contacted about getting a refund and none of my whatsapp messages or calls are being answered.

The booking was for 3 people, over rs.60, 000.

Emt71947588

Please help..

Dear sir

Indigo airlines have refunded my money to ease my trip, but ease my trip arenot refunding my money.

Please kindly help me sir

Please see the screenshots attached

I have booked 2 tickets from Jammu-Delhi-Visakhapatnam on 31.01.2020 with booking ID EMT69475568 but due to some reason Jammu-Delhi flight first got delayed and then cancelled due to which travel was not done. I applied for refund on same date but till today haven't received any refund. Customer care of EMT isn't giving any proper response.

Hi,

Myself ravi jaiswara from bangalore. I booked a ticket on 07/04/2020 around 9:45 pm, the full amount is get deducted (10, 247 rupees) but booked ticket status is showing pending.

My booking id: emt72507940.

I call customer care but customer care service is closed, please look into this and confirm my ticket.

Please find the screenshot details of payment and tickets.

Regards
Ravi jaiswara