EaseMyTrip.com Complaints & Reviews

Oct 04, 2020

Updated by Krishnachitta My amount debit from my SBI account.train not showing.plesae send the train ticket or amount

Oct 13, 2020

Updated by skundu hm Till no solution or refund received. Will I get any positive solution at all? If not then I will be compelled to go for legal action.

Oct 02, 2020

Updated by Shreyansh Vora Please go fhrough the complete mail, Its alreadt mentioned in the mail

Oct 02, 2020

Updated by Shreyansh Vora Today

consumercomplaints.in
1 message
No attachment
3:34 PM
Re: EaseMyTrip.com Complaint Status Update [ID: 2719894]
Refund not yet processed even after 55 days, please help Regards, Shreyansh Vora, +91 [protected].

Jayati
1 message
Message has attachments
3:31 PM
Re: [#EMT_[protected]]: Re: Refund pending from Easemytrip since 40 days
Dont know why difderent tickets are created.plase find belw the content fdom another mail from EMT[protected] On Friday, October 2, 2020, 03:25:23 PM GMT+5:30, Shreyansh Vora <[protected]@yahoo.com> wrote: Hello Ms Diksha, This is partial payment, What about other remaining amount? I have been waiting for more than 55 days and now if I dont make this payment to the credit card company by Tomorrow then they will charge the late payment and interest. This delay is from EaseMyTrip and I am not going go bear these late payments and interests from credit card company. Now Either Easemytrip pay the pending refund amount by Today and if they are unable fo do that then they should bear these extra charges from credit card company. Same is already conveyed to Mr Ajit and Mr Ashok as well. I was talking to Mr Ajit and he commited me on a recorded line that his manager or someone supirior to him will call me in 15 -30 mins as he has raised a callback request. Expexting the call without fail in the commited time Regards, Shreyansh Vora, +91 [protected]. On Friday, October 2, 2020, 02:06:28 PM GMT+5:30, Diksha <[protected]@easemytrip.com> wrote: Dear EaseMyTrip patron, Greetings from EaseMyTrip.com! We would like to inform you that your refund has already been processed from our end and you will get it in the same mode of payment within 5-7 working days from refund date. Please find below refund details: Booking Id: EMT73717003 Refund Amount : 5371.00/- Refund Date:[protected] Transaction reference ID :P59KIQA4240I7T0000000GK In case the refund is not reflecting in your same account please contact bank directly. If you are satisfied with our support, kindly support us with your ratings and reviews on all social media platforms mentioned below. Google Play store: https://bit.ly/EMTPS1 Apple App Store: https://bit.ly/EMTAS1 Face Book: https://bit.ly/EMTFB1 Twitter: https://bit.ly/EMTWTR1 For Further Assistance, You Can Get Back On Us On Same E-mail Address. Thank you for choosing E

Diksha
1 message
Message has attachments
3:25 PM
Re: [#EMT_[protected]]: REFUND DONE // EMT73818849
Hello Ms Diksha, This is partial payment, What about other remaining amount? I have been waiting for more than 55 days and now if I dont make this payment to the credit card company by Tomorrow then they will charge the late payment and interest. This delay is from EaseMyTrip and I am not going go bear these late payments and interests from credit card company. Now Either Easemytrip pay the pending refund amount by Today and if they are unable fo do that then they should bear these extra charges from credit card company. Same is already conveyed to Mr Ajit and Mr Ashok as well. I was talking to Mr Ajit and he commited me on a recorded line that his manager or someone supirior to him will call me in 15 -30 mins as he has raised a callback request. Expexting the call without fail in the commited time Regards, Shreyansh Vora, +91 [protected].

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Jayati
1 message
No attachment
1:12 PM
Re: [#EMT_[protected]]: Re: Refund pending from Easemytrip since 40 days
Tell me one more thing- Will EMT or you wait for 60 Days for a payment of approx 12000 INR? If not then why its keeping its customet waiting? Regards, Shreyansh Vora, +91 [protected].

Jayati
1 message
No attachment
12:58 PM
Re: [#EMT_[protected]]: Re: Refund pending from Easemytrip since 40 days
Hello Ms Jayati, Any update on this please? I have kept sufficient patience for almost 2 months. I have been assured by Mr Ashok from your escalation team that refud will be processed in this 2-3 working days on last Sunday, But its still not processed. PLEASE LET ME KNOW WHEN EASEMYTRIP WILL PAY ME MY MONEY BACK? Regards, Shreyansh Vora, +91 [protected].

Monday

Shivani Nodiyal
1 message
No attachment
Sep 28
Re: [#EMT_[protected]]: Re: Refund pending from Easemytrip since 40 days
Hello Ma'am, . Could you be more specific with timelines, Revert shortly is very generic team and not sure whats the definition of shortly for you. I have been waiting for more than 45 days and your short timeline is not yet come. Please give a exact date by when I'll receive the amount? Regards, Shreyansh Vora, +91 [protected].

Last week

Priya, [protected]@ea.
1 message
Message has attachments
Sep 26
Re: [#EMT_[protected]]: Re: Refund pending from Easemytrip since 40 days
Please take a note of time in attached screenshot that your customer care associate keeps the customer on hold. Regards, Shreyansh Vora, +91 [protected].

Priya, [protected]@ea.
1 message
No attachment
Sep 26
Re: [#EMT_[protected]]: Re: Refund pending from Easemytrip since 40 days
FYA Regards, Shreyansh Vora, +91 [protected].

Priya Kapoor
1 message
No attachment
Sep 26
Re: [#EMT_[protected]]: Re: Refund pending from Easemytrip since 40 days
Any update please?? Regards, Shreyansh Vora, +91 [protected].

Priya Kapoor
1 message
No attachment
Sep 25
Re: [#EMT_[protected]]: Re: Refund pending from Easemytrip since 40 days
Hello Ms Priya, I have been hearing same statement on call since last 25 days. Could you please tell me exact date when the amount will be credited? Last Sunday on the call you escalation manager committed that it will be credited in 4-5 working days, but amount is still not credited. Please escalate this matter and let me know what is causing delay? what am I not getting my amount since more than a month now? Regards, Shreyansh Vora, +91 [protected].

[protected]@easemytrip.com
1 message
No attachment
Sep 25
Re: Refund pending from Easemytrip since 40 days.
Waiting for initial response since last 3 days. Regards, Shreyansh Vora, +91 [protected].

[protected]@easemytrip.com
1 message
No attachment
Sep 25
Re: Refund pending from Easemytrip since 40 days.
Any update on this please?? Regards, Shreyansh Vora, +91 [protected].

[protected]@easemytrip.com
1 message
No attachment
Sep 23
Refund pending from Easemytrip since 40 days.
Hi Team, I would like to know the status of the refund which is pending from Easemytrip since more than 40 days now. Below are the Booking details and amount that needs to be credited to my account. 1) Booking ID: EMT73717231 PNR: LMY6NQ Amount: Rs. 3098 2) Booking ID: EMT73818849 PNR: EKKSGT Amount: Rs 5272 3) Booking ID: EMT73819078 PNR: LMY6NQ Amount: Rs 3544 So in total Easemytrip owes me Approx Rs. 12000. I have already confirmed with Airlines and all these amounts are already processed from their end. I have been calling easemytrip since last one month and everytime I get a response that Refund is in process and it will be credited in 2-3 days, But it has not happened yet. Also I get a commitment that that someone from escalation team will get in touch with me via call, But no calls have been received to tell whats the status of refund. Could you please update by when the refund will be processed? Regards, Shreyansh Vora, +91 [protected].

September

[protected]@kvbmail.com
1 message
No attachment
Sep 7
Interest certificate for FY[protected]
Hello Sir / Ma'am, Request you to please share the intereset certifocate and TDS deducted for below two customer ID's for the FY[protected]. Customer ID :[protected]Shreyansh Vora) Customer ID :[protected]Jinal Shreyansh Vora). I want this to file ITR for last financial year and it would be great if yiu could share this details at the earliest. Thanks. Shreyansh Vora [protected].

collector.[protected]@maharashtra.gov.in
1 message
No attachment
Sep 4
Re: Delay in giving covid-19 test reports
Sir, Request you to look into this on priority. I have been awaiting for reports since Aug 27 but no luck yet. Also not getting any concrete information from the officials Regards, Shreyansh Vora [protected]

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Re: [#EMT_[protected]]: Re: Refund pending from Easemytrip since 40 days

me
To
Jayati
Oct 2 at 3:31 PM
1 attachment
Dont know why difderent tickets are created.plase find belw the content fdom another mail from EMT

[protected]
On Friday, October 2, 2020, 03:25:23 PM GMT+5:30, Shreyansh Vora <[protected]@yahoo.com> wrote:

Hello Ms Diksha,

This is partial payment, What about other remaining amount?

I have been waiting for more than 55 days and now if I dont make this payment to the credit card company by Tomorrow then they will charge the late payment and interest.

This delay is from EaseMyTrip and I am not going go bear these late payments and interests from credit card company.
Now Either Easemytrip pay the pending refund amount by Today and if they are unable fo do that then they should bear these extra charges from credit card company.

Same is already conveyed to Mr Ajit and Mr Ashok as well.

I was talking to Mr Ajit and he commited me on a recorded line that his manager or someone supirior to him will call me in 15 -30 mins as he has raised a callback request.

Expexting the call without fail in the commited time

Regards,
Shreyansh Vora,
+91 [protected].

On Friday, October 2, 2020, 02:06:28 PM GMT+5:30, Diksha <[protected]@easemytrip.com> wrote:

Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!
We would like to inform you that your refund has already been processed from our end and you will get it in the same mode of payment within 5-7 working days from refund date.

Please find below refund details:

Booking Id: EMT73717003

Refund Amount : 5371.00/-

Refund Date:[protected]

Transaction reference ID :P59KIQA4240I7T0000000GK



In case the refund is not reflecting in your same account please contact bank directly.

If you are satisfied with our support, kindly support us with your ratings and reviews on all social media platforms mentioned below.

Google Play store: https://bit.ly/EMTPS1

Apple App Store: https://bit.ly/EMTAS1

Face Book: https://bit.ly/EMTFB1

Twitter: https://bit.ly/EMTWTR1

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Diksha
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

[protected]



Regards,
Shreyansh Vora,
+91 [protected].

Hide original message
On Friday, October 2, 2020, 01:12:46 PM GMT+5:30, Shreyansh Vora <[protected]@yahoo.com> wrote:

Tell me one more thing-

Will EMT or you wait for 60 Days for a payment of approx 12000 INR?

If not then why its keeping its customet waiting?

Regards,
Shreyansh Vora,
+91 [protected].

On Friday, October 2, 2020, 12:58:36 PM GMT+5:30, Shreyansh Vora <[protected]@yahoo.com> wrote:

Hello Ms Jayati,

Any update on this please? I have kept sufficient patience for almost 2 months.

I have been assured by Mr Ashok from your escalation team that refud will be processed in this 2-3 working days on last Sunday, But its still not processed.

PLEASE LET ME KNOW WHEN EASEMYTRIP WILL PAY ME MY MONEY BACK?

Regards,
Shreyansh Vora,
+91 [protected].

On Monday, September 28, 2020, 02:55:47 PM GMT+5:30, Jayati <[protected]@easemytrip.com> wrote:

Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!
This is to inform you that your query is already escalated on a priority basis to the concerned team. We will request to you kindly buy us some time. Till the time your patience is highly appreciated.

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Jayati
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Monday, September 28, 2020 11:06 AM Shreyansh Vora <[protected]@yahoo.com> wrote:

Hello Ma'am,
.
Could you be more specific with timelines, Revert shortly is very generic team and not sure whats the definition of shortly for you.
I have been waiting for more than 45 days and your short timeline is not yet come.

Please give a exact date by when I'll receive the amount?

Regards,
Shreyansh Vora,
+91 [protected].

On Saturday, September 26, 2020, 3:54:04 PM GMT+5:30, Shivani Nodiyal <[protected]@easemytrip.com> wrote:

Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

We regret the inconvenience caused to you.

We have already forwarded your query to our concern authorities and you will get revert shortly.

Kindly co-operate with us till that time. Your patience is highly appreciated

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Shivani Nodiyal
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Saturday, September 26, 2020 12:43 PM Shreyansh Vora <[protected]@yahoo.com> wrote:

Please take a note of time in attached screenshot that your customer care associate keeps the customer on hold.

Regards,
Shreyansh Vora,
+91 [protected].

On Friday, September 25, 2020, 01:32:04 PM GMT+5:30, Priya Kapoor <[protected]@easemytrip.com> wrote:

Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!
We regret the inconvenience caused to you.

We have forwarded your query to our concern authorities and you will get revert shortly.

Kindly co-operate with us till that time. Your patience is highly appreciated



For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Priya Kapoor
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Friday, September 25, 2020 10:47 AM Shreyansh Vora <[protected]@yahoo.com> wrote:

Waiting for initial response since last 3 days.

Regards,
Shreyansh Vora,
+91 [protected].

On Friday, September 25, 2020, 12:13:39 AM GMT+5:30, Shreyansh Vora <[protected]@yahoo.com> wrote:

Any update on this please??

Regards,
Shreyansh Vora,
+91 [protected].

On Wednesday, September 23, 2020, 11:07:41 AM GMT+5:30, Shreyansh Vora <[protected]@yahoo.com> wrote:

Hi Team,

I would like to know the status of the refund which is pending from Easemytrip since more than 40 days now.
Below are the Booking details and amount that needs to be credited to my account.

1) Booking ID: EMT73717231
PNR: LMY6NQ
Amount: Rs. 3098

2) Booking ID: EMT73818849
PNR: EKKSGT
Amount: Rs 5272

3) Booking ID: EMT73819078
PNR: LMY6NQ
Amount: Rs 3544

So in total Easemytrip owes me Approx Rs. 12000. I have already confirmed with Airlines and all these amounts are already processed from their end.

I have been calling easemytrip since last one month and everytime I get a response that Refund is in process and it will be credited in 2-3 days, But it has not happened yet. Also I get a commitment that that someone from escalation team will get in touch with me via call, But no calls have been received to tell whats the status of refund.

Could you please update by when the refund will be processed?

Regards,
Shreyansh Vora,
+91 [protected].

Sep 24, 2020

Updated by avtar0093 Still Didn't get any refund?????????

Sep 24, 2020

Updated by avtar0093 you just gave me only 57000 Rupee But I paid you 64236. So Now I want give me full refund against this cancellation. full amount 64236.

Sep 19, 2020

Updated by Cbiswa17 Please help me to get the refund

Sep 24, 2020

Updated by sukanya choudhury Did you read my complete complaint? I spoke to airlines and they said that easemytrip had made a request for refund and on 07th July entire amount was refunded to easemytrip by indigo.

I did not get any communication from you on this until i contacted myself. I was then told that i need to cancel the trip ON YOUR SITE in order to claim my money. You kept the money with you without even notifying me.

Now, you are giving excuses that it failed at bank side. Then why there was no intimation made to me that there was even an attempt made by you.
Mind you I HAVE STILL NOT RECEIVED THE AMOUNT and ITS BEEN MORE THAN 7 BANK WORKING DAYS.
First, you kept the amount with you without informing me. Now, when i asked for a refund also i have not received. How many days more you want me to follow up with you?
What other excuses you have? My bank has denied any failure at their side because it is NOT POSSIBLE that a credit will be DENIED.

So, please stop giving excuses and REFUND my amount ASAP. This is not a small amount, its Rs.25342.
I don't want to follow up more on this. If action is not taken, i will have to put it out on twitter and tag ministry of aviation.

Sep 16, 2020

Updated by Shreyas2305 I have recording of their agent also who tells their backend has done it to ask refund from airlines they are not ready to accept the mistake and solve the mistake. I have both airlines and easemytrip executive call recording. I have mailed them but no action or respond have been taken.

Sep 17, 2020

Updated by Shreyas2305 The airlines mail

Sep 19, 2020

Updated by Shreyas2305 Below is the credit note