EaseMyTrip.com Complaints & Reviews

Dear sir
Ease my trip is not a customer friendly
Company. Their customer care is pathetic and useless with some silly response to simply close the incident.
Now they are overcharging and into more of a fraudulent practices.
For my pnr no culskf for air asia flight to kolkata from delhi.
It happened that flight got cancelled due to covid 19 and reschedule was supposed to be free and unlimited times. But rather they charged me 2000 for the same. I drop yhem several mails and tweets but they did nothing.
I request people not to use this website for ticket booking.
They are fraud
Manoj jhawar
[protected]

A flight ticket of vistara was cancelled by the airline due to some operational reason on 28th may 2020, the airline has confirmed in mail that they have marked this booking as full refund. Tried to communicate with emt team many time. But it's totally waste of time, i need my money back asap.

Booking id: emt72841763
Pnr : px5eqt
Mobile: [protected]

"please note the underlying 3 pnr numbers for flight going from surat to raipur via delhi
However you added a 3rd flight in between at nagpur. This was unacceptable and we cannot make this travel.
Please note the pnr numbers and please issue complete refund at the earliest.
Pnr - hrfg7 - prakash agarwal - 6th may
Easemytrip id emt[protected] keshav agarwal - 7th may
Pnr - jwj7t - shyama agarwal - 27th april"

The above was the complaint made. They denied to help and kept repeating same sentences "sir this is something which is not in our hand sir" ; "you need to coordinate with the airline for full refund" ; "i apologise"

If they want me to connect to airline then why did the collect service charge for the booking and why did they collect payment. They should have redirected me to the airline at the time of payment and should have provide booking without any service charge, since, they decline to assist and want me to connect to airline.

Above all worst thing was the attitude of the customer support staff, who kept repeating same 2-4 sentences on every question provided. Also ignored my question 3 times, when i asked to provide his name in order to make a complaint.

Booked a ticket on may 9th but due to extension of lockdown flight was cancelled by airlines. When requested for a reschedule there were no flights and the one that is available they are askin for a extra amount. Why should i pay extra. Its the airlines they should organize and consider for the safe travel of the customer without any extra charges. This is what airlines and ease my trip are playing with the emotions of people and looting money.
Another incident since there were no flights available for travel due to medical reasons i booked another ticket and here airlines restricted my travel and didnt allowed me to travel when speaking to easemytrip they didnt reconsidered my request and told cant help on this situation and i have to cancel the ticket after which the penalty was charged.

Airlines and easemytrip are looting people in this difficult situation. Amd the government is silent on this case and jo body care about the hassle happening with in the airlines. This is atam nirbhar india looting amd playing with the emotions

Amd to pune flight Amount debited but tkt not confirmed yet

Hi, I have booked ticket for 15 June 2020 in Air India AI-889 but payment has also done. I m not getting booking details yet. My email id is meitei.[protected]@gmail.com and phone number is [protected].

I booked a ticket from mumbay to kolkata for 25th aug 20. Amount deducted but no sms or mail came to me

I just booked 3 tickets from new delhi to srinagar on 12 june 2020 Booking id is EMT 72893538 even through the money(16, 686 rs) deduted from my account yet the booking status is pending i have been calling them both customers no but no one picking my call i dont get what kind of a service they are providing all i want is them to confirm my tickets

I was trying to book my flight but i didnt get any conformation mail and the amount got deducted from my bank. please get back to me asap.

This is inform to you my sazid alam.
I booked train ticket due covid 19 indian railways has been refunded my money on 18 my which pnr no. Is [protected]
But easemytrip not given satisfaction. They always deny.

I contacted him through wataap but service is worst they just hold you 5-7 hours to reply.

And tell me we not help you train ticket is not our business then told if this is not your business then why you taken my booking without my permission be ended my chat her name is pooja dhapola easemytrip excucative.

Worst never booked any tickets through easemytrip

I have proof my irctc refunded amount and pnr [protected]
Emil id is [protected]@gmail.com

Please tell me him refund my amount other wise i will take very strict action friend see easemytrip service..

He is not working and not his responsibility..

Please refund my amount this my money why should like that.

Customer has also right you can't deny give his money.

Dear sir
I am surprised to hear from goindigo that my return flight is on from mumbai to coimbatore when you have already intimated me regarding the cancellation of the above ticket with pnr gqiftr. Also note that you have also cancelled my onward journey from coimbatore to mumbai on 29.5.20 and how do you expect me to return from mumbai (Same pnr for onward and return journey as it is a round trip)
In the above circumstances please credit my account for both the onward and return tickets so that i could use the same within 1 year
Regards
Amrita a thakker

03 – March -2020 – Ticket Booking –Booking ID: EMT71416854
DXB- CNN- Goair Flight PNR : B3JFRI
Amount Charged: 13, 494.00 Rs (725.34aed)
19-March -2020 - Cancelling Requested
20-March-2020 - Cancellation Accepted
Refund Promised: 9596.00
20-March-2020 - Amount received 4, 324.83 Rs
(209.63AED @asper 28/5/2020 rate)

Balance 5, 271.17Rs not received

Hi,

With this above complain no. Of emt, i am yet to receive the insurance copy of flight ticket which i booked in august 2019.
I have cancelled the fight ticket and yet to get final settlement.

And, due to non-availability above two documents i am not able to raise insurance claim with liberty insurance.

Hence, as struggling last two weeks, request you to share the documents at the earliest without further delay.

Regards,
A k das

I booked my ticket on 2 march 2020 from goa to surat for 6 April 2020 in spicejet by EaseMyTrip.com. Due covid-19 pandamic lock down was started from 25 march. So i cancelled ticket on 1st april 2020. I purchased free cancellation insurance option with ticket when i was booked my ticket. But till date i didn’t get any refund. They are telling airlines provide credit shell for future travel but I don’t have any travel plan in future so, i want my refund back. Please look in to my issue.

Maine train ki 4 tickets book kiye the 1 june "thrissur" to "karwar" ke liye. Mere account se paise chale gaye hai but tickets nahi mile.
[protected]

I have booked a flight ticket. Amount dudected. But didn't get any mail or sms regarding booking.

Due to covid 19, my flight has been cancelled by the airport authority and a credit shell has been created. They claimed to return to total amount, but i received less amount. After making another booking using that credit shell amount, a balance was left in that shell. But now i am unable to access that amount from the shell to book another flight using same passenger name and email-id as that of the credit shell account. Why is it happening? How can i get my balanced money back?

Hello team,
We tried to book a ticket from the account. The transaction occurred and deducted money from the bank account but the ticket booking confirmation never appeared on the screen.
Booking was for indigo (6e981) from hyderabad to ranchi for 4th june
Booking time: 1:43 pm
Transaction amount: rs. 10, 534
Please look into this at utmost priority and let me know if you require more details.
Send me a mail at [protected]@gmail.com

This is regarding booking id emt72714764. I've booked a flight ticket for delhi to imphal for 29th may 2020 on 22nd may 2020. The transaction has been confirmed and i've already received a confirmation mail from your side regarding the transaction but the ticket is still in pending status. Ibe mailed you several times and tried to contact your company's customer care team but all i got were automated replies and mails asking me to give them 30-40 minutes. I've already booked a different ticket and now i wish to cancel my booking but i can't cancel if either since its still in pending status.
An amount of rs. 12, 026 has been deducted from my side and i want to cancel my booking now. So please confirm the booking asap so i can proceed and cancel the booking.

I've made a flight booking on 22nd may 2020 (13:31) for delhi to imphal bearing booking id emt72714764.
It's still pending despite of having deducted
Rs. 12026 from my side. I've received a confirmation mail of transaction from your side but my booking is still pending in status.
I wish to cancel my booking and would like a refund. Please resolve this soon.