EaseMyTrip.com Complaints & Reviews

I have booked flight in easemytrip and the airline was indigo. Indigo has cancelled the flights and processed refund to easemytrip however, i did not received the full refund from easemytrip. Total refund inr 11018, received refund from easmytrip inr 3713. I am chasing easemytrip since 3 months for the refund but they are just playing with emails. I have shared the evidence also that indigo has processed the refund but still they are not giving my refund. Now in this crisis situation i don't have salary also and my funds got blocked with easemytrip. I am pissed of email chains with easemytrip but they do not processing my refund. I have attached indigo refund confirmation.

My emt72716982 was rescheduled the date as flight was not available on that date. And fresh ticket was issued and fair was rs.2950/. But ticket was purchase on rs.3814/. So the difference amount is to be return in my bank a/c. Sector was ccu - ixa. Changed date was 03 june 2020. So please confirm the issue and arrange to return the difference amount.
With thanks.
A. K. Paul.
Ph. [protected].
[protected]@rediffmail.com

Dear sir/madam,
I had booked ticket on 22nd march 2020 through easemytrip app and i cancelled that ticket in mind of month of april. My ticket cost was 4164. I followed up to easemytrip for claiming refund last 2 months. Finally yesterday i received mail from easemytrip team regarding refund status, in that mail they said that only rs.1164 will be refund. I expect to deduct cancellation charges as 25% becoz i cancelled my ticket before 2 months ago. So i request to give me refund as per actual ticket cost. I will attached mail and ticket pdf files for your reference.

Some mails are received from easemytrip tema, in that mail they said that your refund amount will be 4070. But still i didnt received refund.

Kindly help me regarding this

Following are the details for your reference.
Pnr no. [protected]
Emt booking number : emt72290117
Name: vicky krishna godse

This is to inform you that refund for my train ticket is not received till now. I am providing the necessary details below:-

Transaction id : [protected]
Pnr no. : [protected]
Date of boarding:19 jun 2020 15:35
Date of journey: 19 jun 2020

Please refund me as soon as possible

Regards

Dear sir
Ease my trip is not a customer friendly
Company. Their customer care is pathetic and useless with some silly response to simply close the incident.
Now they are overcharging and into more of a fraudulent practices.
For my pnr no culskf for air asia flight to kolkata from delhi.
It happened that flight got cancelled due to covid 19 and reschedule was supposed to be free and unlimited times. But rather they charged me 2000 for the same. I drop yhem several mails and tweets but they did nothing.
I request people not to use this website for ticket booking.
They are fraud
Manoj jhawar
[protected]

A flight ticket of vistara was cancelled by the airline due to some operational reason on 28th may 2020, the airline has confirmed in mail that they have marked this booking as full refund. Tried to communicate with emt team many time. But it's totally waste of time, i need my money back asap.

Booking id: emt72841763
Pnr : px5eqt
Mobile: [protected]

"please note the underlying 3 pnr numbers for flight going from surat to raipur via delhi
However you added a 3rd flight in between at nagpur. This was unacceptable and we cannot make this travel.
Please note the pnr numbers and please issue complete refund at the earliest.
Pnr - hrfg7 - prakash agarwal - 6th may
Easemytrip id emt[protected] keshav agarwal - 7th may
Pnr - jwj7t - shyama agarwal - 27th april"

The above was the complaint made. They denied to help and kept repeating same sentences "sir this is something which is not in our hand sir" ; "you need to coordinate with the airline for full refund" ; "i apologise"

If they want me to connect to airline then why did the collect service charge for the booking and why did they collect payment. They should have redirected me to the airline at the time of payment and should have provide booking without any service charge, since, they decline to assist and want me to connect to airline.

Above all worst thing was the attitude of the customer support staff, who kept repeating same 2-4 sentences on every question provided. Also ignored my question 3 times, when i asked to provide his name in order to make a complaint.

Booked a ticket on may 9th but due to extension of lockdown flight was cancelled by airlines. When requested for a reschedule there were no flights and the one that is available they are askin for a extra amount. Why should i pay extra. Its the airlines they should organize and consider for the safe travel of the customer without any extra charges. This is what airlines and ease my trip are playing with the emotions of people and looting money.
Another incident since there were no flights available for travel due to medical reasons i booked another ticket and here airlines restricted my travel and didnt allowed me to travel when speaking to easemytrip they didnt reconsidered my request and told cant help on this situation and i have to cancel the ticket after which the penalty was charged.

Airlines and easemytrip are looting people in this difficult situation. Amd the government is silent on this case and jo body care about the hassle happening with in the airlines. This is atam nirbhar india looting amd playing with the emotions

Amd to pune flight Amount debited but tkt not confirmed yet

Hi, I have booked ticket for 15 June 2020 in Air India AI-889 but payment has also done. I m not getting booking details yet. My email id is meitei.[protected]@gmail.com and phone number is [protected].

I booked a ticket from mumbay to kolkata for 25th aug 20. Amount deducted but no sms or mail came to me

I just booked 3 tickets from new delhi to srinagar on 12 june 2020 Booking id is EMT 72893538 even through the money(16, 686 rs) deduted from my account yet the booking status is pending i have been calling them both customers no but no one picking my call i dont get what kind of a service they are providing all i want is them to confirm my tickets

I was trying to book my flight but i didnt get any conformation mail and the amount got deducted from my bank. please get back to me asap.

This is inform to you my sazid alam.
I booked train ticket due covid 19 indian railways has been refunded my money on 18 my which pnr no. Is [protected]
But easemytrip not given satisfaction. They always deny.

I contacted him through wataap but service is worst they just hold you 5-7 hours to reply.

And tell me we not help you train ticket is not our business then told if this is not your business then why you taken my booking without my permission be ended my chat her name is pooja dhapola easemytrip excucative.

Worst never booked any tickets through easemytrip

I have proof my irctc refunded amount and pnr [protected]
Emil id is [protected]@gmail.com

Please tell me him refund my amount other wise i will take very strict action friend see easemytrip service..

He is not working and not his responsibility..

Please refund my amount this my money why should like that.

Customer has also right you can't deny give his money.

Dear sir
I am surprised to hear from goindigo that my return flight is on from mumbai to coimbatore when you have already intimated me regarding the cancellation of the above ticket with pnr gqiftr. Also note that you have also cancelled my onward journey from coimbatore to mumbai on 29.5.20 and how do you expect me to return from mumbai (Same pnr for onward and return journey as it is a round trip)
In the above circumstances please credit my account for both the onward and return tickets so that i could use the same within 1 year
Regards
Amrita a thakker

03 – March -2020 – Ticket Booking –Booking ID: EMT71416854
DXB- CNN- Goair Flight PNR : B3JFRI
Amount Charged: 13, 494.00 Rs (725.34aed)
19-March -2020 - Cancelling Requested
20-March-2020 - Cancellation Accepted
Refund Promised: 9596.00
20-March-2020 - Amount received 4, 324.83 Rs
(209.63AED @asper 28/5/2020 rate)

Balance 5, 271.17Rs not received

Hi,

With this above complain no. Of emt, i am yet to receive the insurance copy of flight ticket which i booked in august 2019.
I have cancelled the fight ticket and yet to get final settlement.

And, due to non-availability above two documents i am not able to raise insurance claim with liberty insurance.

Hence, as struggling last two weeks, request you to share the documents at the earliest without further delay.

Regards,
A k das

I booked my ticket on 2 march 2020 from goa to surat for 6 April 2020 in spicejet by EaseMyTrip.com. Due covid-19 pandamic lock down was started from 25 march. So i cancelled ticket on 1st april 2020. I purchased free cancellation insurance option with ticket when i was booked my ticket. But till date i didn’t get any refund. They are telling airlines provide credit shell for future travel but I don’t have any travel plan in future so, i want my refund back. Please look in to my issue.

Maine train ki 4 tickets book kiye the 1 june "thrissur" to "karwar" ke liye. Mere account se paise chale gaye hai but tickets nahi mile.
[protected]

I have booked a flight ticket. Amount dudected. But didn't get any mail or sms regarding booking.