EaseMyTrip.com Complaints & Reviews

This is inform to you my sazid alam.
I booked train ticket due covid 19 indian railways has been refunded my money on 18 my which pnr no. Is [protected]
But easemytrip not given satisfaction. They always deny.

I contacted him through wataap but service is worst they just hold you 5-7 hours to reply.

And tell me we not help you train ticket is not our business then told if this is not your business then why you taken my booking without my permission be ended my chat her name is pooja dhapola easemytrip excucative.

Worst never booked any tickets through easemytrip

I have proof my irctc refunded amount and pnr [protected]
Emil id is [protected]@gmail.com

Please tell me him refund my amount other wise i will take very strict action friend see easemytrip service..

He is not working and not his responsibility..

Please refund my amount this my money why should like that.

Customer has also right you can't deny give his money.

Dear sir
I am surprised to hear from goindigo that my return flight is on from mumbai to coimbatore when you have already intimated me regarding the cancellation of the above ticket with pnr gqiftr. Also note that you have also cancelled my onward journey from coimbatore to mumbai on 29.5.20 and how do you expect me to return from mumbai (Same pnr for onward and return journey as it is a round trip)
In the above circumstances please credit my account for both the onward and return tickets so that i could use the same within 1 year
Regards
Amrita a thakker

03 – March -2020 – Ticket Booking –Booking ID: EMT71416854
DXB- CNN- Goair Flight PNR : B3JFRI
Amount Charged: 13, 494.00 Rs (725.34aed)
19-March -2020 - Cancelling Requested
20-March-2020 - Cancellation Accepted
Refund Promised: 9596.00
20-March-2020 - Amount received 4, 324.83 Rs
(209.63AED @asper 28/5/2020 rate)

Balance 5, 271.17Rs not received

Hi,

With this above complain no. Of emt, i am yet to receive the insurance copy of flight ticket which i booked in august 2019.
I have cancelled the fight ticket and yet to get final settlement.

And, due to non-availability above two documents i am not able to raise insurance claim with liberty insurance.

Hence, as struggling last two weeks, request you to share the documents at the earliest without further delay.

Regards,
A k das

I booked my ticket on 2 march 2020 from goa to surat for 6 April 2020 in spicejet by EaseMyTrip.com. Due covid-19 pandamic lock down was started from 25 march. So i cancelled ticket on 1st april 2020. I purchased free cancellation insurance option with ticket when i was booked my ticket. But till date i didn’t get any refund. They are telling airlines provide credit shell for future travel but I don’t have any travel plan in future so, i want my refund back. Please look in to my issue.

Maine train ki 4 tickets book kiye the 1 june "thrissur" to "karwar" ke liye. Mere account se paise chale gaye hai but tickets nahi mile.
[protected]

I have booked a flight ticket. Amount dudected. But didn't get any mail or sms regarding booking.

Due to covid 19, my flight has been cancelled by the airport authority and a credit shell has been created. They claimed to return to total amount, but i received less amount. After making another booking using that credit shell amount, a balance was left in that shell. But now i am unable to access that amount from the shell to book another flight using same passenger name and email-id as that of the credit shell account. Why is it happening? How can i get my balanced money back?

Hello team,
We tried to book a ticket from the account. The transaction occurred and deducted money from the bank account but the ticket booking confirmation never appeared on the screen.
Booking was for indigo (6e981) from hyderabad to ranchi for 4th june
Booking time: 1:43 pm
Transaction amount: rs. 10, 534
Please look into this at utmost priority and let me know if you require more details.
Send me a mail at [protected]@gmail.com

This is regarding booking id emt72714764. I've booked a flight ticket for delhi to imphal for 29th may 2020 on 22nd may 2020. The transaction has been confirmed and i've already received a confirmation mail from your side regarding the transaction but the ticket is still in pending status. Ibe mailed you several times and tried to contact your company's customer care team but all i got were automated replies and mails asking me to give them 30-40 minutes. I've already booked a different ticket and now i wish to cancel my booking but i can't cancel if either since its still in pending status.
An amount of rs. 12, 026 has been deducted from my side and i want to cancel my booking now. So please confirm the booking asap so i can proceed and cancel the booking.

I've made a flight booking on 22nd may 2020 (13:31) for delhi to imphal bearing booking id emt72714764.
It's still pending despite of having deducted
Rs. 12026 from my side. I've received a confirmation mail of transaction from your side but my booking is still pending in status.
I wish to cancel my booking and would like a refund. Please resolve this soon.

Booking id is emt72721363. My account has been debited with 900 rupees and i have redeemed my last indigo credit shell value for paying the total amount of 12630. The pnr status shows pending. Please confirm at the earliest whether my ticket is confirmed or not. The booking date is 22/05/2020. I would request you to either return the money or confirm it asap. This type of service is not expected. I don't know whether i should book another ticket or not. Please, please respond to this mail asap.

I booked my flight ticket today for 25th may travel from easemytrip app, booking id : emt72706111. Due to a very emergency situation i have booked the 1st flight but the ticket is in pending status and just now i got a call from easemytrip stating there is some problem on their end and they want to cancel this booking and would refund me after 7 working days.. I can't wait till 7 days due to an emergency situation i need to travel on 25th may.. I need immediate support..

Sheshanshu majumdar:

Hello,
My indigo flight kq9eqe was cancelled because of extended lockdown. I was offered by a credit shell against the pnr.
While trying to book another ticket, the pnr is not being recognized as a valid credit shell on easemytrip website. I also talked with mr. Mahboob through whatsapp based customer service, but he could not solve the issue. Your executive insisted that i am not using correct steps, but i am following all the steps given on www.easemytrip.com/offers/indigo-credit-shell.html.

Kindly look into it as soon as possible as i am required to book another ticket

Sheshanshu majumdar
[protected]
[protected]

Hi sir/ mam,

This complaint is regarding to refund of my booking which i made through easemytrip with booking id : emt72493440. My booking got cancelled due to lockdown. I raised a request to easemytrip for refund of my amount.

The refund which i received from your side is 74 rupees only and got notification via chat that if have any concern regarding full refund contact airlines.

I spoke with spicejet and confirmed with them they said full refund is already been credited into travel agency account.

So why i have not received my rest of the refund as yet.

Please it's my humble request help me to get my amount refund.

Regards
Rocky malhotra

Easemytrip agents he just fraud with me. Booking id is emt72357814
I raised compaint 15 times no listed my compaint i booked ticket through easemytrip agents. Due lockdown indigo has been refunded my money which on 26 march but untill i didn't get my refund.
Watap team too much worst also say same words he refunded i told him i did not get my refund why you not understand but still repeat same word.
I gave face difficulties so please never booked through this easemytrip website choose other one.
Still i didn't get my refund.

Please refer to the attached email from airlines for pnr uqvsfr where in airlines has refunded 6, 539 to easemytrip, but easemytrip has refunded me only 2696. Please refer to customer care reply from easemytrip that the remaining 2843 refund has been processed, but i have not received it. I have been chasing this for more than 2 months now, and every time i get a response, please wait for 10 days. This is very unprofessional and very harassing.

I ashok goyal advocate, had booked flight tickets to and fro to mumbai with pnr wmpcja indigo 6e flight for date 21st march and return on 29th march for rs. 19269 through easemytrip. Booking id is 69419294.
The flight got cancelled by the airlines, but i had rescheduled the tickets on 19th march, for travelling in april, the tickets cost me rs 15309/- but this one also got cancelled.

So indigo, has refunded the difference amount of rs 3960/- to your agency and for rest of the amount they created a credit shell. That is for rs 15309/-

But now your agency is only refunding me amount rs2160/- and rest they are charging it for service charges for cancellation.
They ate up my rs1800/- just like that?
Where is the customer at fault here if the flight was cancelled by the airlines itself?!

I am never ever going to use their agency for any of my future bookings. My money is not free.

In this situation of crisis when even the airlines have refunded all of the money and waived off all the charges, your company is looting people through baseless charges?

I will even seek the court of law for justice for causing me mental trauma.

I have been following easemytrip for same purpose since more than a month but their replies are always absurd.

I want my whole money back that is rs3960/-

Thanks & regards
Ashok goyal
Advocate
M - [protected]

I booked train ticked throug easemytrip as a guest user. I used rajivkumar74578 @ gmail.com this email id while booking. & my contact email is ansh. [protected]@gmail.com ticket booked and i got mail pnr no. Is [protected]. And booking id is emt72492489. & i am checking on easemytrip it shows reference id does not match with email id. Totally fraud. My ticket was cancelled on 15th april 2020 and today is 7th may 2020. While irctc says that they refunded money on 16th april 2020. Total 21 days completed and 22nd day is in running but till now my money is not refunded in my bank account. And nothing satisfied response from this company. Always they are lying down for so long. I am fully harrash by this service or response. You can find attachment and see that on 1st may they told that money processed on 30thapril and now they are telling that account is in recounsilling. While irtct refund my money on 16th april. Always they are telling different sentence and till now my money is not refunded. While i emailed too many time to company but they did not share transaction detail of refund. Please help me

I booked train ticked througeasemytrip as a guest user. I used rajivkumar74578 @ gmail.com this email id while booking. Ticket booked and igot mail pnr no. Is [protected]. And booking id is emt72492489. My ticket was cancelled on 15th april 2020 and today is 7th may 2020. While irctc says that they refunded money on 16th april 2020. Total 21 days completed and 22nd day is in running but till now my money is not refunded in my bank account. And nothing satisfied response from this company. Always they are lying down for so long. I am fully harrash by this service or response. You can find attachment and see that on 1st may they told that money processed on 30thapril and now they are telling that account is in recounsilling. While irtct refund my money on 16th april. Always they are telling different sentence and till now my money is not refunded. While i emailed too many time to company but they did not share transaction detail of refund. Please help me.