EaseMyTrip.com Complaints & Reviews

Dear sir,

I have booked bom-mel flight through qantas airwways on 19th may, 2020. It had three flights in that. Bom - bkk, bkk-syd, syd-mel

But, due to coronavirus our flight to bom - bkk which is operated by bangkok airways cancelled and because of that our whole ticket refund was expected

After following up for 4 days then easemytrip.com people said that u have to raise request on website for cancellation we did that on 4th march, 2020

But since then today 13th march, 2020 i havent received the refund and they are just saying airlines have not given them confirmation

Its our good amount of 80, 000/- we had paid and now they are not refunding to us saying airlines has not replied them.

If airlines had not replied them i ask them whats communication reference i will follow up with airlines then also they are not saying.

And more on, today i got mail saying once airlines confirms then 5-10 days u will receive refund. Seriously?!!

I have already raised request 10 days back and still didnt received reply.

Where as my friend had booking on same flight same itenary in goibibo he has received refund and one of my other friend had booking through easemytrip but in his pnr only single ticket was there he received confirmation mail of refund processed.

I dont understand till when i will receive my refund. As i cannot book my other flight for bom-mel on same days.

I hope consumer forum people shall help me in getting my refund asap

I had a flight booked from nagpur to atlanta which i wanted to prepone. The airlines confirmed that i only have to pay the fare difference, and the rescheduling fee will be wavered. I kept on asking easemytrip customer care to call me as i wanted to reschedule it at the earliest. They called me but 48 hours later. By then the price of the flight had doubled.

I booked a ticket on 15/03/2020 for blr-ccu scheduled on 20/03/2020 but no e-ticket was generated. I paid an amount of rs 6368. Please initiate the refund process as soon as possible. I tried contacting customer care and also via email but no proper response.
Email - [protected]@gmail.com
Flight - 6e-344
Name - atrayee roy
Transaction type - upi

I booked 1 ticket from new delhi to srinagar on 12th mar 2020
Booking id is emt71852830
Even though the money (1864 rs) has been deducted from my bank account yet the booking status not confirmed. I checked the pnr status but showing that invalid pnr (L6ki5k) and and invalid flight no. (I5-709)
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. Please check and send the ticket on my email id.

[protected]@gmail.com

It has been more than 2 months since the time i have been requesting for the full refund of my ticket amount against pnr no. Vbgvkj.

The reply from airvistara: we wish to inform you we have authorized the refund for the remaining amount with the acm number#[protected] for the amount of 8, 484inr (1414inr per person) received on 22 feb 2020. Still esemytrip is not bother to respond.

Dear team,

I have booked two tickets from auh to cok for two persons, due to present corona situation cancelled the same. Then i got a confirmation email and refund email stating that refund amount is credited to your account. But still the same amount is not yet reflected in my bank account.

Please find ticket id details below,

Ticket id: 3927193

Booking cancel request number : 846406

Looking for emergency help, before proceeding with next booking.

We have book a ticket from the easemytrip with a
1. Email id: [protected]@gmail.com, 2. Mobile no. [protected]

Easemytrip transaction id: 71961195

Bank account transaction id:[protected] towards upi i'd easemytrip. [protected]@axisbank.

On 14.03.2020

I have call a easemytrip customer service many a times, and has email as well. But no response nor call back.

Hi easemytrip,

I have a flight from new delhi to chennai with air india on 16th march with booking id : emt70526624 but accidentally i clicked on rescheduled button and it is showing reschedule requested. But i dont want to reschedule it.

Please help me out to resolve this issue.

Airline details:

Flight number : ai-540
Pnr : y9fld

Thanks and regards
Vishnu chaturvedi

Booking id - emt71410911

I was mailing you for my refund and there is no proper response from you. I tried calling u. I cannot reach contact you as the number is busy. I request you to share the number to call you and i would like to know about the refund amount.

As i checked with indigo about the cancellation i made 3 days before and i got to know that the amount has been already refunded to the travel agency. As i booked through your travel agency. I request you to refund the amount as soon as possible. Please do not delay.

Please let me know the status.. I am tired of mailing you for this issue.. I request you to resolve this issue and pay back me the money i paid for flight ticket

Thanks

Dear sir/madam,

I would like to say that pnr no: abjlka and actsvy
Airline pnr: yfx19 and j2fyg (Tickets are attached to this email)
The above pnr no. Has been done for travel from bhubneshwar to dehradun.
Now, we would like to cancel our tiket as a precautionery, because the flight travel can not be safe due to corona virus infections.
On this special cause of cancellation kindly refund the maximum amount which could be possible, in light of the good will of the company.

With best regards,

This email has been sent to [protected]@easemytrip.com
On 12th march, but, they neither cancelled nor refunded the amount. However, the tickets were attached to the email.

Why they are delaying is not appropriate?

Yesterday a booking had been made on your app and the fare amount had been debited from my bank account but the booking was not confirmed. So, I'd like to know when the amount will be refunded back to my account. Please look into the matter and proceed with the process of refund as soon as possible. My booking id is EMT71906188 and the ticket id is 3923043.

I had booked a flight for 2 people from blr to ccu, flight no: 2427, rs 13384 was deducted but the ticket is still pending
The flight is in less than 36hrs
And nobody picking up the call as well as no activity on email
Booking id: emt71913937
Complain ticket no. : 3924004
Previously it was showing on the my bookings app as upcoming trip, now after sending an email that is also not appearing

I booked a flight with easemytrip. And now i have recieved no confirmation as to whether my flight booking has been confirmed or not. No response from either of your customer care numbers. 8709 rupees has been deducted from my account.
The booking has been done for the flight 6e 707 from bbi to gau on 13th march 2020 for 15th march 2020. This is my first time using this app and it is not at all good.

Kindly look into this matter and reply asap

I just booked 3 tickets from new delhi to guwahati on 14th march 2020
Booking id is emt71902823
Even though the money rs.21129 has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all i want is them to confirm my tickets

With due respect, i book a flight ticket for 5 person from patna to port blair (Vise-versa). Due to heavy outbreak of corona virus, advisory are comes out from govt. Of india that avoid travelling in india and give direction to all airlines company to provide free cancellation on tickets and go air also declared that refunds of free cancellation tickets to all customers. But easemytrip.com have no any official information in written mode by any airlines, as per call centre representative, she straightly told me that we don't have any idea about free cancellation.

I have booked two return tickets from chennai to srinagar on 13th feb 2020 for rs.25936 and i cancelled the ticket on that day and i checked with airline and they gave me full refund. I just got rs.8600 on 4th march 2020.

When will i get the remaining amount?

My emt id is emt70362295.

It's been 1 month since i cancelled ticket still i didn, t get refunded a money. Please help me to get back my money.

My air asia flight have been postponed for 24hrs for kolkata to bankok and preponed for more than 1 hr from bankok to kolkata. While air asia is offering full refund in this case, easemytrip is not refunding my amount. Please help me get my money back. Ease my trip customer care is receiving calls neither they are responding to my mail. My booking id is emt68448520 and my pnr is dsldni. Easemy trip simply whattsapped me last day saying they are not responsible for any refund. Where as air asia is offering full refund in case of flight reschedule.

I have booked a spicejet flight through EaseMyTrip for 15/3/2020. Due to recent corona threat, Spicejet has waivered change fees for its flights. Yet Easemytrip is insisting on ripping their customers by charging Rs. 3000 per person as date change penalty. such unethical business practitioners who try to make money out of a threat scenario is contemptable

Dear sir,

I have booked bom-mel flight through qantas airwways on 19th may, 2020. It had three flights in that. Bom - bkk, bkk-syd, syd-mel

But, due to coronavirus our flight to bom - bkk which is operated by bangkok airways cancelled and because of that our whole ticket refund was expected

After following up for 4 days then easemytrip.com people said that u have to raise request on website for cancellation we did that on 4th march, 2020

But since then today 13th march, 2020 i havent received the refund and they are just saying airlines have not given them confirmation

Its our good amount of 80, 000/- we had paid and now they are not refunding to us saying airlines has not replied them.

If airlines had not replied them i ask them whats communication reference i will follow up with airlines then also they are not saying.

And more on, today i got mail saying once airlines confirms then 5-10 days u will receive refund. Seriously?!!

I have already raised request 10 days back and still didnt received reply.

Where as my friend had booking on same flight same itenary in goibibo he has received refund and one of my other friend had booking through easemytrip but in his pnr only single ticket was there he received confirmation mail of refund processed.

I dont understand till when i will receive my refund. As i cannot book my other flight for bom-mel on same days.

I hope consumer forum people shall help me in getting my refund asap

My ticket id is 3911949

I am really disappointed with your customer service.

There is nothing to ease in your system

First of all i am trying to reach you through mails and call centre. But i am not getting any reply to my mails just some automated messages and ticket id.

Your call centre is always busy. After so much of trouble, once i got connected to your customer executive (Priyanka) but she disconnected the call without listening to me completely just said we are working on your request. Two days ago also your executive told me the same we are working on your request.

But then also i am trying to connect your call centre once again, but the number is always coming busy. So do you think is this fair and quality service.?

My cancellation request with full refund due to covid-19 was submitted to you two days ago and still you have not confirmed me about it whether i am getting full refund. I already told you, if i am not getting full refund do not cancel my booking, i’ll reschedule it but again today being the last day of reschedule from
The airlines as my booking is for 15th march and there are no updates from your side. So what should i do as i am unable to reach you.

I am not going to take this anymore if you don’t reach me asap. I am going to raise this matter everywhere even on social media with all the mails which shows how poorly you handle your customers.

I request you to look into this matter with priority and provide me full refund.

Thanks and regards,

Bhairav jain