EaseMyTrip.com Complaints & Reviews

I had booking dated 25 march which was cancelled by airline and i requested for full refund but after deduction of cancellation charge the amount will be refunded as per your email... The airline was not taking any action regarding cancellation or rescheduling neither your app was taking so i requested for cancellation but i mentioned the reason and the full refund option at your site... I request you to take further action regarding my complaint. Otherwise shall take action regarding this

I had booked flight from bangalore to shirdi on 24/03/2020. 4489 rs got debited from my account but ticket was not booked. I need you to refund my money. This is a clear case of fraud. I did not know that company has several similar complaints before. Shame on them for looting innocent customers. Flights are still operational today. Not only is this financial harassment but emotional harassment as well. Nobody is answering the calls and mails have automated response. Pathetic customer service.

Hi, i am sai prudhvi manupati. I had paid for the rescheduling of return ticket as on going ticket is airasia and i paid 1200rs on there website and return go air flight from goa to hyderabad as per terms i paid money and i didnt even get any confirmation from past 3days, payment is done but booking is still pending in easemytrip.com i am suffering alot with this site now
They said it is free rescheduling but charged extra rs640 for goair and airasia rs 1200 extra and intial amount is rs7600 before rescheduling i am in total paid around 10000 but couldn’t get tickets properly still my booking is pending on the site

My booking id:-emt72319006

Dear sir/madam,
Please info me us regarding booking id : emt71396670 rescheduling i have been all ready mail you about problem in rescheduling of flight tickets in your on line system from last from 20 march two day till you have not revise any my phone or e mail answer about it due to covid 19, i wants to reschedule my journey on may 24, 2020 so please do need full and answer as soon as possible other wise you can cancel it and refund my money

Dear sir,

I had applied for cancellation 1. Emt69448227, 2. Emt69456953, 3. Emt69457202,

Please note our booking is insured for free cancellation.

One person named mr rathod called from easemytrip () mobile no. [protected]). He and his co called finance dept called me, get my bank details cheated me rs 9999 and rs 1500 and again rs 24999 in name of refund from my hdfc bank and sbi. I cannot understand how easemytrip can do so and cheated their customer. Kindly look into the grave issue.

Regards,

Sumanta nandi
Email: [protected]@gmail.com

Dear sir,

I had applied for cancellation 1. Emt69448227, 2. Emt69456953, 3. Emt69457202,

Please note our booking is insured for free cancellation.

One person named mr rathod called from easemytrip () mobile no. [protected]). He and his co called finance dept called me, get my bank details cheated me rs 9999 and rs 1500 in name of refund fro my hdfc bank. I cannot understand how easemytrip can do so and cheated their customer. Kindly look into the grave issue.

Regards,

Sumanta nandi
Email: [protected]@gmail.com

I made a online flight booking through easemytrip.com portal (Ref. No. Emt[protected] where the flight was re-scheduled by air india (Del-dhm). On contacting the airlines, they confirmed that i am eligible for a full refund as per rules and they have marked a flag against my pnr so that the agent can see and initiate full refund. On calling easemytrip.com helpline, they too confirmed the same and raised cancellation request. After sometime, they sent me a mail informing my refund amount which was partial. They denied full refund and blamed it on the airlines. The call centre executives denied of any further support, denied connecting me to their managers and denied sending me any further communication for escalation or resolution. Thus, i insist easemytrip.com to process my full refund at earliest.

Sir,
I airticket indigo 6e 31, cancelled without total refund, i request that my return flight vistara uk156 cancelled,
So refund my tatal fare, but easymytrip cancel my ticket in normal terms, so please refund my full fare, you have sent after deduction. Pnr no bkt6ud
Tn9ywa, dmg3xa, djmk2t,
If require any information, pl inform
Ravidutt [protected]

As per the govt norms there should not be any reschedule charges for flight tickets due to corona outbreak but i was bluffed by the tpa easemytrip completely denied to waive off any charges.

Airlines asked me to connect with easemytrip for free reschedule/cancellation as i have booked from emt.

There are also 300 per ticket non refundable charge by easemytrip.

Dear sir, we have booked our flights from blr to ccu and back.

Our references are: 1. Emt69448227, 2. Emt69456953, 3. Emt69457202,

Please note our booking is insured for free cancellation.

However when we want to cancel the tickets, we found that cancellation charges are applied. Why easemy trip is cheating us.

We need to cancel the above booking. Kindly process the booking with full refund.

Regards

Sumanta nandi
Email: [protected]@gmail.com

My booking id is emt72183596. I had booked my flight on 19th march 2020 at 11:00 o clock. The money got debited from my account but i didn't receive any email confirmation on the booking. It was an air asia flight from bangalore to kolkata on 21'st of march at 5:35 a. M the booking showed status as pending, later i checked the status through your website which said the booking has been rejected.
I have been calling the helpline number since then i didn't receive any response.
When will i get my refund?

Due to frequent change in itinerary indigo has fully refunded my amount on 20th feb but since the trip has been booked through easemytrip.com the money has to be routed through the site however, i had a full faith in the site but they betrayed me.

"the indigo has sent me the confirmation of refunded amount mail to easemytrip on 20th feb". "easemytrip also cc in mail"

Easemytrip has given me time for 5-7 business days to get it refunded which is normal but after 7 days they said it is not initiated yet they will initiate my refund now again after 7 days they gave another lame excuses.
And the they start misbehaving and misleading on the call.

I dont know what to do it about a month now :' (

Name - sk sinha
Booking id - emt63378743
Mob - [protected]

A request was raised before 72 hours of flight departure to reschedule the flight tickets. As per the govt norms there should not be any reschedule charges for flight tickets due to corona outbreak but i was bluffed by the tpa easemytrip saying that they would call back in 24 hours to confirm my rescheduled tickets but they never called back and later when i called them they completely denied to waive off any charges

Dear sir,

I have booked bom-mel flight through qantas airwways on 19th may, 2020. It had three flights in that. Bom - bkk, bkk-syd, syd-mel

But, due to coronavirus our flight to bom - bkk which is operated by bangkok airways cancelled and because of that our whole ticket refund was expected

After following up for 4 days then easemytrip.com people said that u have to raise request on website for cancellation we did that on 4th march, 2020

But since then today 13th march, 2020 i havent received the refund and they are just saying airlines have not given them confirmation

Its our good amount of 80, 000/- we had paid and now they are not refunding to us saying airlines has not replied them.

If airlines had not replied them i ask them whats communication reference i will follow up with airlines then also they are not saying.

And more on, today i got mail saying once airlines confirms then 5-10 days u will receive refund. Seriously?!!

I have already raised request 10 days back and still didnt received reply.

Where as my friend had booking on same flight same itenary in goibibo he has received refund and one of my other friend had booking through easemytrip but in his pnr only single ticket was there he received confirmation mail of refund processed.

I dont understand till when i will receive my refund. As i cannot book my other flight for bom-mel on same days.

I hope consumer forum people shall help me in getting my refund asap

I had a flight booked from nagpur to atlanta which i wanted to prepone. The airlines confirmed that i only have to pay the fare difference, and the rescheduling fee will be wavered. I kept on asking easemytrip customer care to call me as i wanted to reschedule it at the earliest. They called me but 48 hours later. By then the price of the flight had doubled.

I booked a ticket on 15/03/2020 for blr-ccu scheduled on 20/03/2020 but no e-ticket was generated. I paid an amount of rs 6368. Please initiate the refund process as soon as possible. I tried contacting customer care and also via email but no proper response.
Email - [protected]@gmail.com
Flight - 6e-344
Name - atrayee roy
Transaction type - upi

I booked 1 ticket from new delhi to srinagar on 12th mar 2020
Booking id is emt71852830
Even though the money (1864 rs) has been deducted from my bank account yet the booking status not confirmed. I checked the pnr status but showing that invalid pnr (L6ki5k) and and invalid flight no. (I5-709)
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. Please check and send the ticket on my email id.

[protected]@gmail.com

It has been more than 2 months since the time i have been requesting for the full refund of my ticket amount against pnr no. Vbgvkj.

The reply from airvistara: we wish to inform you we have authorized the refund for the remaining amount with the acm number#[protected] for the amount of 8, 484inr (1414inr per person) received on 22 feb 2020. Still esemytrip is not bother to respond.

Dear team,

I have booked two tickets from auh to cok for two persons, due to present corona situation cancelled the same. Then i got a confirmation email and refund email stating that refund amount is credited to your account. But still the same amount is not yet reflected in my bank account.

Please find ticket id details below,

Ticket id: 3927193

Booking cancel request number : 846406

Looking for emergency help, before proceeding with next booking.

We have book a ticket from the easemytrip with a
1. Email id: [protected]@gmail.com, 2. Mobile no. [protected]

Easemytrip transaction id: 71961195

Bank account transaction id:[protected] towards upi i'd easemytrip. [protected]@axisbank.

On 14.03.2020

I have call a easemytrip customer service many a times, and has email as well. But no response nor call back.