EaseMyTrip.com Complaints & Reviews

Hi i have done bookings on the portal for april 24th due to lockdown my flight was cancelled. Pnr number u72lhp and jytexd. I had requested for full refund after awhile the backend team had made a mistake of requesting for cancellation. I was almost charge the complete fare cost for the mistake done by easemytrip. So i wanted my pnr number back or easemytrip to pay me the cancellation fee charged for me as it was their fault for requesting for cancellation without my permission. As supreme court had ordered for airlines to full refund for flights cancelled during lockdown so i had requested for full refund instead their team requested for cancellation and i have been charged for cancellation.

Dear sir

Air india is always a preference for an indian who wishes to travel in india or overseas since it has a culture and tradition of delighted customer experience.

In the month of feb'20 me and my family had decided for a vacation at goa in the month of may'20 as per our leaves sanctioned being a salaried employees.

As you are aware that the world was badly impacted with covid-19 pandemic and it brought a threat of life for human beings. Post nationwide lockdown life has changed in a drastic manner and human beings have been forced to choose its priorities for survival.

Current situation has also impacted our travel decision and we had to decide to drop the vacation plan at goa. But when we approached air india for a complete refund we were asked to defer the travel plan surprisingly.

Sir i wish to bring a few facts into your kind notice as stated below which clearly reflects why we cannot defer the travel plan.
1. We have 4 members in our group suffering from a heavy diabetes problem and always carry their medical kit as prescribed by the doctor. Currently its very difficult to travel to these people as they have high propensity to be infected from covid due to poor immune system.
2. We are salaried employees and facing salary cuts due to industry slowdown. We found it very difficult to meet our family needs and such financial help (Ticket refund) will really help us to make most of our expenses.
3. We have 6 children below 10 years of age and travel with these age groups is equally risky as with senior citizens.

I urge you to consider the above facts kindly arrange to approve a complete refund of fare paid by us. Please find the attached tickets details for your reference.

Me and my family will be highly thankful to you for this act of kindness.

Pnr:-
1. Hvck0
2. Yy4hl
3. Ymwh7
4. Hdk1h

Regards
Harshit mathur
[protected]

I booked one ticket through easemytrip and pnr was dq5w8b. The booking amount was 10700. I cancelled that ticket and airline refunded the whole amount but easemytrip returned only 9016.

It has been nearly more than a month and still i didn't get my whole amount.

My booking id emt70331826 due to covid i cancelled my flight on 13 august and full amt is to refund it but no one respond come from accounts team when ever i called they tell it is in process and take 7 days but no one has taken it seriously i called again and again they told me that my payment gateway phone pay not accepting the payment and it has been transferred through neft on 1 sep i agree with them and waiting for their mail for sending my documents but no one mail me again i talked same response please wait on 6 first time they called me and said due to sunday tomorrow u get mail and please provide neft details again i wait but no mail comes again i call on 10 sep i told them giving last chance i will file complaint on them no one is doing properly work refund amt not yet received they told me wait for one day definitely i get neft regarding mail on 11 but i get an mail that refund amount transferred to my wallet without my permission they do unsatisfied service and not going to use any more i need my amount back to my account with extra amt as compensation

Have booked 3 round trip international flight tickets from delhi to brussels dated 15th may 2020 (Aeroflot flight number su-235, su 2168) and return on 27th may 2020 via aeroflot flight number su-2169, su-232.

Flight has been cancelled by the airline amidst covid and it has been almost 5 months but there has been no information provided by the company regarding refund of my booking amount.

Booking id : emt70078385

I booked a flight ticket from EaseMytrip.com, it costs me 4259.
before 30days of travel date, EaseMytrip informed me that, flight got cancelled, and after that they are not paying my ticket money.

Please find the ticket booking id
EMT73063200

I have cancelled my ticket having booking no EMT69043403, EMT69047798, EMT69048959, EMT69049530, EMT69048864 on 10th August 2020.
I have already talked with customer care 3 to 4 times. Everytime they are saying that my refund would be done through manually, and within 72 hours i will get a email regarding my bank details etc ets. But 9 days gone. I have neither received an email nor refund. It is very unfortunate to get this kind of support from India's no 1 website. I want my refund immediately. Please cooperate

I have booked an Indigo flight ticket on 3rd March 2020 from Visakhapatnam to Kolkata. Flight PNR NO. BWDMTH. But the flight has been cancelled due to Covid 19. The money has been refunded by Indigo to you. I did not get the refunded money still. I need my money back.

9aug booked vistra airlines ticket show the booking confirmed next day sms for mobile your flight schedule time change, i told vistra custamor care cancel my ticket. He is say okay
Your money fully refunded, she is told me contact for travel agency, i am booked easemytrip.com. Then emt custamor commitment after 20days your money is credit by account. But he lie. After 30days can't giving money
How can you assist you custamor commitment...

Dear
Sir
I'm Shivanand Gharabude I have canceled my ticket PNR JIHF7Z on 04/08/2020 but Refund amt still not credited so please credit my amt as possible as early...,

I did a normal cancellation of flight kolkata to Bangalore.
As per cancellation policy I suppose to get around 750rs a refund, I have confirmed the same with easemytrip cc.

Its been more than a month I am not getting my refund after following up with Easemytrip customer care countless time.

I cancel my flight way before the actual date of flying.
PNR is JD95L

You may reach out to me on [protected] for any queries/clarification

I have done my booking frm dhule to pune on 16 aug 20... My money is deducted bt booking nt yet confirmed.. Plz refund my money or confirm my booking..

Hi,

I made a booking on 3rd june from hyderabad to delhi, the money was deducted and the booking was not completed. I raised a dispute with my kotak bank and they informed that the issue is on your end and it shows as settled from your side.

Please look into this issue. I am affected by this issue and need resolution as quickly as possible.

The payment was made through kotak pg and the amount deducted was 4185.00 indian rupees.

Easemytrip email id: [protected]@gmail.com
Transaction date : 3rd june 2020
Amount : 4185
Travel plan : hyd to delhi

Regards
Shivam agarwal

Money deducted although booking not done. Please return my money as early as possible.

Hi team,

Please find the case id:[protected], which i logged a complaint on 11 july 2020 in ease my trip for charging 10 thousand more for travelling and there colleague informed me that they will refund, but till yet they have not refunded my money.

I just booked 1 ticket (Roundtrip) from ahmedabad to delhi on 4 aug 2020
Booking id is emt73680080
Even though the money rs.6253.00 has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. Need to confirm my tickets.

I had booked ticket with the airlines for 3 passengers initially (Pnr : vq5kfe, booking ref no : emt[protected] initially for which the flight was cancelled due to covid issue and i was give a credit shell.

Then i booked again using the credit shell for the below mentioned booking emt[protected]Pnr nff8mi)

Airlines have said they have refunded for the earlier pnr : vq5kfe full refund but i have received recently only after much follow up.
I have not received the refund for the 4th passenger in nff8mi.
I am following up currently for the refund of the 4th passenger.

Even to get refund for the first pnr i had to follow up with ease my trip for more than a month. Airlines said they have refunded to ease my trip on 6th jun'20 but i received my refund only last week.

Firstly why is ease my trip holding the refund money received for such a long period when the airlines has already refunded.

Secondly i have not received refund yet for the 4th passenger in the second pnr for which i am following up now

Dear Sir/Ma'm,

Air India Flight from Delhi to Hyd for 07 Jun 20 was rescheduled vide Ref EMT 72940116 by paying DIFF. Amount of Rs 4298/- for which ticket rec'd with PNR JWNVO but having NO TICKET NO. (with pending status). Later while CHECK-IN, PNR was shown as "INVALID".

This rescheduling was done against Pandemic cancelled flight, earlier booked PNR YNN7T by AI Flight from Delhi to Pune for 05 Apr 20 vide Ref EMT 70489083 by paying Rs 5323/- (Amount now in Credit Shell with Air India).

Contacted customer care many times (ACCESS NOT AN EASY TASK) and wrote e-mail (TKT ID[protected] for providing refunds but each time, only false assurances were provided by Team EMT to RESOLVE WITHIN 24 TO 72 hrs and also, that they have forwarded the issue to concerned Accounts Dep't and Tech team (both seam to be idle for last 02 months).

EMT customer care is providing worst service having with no Redressal/ Escalation mechanism, and saddest part is, they even go beyond saying "Raise complain anywhere".

Still AWAITING REFUNDS for last 02 months that should have been refunded in "AUTO MODE".

I have booked my flight on dated 5 aug - 5aug booking id emt73403934 from allahabad to raipur, but now it is showing that the flight has been cancelled by the airline. So i want my money to be refunded as early as possible. Airline: indigo, booking site: easemy trip,...

I tried to book train tickets, those are not booked but my amount was deducted. L have called to the ease my trip people couple of times they keep saying we will send mail nd we will rectify ur problem but they didn't solve my problem yet. They didn't sent any mail. Worest booking interface.in that page first it takes irctc id nd then take our payment thats it, our money will deduct nd the page will not respond more.