EaseMyTrip.com Complaints & Reviews

Have booked 3 round trip international flight tickets from delhi to brussels dated 15th may 2020 (Aeroflot flight number su-235, su 2168) and return on 27th may 2020 via aeroflot flight number su-2169, su-232.

Flight has been cancelled by the airline amidst covid and it has been almost 5 months but there has been no information provided by the company regarding refund of my booking amount.

Booking id : emt70078385

I booked a flight ticket from EaseMytrip.com, it costs me 4259.
before 30days of travel date, EaseMytrip informed me that, flight got cancelled, and after that they are not paying my ticket money.

Please find the ticket booking id
EMT73063200

I have cancelled my ticket having booking no EMT69043403, EMT69047798, EMT69048959, EMT69049530, EMT69048864 on 10th August 2020.
I have already talked with customer care 3 to 4 times. Everytime they are saying that my refund would be done through manually, and within 72 hours i will get a email regarding my bank details etc ets. But 9 days gone. I have neither received an email nor refund. It is very unfortunate to get this kind of support from India's no 1 website. I want my refund immediately. Please cooperate

I have booked an Indigo flight ticket on 3rd March 2020 from Visakhapatnam to Kolkata. Flight PNR NO. BWDMTH. But the flight has been cancelled due to Covid 19. The money has been refunded by Indigo to you. I did not get the refunded money still. I need my money back.

9aug booked vistra airlines ticket show the booking confirmed next day sms for mobile your flight schedule time change, i told vistra custamor care cancel my ticket. He is say okay
Your money fully refunded, she is told me contact for travel agency, i am booked easemytrip.com. Then emt custamor commitment after 20days your money is credit by account. But he lie. After 30days can't giving money
How can you assist you custamor commitment...

Dear
Sir
I'm Shivanand Gharabude I have canceled my ticket PNR JIHF7Z on 04/08/2020 but Refund amt still not credited so please credit my amt as possible as early...,

I did a normal cancellation of flight kolkata to Bangalore.
As per cancellation policy I suppose to get around 750rs a refund, I have confirmed the same with easemytrip cc.

Its been more than a month I am not getting my refund after following up with Easemytrip customer care countless time.

I cancel my flight way before the actual date of flying.
PNR is JD95L

You may reach out to me on [protected] for any queries/clarification

I have done my booking frm dhule to pune on 16 aug 20... My money is deducted bt booking nt yet confirmed.. Plz refund my money or confirm my booking..

Hi,

I made a booking on 3rd june from hyderabad to delhi, the money was deducted and the booking was not completed. I raised a dispute with my kotak bank and they informed that the issue is on your end and it shows as settled from your side.

Please look into this issue. I am affected by this issue and need resolution as quickly as possible.

The payment was made through kotak pg and the amount deducted was 4185.00 indian rupees.

Easemytrip email id: [protected]@gmail.com
Transaction date : 3rd june 2020
Amount : 4185
Travel plan : hyd to delhi

Regards
Shivam agarwal

Money deducted although booking not done. Please return my money as early as possible.

Hi team,

Please find the case id:[protected], which i logged a complaint on 11 july 2020 in ease my trip for charging 10 thousand more for travelling and there colleague informed me that they will refund, but till yet they have not refunded my money.

I just booked 1 ticket (Roundtrip) from ahmedabad to delhi on 4 aug 2020
Booking id is emt73680080
Even though the money rs.6253.00 has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. Need to confirm my tickets....

I had booked ticket with the airlines for 3 passengers initially (Pnr : vq5kfe, booking ref no : emt[protected] initially for which the flight was cancelled due to covid issue and i was give a credit shell.

Then i booked again using the credit shell for the below mentioned booking emt[protected]Pnr nff8mi)

Airlines have said they have refunded for the earlier pnr : vq5kfe full refund but i have received recently only after much follow up.
I have not received the refund for the 4th passenger in nff8mi.
I am following up currently for the refund of the 4th passenger.

Even to get refund for the first pnr i had to follow up with ease my trip for more than a month. Airlines said they have refunded to ease my trip on 6th jun'20 but i received my refund only last week.

Firstly why is ease my trip holding the refund money received for such a long period when the airlines has already refunded.

Secondly i have not received refund yet for the 4th passenger in the second pnr for which i am following up now

Dear Sir/Ma'm,

Air India Flight from Delhi to Hyd for 07 Jun 20 was rescheduled vide Ref EMT 72940116 by paying DIFF. Amount of Rs 4298/- for which ticket rec'd with PNR JWNVO but having NO TICKET NO. (with pending status). Later while CHECK-IN, PNR was shown as "INVALID".

This rescheduling was done against Pandemic cancelled flight, earlier booked PNR YNN7T by AI Flight from Delhi to Pune for 05 Apr 20 vide Ref EMT 70489083 by paying Rs 5323/- (Amount now in Credit Shell with Air India).

Contacted customer care many times (ACCESS NOT AN EASY TASK) and wrote e-mail (TKT ID[protected] for providing refunds but each time, only false assurances were provided by Team EMT to RESOLVE WITHIN 24 TO 72 hrs and also, that they have forwarded the issue to concerned Accounts Dep't and Tech team (both seam to be idle for last 02 months).

EMT customer care is providing worst service having with no Redressal/ Escalation mechanism, and saddest part is, they even go beyond saying "Raise complain anywhere".

Still AWAITING REFUNDS for last 02 months that should have been refunded in "AUTO MODE".

I have booked my flight on dated 5 aug - 5aug booking id emt73403934 from allahabad to raipur, but now it is showing that the flight has been cancelled by the airline. So i want my money to be refunded as early as possible. Airline: indigo, booking site: easemy trip,...

I tried to book train tickets, those are not booked but my amount was deducted. L have called to the ease my trip people couple of times they keep saying we will send mail nd we will rectify ur problem but they didn't solve my problem yet. They didn't sent any mail. Worest booking interface.in that page first it takes irctc id nd then take our payment thats it, our money will deduct nd the page will not respond more.

We booked our ticket, via EaseMyTrip, during pandemic, flight was cancelled by Singapore airlines and declared for full refund, but yet the money is not refunded.
Every time we send a mail to their customer care department a new person reverts by saying w e will get back to you but no one reverts after that.

I have booked a ticket and my account also deducted but the booking is not confirmed some error occurred on the page

I have booked ticket from easemytrip indigo flight pnr HHKTWP.

As the flight reschedule by indigo and show plan B for cancellations without any charges .so i have cancelled the flight ticket pnr HHKTWP and they show the refund amount 6264 .
I have approached easemytrip refund and they send the email stating rs 2286 only.
They refund only 2286 .i have called to there customer care they only replied i have informed the concren team.
My only question is indigo sent me email with refund amount 6264 why i only got 2286 .why easemytrip take extra 4000. This is fraud.

Request you to look into the issue and refund the amount given by indigo i.e 6264

Thanks and regard
Anand

Payment done then booking details not showing in app or email also