[Resolved] Ecom Express — parcel not received but status updated '' wrong address'' | |||||
Hi, yr courier services are so pathetic, there is no local office number, there is no local office address, one address is found on internet but that has shifted to new place, after calling to yr delhi contact no, they were unable to provide me any details about my parcel, yr delivery man has updated that my address is incomplete, why the hell you all take mobile number to book parcel. There is my mobile number clearly visoble, why yr delivery man didn't call me up. The poorest delivery company which has no local office, no local number, every office has one central call number. My awb us[protected] in the name of suntosh jagdish srivastav address ed1/888, sector - d1, l. D. A. Colony, kanpur road, near shagun sweet shop opposite pooja creation, lucknow. Kindly deliver my parcel today itself.. Dear customer, your shipment[protected] is undelivered after 1st attempt on[protected]. Please contact call centre @ [protected] - ecom express. I hv not received any call from yr delivery boy and my address is 100% complete. Might be, he hasn't tried to deliver and reported that my address is incomplete. Many of my packets come to this address only. Kindly send my packet tomorrow before second half and make arrangements to call me before coming to deliver. And one thing more, kindly check yr delivery man work schedule as he is not able to work with yr company. Was this information helpful? | |||||
Jun 5, 2018 Complaint marked as Resolved No steps has been taken by the company. I hv mailed two time on [email protected] and [email protected] but didnt received any response. I hv called on 01130212000 but any executive is unable to tell the lucknow office address and their contact number. They are just telling a lie that their server is not responding pls call later. Ecom Express customer support has been notified about the posted complaint. Jun 05, 2018 Updated by Suntosh Jagdish Srivastav I hv booked two jeans from www.turmswear.com on 31may 2018. After calling below mentioned number, there is no response received, after calling on [protected] number, the executive told me to call him again after 2-3hours as the system server is not responding. This is a biggest lie which any company reply. Please look into the matter and resolve. After calling on [protected] of turmswear office, they are saying that this is a thired party client, we can not forxe them to deliver today. Verified Support Jun 07, 2018 Ecom Express Customer Care's response Dear Suntosh Jagdish Srivastav, Greetings From Ecom Express We regret for the inconvenience caused to you. Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance. Regards, Ecom Express Team | |||||
 3 Comments | |||||
Comments
From the ten days the package is with the ecom express but still the package has not been delivered to me tracking no[protected]
Reply
From the ten days the package is with the ecom express but still the package has not been delivered to me tracking no[protected]
Ecom Express Customer Care's response, Jun 7, 2018
Verified Support
Dear Lawson Borges,
Greetings From Ecom Express
Thank you for writing to us. As you want to know about the status of the shipment no. 669058553, we are unable to fetch the tracking details. We request you to kindly recheck the 9 digit tracking number or you can contact your shopping portal for assistance.
Regards,
Ecom Express Team
Greetings From Ecom Express
Thank you for writing to us. As you want to know about the status of the shipment no. 669058553, we are unable to fetch the tracking details. We request you to kindly recheck the 9 digit tracking number or you can contact your shopping portal for assistance.
Regards,
Ecom Express Team
Last 3 days, I am receiving msg that your packet is out for delivery but still I have not received my packet.
Delivery boy told me to pick the packet when he was in the range of 1 KM away at that time I told him to deliver packet at my home address but he was not deliver it.
Today, my packet is going to return back.
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Delivery boy told me to pick the packet when he was in the range of 1 KM away at that time I told him to deliver packet at my home address but he was not deliver it.
Today, my packet is going to return back.
Ecom Express Customer Care's response, Jun 12, 2018
Verified Support
Dear Shravan,
Greetings From Ecom Express.
With reference to your query regarding the shipment has been delivered on 7 June 2018, Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8046800204.
Regards,
Ecom Express Team
Greetings From Ecom Express.
With reference to your query regarding the shipment has been delivered on 7 June 2018, Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8046800204.
Regards,
Ecom Express Team
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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