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Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6460
Resolved
1266
Unresolved
5194
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
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Ecom Express reviews & complaints page 256

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E
Eram Khursheed
from Patna, Bihar
Apr 29, 2019
Resolved
Report
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Resolved

Address: Siwan, Bihar

I ordered a dress from online shopping app till now i didn’t get my shipped order. The track always shows that it’s out for delivery but none of your delivery man calls or delivery the order. After that it should custom was not available. I want my order to be delivered before 2nd may 2019. And now it’s showing that it is ofd locked applied. I had called in customer care twice but no action has been taken i want my order to be deliver as soon as possible before 2nd may.
May 31, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2019
Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

Regards,
ECOM Express Team
View replies
Bad behavior of Superviser medam of Ecom Express Bihpuria Branch
Reply
Ecom Express Customer Care's response, May 3, 2019
Verified Support
Dear Sir/Mam,

Greetings from ECOM Express

We sincerely regret the inconvenience you faced with our services. We never intended to give you such an experience. Please note this matter shall be investigated and strict disciplinary action would be taken against the errant officials to avoid this in future.

Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint

Regards,
Team ECOM Express
I want to return my purse.
Reply
Ecom Express Customer Care's response, May 3, 2019
Verified Support
Dear Sir/Mam,

Greetings from ECOM Express

Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express
Very Poor service..

Without contacting me delivery people are changing status "customer refused "

Worst Service they have.
Reply
Ecom Express Customer Care's response, May 3, 2019
Verified Support
Dear Sir/Mam,

Greetings from ECOM Express

Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express
My PUNAYAA CoD shipment [protected] is received today paid with an amount Rs-990/-
Reply
Lipi Saikia's reply, Apr 25, 2019
I want to return my product order no SL15578987319, order no 8510071999. The product quality is very poor. So i want my money return.
Lipi Saikia's reply, Apr 25, 2019
I want to return my product order no SL15578987319, order no 8510071999. The product quality is very poor. So i want my money return.
My contact no 9864635453
Ecom Express Customer Care's response, May 3, 2019
Verified Support
Dear Sir/Mam,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team
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    S
    Swati Aaron Tripathi
    from Gurgaon, Haryana
    Apr 29, 2019
    Resolved
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    Resolved

    Address: K-81/A, Kalkaji, Basement, Kalkaji,k-81/A, New Delhi, Delhi, 110019

    I have ordered two shirts from spoyl app but when i checked my parcel then i found that econ express delivered only one t shirt and i paid full payment according to two t shirts where is my another t shirt
    My second t shirt description is
    30a-pink-3xl (Women polo collar stripped t shirt)
    I want my t shirt otherwise just refund my money according to one t shirt because this is very inconvenient.in their invoice they are showing two product in box but they delivered only one product how could they do this so unprofessional they are just resolve my query as soon as possible.
    Jun 4, 2019
    Complaint marked as Resolved 
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Apr 30, 2019
    Ecom Express Customer Care's response     Dear Sir/Mam,

    Greetings from ECOM Express

    Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.

    Regards,
    Team ECOM Express
    May 01, 2019
    Updated by Swati Aaron Tripathi     AWB No. Is [protected]
    Verified Support
    May 02, 2019
    Ecom Express Customer Care's response     Dear Mam,

    Greetings from ECOM

    Request you to kindly share your tracking number to our [protected]@ecomexpress.in ID as we are unable to view due to protected.

    Regards,
    ECOM Express team
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      T
      Thâkør Âmïtsïñh Çhãühäñ
      from Mumbai, Maharashtra
      Apr 29, 2019
      Resolved
      Report
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      Resolved

      Address: 86-nandanvan-1,near sita nagar,surat, Surat, Gujarat, 395010

      You are a fake 100%
      I go to police officer for complain you contact me
      I returned your product
      I am very angry with you
      Abe saale chutiya mere haath me aaja bot maruga tuje puri compony tere gand me ghusa duga saale maderchod ki aulad
      Abe mene kon si buy ki thi product and konsi deliver hui he
      Jo deliver hua hena voh yha 100-100 rs me milta he and mene tumko 1000 diye bhosdike
      +1 photos
      Jun 6, 2019
      Complaint marked as Resolved 
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Apr 30, 2019
      Ecom Express Customer Care's response       Dear Sir/Mam,

      Greetings from ECOM Express

      We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

      Regards,
      ECOM Express Team
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        C
        Chandana 08
        from Kollam, Kerala
        Apr 28, 2019
        Resolved
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        Resolved

        Address: No 10/37 3rd cross street c.i.t nagar nandanam, Chennai, Tamil Nadu

        Not good quality and very bad and wt i see in the photos it was not like that not worth of this cost plzz return my fund and pick the order as soon as u come and very bad and wt i see in the photos it was not like that not worth of this cost plzz return my fund and pick the order as soon and not picking call also very bad plzz refund my money and pick the order
        May 30, 2019
        Complaint marked as Resolved 
        Ecom Express customer support has been notified about the posted complaint.
        Apr 28, 2019
        Updated by Chandana 08         Not good quality and very bad
        Verified Support
        Apr 29, 2019
        Ecom Express Customer Care's response         Dear Mam,

        Greetings from ECOM Express

        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

        Regards,
        ECOM Express Team
        View replies
        I didn't receive my package .. . But it's showing delivered from yesterday... It was a prepaid package..i received a call yesterday by owner of company he said boy will deliver package on 28th April today. But till now I didn't receive my packet. I called up courier boy but no response . Plz help me.

        cod - Comment #3418780 - Image #0
        Reply
        [email protected]'s reply, Apr 29, 2019
        Kon si webside per se magvaya tha?
        Ecom Express Customer Care's response, Apr 30, 2019
        Verified Support
        Dear Mam,

        Greetings From ECOM Express.

        Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

        Meanwhile, you can provide your alternate contact number to assist you.

        Regards,
        Team ECOM Express
        You dileverd Rong product to me can you please change the product fastly because I am not free anytime for receive anything so please doing fastly to change my product

        cod - Comment #3418880 - Image #0
        Reply
        Marsh Mallow's reply, Apr 27, 2019
        You dileverd Rong product to me
        Ecom Express Customer Care's response, May 1, 2019
        Verified Support
        Dear Sir/Mam,

        Greetings from ECOM Express

        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

        Regards,
        ECOM Express Team
        No any updates my corriur plz process next stege.no any proses last 6 days.i request to you plz solve my problems as soon as possible.i hope you are co- operate. Solve my problem.

        cod - Comment #3419168 - Image #0
        cod - Comment #3419168 - Image #1
        Reply
        I got a message saying your product is out for delivery. I waited and got a miss call from the delivery guy ringed not even for a second this same thing happened yesterday as well. Tried calling back to the number but got no response. Please help. Product pin 9922*****. Executive number [protected]
        Reply
        Ecom Express Customer Care's response, Apr 30, 2019
        Verified Support
        Dear Sir/Mam,

        Greetings from ECOM Express

        Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.

        Regards,
        ECOM Express Team
        Sir,
        I received the dead mobile which is not in working condition from ecom express
        please take action against the company do the needful .

        With regards,

        Yesubabu
        [protected]
        Reply
        Ecom Express Customer Care's response, Apr 30, 2019
        Verified Support
        Dear Sir/Mam,

        Greetings from ECOM Express

        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

        Regards,
        ECOM Express Team
        Cloth are not selected by me I selected other cloth but supply other by you
        Reply
        Ecom Express Customer Care's response, Apr 30, 2019
        Verified Support
        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly contact your shopping portal in this regards.

        Regards,
        Team Ecom Express
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          P
          Puja Shirsath
          from Bhusawal, Maharashtra
          Apr 28, 2019
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          Address: Delhi gurgaon, Nashik, Maharashtra, 422101

          After calling customer care on number [protected] he said u will get your money back but for that you need to download app anydesk remote access and give ur banking details to send money within a minute he withdrawn my amount.
          I have already taken legal action against customer care service center. I want my amount 45000/- back. Ecom express is a fake site where several people are fooled.
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          My spoyl app account order round nick t-shirts order 17 days back, but thats iteam out for delivery but iam not received any Correar and any other call only revive delivery alert massages only place my order I'd number[protected] this is tracking I'd

          my bank account was hacked and all money was withdrawn - Comment #3419177 - Image #0
          my bank account was hacked and all money was withdrawn - Comment #3419177 - Image #1
          Reply
          Veera Perabathula's reply, Apr 26, 2019
          Send my Correar
          Ecom Express Customer Care's response, Apr 30, 2019
          Verified Support
          Dear Sir,

          Greetings from ECOM Express

          Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 8508873156 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

          Regards,
          Team ECOM Express
          The delivery boy is not coming within 9 am to 10 am and not even between 6pm to 7 pm. I am a working professional, how can I stay at 12 o clock to receive the order. How pathetic the system. He is just denying in the above time. And massage coming that I am not available.
          Reply
          Ecom Express Customer Care's response, Apr 30, 2019
          Verified Support
          Dear Sir/Mam,

          Greetings from ECOM Express

          Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

          Regards,
          Team ECOM Express
          Hi IAM Athira I want to cancel my order SL[protected] from suit label they haven't delivered yet so I want to cancel the order.This is fraud company please so not become partner with them.tracking I'd
          [protected].
          Reply
          Ecom Express Customer Care's response, Apr 30, 2019
          Verified Support
          Dear Mam,

          Greetings from ECOM Express

          Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

          Regards,
          ECOM Express Team
          I didnt get my shipment yet please arrange delivery as soos as possible producut awb is[protected]
          Reply
          Ecom Express Customer Care's response, Apr 30, 2019
          Verified Support
          Dear Sir,

          Greetings from ECOM Express

          Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 407749224 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

          Regards,
          Team ECOM Express
          Helpful
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          3 found this helpful
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            P
            Puja Shirsath
            from Bhusawal, Maharashtra
            Apr 27, 2019
            Resolved
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            Resolved

            Address: Nasik road, 422101

            I order a kurti online on date 20 april 2019.
            I received other kurti which i didn't not order. After paying money on delivery he said mam don't open the parcel. Opened it afterwards. I m sending the photo of the kurti below. Please return my cash or else i may take legal action against you for fooling people online.
            My order details are order no. Ft[protected]
            Order date[protected]:25:52
            Product type cod
            Quantity 1
            Value 750/-
            Item description kurti-10512*m (1)
            +1 photos
            May 30, 2019
            Complaint marked as Resolved 
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Apr 29, 2019
            Ecom Express Customer Care's response             Dear Mam,

            Greetings from ECOM Express

            We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

            Regards,
            ECOM Express Team
            View replies
            Dear sir/mam please pickup this item defrent Sony power bank and bluetooth please return your item and bluetooth please refund my money..thank u
            Reply
            Ecom Express Customer Care's response, Apr 30, 2019
            Verified Support
            Dear Raghvendratiwari,

            Greetings from ECOM Express

            We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

            Regards,
            ECOM Express Team
            I want to return saree because the quality of the saree is not good
            Reply
            Ecom Express Customer Care's response, Apr 30, 2019
            Verified Support
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly contact your shopping portal to arrange the reverse pick up.

            Regards,
            Team Ecom Express
            I b h vijayalakshmi has ordered pink kurti for 690 rs
            But the kurti is so worst u re cheating the people the return policy is also not there in the website. I want my cash back.
            Order no FT[protected]
            Reply
            Ecom Express Customer Care's response, Jun 26, 2019
            Verified Support
            Dear Mam,

            Greetings from ECOM Express

            Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

            Regards,
            ECOM Express Team
            Helpful
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            1 found this helpful
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              S
              Sreeom
              from Mumbai, Maharashtra
              Apr 27, 2019
              Resolved
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              Resolved

              Address: Angul, Odisha, 759147

              This is to inform you that my shipment with awb[protected] has not yet been picked up. It has been since from 19th of march 2019 and it is till now the item has not been picked up. Whenever i phone your customer service they say me to wait 24-48 hours and after that nothing happens! I have been waiting and these don't even solve my issues. Please ecom do it as soon as possible. And please give a call before pickup as last time there was no call.

              Regards,
              Jugal kishor sahoo
              May 28, 2019
              Complaint marked as Resolved 
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Apr 27, 2019
              Ecom Express Customer Care's response               Dear Sir,

              Greetings from ECOM Express

              Please accept our apology. With reference to your query regarding the Reverse Pick up tracking number[protected], we are coordinating with the concerned team to get this Reverse pick up arranged at the earliest.

              Regards,
              ECOM Express Team
              View replies
              I want return product the product I ordered not similar to what I get.the prize was 1000 the quality of dress is very poor.i need my cash back . when I get my product am totally upset.i called customer Care nobody attending.pleae accept my complaint.
              Reply
              Ecom Express Customer Care's response, Apr 30, 2019
              Verified Support
              Dear Riya Ouseph,

              Greetings from ECOM Express

              We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

              Regards,
              ECOM Express Team
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                M
                Mahesh Moger
                from Bengaluru, Karnataka
                Apr 28, 2019
                Resolved
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                Resolved

                Address: Briged teck park, Tower B Whitefield, Bangalore, Karnataka, 560066

                I want to return the product which I have oder from you now it's too large from my size so that I want return the product. Thing is nobody picking the call . I have dailed the no which you have mentioned in the package. Please ask any one to contact me and my order no 9013519 and AWB no [protected]. please ask any one to contact me My cell no [protected].
                May 31, 2019
                Complaint marked as Resolved 
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Apr 29, 2019
                Ecom Express Customer Care's response                 Dear Sir,

                Greetings from ECOM Express

                We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                Regards,
                ECOM Express Team
                View replies
                Plz sir last 8 days no any updates next stage my parsal .plz help me can you fast prosesoer as soon as possible? My AWB no is [protected].

                I return the products its tool large size - Comment #3418804 - Image #0
                I return the products its tool large size - Comment #3418804 - Image #1
                I return the products its tool large size - Comment #3418804 - Image #2
                I return the products its tool large size - Comment #3418804 - Image #3
                Reply
                Ecom Express Customer Care's response, Apr 30, 2019
                Verified Support
                Dear Sir,

                Greetings from ECOM Express

                Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

                Regards,
                Team ECOM Express
                I got a message saying your product is out for delivery. I waited and got a miss call from the delivery guy ringed not even for a second this same thing happened yesterday as well. Tried calling back to the number but got no response. Please help. Product pin 9922*****. Executive number [protected]
                Reply
                Product not received yet, but sms come product delivered self
                Reply
                Ecom Express Customer Care's response, Apr 30, 2019
                Verified Support
                Dear Satyam Sangeet,

                Greetings From ECOM Express.

                Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.

                Regards,
                Team ECOM Express
                Tracking ID[protected] not getting delivered by the company despite the product reached to their hub.field boy is saying he does not have time and will deliver in 3-4days.
                Reply
                Ecom Express Customer Care's response, Apr 30, 2019
                Verified Support
                Dear Sir/Mam,

                Greetings From ECOM Express.

                With reference to your query regarding the AWB number 998268789, as per our records the said shipment has been delivered 22 Apr, 2019 at 20:02 hrs on the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                Regards,
                Team ECOM Express
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                  P
                  Pp2019
                  Apr 26, 2019
                  Resolved
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                  Resolved

                  Address: Darjeeling, West Bengal, 734101

                  My shipment ordered from amazon was returned to the seller today. Noone from ecom express in darjeeling contacted me. They have wrongfully updated the tracking details saying that they delivered to wrong address. Usually other courier services contact you if the address details are not sufficient. I spoke to ecom express customer service member (Juhi) and she asked me to wait for 48 hours. I requested her to provide me with the local contact number so that i can collect the shipment myself but she insisted that she cannot help me with the details. I required this item urgently therefore i am more than happy to collect it on my own even if it's in siliguri. The lack of customer support with ecom express has given me a very bad experience and i would never recommend anyone to use ecom express.
                  May 30, 2019
                  Complaint marked as Resolved 
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 27, 2019
                  Ecom Express Customer Care's response                   Dear Sir/Mam,

                  Greetings From ECOM Express.

                  Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you on your complaint to get this investigated to avoid such incidence in future.

                  Regards,
                  Team ECOM Express
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                    H
                    Haritha Sherin
                    from Mumbai, Maharashtra
                    Apr 25, 2019
                    Resolved
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                    Resolved

                    Very worst service provided by ecom express.. Always delivery issues in ecom express.. Even the customer care is not responding properly.. Not bothered to respond to the question raised.. As i'm talking they are cutting the line. I requested the delivery boy to deliver the product in the evening since i was at work. But he dint come. The next day also he gave a missed cl. Whn i tried to call him back i was not able to contact him.. And he has given a wrong update that consignee refused to get the product. Even the customer care service is very very worst to the core
                    May 29, 2019
                    Complaint marked as Resolved 
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 25, 2019
                    Ecom Express Customer Care's response                     Dear Sir,

                    Greetings from ECOM Express!

                    Please accept our apology for the inconvenience caused. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

                    Regards,
                    Team ECOM Express
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                      M
                      mathapati
                      from Pune, Maharashtra
                      Apr 24, 2019
                      Resolved
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                      Resolved

                      Address: 412205

                      The courrier boy didnt wait for me to pay him & get the product, i want again but not responding
                      Awb no[protected]   replace all
                      Jun 5, 2019
                      Complaint marked as Resolved 
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 25, 2019
                      Ecom Express Customer Care's response                       Dear Sir,

                      Greetings from ECOM Express!

                      We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

                      Regards,
                      Team ECOM Express
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                        N
                        naveensingh01
                        from New Delhi, Delhi
                        Apr 22, 2019
                        Resolved
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                        Resolved

                        Address: Ward No.-5, Chobyana-2, Anjani Nagar, 284126

                        Ecom express delivery boy service is not good and system is also not gud so plz change this.
                        I have 5 time complaint but they closed complaint with fake remarks.

                        Delivery boy was not delivering the products booked online in medlife the ecom express was kept the hated system of calling they will call us they say u got an product but they won't come even we say the details of our address what type of service is this we wait as long so plz retifie this issue as soon as possible...
                        Regards
                        Naveen singh
                        Awb no. [protected]
                        Mobile no. [protected]/[protected]
                        +1 photos
                        May 25, 2019
                        Complaint marked as Resolved 
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 24, 2019
                        Ecom Express Customer Care's response                         Dear Sir,

                        Greetings from ECOM Express!

                        With reference to your complaint regarding non receipt of AWB number [protected], the said shipment has now been delivered on 23rd April at 5:25 pm at the registered address. We regret the inconvenience caused to you due to the said incidence. Please feel free to write back in case you would require any further assistance on the same.

                        Regards,
                        Team ECOM Express
                        View replies
                        [protected] My order has been not delivered
                        Reply
                        Ecom Express Customer Care's response, Apr 25, 2019
                        Verified Support
                        Dear Sir,

                        Greetings from ECOM Express

                        Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 8507046133 has been returned back to your shopping portal as we were unable to delivery as per the expected date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

                        Regards,
                        Team ECOM Express
                        Not original product and (sony power bank)
                        plz- return my funds
                        Reply
                        Ecom Express Customer Care's response, Apr 25, 2019
                        Verified Support
                        Dear Sir,

                        Greetings from ECOM Express

                        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                        Regards,
                        ECOM Express Team
                        Wrong product delivered
                        Reply
                        Ecom Express Customer Care's response, Apr 25, 2019
                        Verified Support
                        Dear Mam,

                        Greetings from ECOM Express

                        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                        Regards,
                        ECOM Express Team
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                          A
                          Anseef Azeez
                          from Delhi, Delhi
                          Apr 20, 2019
                          Resolved
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                          Resolved

                          showing delivered but I didn't get the package

                          Address: Parelil house, South Vazhakulam P.O, Ernakulam, Kerala, 683105

                          I ordered a product from banggood. Today the delivery guy called at the number i've given and asked for an alternative mobile number and told that he will call when he reach the landmark i've given but he didn't called or delivered the product. When i check the status online it shows delivered in the website. The number i've given was my mom's number because i can't attend calls when i'm at work. A message i got is attached with this. The...
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                          WE NATURAL
                          from Mumbai, Maharashtra
                          Apr 19, 2019
                          Resolved
                          Report
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                          Resolved

                          Address: 2c/23, Housing board colony, Jhalawar, Rajasthan, 326513

                          Plz. I don't want my order. Plz. Cancle my shipment. My order id is [protected]. I 'll not in city of 5-7 days so i m unable to receive my product. Plz. Dont send it again. Other wise nobody will take. Delivery boy b pareshan hoga. Sbko pareshani hogi. So mera order cancel kr dijiye. Mere order ko cancel kr dijiye. Mujhe product nhi chahiye, b. Coz me 5-7 din out of city rahunga. To product receive karne k liye koi nhi hoga. Isliye ise cancel kr diniye
                          May 21, 2019
                          Complaint marked as Resolved 
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 20, 2019
                          Ecom Express Customer Care's response                           Dear Sir/Mam,

                          Greetings from Ecom Express

                          Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to cancel the order
                          .
                          Regards,
                          Team Ecom Express
                          View replies
                          Sir i order a product from spoil
                          they corrier my order from you i check the status online but it daily
                          said pickup failed
                          please said to "ECOM EXPREASS AGRA " TO PROSIDE MY ORDER
                          my order no. is [protected]

                          THANKS

                          don't want my product to be deliver. - Comment #3413761 - Image #0
                          don't want my product to be deliver. - Comment #3413761 - Image #1
                          Reply
                          Ecom Express Customer Care's response, Apr 25, 2019
                          Verified Support
                          Dear Sir,

                          Greetings from ECOM Express

                          Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

                          Regards,
                          Team ECOM Express
                          Sir, i didn't get my courier nd your hub says that it is out of range ... Wht can i do ... U Don't pick up the call ... U don't have a valid no. Am i a fool to you ... Plzz contact me bcse i don't know where is the hub to collect my courrier
                          Reply
                          Ecom Express Customer Care's response, Apr 25, 2019
                          Verified Support
                          Dear Sir,

                          Greetings from ECOM Express

                          Thank you for writing to us. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint

                          Regards,
                          Team ECOM Express
                          Sir, this is a customer of ecom express, sir I ordered a mobile on[protected] which is very important to me on[protected]. Flipkart gave delivery date on[protected]. But I ordered on Flipkart with the hope of ecom. You lost your support.i lost hope on you. Sorry
                          Reply
                          Ecom Express Customer Care's response, Apr 25, 2019
                          Verified Support
                          Dear Sir,

                          Greetings from ECOM Express

                          Thank you for writing to us. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint

                          Regards,
                          Team ECOM Express
                          I wanted another thing, you went wrong with things
                          Reply
                          Salam Ali's reply, Apr 11, 2019
                          Mere ko item galat De Diya Hai Isko return karna hai
                          Ecom Express Customer Care's response, Apr 25, 2019
                          Verified Support
                          Dear Sir,

                          Greetings from ECOM Express

                          Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                          Regards,
                          ECOM Express Team
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                            D
                            darahasajagan kanjula
                            from Chandur, Telangana
                            Apr 19, 2019
                            Resolved
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                            Resolved

                            Address: 16-2-134, Kondaveedu ENT hospitals, 522601

                            The items that i have ordered n received are different... I have kept 3 items which are in offer for 1490... But i received completely different items... I am highly disappointed... Kindly take this order back n replace it... I[censored] r unable to replace it... Kindly refund... I received highly disgusting products... My order number wlr[protected]... Kindly perform the required action as soon as possible
                            May 20, 2019
                            Complaint marked as Resolved 
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 19, 2019
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings from ECOM Express

                            We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                            You can contact on the below number for assistance.

                            Mr Ashish
                            [protected]

                            Regards,
                            ECOM Express Team
                            View replies
                            Dear sir my name is Ganesh.
                            I have been placed an order in Amazon and it was forwarded to Ecom .
                            And the ecom order no is :[protected].
                            And it's showing delivered in tracking
                            But still now product was not delivered.
                            Pls do the needful support.
                            Order I'd:[protected]
                            Regards.
                            Ganesh.

                            irrelevant product came - Comment #3413530 - Image #0
                            Reply
                            Ecom Express Customer Care's response, Apr 25, 2019
                            Verified Support
                            Dear Sir/Mam,

                            Greetings From ECOM Express.

                            We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at [email protected].

                            Regards,
                            Team ECOM Express
                            [protected] My order has been not delivered
                            Reply
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                              H
                              Hanumant Tarate
                              from Indore, Madhya Pradesh
                              Apr 19, 2019
                              Resolved
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                              Resolved

                              Address: Kanur budruk belgaum to vegla highway, Kolhapur, Maharashtra, 416507

                              Sales man behavior not good...
                              Not call mi to pickup.
                              Details -
                              Your ajio order, with id: fl[protected] & shipment id:[protected] is out for delivery. Track your shipment: https://ecomexpress.in/tracking/?awb_field=[protected].
                              Sales man behavior not good he also told mi not need of that customer i thik ur company is reputed and such salesman badly effect o[censored]r company.
                              May 25, 2019
                              Complaint marked as Resolved 
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 20, 2019
                              Ecom Express Customer Care's response                               Dear Hanumant Tarate,

                              We sincerely regret the inconvenience you faced with our services. We never intended to give you such an experience. Please note this matter shall be investigated and strict disciplinary action would be taken against the errant officials to avoid this in future.

                              Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.
                              View replies
                              My order change The Blue Fashion
                              ORDER [protected]
                              Thank you for your purchase!
                              Hi SUMIT PANWAR, we're getting your order ready to be shipped. We will notify you when it has been sent.this order shirt size small and colour berry bed. I requested my order change /refund my money

                              salesman behavior - Comment #3413486 - Image #0
                              Reply
                              [email protected]'s reply, Apr 22, 2019
                              My orders refund money / exchange
                              Ecom Express Customer Care's response, Apr 25, 2019
                              Verified Support
                              Dear Sir,

                              Greetings from ECOM Express

                              We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                              Regards,
                              ECOM Express Team
                              I was ordered few items for pickup. But the courier person was not picked my orders from 13th of this month

                              Why they was not contacted me?

                              Please check following orders

                              AWB#
                              [protected]
                              [protected]
                              [protected]
                              [protected]

                              [protected]
                              [protected]

                              Please help me...
                              Reply
                              Ecom Express Customer Care's response, Apr 25, 2019
                              Verified Support
                              Dear Sir/Mam,

                              Greetings from ECOM Express

                              We sincerely regret the inconvenience you faced with our services.the mentioned AWB numbers are delivered to customer.Please share the AWB which have pending for the pickup.

                              Regards,
                              Team Ecom Express
                              Delivery man not good.two product return delivery man mistic.
                              Reply
                              Ecom Express Customer Care's response, Apr 25, 2019
                              Verified Support
                              Dear Sir/Mam,

                              Greetings from ECOM Express

                              Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint/query.

                              Regards,
                              ECOM Express Team
                              My package delivery was to be expected on 26 Feb 2019 but today is 2 March 2019 they have not delivered my parcel in Kulgam ecom express please help me out.
                              Reply
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                                L
                                Lovelyfaiz
                                from Kottayam, Kerala
                                Apr 18, 2019
                                Resolved
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                                Resolved

                                Address: Sabjaan street kadiri, Anantapur, Andhra Pradesh, 515591

                                I have order a mobile.. Oppo f11 pro.. But i got fake phone and it's not oppo it's samsung and it is not working properly i lost my 16000... Plzz do some thing
                                I told the girl who order the mobile for me but now she is not lifting my phone and her phone number is [protected] she is telling that she is from mumbai... And she told that the phone will be returned if it is not liked by me... But now she is not cancelling my order..
                                Jun 1, 2019
                                Complaint marked as Resolved 
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 18, 2019
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings from ECOM Express

                                We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                Regards,
                                ECOM Express Team
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                                  A
                                  Aruna Mohan Bhat
                                  Apr 18, 2019
                                  Resolved
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                                  Resolved

                                  Address: Dakshina Kannada, Karnataka, 575001

                                  I had ordered one item for my customer and supplier had shipped the item to customer. But ecom express didn't deliver the item to my customer yet..in the status it said tried to deliver but my customer said none of them came to deliver the item.. It's been many days and there is no update on the item yet.. Pls lookinto this and update.. Trackign # [protected]
                                  May 20, 2019
                                  Complaint marked as Resolved 
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 18, 2019
                                  Ecom Express Customer Care's response                                   Dear Mam,

                                  Greetings from ECOM Express

                                  Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping directly for further assistance.

                                  Regards,
                                  Team ECOM Express
                                  View replies
                                  Dear Ecom Express,

                                  Please inform your courier boys to contact customers on the given numbers before they go for delivery or for reverse pickup.. Customers are not receiving any calls from your boys and boys are giving false statement saying customer not found.
                                  Reply
                                  Ecom Express Customer Care's response, Apr 23, 2019
                                  Verified Support
                                  Dear Mam,

                                  Greetings from ECOM Express

                                  Thank you for writing to us. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your query.

                                  Regards,
                                  Team ECOM Express
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                                    V
                                    veeraraghava raju
                                    from Kakinada, Andhra Pradesh
                                    Apr 18, 2019
                                    Resolved
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                                    Resolved

                                    Address: Vijazyanagaram, Vizianagaram, Andhra Pradesh, 535183
                                    Website: Flipkart booked item not delivered by ecom express

                                    Ecom express delivery boy service is not good and system is also not gud so plz change this
                                    Delivery boy was not delivering the products booked online in flipkart the ecom express was kept the hated system of calling they will call us they say u got an product but they won't come even we say the details of our address what type of service is this we wait as long so plz retifie this issue as soon as possible
                                    May 24, 2019
                                    Complaint marked as Resolved 
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 18, 2019
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings from ECOM Express

                                    Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                                    Regards,
                                    Team ECOM Express
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                                      S
                                      S.r.chary
                                      from Eluru, Andhra Pradesh
                                      Apr 17, 2019
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                                      Address: Camera elkathurthi, 505476

                                      Sir i purchased on udaan one i'd 2 irons delivered product quality not satisfied so return request to udaan 2 return requests udaan is my request approved so one iron worth is1900 and one iron is 10900 so your courier executive is my 2 irons pickup only 1900 worth return pickup i'd it's ok but 10900 worth pickup is not attempt so i eligible to refund only 1900 but irons is 2total picked only one i'd so how to refund my total amount so please verify my problem solve and refund me return ids no on below
                                      +2 photos
                                      Ecom Express customer support has been notified about the posted complaint.
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