Ekart Logistics Complaints & Reviews

I have ordered a jacket from myntra on 15 December 2024 which was delivered on 19 December friday ( here starts the fraud delivery guy deliver product with damaged and open packet My father received the product immediately my father called and said that parcel is damaged and not the one which i ordered and suppose to recieve then to confirm i call the delivery agent he said no sir i deliver the order in seal packed condition then i put the orders on exchange on myntra app (with option choosed that product recieve is damaged or different ) now the day of dispute comes 22-12-24 delivery agent puts the remark stating that your product picked up has failed immediately call the delivery guy asking him why he put false remarks
he is saying that i know your product is damaged that why i put remark
to which i asked how do you know he said he has opened the product while delivering then is said who gave you right to open the product . and even if open the product who gave you right to cancel the product your are just here to deliver the product after which he has called some 3-4 guys they were arguing with my 66 years old father and arguing with my mother saying

Order No. SHOC[protected]. I or anyone from my family never ordered this. It came to my address for COD of 499. I spoke to flipkart and they said I did not place nay order. Who ordered it and when. How can it have my exact address and phone no. They are scamming people by forcefully sending some orders and asking money in the name of COD.

I have not booked any order with any ecommerce site for delivery of SP 4 toothpaste. But suddenly received an SMS with tracking No.SHOC[protected] and Invoice No. 350972. The delivery is Cash on Delivery and my daughter took the delivery by paying Rs. 600 through gpay thinking that we ordered it (both myself and my wife went out)... It is very strange how the Ekart delivered the product and also SMS from their official msg. system reached us without no one in the family ordering the product... Please repay the amount and take back the order.

Self order portable minin electric shaver, but i received the trimmer only

order track nbr mnscc[protected]

SRSP[protected] this is my tracking number and the product has not been delieverd from 7 days

I received a product which was not ordered but due to miscommunication I have to take it.

When I try to call the number provided on website [protected] they are doing whatsapp call and asking to switch to video, which I did not do so, they also sent few apk files and insisted to open so I have to disconnect the call.

I need my refund of 699/- Rs and the above mention method is not standard to create a refund I feel.

My parsel not deliver by ekart this parsel show my near hub in jubille hill i am wating for delivey &delivery person not calling me & deliver reshudaled my parsel docate no.-NOEC[protected]

Hi Team, I have ordered Shoe rack via Ekart and delivered wrong product with damage, tried calling the number in the receipt [protected] for return, No response and unreachable. Finally, after plenty of search in google found this number he asked payment mode I told gpay then he sent one error pdf via whatsapp to follow, and page is not opening. Pls help me put for refund. Shipment delivered on 18th Nov 2024.

Order No - 417127
Order Date 11/11/2024
Amount - 990
Ref No[protected]
Tracking Id - GLAC[protected]

KIND ATTENTION IS INVITED TO THE Undelivered: Manish Malhotra Foundat + 1... with tracking ID SABC[protected] as i already paid for the product to Ekart Logistic. I want my refund or my product.

I got one parcel from EKART AWB No. SHBC[protected] and that day I was not in office and my staff paid them Rs. 899.00 presuming I have placed this order.
I did not open it and it is requested to take back. I do not know who the supplier as there any details on the label is not.

It seems someone is just sending COD to many consumers and taking a chance that someone like me will pay and accept it. And as there is not any details to contact whom for returning or complaining so it is impossible to recover the amount.
I need help to get my money back and also to stop such fraudlant activities.

I am attaching screen shot of the sms message receiving since few days of time.
tracking id - SHBC[protected]

I had ordered for Glucometer and I got message through Ekart Logistic No. SRSC[protected] with order reference No.[protected] with Invoice No. Retaul/155782 despatched Blood Gluco meter and delivered by Ekart Logistic executive on 26.10.2024 at about 12.18PM and I had paid Rs. 1199/- through GPAY UPI Transaction ID[protected] to EKART [protected]@ybl.
While opening the box I could not found any Gluco Meter and the box was damaged. I had not received my item which I had ordered for Blood Blucometer of ORMENCO.
You are requested to kindly reimburse me my paid amount to you against the material which was not received.

I am writing to express my dissatisfaction with the delivery service regarding my recent order of the LORENZ MK-4071R Slim Case Analog Watch placed on October 18, 2024. My expected delivery date was October 23, but I still have not received the parcel due to repeated issues with the delivery process.

Initially, on October 23, the delivery person refused to deliver the package to my office address, even though my office is only 1 km away from my home. After cutting the call abruptly, he assured me the parcel would be delivered to my office the following day.

Today, another delivery person called and I informed him of the same office delivery request. He agreed, but soon after, I received a message that the parcel was undelivered. I contacted him again, but he ended the call while I was still speaking.

This lack of professionalism and miscommunication from your delivery team has caused unnecessary frustration and delay. I kindly request immediate action to ensure the parcel is delivered to my office address as soon as possible and to address the unprofessional behavior of the delivery personnel.

Please confirm when I can expect my parcel to be delivered and ensure that there are no further issues.

So, I have raised the issue with you people multiple times on call and I haven't heard from you, please look into the above tracking number which is showing the item has been delivered. However, I didn't received the item and please know that I received a call from you people that the issue will be sorted despite passing few days I am unable to see anny resolution in this.
Please resolve the issue at the earliest we checked CCTV in our PG we didn't find the package where it shopuld ybe as per the Delivery Boy details.

Date: 17 oct 2024
Phone number of Fraudster: [protected]

Pretending as delivery person working in EKart logistics, asked for money to release refund of cancelled delivery item. After paying again asked for money to complete eKYC, which needs to be done. However, he never gave company account details, but shared a personal QR codes to get money. Asking for money multiple times, he never released funds and did the fraud for 8 transactions amounting to 9400 approx. I tried raising complaint with ekart and their customer care. But both services not available.

Tracking number : srsp[protected] for the past 10 days, i have been receiving the same message every single day, stating that i will receive the product. Then, on the next day, i continue to receive notifications telling me that due to unforeseen circumstances, the delivery has been delayed. This has been happening consistently for the past four days, where they keep postponing my delivery. What frustrates me even more is that nobody from the company is contacting me to provide any further details or assistance. It’s important to note that this is a medicine i am waiting for, and i would think that medicines should be delivered promptly and on a prioritized basis, especially during urgent situations. Shiprocket keeps sending me messages that they will deliver it as soon as possible, but each day, it feels like the delivery is just getting postponed and put off even more. I have been trying to reach out for support, but it seems there is no proper customer care number available, leaving me highly frustrated and disheartened by this whole experience.

Dear Sir/ Madam,

The above-mentioned item from Flipkart through Ekart Logistic with Tracking ID FMPN[protected] was supposed to be delivered on the 11th of October 2024. But the item was never delivered. On the website of Ekart Logistic and Flipkart the item shows delivered on 11th of October 2024 which is not true. When the tried to contact the Ekart Logistic delivery phone number which was provided in the SMS, it says the request is invalid.
i would kindly request you to look into this matter.

Thanking you
Somdup Lama

I ordred a mobile from flipcard yesterday. I got delevery today from e cart logistict courier service.I alreaddy paid the amount of the mobile. Yet the delivery executive 50 rs extra taken from me.My flipcard parcel order id is
OD[protected]. Please action againt the delivery executive as soon as posible.

I am writing to raise concerns about the unprofessional and dismissive behavior of an Ekart delivery agent. The details of my order are as follows:

Ekart Tracking ID: FMPP[protected]
Flipkart Order ID: OD[protected]
Product: Motorola G45 5G (Brilliant Blue, 128 GB)

The shipment arrived at the nearest hub (Peenya Hub, Bengaluru) on 7th October 2024 at 7:13 AM. However, no delivery attempt was made for two days. On 9th October 2024, I contacted Flipkart customer support and was informed that the delivery agent had forgotten to take my order. I was assured that the product would be out for delivery by 1 PM that day. Despite several follow-ups, the status was only updated to "Out for Delivery" at 5:20 PM.

Complaint:

After not receiving any update for several hours, I contacted the delivery agent at around 8:45 PM on 9th October. He informed me that he could not deliver the order due to technical issues and abruptly disconnected, promising that the delivery would be made by 7 AM the next day (10th October 2024). When I attempted to follow up, he did not answer my calls.

On 10th October, after waiting until 7:55 AM without receiving the order, I contacted the agent again to ask about his earlier commitment. He responded dismissively and disconnected the call. Subsequent attempts to reach him were ignored.

I have attached the call recordings, converted from m4a to mp4 to comply with the permitted formats, for your reference.

Thank you for your attention to this issue.

Regards,
Simran

Flipkart Order ID: OD[protected]
Ekart Tracking ID: FMPP[protected]

I ordered the Apple AirPods Pro 2 from Flipkart on the 3rd of October 2024, It was a gift for my mother's birthday. It was received in my city's hub on the 4th of October. It went out for Delivery on 6th October (Unnecessary delay) but no delivery person contacted me or any form of contact was made, no doorbells nothing. When I called the delivery executive, he said he did not have my parcel with him & said that Ekart Uttam Nagar (my nearest hub) might have "Backsheet" it or something like that. My order wasn't delivered at the end of the day and the status turned to "Unsuccessful Unable to attempt delivery due to operational issues". Next day, 7th of October, the whole day passed away and no updates were made. I somehow got the number of the TL (Team Leader) o[censored]ttam Nagar Hub Ekart named "Pawan Kumar" but when I called him he said "Don't disturb me, do not call me again for particular packets" and then blocked me. My product is still undelivered, could not give a smile to my mother on her birthday since my gift didn't reach me. Ekart ruined my expectations for her birthday.