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Ekart Logistics Complaints & Reviews

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Updated: Aug 20, 2026

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Ekart Logistics reviews & complaints page 17

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Undelivered Products:
Yellow Chimes – Men Set of 2 Gold Plated Stainless Steel Cuff Bracelet
Size: Onesize
Delivery Status: Marked as Delivered on Thursday, 12 June 2025
Order Number :[protected]-8455603

INDICLUB – Men Striped Trousers
Size: 32
Delivery Status: Marked as Delivered on Thursday, 12 June 2025
Order Number:[protected]-8455603

Ekart Logistics customer support has been notified about the posted complaint.

Jun 26, 2025

Updated by Ravuri007 I placed an order on Myntra, which was scheduled to be delivered by 12th June 2025. However, I did not receive the product, even though the delivery status was updated as "Delivered" in the app.

When I contacted the logistics team, they claimed that I had received and confirmed the delivery over a phone call, which is not true. I clearly explained the situation and informed them that the delivery agent marked the order as delivered without actually delivering it.

I have been trying to get in touch with the delivery agent, and from the information I received, the product is still at the hub. Despite multiple follow-ups, there has been no resolution.

I request an urgent investigation into this issue and expect the product to be delivered or a full refund to be processed at the earliest.

Order Details:

Platform: Myntra

Logistic Partner: Ekart Logistics

Expected Delivery Date: 12th June 2025

Product(s):

Yellow Chimes - Men Set of 2 Gold Plated Stainless Steel Cuff Bracelet (Onesize)

INDICLUB - Men Striped Trousers (Size: 32)

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Here is the updated official complaint letter with your additional points incorporated:

To
The Customer Service Head
Flipkart Internet Pvt. Ltd.
Bengaluru, India

Subject: Official Complaint Regarding Undelivered Refrigerator Order – Samsung 653 L (Order Date: 14/06/2025)

Dear Sir/Madam,

I am writing this letter to formally lodge a complaint regarding the non-delivery and continued delay of a product ordered through your platform.

I had placed an order for a Samsung 653 L, 3 Star, Frost Free, Double Door, Convertible 5-in-1 Digital Inverter, Side By Side AI Enabled Smart Refrigerator with WiFi (Model: RS76CG8003S9HL, Silver, Refined Inox) on 14th June 2025, along with the exchange of my old refrigerator. The original delivery date was 15th June 2025.

On the scheduled delivery day, the delivery agent visited my home, physically verified the exchange item, and confirmed its value matched the one declared at the time of purchase. He informed me that the new refrigerator would be delivered within 1–2 hours. However, to my surprise, the delivery was cancelled abruptly, with the reason cited as “heavy load.”

After that, I was unable to reach the delivery agent. Upon contacting Flipkart customer care, I was informed that even they were unable to connect with the delivery agent or the delivery hub. The delivery date was then arbitrarily shifted to 18th June 2025.

Meanwhile, the escalation department of Flipkart contacted me 3–4 times, each time making fake promises that the issue would be resolved within 24 to 48 hours, yet no resolution was provided. I also reached out multiple times to your customer care for updates regarding the status of my product, but received no specific or helpful information.

Adding to the frustration, I was informed that Flipkart’s service representatives, escalation teams, and even higher escalation support do not have any provision to escalate the matter to a senior authority, nor do they have any contact details to connect with a senior official to bring the matter to their notice.

Despite several follow-ups, no concrete solution has been offered, and after 18th June, the delivery date was again changed to 22nd June 2025—without any explanation or assurance.

This ongoing issue has caused significant inconvenience, particularly as the refrigerator was urgently needed for an upcoming family function. The lack of accountability, poor customer support, and repeated delays are completely unacceptable and damaging to the reputation of Flipkart and its service partners.

Ekart Logistics customer support has been notified about the posted complaint.

Jun 21, 2025

Updated by HEMchand92@ I am writing this to formally lodge a complaint regarding the non-delivery of a product purchased through your platform.

I placed an order for a Samsung 653 L, 3 Star, Frost Free, Double Door, Convertible 5-in-1 Digital Inverter, Side By Side AI Enabled Smart Refrigerator with WiFi (Model: RS76CG8003S9HL, Silver, Refined Inox) on 14th June 2025, with an old refrigerator provided under the exchange offer. The scheduled delivery date was 15th June 2025.

On the delivery date, the delivery agent visited my residence and physically verified the old refrigerator for exchange. He confirmed that the product was eligible and its value matched the offer criteria. I was then informed that the new refrigerator would be delivered within 1â€“2 hours. However, shortly after this, the delivery was abruptly cancelled, with the reason cited as â€œheavy load.â€

Following this, I was unable to reconnect with the delivery agent, and when I contacted Flipkart Customer Care, they also failed to establish contact with both the delivery agent and the logistics hub.

Subsequently, the delivery date was updated to 18th June 2025, but the issue remained unresolved. Despite assurances from Flipkart's escalation departmentâ€”who contacted me 3â€“4 times and promised resolution within 24 hoursâ€”no action was taken, and I still received no update regarding the actual location or status of my product. To my dismay, after 18th June, the expected delivery date was again pushed to 22nd June 2025, without any explanation or assurance.

This entire experience has caused considerable inconvenience, especially since the refrigerator was urgently needed for a family function. I am disappointed with the lack of transparency, poor coordination, and failure to honor the committed timelines, which reflect poorly on the service standards of both Flipkart and its associated delivery partners.

I kindly request immediate intervention to:

Expedite the delivery of my purchased product without further delay.

Provide a clear explanation and written response regarding the reasons for the repeated failures.

Ensure accountability of the delivery personnel and local logistics team involved.

Please treat this as an official complaint. If the issue is not resolved within 48 hours, I will be compelled to escalate this matter further, including lodging a grievance with the appropriate consumer forum.

Looking forward to your swift action and resolution.

Sincerely,
Hem Chand
Order ID: OD[protected]
Registered Mobile Number: [protected]
Email Address: [protected]@gmail.com
Delivery Address:867, Second floor, Pocket-D, Dilshad Garden, Delhi-110095

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I placed a prepaid order (Order ID: [#1249927]) on May 27,  2025 via Big Muscles Nutrition’s official website for a protein supplement. The expected delivery date shown at checkout was June 2,  2025.

Tracking ID: [BIGP[protected]]
Courier: Ekart Logistics

• On June 5 around 6:19 PM, the status changed to “Out for Delivery.”
• It is now [7 june], and the package still hasn’t arrived—more than 24 hours since it was “Out for Delivery.”
• I have called Ekart’s toll‑free numbers (1800‑208‑9898 & 1800‑420‑1111) without any success.
• I emailed Big Muscles Nutrition on [5 june] demanding either immediate delivery or a full refund, but they have not replied to that email.
• It has been over 10 days since I placed the order, and I remain without my product or any resolution.

I request:
1. Either immediate delivery of my order OR
2. A full refund of ₹[1397.97] to the original payment method

Additionally, I seek a goodwill gesture (promo code or discount) for the inconvenience caused.

Attached are:
• Screenshot of the Ekart tracking page showing “Out for Delivery” status
• Copy of my email sent to Big Muscles Nutrition

Please investigate this matter urgently, as the delay and lack of communication have been extremely frustrating.

Regards,
[Jai khatri]
[[protected]]
[[protected]@gmail.com]

Ekart Logistics customer support has been notified about the posted complaint.

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Address: VIT museum Bengaluru

Today delivery person called me for receiving the item, soon I came down from 2nd floor but to my surprise he left the place, called him many times but he did not take the call. Tracking shows item delivered. Please note my order id 272907 order date 26.05.2025.

The last delivery also he did the same thing created the trouble in office.
Please see the issue and make the delivery fool proof with code while delivery.

Thankyou.
Ph.[protected]
krishnamurthy.[protected]@gmail.com

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Address: jhansi

Dear Ekart Logistics Customer Support,

I am writing to formally report an issue with the delivery of my cancelled order FMBC[protected]. On [23/05/2025], I provided the delivery agent with the cancellation code as per the required procedure. However, instead of taking the cancelled product back, the delivery agent demanded ₹700 from me, which is completely unacceptable and against standard protocol.

As a customer, I expect professional conduct and adherence to proper cancellation and return policies. This incident has caused undue stress and inconvenience, and I would like immediate clarification regarding:

Why the delivery agent attempted to collect money despite my cancellation?

Steps Ekart Logistics will take to ensure such misconduct does not happen again.

Assurance that my cancellation request is processed without any additional charges.

I request you to take swift action against this unethical behavior and provide me with an official resolution as soon as possible. Please confirm that my cancellation has been successfully processed and that no further issues will arise.

Looking forward to your prompt response. You may contact me at [[protected]] for any further details.

Ekart Logistics customer support has been notified about the posted complaint.

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Hi, I had ordered some Medicines from Tata 1mg and they delivered them through Ekart logistics. The delivery agent called up to ask the OTP which I shared with him assuming that he must have had arrived at my doorstep. But, later when I came back home and asked for the parcel, it was nowhere. Nobody at the given location had recieved anything. Even they told that No delivery boy had come at that address so far. Those medicines are very important and needed urgently. This order had Already took almost 1 week to get delivered, now I m not in the state to wait for more, moreover unfortunately those Medicines are not available in local medical stores. Now the patient's fate is in Ekart's hands, Because I have tried many ways to trace the delivery agent who asked me for the OTP, but neither Tata 1mg nor Ekart logistics is sharing any contact details of that person so that I could ask him where and with whom he had dropped the parcel.

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I have ordered a product from Flipkart, the actual delivery was yesterday,[protected], but it is not received yet as due to delivery issue. I need a proper update on the product and its delivery time. FMPC[protected] is the order number.
it is showing it will be delivered to me in[protected], but while tracking there is no furether update on the product after[protected]

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My consignment no is FMPP30297... and they attempted delivery on 10th . But i was not available at that time. So, i rescheduled it to 11 but . After that no body has called me yet. So i request you to kindly ask the Ekart delivery to deliver the parcel immediately...

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Team,

I am writing to formally raise a complaint regarding a delivery attempt logged falsely for my shipment.

Tracking ID: SPOP[protected]
Merchant: Tensor Logistics Pvt Ltd
Expected Delivery: 06 May 2025

Status Update: “Unsuccessful Undelivered. Rescheduled to:[protected]” on 05 May 2025 at 08:52 AM

This update is incorrect and misleading. There was absolutely no delivery attempt made:

I did not receive a single call from the delivery executive.
There is no log of any delivery personnel attempting to enter my residential community (which is monitored via MyGate).

No one from Ekart visited my address on the said date and time.

This is a clear case of delivery personnel falsely updating the status, which is unacceptable. I urge you to take strict action against such behavior and ensure this does not happen again.

Please arrange an immediate and genuine delivery attempt and ensure the delivery agent contacts me before arriving.

Looking forward to your prompt response and resolution.

Best regards,
Pavan

Ekart Logistics customer support has been notified about the posted complaint.

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Address: CTTC,Bhubaneswar

I received a call from your representative at 12:13 PM and arrived at the location by 12:25 PM. However, he was not present. When I contacted him again, he informed me to cancel the delivery as he did not have time to complete it. I waited for another 30 minutes, but he did not show up and continued to insist that I cancel the order.

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My name is Shravan, and I am writing from Mumbai.

I ordered a Clapbox on 27th April, and the product was delivered on 29th April via open-box delivery. Unfortunately, I was not available at the time of delivery, so the delivery executive left the package with the watchman.

After checking the product and using it for about two hours, I found the sound output and overall quality to be unsatisfactory. I therefore initiated a return request. However, since then, I have faced repeated issues with the pickup process managed by Ekart.

Each day, I receive a message saying that the product will be picked up, but no one actually visits. At the end of the day, the pickup is simply rescheduled without any real attempt to collect the product. This continued until the return period expired. On 5th May, I was informed that the return was canceled, stating that the product image did not match.

I immediately raised another return request on the same day (5th May), but the same issue with Ekart continues—daily messages and no actual pickup attempt. This lack of accountability is extremely frustrating. As a loyal customer, I did not expect this kind of service, and I am deeply disappointed by Ekart’s negligence and lack of communication.

Tracking ID: FMPR[protected]
Product: Clapbox Adjustable Snare Cajon

I request immediate action regarding this matter. Kindly ensure the product is picked up without further delay and process my refund at the earliest. I also urge Flipkart to look into the poor handling of customer service by Ekart to prevent similar issues in the future.

Thank you for your attention to this matter.

Ekart Logistics customer support has been notified about the posted complaint.

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Hello

i am not able to track a parcel with AWB
SRSP[protected] .

Ekart Logistics customer support has been notified about the posted complaint.

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P

Prajakta Tatke

from Mumbai, Maharashtra

May 1, 2025

i have ordered this product through facebook with AWB SRSP[protected] and i have taken lot of follow up with seller and seller has shipped from chennai and i have placed this order on 22nd April 2025 . i still have no update regarding transit details of parcel. ekart website and customer care is pathetic. customer care numbers and emails are invalid and website says there is issue with tracking number. i want urgent update regarding this parcel delivery. my only hope is consumer complaint website now

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Address: House no 2653 Sector 13 huda bhiwani

Website: ekart logistics

I received the incorrect item from Ekart Logistics today, and it doesn't have a delivery address. For delivery, I paid Rs. 1000 in cash. I called the Ekart delivery lad again to retrieve the order after realising it was a scam, but he denied it right away. and the website where I placed the order has no information. They sent me the incorrect item without providing an address.

Ekart Logistics customer support has been notified about the posted complaint.

Apr 28, 2025

Updated by seema rani my tracking id is CMDC[protected]

Apr 28, 2025

Updated by seema rani why u mark as resolved i want justice for it

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Address: MAHARANAPRATAP CHOWK BILASPUR TRIPUR AUTO BAJAJ SHOWROOM

Dear team
Kindly track the TRACKING ID- BKFC[protected]

I have dealayed the delivery for 24/04/2025 but i was not got my parcel yesterday, & today also it was not showing OUT FOR DELIVERY.

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I ordered a product through STYLESTRY online shopping site. The expected delivery is 13th april.but i don't get that product yet. STYLESTRY team told me that it's the issue of their courier partner ekart.the courier team didn't call me yet.its almost one month

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Address: At bori TQ JINTUR DIST Parbhani

Delevery boys behaviour is very bad ani missbehev and parsal not delivered right time parsal is let 30 day let

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Apr 25, 2025

Updated by ganeshnandedkar8 Plz Ripley asa

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Address: TATA ELECTRONICS SYSTEM SOLUTIONS, NARASAPURA

On April 18th 12PM delivery person has called me that he has reached the destination, and he asked OTP I also shared OTP. But after I went and check, but the parcel not received.

Kindly deliver my parcel back to me.

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Address: Rajakumar, Vidyajyoti, 4 A, Raj Niwas Marg,Delhi-110054

This is the second time, I am getting a wrong item sent to me.
Just about 12 days back, I ordered a sandal and got a wrong one.
Now I ordered one more. It is also wrong.
I am fed up with this kind of irresponsibility.
I want to return.
Invoice Number: DDS47844
Order Date: April 15, 2025

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Apr 19, 2025

Updated by Rajakumar Joseph This is the second time, I am getting a wrong item sent to me.
Just about 12 days back, I ordered a sandal and got a wrong one.
Now I ordered one more. It is also wrong.
I am fed up with this kind of irresponsibility.
I want to return.
Invoice Number: DDS47844
Order Date: April 15, 2025

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I ordered my grocery from filpkart and delivery boy came on Tuesday but in box has wrong product after see that I denied to receive and he making a vedio of wrong product and send to his senior and his senior ask we will deliverd on next day but after 4 pm on same day he marked deliverd without giving product to me I did not share any otp to his and after that I complaint on same day and filpkart promise to me provide solution but not give and not give any information about dilvery boy or hub address even if I tried to connect it is fake delivery attempt by delivery boy please help me otherwise I have video proof then I go with consumer court with this proof
OD[protected] order ID
Please give me solution or provide delivery boy or hub incahrge number foe better solution

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Apr 18, 2025

Updated by Adhikari @123 Please try to contact me for better resolution

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Address: Flat 202, Tower 7, F Residencies Society, Kalyani Nagar, Pune, Maharashtra, 411014

I ordered an apple watch on 13th April 2025. My order shipped on time and came to my nearest hub on 16th April. The delivery date was 16th April. I received a message from Flipkart to confirm if I am available for delivery.
I confirmed that I am available. The Ekart changed the delivery date on their own to 17th and 18th April. I did not authorize the change in delivery date.
Ekart should not change the delivery dates of the orders when I have confirmed that I am available for delivery.

Ekart Logistics customer support has been notified about the posted complaint.

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