Ekart Logistics Complaints & Reviews

I had ordered an shirt from French Crown (frenchcrown.in) - ORDER #465386 using COD as the payment modality and cancelled it 2 hours later. But after 5 or 6 days I received a cash on delivery shipment form eKart for the same amount and same shirt description which is purchased and cancelled from French Crown. I accepted it thinking the order was not cancelled properly in the backend system and sent the gpay to the QR code which delivery boy showed me. I have attached the receipt to this complaint, the amount of 2797 to [protected]@ybl was sent.

The tracking url for the ekart shipment is-
https://trackcourier.io/track-and-trace/ekart-logistics-courier/FSPC[protected]

This was shipped out from Delhi on the same day which means ekart somehow gets backend information from frenchcrown and other companies like these and sending fake shipments for COD

The amount is getting sent to ekart yes bank account which means ekart is openly doing this fraud and i have all the proof, including delivery delivery boy name and details and CCTV camera pictures.

Later on when i opened the parcel there was a dirty old adidas shirt which i have attached the picture for the same. I contacted French Crown support and raised a complaint and are investigating the issue, they also stated that ekart is stealing their COD data and doing these malpractices and asked me to proceed further to raise this issue with cybercrime and then with the consumer court. My dad - Vittal Shetty is a renowned corporate high court lawyer in Bengaluru and will take this up further. I this amount is not refunded. i will take it to the consumer court and also take the support of many people who have been cheated by ekart similarly and get this company banned.

Companies like ekart are shamelessly doing fraud and should be banned and people running this should be punished. French Crown has also told me about rebooting their system and several issues that are similar to this. Customers have lost their money, I have attached the payment receipt and the picture of the shirt and shipment. I will now go ahead and raise this scam in the cyber security portal.

If the money the is not refunded then i will file the consumer court complaint.

I had ordered two trolley cover for which i created replacement for both covers and when i received message that delivery boy is out for pickup, I handed over both the transparent trolley cover to him, but he approved only one cover and later next morning I received one more message for pick up of cover, which means pickup for each cover was returned separately and delivery boy without checking submitted it to office and I will have to face a loss over that.

I have my order which is to be delivered on 19th oct, but the delivery has been delayed to 23rd oct. But when I reached out to customer executive for my order they told me that the delivery should be done on same day. Anyhow even I reached out to the nearest hub to receive my package but they refused to give me and talk very rudely and give inappropriate answers. So I waited for some more days to receive my order. But unfortunately I received the email on 26th oct stating that my order has been cancelled by ekart delivery as RTO. Do you think it's a justice for us so to wait so long to receive our order and in the end they cancelled stating useless reasons.

I place a return request from Flipkart of my shoes and they were accepted but now ekart not picking up my order for last 3 day . I got msg daily that out for pickup but at the end of day they send me msg is Pickup Unsuccessful: NIKE Court Royale Sneakers ... with tracking ID FMPR[protected] from flipkart.com could not be picked up today due to unforeseen circumstances. We will try again tomorrow. This msg

I ordered a belt through Flipkart which is supposed to be delivered by ekart on 25/10/2023. But my order was cancelled by e kart . They are telling i rejected the product during delivery attempt. But they didn't called me during delivery time. Now I have to again wait for 5 days to get new product delivered to me. It's not the first time I'm experiencing this issue. Already informed Flipkart and they are telling it's not their issue. Please resolve this kind of issue

I have ordered one item from Flipkart and the item was suggested to deliver on 26th Oct 2023. Same item shipped early but I was not available to receive the order. Service agent called me and asked OTP to cancel the order but that has been marked as delivered. When I complaint to Flipkart everytime it's issue resolved with item delivered. Here is Ecom I'd FMPP[protected].

I am writing to formally lodge a complaint regarding the abysmal experience I have had with the delivery of my orders with numbers FMPP[protected] and FMPP[protected]. The details of the incident are as follows:

On the 19th of October, the delivery executive with contact number [protected], who goes by the name 'Tiger, ' received the OTP for my order. He initially claimed that he had left the order in front of my house. However, upon reaching out to him via phone, he admitted that he had mistakenly delivered the order to a different address. I requested him to rectify the situation and deliver the order to the correct address, but to my astonishment, he promptly blocked my phone, rendering communication impossible.

Frustrated and left with no alternative, I decided to visit the ekart warehouse for a resolution to this issue. Upon my visit, an executive at the warehouse contacted 'Tiger, ' who once again provided false information by claiming he had delivered the order correctly. However, in a subsequent call, he confessed that the order was still within his possession, stowed away in his bag within the warehouse.

Upon confronting the executive about this blatant misbehavior and apparent theft, I was met with utter disrespect and unprofessionalism. The executive not only failed to take my complaint seriously but also subjected me to verbal abuse. He shouted and cursed at me, demonstrating a complete disregard for customer satisfaction and decorum.

I hereby request a thorough investigation into this matter and urge the ekart warehouse, specifically the Okhla C-121 location, to examine the CC camera footage from the date and time of this incident, which occurred at '21:48'. This evidence will substantiate the facts of my complaint and validate the unacceptable behavior exhibited by the delivery agent 'Tiger' and the executive involved.

This incident has not only caused me considerable inconvenience but has also been a gross violation of the trust and respect that customers deserve. I insist on a swift and just resolution to this matter, including appropriate disciplinary actions against 'Tiger' and the executive, as well as the delivery of my orders without further delay.

I expect your immediate attention to this grievous matter, as well as prompt communication regarding the steps taken to address and rectify these issues. Failure to do so will necessitate further action on my part, including the escalation of this complaint to the appropriate authorities.

I ordered the product on flipkart, the expecteda date of delivery is 24 and the prosuct is out for delievry 24 octiber and today is 25 and no one is cone to deliver my product. My order no. Is FMPP[protected]

I've ordered "MOTOROLA g54 5G (Midnight Blue, 128 GB) (8 GB RAM)" on 8th oct 2023 in Flipkart.

Today date is 25th Oct 2023, earlier the expected delivery date is 23rd Oct 2023, but now they changed the delivery date to 30th Oct 2023, which means 1 week delay. What's this behaviour from Flipkart, Seller and Ekart Logistics.

From past 4 days my order is in Hyderabad location only, shifting to the same hub again and again. It's hardly 12hrs journey to reach my location from Hyderabad, but why is it taking this much of time. I'm really frustrated with this service of Ekart. For Ref, here's the tracking Id: FMPP[protected]

My product has not deliver ...but it reached at the ekart logistics center on 18/10/2023 and till today
Iam not gated my order ..

I ordered 4 shirts for 499 in a website named "prions" and the product is delivered by the ekart logistics. But the product is a wrong and completely damaged product. I want to return the product as soon as possible.

‘NMBP[protected]
Exception • 16 days
Ekart
03/10/2023 23:41 Marked RTO: ORDER_REJECT’

The above is what I am seeing when tracking my parcel. I have never been contacted by EKart and have certainly never rejected this parcel which has prepaid items worth Rs4097/- purchased on 27/09/2023 from Ariazistore, order no. #8423
Am totally unable to contact Ariazistore by emails or the phone contact number on their website.
Request your kind attention to receiving either delivery or refund asap from EKart/Ariazistore.
Please kindly resolve my complaint at earliest.
Thank you
Jayanthi Rani
702 Prithvi Block, MHN, Hitec City Rd, Hyderabad 500081
Email: [protected]@gmail.com

I ordered phone and I paid the full amt in flipkart app on 15oct 2023 but the product still not delivered I called so many times flipkart customer care they r not respond properly so only i file a complaint

I HAVE BOUGHT A SAMSUNG REFRIGERATOR FROM Flipkart.Two delivery boy came(one is driver another one his colleague) …
1/ First they try to manipulate me they are the authorised person to instal the refrigerator from EKART…but they will charge me extra…During my purchase I was informed that from samsung they will send one person to install after the delivery..but the two delivery boy try to mislead me that no one is going to come to install..
2/ They misbehave with the people of my home as we refuse to pay the extra amount for bringing the refrigerator into my house..it was from ground floor to 1st floor they were demanding Rs. 500 unofficially to bring that up..even We were ready to assist them ..
3/ it was an Exchanged offer..so my old Refrigerator was picked up by them…But I got a message that the pick up was cancelled…

Plz do the needful as soon as possible…

This products has been ordered from Isha life. It was stated to be delivered by 19 oct 2023, but still not yet arrived. Even the SMS with contact number was given [protected]. But no response from the number as called close to 50 times. Even the portal says, Undelivered due to operational issues. Very poor service, Expected to get the product at the earliest.
Note: If the respective person says Person is not available, it totally not acceptable, as personally very much available on the given address.

This order has been given from the vendor Isha life and it was promised to have delivered by 19 Oct 2023. The same still not arrived, Even in the tracking it says operational issue. Please look into this to top priority and do the needful by delivering the products at the earliest. Even I have received the number to contact the Courier person.[protected], Called the number close to 50 times. No response at all. Very poor customer service.

The product I received totally damaged and packing is also not good and it's not quality.I want to refund my amount

I ordered redmi note 12 pro and I choose mobile exchange and when delivery boy came he told me that the mobile is not in good condition and in sides of my mobile phone (narzo 20 a) is slightly discoloured and he told me that phone screen is coming out which was false.. I argued him about that but he refused.. So I took my order and pay 1900 rs extra cash ( he told me that 1900 will be deducted) . Now when I saw order information it shows that I only paid 999 rs.
Please do something about it as I am being cheated..

I used my workplace address and the delivery try to deliver around 8pm. Our working time is upto around 5pm so after that I am not available. To clarify the problems ive made a call to the delivery boy but got a rude response and not able to say a word.He just hung up...

Hi, I have ordered pantaloons shoes from Myntra, but they sent different product to me and delivery boy from ekart logistics delivered this product to me . After that I filed complaint regarding this .On 20 oct I received message for Out of pickup but delivery boy didn’t came he said I will come tomorrow on 21oct but he didn’t came, i registered complaint again . now today I received message for out of pickup but today again he saying the same as the last time as I will come tomorrow… 🙏 please I am requesting you. Please look into this as soon as possible