Ekart Logistics Complaints & Reviews

Dear Sir,

Booked an Apple iphone 14 (Blue, 128GB) on 14-OCT-2023 (Saturday)
promised Delivery Date is same day (14-OCT-2023) by the EOD within 11PM.
Delivery Agent No. is updated in the Flipkart App around 7.40PM on 14th October.
He never called me for delivery of the product. I tried to call him many times, but he is not picking the call.
This happened continuosly for three days and there is no response.

Spoken to Flipkart customer care several times with several people, but they are telling that their backend team.
is working on priority. But no resolution taken so far.

But till date today(18-OCT-2023), i didn't receive the Delivery of my iPhone.
Registered mobile No. from where i booked the Apple iPhone is [protected].

Order Details:

Order ID: OD[protected]
Apple iPhone 14 (Blue, 128GB)

Order confirmed: 14-OCT-2023
Shipped: 14-OCT-2023
Out for Delivery: 14-OCT-2023

Issue already complained to Flipkart customer care.
Still in the Flipkart App it is showing as Out for Delivery, but delivery didn't happen.
Even i am not able to CANCEL the order. There is no option to cancel in the flipkart App.

kindly look into the issue om priority. This is very urgent.
i booked through Credit card and before invoice gets generated by 22nd of this month i need this issue to be resolved.

you can reach me on [protected] as a single point of contact for resolving this issue at the earliest.
Also pls. let me know the reason for delay in delivery and with whom the issue lies.

Thanks,
Amjad.

My AWB No : SRTP[protected] material delivery Issue the customer mobile number is wrongly entered the correct mobile number is [protected] pls support in delivery material today.

Customer Address:

Leah John
EC4 Magan Samara Mews Apartment Sahyadri Layout Panduranga Nagar
Bangalore, Karnataka
560076, India
Mob No: [protected]

My product purchased from Flipkart order ID OD[protected] which is Samsung Galaxy F14 5G phone has not been delivered. The order was confirmed on 13 oct. EKart Tracking ID FMPP[protected]. The order has not been delivered. It is shown out for delivery and I have not received any call.

The same thing happened in my previous order of same phone. Order ID OD[protected]. Ekart Tracking FMPP[protected]. That order I had to cancel and same issue was there tat the delivery executive called, but I have not received any phone call.

Shrey
[protected]

I am writing to report a troubling situation related to my recent order, the Titan Raga Vietnam Women, with tracking ID MYEP[protected] I ordered on Myntra and delivered by ekart.

On the day of delivery, I was at my office and unable to physically accept the order. I followed the standard procedure and shared the OTP with the delivery person. He informed me that he had arrived at my location and placed the order on the table. After some time, one of my colleagues checked the table, but the delivered order was nowhere to be found.

I immediately attempted to contact the delivery person multiple times. Finally, he answered one of my calls, and I asked him about the order's whereabouts. He assured me that he had left it on the table. However, upon a thorough physical check, the order was still missing.

The status of the order on the tracking system indicates that it has been delivered, but I have been unable to locate it. This situation is causing me considerable distress, as the order is both valuable and important to me.

I kindly request your urgent assistance in tracking down the delivery person and resolving this issue as soon as possible. It is crucial that we find a solution promptly, as the order appears to be lost in transit despite being marked as delivered.

Your swift attention to this matter would be greatly appreciated, as it will help alleviate my concerns regarding the missing order.

Thank you for your cooperation and support.
"I have also attached screenshots of the order tracking for your reference. These screenshots clearly show the delivery status and the communication with the delivery person, which may provide additional insight into the situation

My product is moving from one warehouse to another warehouse with in my location but not delivering me this is 2 my order which I'm raising complain

I have ordered Samsung Galaxy S21 FE on Friday 7th October on Flipkart with Order ID: OD[protected], the Shipment got dispatched on 8th and reached to Nearest Hub to my location Surat on 9th October. eKart Shipment ID: FMPP[protected]

On 9th Oct I received Out For Delivery SMS saying it will be delivered to by to End of the Day. I waited for the order entire day, even tried to reach out to delivery guy but no response....

I placed this order on Flipkart on 08/10/2023.
It has been out for delivery since 11/10/2023.
I am even unable to cancel the order as the status for the delivery is always out for delivery.
Whenever I am calling the assigned delivery person. He casually says that he has the parcel with him and he will deliver it the same day. But eventually, he does not.
Please resolve this matter as soon as possible
Order id- OD[protected]

My tracking id is FMPP[protected].
This product delivery date is 16 Oct 2023 but this product is yet not deliver to me. delivery boy misbehaving with me. Please take action on delivery boy otherwise I go to consumer court regarding this matter.

Subject: Urgent: Unfulfilled Order and Lack of Resolution

Dear Flipkart Support Team and ekart,

I hope this message finds you well. I am writing to express my deep concern and dissatisfaction regarding my recent order, placed on October 8th for an Apple iPad (9th Gen) 64 GB ROM 10.2 inch with Wi-Fi Only (Silver) tracking id FMPP[protected] order id OD[protected], which was initially promised to be delivered by October 14th.

Regrettably, as of today, October 16th, I have yet to receive the ordered item. Despite my numerous attempts to seek clarification and assistance through phone calls and chat sessions with your customer service team, I find myself without any satisfactory answers or resolution to my issue.

The lack of transparency and concrete information has led to growing apprehension on my part. The tracking information indicates that the package is currently in Agra, but the repeated assurances to "wait" have left me increasingly frustrated and dissatisfied with the overall customer experience.

I understand that unforeseen circumstances may arise in the delivery process; however, the lack of timely and effective communication is disheartening. I am reaching out in the hope that you can provide me with a detailed update on the status of my order and a clear timeline for its delivery.

I value the reputation of Flipkart and have been a loyal customer for an extended period. Hence, I believe in the efficiency of your service and expect a prompt resolution to this matter. Your attention to this issue is highly appreciated, and I anticipate your immediate assistance in ensuring the timely delivery of my order.

Expected date of my order was on 15th, order reached local hub at 3 AM on 15th but wasn't delivered. Next day, on 16th it was out for delivery I called the delivery agent twice, but he didn't. He told me he would come after 6 in evening, but the person switched off his phone. Tried calling multiuple times with no result.
Next day Flipkart says due to unforeseen problem the order could not be delivered and this will be solved before 21st.
For a next day delivery product, they are working inefficiently with no answerability.
Highly unprofessional behaviour by them, E-kart shows that I have refused to take order whereas the delivery agent never called.
Poor service, fraudulent agents and no date for redelivery yet.

Had booked a consignment vide FMPP[protected] on 08th October 2023 and till date not delivered and from 12th october 2023 it is showing out for delivery

Hello
My name pratik .
I ordered a mobile phone on 11 Oct 2023.
I have a problem with delivery boy that is he is not up my call. The delivery boy not picking up my call I tried many time. I have an urgent work so I tried many time but at present time he is not picking call . And the delivery date of my order is today (17th October) please solve my problem and said to delivery boy for picking up my call
Please said to delivery boy.
I tried many time.
I want my product before 6pm please 🙏

I have ordered the mobile phone from flipkart and promised delivery date was 16th Oct 23 but my parcel was delayed and misrouted by delivery agency Ekart.
After contacting many time no updates was given by Flipkart.
Tracking - FMPP[protected]

I ordered one levis jeans but I have to return it due to size issue.But after applying for return no one came and then they rejected my return due to quality issue and I talked about it to myntra help centre and they helped me to apply for the return again but then same thing happened again. Help me with this problem urgently.

Tracking ID: FMPP[protected]

Merchant: flipkart.com

Received by: Adesh Bhoir
Contact No. [protected]

Expected on: Monday 16 October 2023,

07:55 PM

still not delivered. very bad service.

I was purchase product from flipkart on 9 october and 14 th october product recieved near me and 16 october product was out of deleivery but they did not deleiver product and after 17th october same thing happen product out for deleivery but they did not deleiver when i was calling him they reject my call

I ordered iPhone 14 on Oct 7th.. but still it was not delivered to me.. It reaches misroutehub on Oct 12th.. yet it was not taken into out for delivery by the ekart courier...

I'm unable to track my order and it was supposed to be delivered yesterday but still not received. It is really disappointing to say that the delivery is not reliable. Can't shop any costly products, it's too risky

If product is marked as returned kindly process the refund. It's still on hold for past 9 days

Even though i visited their hub directly, They denied to even check my tracking id there, and without even asking which product am looking for, they said it's not there, bt in their website tracking in my phone its clearly mentioned its please take proper action on this and get my product to me