[Resolved] Eureka Forbes — Aqua neo not working | |||||
Hi Sir/Madam, This is bring to you notice that we are facing an issue will the faulty equipment, We have bought the Aquaguard NEO on 3rd May15 via Bill no 14611 (Franchise Mark Enterprises Near JMD Garden, Sonha Road, Islampur, Gurgaon, 122001, Ph.[protected] and installed on 25th May 2015. We have faced the issue in Mar'16 (Cut-off not working, hence water is not dispensed). We have complained to their call centre and complaint registered. after continues follow-up there was one visit and it was identified there is fault in the cut-off chip. Since then we are struggling and running pillar to post to get the chip replace. We have been told that chip is not available, its now more than 3 months. Following are the complaint number register. [protected]Complain registered) [protected]Complained no issued by Sujeet) [protected]Complained no issued by Ishak hasan) Follow up discussion on call centre with Kaveri on 28th Apr. She told us that request is closed, we have insisted and got it opened. We have called Arvind the technician, Kapil Aread head of Aquaguard Gurgaon. We are continuously following up with them but not response Today when we have followed with Arvind he clearly told that he will not be able to help and cannot able to do it. We as a consumer are stuck, to whom we approach and get it fixed, Pls help in getting it fixed or replaced the faulty instrument. We have also written this complaint on Aqua guard complaint email id, but no response. Regards Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||||
3 Comments | |||||
Comments
Hi Team,
Greetings!
Yesterday the technician came and the machine was started working, but today when i started the machine the water flow was very slow and machine started giving beep sound.
Please Re arrange the technician so that we could not face any problem.
Hoping for a quick response
With best regards
Greetings!
Yesterday the technician came and the machine was started working, but today when i started the machine the water flow was very slow and machine started giving beep sound.
Please Re arrange the technician so that we could not face any problem.
Hoping for a quick response
With best regards
Hi Anjana,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team