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Eureka Forbes

Eureka Forbes — Aquaguard geneus water purifier

Address:600119
Website:www.eurekaforbes.com/Product/Water-Purifiers/Aquaguard

I have bought auqaguard genius a year and half back. Recently the product was not working. I have made a complaint on repair of aquaguard genius water purifier. On the first complaint to the customer service a technical person came and said few parts to be replaced and took a aml of rs 4850 giving me a receipt. Next day he replaced few parts, and said one of the part which needs replacement is not available in hand and will get it by tomorrow. After that no reponse from the person. Further i have called the customer service 5 to 6 times, they keep on taking as a new compliant with every call promising it will be attended in 24 hrs but no one turns up. So far it has been a month and no progress has been made.

Regards,
Ramkumar
[protected]
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Comments

To update, i got couple of calls from eureka Forbes promising that the complaint will be attended in 48 hrs and stating that they will payback the AML amount Rs 4850. Will keep posted on the progress.

They were asking me to explain the problem which i said no and asked them to check their previous record for the problem statement.

Regards,
Ramkumar
[protected]
Reply
Hi Ramkumar,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team
Reply
To update, it has been 4 days now still no progress. No technician contacted me. Earlier it was promised that issue will be addressed in 48 hrs.

One of the worst support with false promises that I have come across.

Regards,
Ramkumar
Reply
Yesterday, technicians came but still the issue is not fixed. I am surprised by the quality of service.

If this is the kind of service Eureka Forbes provides, then i will never ever buy or recommend their product.
Reply

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