[Resolved]  Eureka Forbes — aquaguard water purifier installation not carried out

From,
Dr. Jr anupama,
302 padma plaza,
Padmaraonagar,
Beside sai temple,
Secunderabad 500025
Dear sir,
Dr. Aquaguard (Ro+uv) water purifier, was ordered through an aquaguard sales agent mr. Purushotham (Cell no: [protected]) on 20th aug 2017 and also made ag payment of rs.18390/- vide andhra bank padmaraonagar branch cheque no:000069 dated 20th aug. Unit was delivered on 23rd aug or so, installation person came and demanded installation charges. When i informed him that installation charges were already included in the payment made, the technician left without doing installation in a indecent manner. At the time of making payment the agent assured that installation of the unit is included and also agreed to test the bacteria content of filtered water from a standard lab on demand plus one year guarantee. I made atleast 25 calls since 24th aug to the agent, to send a technician, for installation of the unit, unfortunately he sent none and started not picking my calls since 26th aug. I have also contacted aquaguard customer service[protected] and lodged vide complaint no: [protected] -. I thought it is no point to wait for the aquaguard personnel, therefore got the unit installed through a private personnel, on paymnt of rs. 750/-.
Pained with the inconvenience, as well as the mental agony caused by the aquaguard personnels, i decided to make a complaint to you and request you to instruct the aquaguard company to pay rs. 50000/- as compensation fo causing agony to me due to their in-actions.
Since i dr. Anupama is busy with my work i authorise my father shri. J. Ramakrishna cell no: [protected] (401 jaganresidency padmaraonagar, beside sai temple, secunderabad — 500025) to act on behalf of me.
Thank you