[Resolved]  Eureka Forbes — aquasure water purifier xtra tuff - water filtration is not working

Address:	560078
Website:	www.eurekaforbes.com

I purchased the Aquasure Water purifier Xtra tuff (Non-Electrical) on June 30th from Amazon. it seemed working fine till the date 28th July.
Then, purifier suddenly stopped working as the flow of water from the upper partition to the lower is blocked.
I raised a complaint over the phone on Aug.2, 2017 Ref#[protected] later, technical had come to home & checked and he told me that the filter which lets the water to the lower flask is not working should be replaced. Since then no body turned up and issue is still not resolved.

I raised complaint again on 13th of Aug Ref#[protected] and again on 31st called and one of your representative (Nandhini N N_[protected] told me that it will be resolved within 2 days.

Now, I request you to refund the amount I paid & please consider the return of your product. As I am intending/planning to buy the new non-Aquasure product.

This time I have created service ticket# [protected] over web. It's has been more than 3 days again since I raised the new ticket. What a pathetic service? - Escalated on 11/09/2017

No resolution yet.. as of 15/09/2017

I have pregnant wife, for whom I bought the water filter. I couldn’t afford to have electrical ones which costs around ~15K thought of buying it later.
Thinking now, I am sure I won’t go with this company product as the Service is worse than the worst.

Now, I am stuck.. I am now either buy the new product from other company nor repair the one I have bought since. I request at least refund the money if you can’t service. It will be grateful. So that I can buy the new one (obviously from the different company).