Eureka Forbes Complaints & Reviews

We bought a new Aquaguard RO water purifier (11 february 2024), upon installation, we observed that the water flow from the tap was very slow.
We raised the request on 20th feb 2024 (Service Request no.
CM[protected], and soon we came to know, that the tap needed to be changed. The technician assured me that he would return with the new tap which he didnt, soon he stopped picking our calls, he gave us office number as well, they assured us that they have received the mail of new tap and soon the person will come for replacement, which never happened. Every person has been giving us false promise and lying to our face. we then started calling customer care, we reached various service heads who listened to our plight and the very conveniently disconnected he call. This has been happening ever since. Once a service head by the name Ankit assured us that the technician will come the next day, we left all out chores and waited for that man, who never showed up. we again tried reaching Ankit, now he said we will get a call within 48 hours, (WO[protected], which we never received. We dropped a mail as well, on 21st March, but received an automated mail (Ticket no.[protected] and nothing else that too on 23rd March. We have then on 7th April asked them to take their RO back (CM[protected] since it is practically impossible to continue using this RO in such state, and yet to receive a response. It is high time now, I demand compensation for the immense mental harassment that they have caused and take their defective RO back and give me my refund as well. Never expected such pathetic service from such a big company. they are cheating and lying to us on our face, this is completely unacceptable.

I have booked a slot for the servicing of my RO filter on 13 Apr 2024 through a toll free number. I recd a call from your technician the same day who promised me that the complaint would be resorted in next 72 hrs, however, despite my several calls i just got a false assurance. mobile number of the technincian is as follows -
[protected]
Keeping your poor services in mind I am forced to discontinue the services of your product and at the same time I will not recommend the same to any one in future.
regards
col SK Singh
[protected]

I have raised a service request through app of euraka Forbes for a technician visit. Although the service was accepted but there has been no update or visit. Eureka Forbes office... Kalyani Nadia branch

The Water Purifier has not been working for more than 45 days. The product is under AMC.
After multiple complaints through phone and emails. No proper resolution was provided by the company's customer care and service provider.
When I last spoke to a customer care person (Sushmita) today. Her words" We can not provide any resolution, you have to wait and adjust at your end"
Please review my calls with customer care for proper resolution. She said we are helpless and cannot provide any resolution. You are free to file a legal complaint.

Product details are as follows.
Product Name: Dr AQUAGUARD MAGNA HD RO+UV NXT (EA)
Serial No:[protected]

I would like to mention here that it is really mental harassment for customers. I am spending my daily time writing emails and calling customer care everyday.

Also, every day, I have to purchase unhealthy water from the market, which may cost too much for me. Also causes health issues like throat inspection, etc.

No one is able to resolve my issues.
Machine Cost is 20000 Rs.
AMC Cost: 5699 Rs.
Water Expenditure every day 200 RS (Till Date around 7000 Rs)

Why does a customer always have to suffer? Who will pay the lawyer fee? Spending too much time and money.

Please suggest what to do? Now I am going to publish all these on social media platforms, consumer court wherever possible.

Regards

Helpless Customer
[protected]

Its been more than a week i have been asking eureka fobes to repair the purifier as it has an issue with water leakage but no one is coming to repair. This is second time i am facing this issue the came last time but didn’t fixed it. But this time they are not even acknowledging the complaint. I have been asking them to solve this issue but they are not responding. I would request to kindly help in this matter.

Service request: wo - [protected]

My experience with Eureka Forbes over the last 24 hours has been an absolute annoyance. Have been dealing with a bunch o[censored]nadulterated idiots from some outsourced contact centre who neither have the basic courtesy to recognise a customer nor have an understanding of what the customer is complaining about.  They also have the audacity to say that they cannot escalate a complaint having failed in their commitments 4 times over in...

Dear sir/madam

I am using aquaguard water purifier in my home, If any issue happened in warranty period, will inform to customer care. Then engineer will come from nearby authorised service center to rectify the issue. Last year warranty expired. Authorized service person called me for long days for renewal AMC. I skipped for some days because AMC amount 9500/- was high, i told to negotiate. After some days he called me to renewal AMC for Rs 7500/- on 04.04.2022 . I accept the same. Payment done through gpay. They didn't gave invoice. now i faced an issue in my purifier, i complained to customercare, they said machine out of warranty you have to pay for attend the issue, i tsaid i was already AMC reneweled, they said AMC not updated in our system. kindly look into this matter & do the needful.

I placed an order for regeneration salt for the water softener (11-March-2024) and so far, it has not been delivered. However, the order status is marked as delivered. I reached out to the customer service (18-March-2024) and they haven't even bother to act on my complaint. I escalated it to their grievance officer (26-March-2024) and there is no reply.
There are serious deficiencies in your customer service/accessory availability and this level of laxity is appalling.

Service Request No - CM[protected]

I had raised my complaint on 18th March with Eureka Forbes for Water Purifier/Filter stopped working.
I got a call from Call center stating AMC has expired and please renew it. We renewed the AMC by next day itself and paid the money. We were informed that the Technician will come on same day and solve the problem and change the filters.
But no Technician has showed up, App showed Technician assigned initially but he didn't turn up and then we called him after 1 or 2 days and he said that for our model of water purifier Filter/candle is out of stock and will come in 1 or 2 days and then he will attend the call.
But now its been more than 2 weeks but no one has still attended to the call.
We have called at Call center twice and complaints about the delay but both time they had a standard answer and neither they gave the complaint no, instead said SMS will come with complaint no, but no SMS has come, neither any update on the complaint.

Either resolve the issue asap, or refund the money along with the cost incurred to buy water from outside since so many days.

I am writing to express my dissatisfaction with the Eureka Forbes RO Membrane system that i purchased recently . Despite being in use for only two months, RO Membrane has already become chocked, which is causing significant inconvenience.
I also purchased AMC technician visited but no response from their side already 6 days passed. Replace with new RO Membrane otherwise give my AMC money.

We have an Eureka Forbes RO at our residence in Ahmedabad. We were advised by the local service provider of Eureka forbes in Godrej Garden city Ahmedabad (Sameer) to opt for an CMC for 2 years on 15th May 2022 in which the membrane filter kit along with services will be provided free of cost. We did the same and service team changed the filter on 3rd April 2023 during their routine service visit. Now again we are facing an issue regarding change in taste of water and requested the service person to change filter from our pending membrane filter kit. Much to our surprise the service provider is saying both our kits are consumed on 3rd April 2023 and one in May 2022 (which is not done). We feel we have been cheated and our kits has been sold to some other needy customer thus exploiting the needs of the customer by this service provider. We tried to contact the customer care but they dont have any idea about the process. Half the time the online customer care support is not reachable and if reached they dont have capacity or information to support. I would request for a stringent action against these service provider and replace the kits which was not consumer by us.

Hi CEO Eureka Forbes,

Complaint number - CM[protected]

Customer ID - [protected]

I have purchased AMC through the APP for my Aqua Guard Pro+ RO+UV+TDS Regulator water purifier for three years from 25th Feb 2024 to 24th February 2027.

As per the Local Technician Product is an absolute, no spare, no filter replacement, and no technical support and asked me to contact customer...

Hi,
I Purchased an Aquaguared on 23 rd March, and the product got delivered on 26/03/24. After that, we are waiting for the installation technician and there is nor response from the sales guy who took the order Mr Jayaprakash ( +[protected] and his manager Mr Thiru Siva (+[protected] response was also pathetic.
THis is my first purchase with Eureka Forbes and I never expected such irresponsible behaviour from the sales person who took the order and the customer number [protected], no one answering is in auto response mode.
I need the installation to happen today, else, suggest me the further course of escalation points. Else take the product back and give me the money back immediately.


Regards, Maharajan/Vanikala[protected]/[protected]

This request is being raised for my father’s (Late Ashok Kumar Choudhary) Eureka Forbes account in Patna.

After purchasing the AMC on 12th March, no executive has visited to replace the filters and service my eureka Forbes. When they finally visited after escalation on 14th March’24 they asked me to reschedule the appointment before they could start the service as they wanted to meet their SLA. This is highly...

Yesterday (24.03.2024) I requested for service of my Aquaguard water purifier. A technician by name Sayed Tabrez contacted me and changed the filters of both units of water purifier. I paid him Rs. 8600/- (Rs. 4300 for each unit) and asked for a receipt. He said he would send the receipt on to my WhatsApp. So far I have not received the receipt even after repeatedly calling him. Kindly look into the matter urgently and send me the receipt. The techninian's cell number is [protected]

Customer ID
[protected]
Component ID
47054774
Serial No
[protected]

I have purchased AMC for my water purifier on 4th September 2023. But no service, no call, any response from Eureka Forbes even after many requests and call. AS per the AMC filters to be changed, but they never responds. The stopped working from the month of February and immediately I reported to Eureka Forbes. Finally after many requests and after almost a month one technician came with a packet of the filters on 7th March 2024 but don't know whether it was used filters or new. Just after 3 days the purifier again stopped working. Called customer care 10-15 times they says technician will come within 24 Hrs. Even mailed to grievance cell but no response.
I have contacted local technician also but not responded. Then there is no use of such fraud AMC. From the last One and half month I am purchasing drinking water.
I want my AMC amount to be refunded because there no use of AMC if they not provide any service.

I have two water filters registered under my name. When I tried to renew AMC for one of the filter online, I have selected wrong model which is already under AMC.

I called customer care for refund of Rs.3599 which was paid for the wrong product. Customer care representative {[protected]} said they cannot take a complaint to refund the amount and asked to reach out to online helpline support ([protected]). Online helpline support team is saying they cannot take refund request and asking me to contact customer care team. Every day I am making more than 10 calls, but issue is not resolved yet.

Please try to address the issue as soon as possible.

I have purchased Eureka Forbes AMC 12Feb 24, And raised filter changed request 3 times. Called customer care 10-15 times they told our technician will come and resolve.
I have contacted their local Dealer they said filter not available. Then there is no use of such fraud AMC. Because of this from last One and half month I am purchasing drinking water.
I want my AMC amount return because there no use of AMC if they not provide any service and on time.
My customer Details
1] Dhananjay Athare
2] Customer ID: [protected]
3] Registered Mobile: [protected]

Address: motera, ahmedabad.

Since last 15-20 days, my aquasure xpert water purifier is blinking and beeping continuously with a message fault no 1 call helpline.

I called the helpline and booked a service on 4th march 2024. They came and did nothing and said qe are getting new parts.

Again i booked a service on 8th march 2024 which is still unattended.

I am also calling the helpline, they have said that they will help but no help is being provided.

The eureka forbes guys called to get the otp without servicing and asked me to buy a new water purifier under exchange.

Now the water purifier aquasure xpert has stopped working.

Bought NEO UV+UF purifier on November 2022. (Our house is locked and nobody is living there.)
6 months free service was requested but no service guys called or came for the service.
On 10 November 2023, just before end of warranty, service technician called and my brother opened the house for the service guy.
On 20 January 2024, I visited the house and saw the purifier is not working. Booked complaint and technician came and said PCB is dead and needs paid replacement.
After raising many service requests, which were automatically closed, I became suspicious and opened the purifier and noticed that the PCB had been replaced with a very old and dirty one which is not even compatible with the NEO product.
All complaints to Eureka Forbes goes into deaf ears with the same automated reply that a technician will call soon.
Shouldn't a reputable firm like Eureka Forbes take action against their Service Center for deliberately cheating customers and spoiling the name of Eureka Forbes?