Eureka Forbes Complaints & Reviews

Hi there,

I bought a Eureka Forbes water purifier from Modren Electronics, Vishrantwadi, Pune. The product is the worst as hardly it works. It works for 2 days and net day it stops working. Please I request the Eureka Forbes to take away that product and return the Rs 11800 that I spent on purchasing this water purifier....

I have the service warranty paid and the service is very bad and no one taking care of the request. I have to wait at least 3 weeks of time to resolve my purifier issues. This is the 3rd time I am waiting from 2 weeks to resolve the issue. I have raised a request for smell in water on 2nd March 2023 and today it’s 19th March still no technician reached us. This is same from last 3 services. I have escalated many times in the app but no...

Cust id - [protected].

I had purchased and online AMC on 16.2.2023 under which i am entitled to free filter change. I have raised a request for service along with filter change on 12.3.2024, request number - CM[protected].

Till date the aquaguard service person has not called or come for the service. I have complained and escalated multiple time both online through Eureka Forbes call center but there is no...

Water purifier was not working properly, complain lodged to company on 9th March'23 (Complaint ID[protected] but their representative does not even bother to visit my house. Its more than 10days now.
I had to called multiple times and got escalated several times but its of no use. Till today no one has visited.
Imran is the vendor guy who manages my local area and I must say that he is not worth at all managing it. This...

I bought an aquaguard which was installed in the last week of December 2022. First, within two weeks it was leaking, and it took them one week to attend to the problem. Then on 2nd February it stopped working, the technician said it cannot be repaired anymore, and I was told that a new machine will be given. It is more than one and a half months now but new machine has not been given, in spite of repeated reminders....

Water purifier not working properly, complain lodged to company but their representative does not solve the problem and they killing the time of warranty. to get 1 liter purified water 10 liters water is lost....

I purchased Aquaguard Sure RO UV TA from Amazon and was committed that within 48 hours of delivery it will be installed by Eureka Forbes. But so long I am waiting after it has been delivered, no one has called for installation. I had given request over phone to their customer care number and installation code also I have received but still no one called and came for installation. I am suffering for drinking water....

Cockroaches might have entered the water purifier, this is very serious matter, as I was filling my glass of water suddenly a dead cockroach came into my glass from the tap of the purifier, please resolve this as this a very serious issue...

Ordered a water purifier on the 6th of march, they promise it will be delivered by the 7th or 8th of march. Today is the 15th of march there is no response from the person who is cordinating, who is apparerntly the circle head ( Dharmendra S- Santacruz east, Mumbai ).I have been calling him up but he has been ignoring or cutting the calls.
I let my colleague call from different number, he picked up the call but no solution from his...

The aquaguard water purifier which we purchased in nov/13/2021 is not properly working from the day of purchase,
Regarding the same I raised complaints multiple times for which the response is
1. Delayed attending by service person
2. The service person will temporarily do some adjustment to make it work for few days after which again the problem persists

Because of the delayed attending and Improper...

Very slow service
They take the machine with them for days at theor workshop under the pretext of repairs
They say spare part not available in a big city like Mumbai

In a period of 10 months after buying this machine was useless for almost 15 to 20 days due to repair for 2 times and in that period you have to incur other expenses for a proxy solution

VERY FRUSTRATED
Will never recommend...

CM[protected]

very problematic product and slow service
Technician doesn't seem to understand exrea problem
2nd time issue within a span of 10 months
When the service centre takes with them gor repair we have to stay without machine for almost half month

We have to do the cleaning work ourselves

So what's the use of buying !!!

I want immediately repaired...

On 7th of MArch, after servicing my AAquagard stopped working. I had raised the complint at that time in the evning itself. I had also booked a slot for 9-10 AM. But no one showed up, niether thier any intimation regarding the same, nor thy are responding to this....

Dear Deepa/Aquagaurd Team:

Again this Aquagaurd is out of order and this I am asking you return my AMC amount as you guys cannot provide services and maintenance.

I have purchased AMC From 02 Jun 2022 and asking you to return my money back because your are cent percent unprofessional and shameless. Never keen to know what customer is facing and trying to resolve customer’s issue.

You need to...

Had extended my AMC by paying 5400 in the month of January for AMC of my Aquagaurd Aura Ro+uv+uf+mtds.

It has been mentioned that they are supposed to change the filter at least once year. My filter was not replaced last year as well as I had raised a complaint on 20th of February regarding the same issue for my product.

One person visited my place on 20th and promised to return back with the required parts.br...

They have a huge number of representatives posing as fake agents . One such agent Manjunath B n (code:91663) came to my house for re-installation an AMC renewal on 1.3.23 . He showed my his I card with Auth. franchisee of Eureka Forbes . After servicing he took cash from me 4300/- and now he has stopped piking my calls and responding anywhere. Beware! of Eureka forbes company who is having such fake agents in the market . Buy any water purifier...

Employees from Eureka Forbes are selling user data to other vendors. One such fake company called Sureka forbes gave us the AMC for 2 years for Aquaguard product.
So we want resolution from eureka forbes as they are responsible for selling our data to other vendors....

Respected Sir/Madam,

I recently purchased Aquaguard absolute water purifier on 7th November 2022 . We received initially a faulty product which did not had hot water functionality . The faulty product was replaced with a newer one .

We used the newer product for two months and we faced water filtration problems with the product as the tds level was too low to drink .The tds level ranges between 10 and 20 . Old...

Inspite of AMC registration and repeated request, No visit by for last six days by Technician .AMC Registration Number SL[protected]. Repeated requests made everyday since 20th Feb 2023. Complaint cell was also sensitised....

I bought the eureka forbes AMC for this year in June for Aquaguard water purifier and I was assured gifts worth Rs 2000/-along with which included a hiar dryer and other three things.
Even after repeated followup with the local authorities and sales representative from last 6 months I have not recieved my assured gifts.
Now I am bieng told that scheme was only for 2 months and gifts will not be given.
Reason given is...