Eureka Forbes Complaints & Reviews

I purchased Eureka Forbes Aquasure Xtra
waterfilter from SPENCERS, Kakinada-533003. This is in the warranty period.
Water not filtering.

I had cleaned the water filter instruction given in the booklet by you. Top, Center Kit (segment) water coming from segment also. but not filter from bottom kit.

Water not filtering from segment bottom kit (last filtering unit).

I had given compliant...

Hi,
I purchased DR. AQUAGUARD MAGNA HD RO + UV + Mineral Cartridge + Biotron and I paid Rs. 18, 490 online n 2nd November, 2016 directly to Eureka Forbes (Customer ID is [protected] and Order ID is [protected] ). However the product which I received shows the price Rs. 17490, as mentioned in the tax invoice (Invoice No. [protected] dated[protected] and the supplied box. After repeated call and sending emails to Eureka customer care,...

I have ordered online dr.Aquaguard genus plus on 31st dec 2016 and the same has been cancelled on 3rd jan 2107 through online before delivery. But still i didnt get money refund. So far i have send many emails and contaced cusomer care, there is no proper response. Please take action on refund of money.
Order no: [protected]
customer id : [protected]

thanks
by
sampathkumar g...

I am using Aquagaurd Enhance RO for past 4 years.It is under AMC, Now the ro water is overflow from the tank, Automatic off is not working and also while using it is automatically switch off.The time taking for purifying the water is also so long.I had complaint in customer care on 18 jan 2017 service request no is [protected], they closing the complaint without visitng the house.Next day again i complaint in service center no is [protected].Again...

I have bought a purifier worth 20000 about 2 years ago. It worked very well for the 1 year, but thereafter the water quality has been deteriorating. I have taken AMC for the equipment as per the advice from the technician. But now after doing regular servicing, it has started malfunctioning. I have registered a complaint through their toll-free number.After so much yelling and complaining which lasted for weeks, they sent a technician came...

I had taken Aquagard AMC for 2 years. I was promised 4 services that includes 2 time replacement of candles. But the candles were replaced only in the first year. The second year service was done only once and that too candle was not replaced. After multiple reminders they sent a person who did the service within 5 minutes just for the records but when asked about candles he rang up his manager who convinced us that it will be done later....

I purchased a water purifier aqua guard enhance on 30Nov 2016 which was initially installed on 16 January 2017!!.After initial installation it is leaking all over.Maintenance staff has not been able to repair due to lack of expertise.I want to return/ replace the RO as the appliance is either defective or it is substandard appliance supplied in the market....

On 20th Jan 2017, I paid online amount Rs.4, 600 for AMC of water filter, Amount was deducted from my ICICI bank account but I couldn't get any confirmation from Eureka Forbes. My registered mobile number was [protected].Name K. Nagware Hyderabad.My customer ID [protected].

Regards...

Your service representative in Mysore is not providing AMC though I have paid by cheque Rs 8600. Several complaints have been made complaint no [protected].on 12, 14, 16, 18, 19 Jan 2017. The technician has not turned up.
I want my money refunded.The AMC is for 2 years. 16 Dec 2015 to 15 Dec 2017.Representative who has collected the cheque and gave me the AMC copy is Srinath mob no [protected].
I understand he is no longer with...

I had registered a complaint regarding leakage from my acquaguard nano acquasure unit.
The service personnel did not turn up for three days. This is the third time leakage has happened. I have also paid up 3000 last time around.
For a company of this stature, I had expected better customer service.

Date of incident: 12th Jan 2017
Date of filing complaint : 13th Jan 2017
Unit Name: Nano Aquasure...

It is extremely unfortunate that an organisation like Eureka Forbes is not bothered about the customers comfort.
I am sorry to inform you that we bought a aquaguard enhancer of eureka forbes in the year 2015 and had AMC in the year 2016 for 3 years.
But now when we are having some issues with the machine non of your employees are showing up even after numerous requests and phone calls for last 3 to 4 days.
Even your...

Myself nawaz from mangalore .my aquaguard genius water purifier was spoiled on Saturday and I complaint about it to the dealer harsha mangalore and they lodged the complaint to eureka forbes but they haven't attended till today and we r suffering here without proper drinking water it's been 5 days for today.and it's been just 7onths that I purchased this product .past 3 days I am going and complaining about the same to the dealer and as well...

CustID: [protected]
Complaint: [protected], 97801834
No Action Taken against the complaint number mentioned above. Please check how many times I have made calls to Eureka Forbes customer care and got commitments for immediate actions, but nothing happens. I am getting false commitments since last 2 months which makes me felt humiliated. I am ready to file a legal complaints against Eureka Forbes product Aquagaurd Magna. Since...

Dear sir,

I am ashok (H NO 4-9, LOCK DOWN, Gudlavalleru, Krishna district, AP 521356.) Rsident of gudlavallrru.
I purchased aquagaurd genious on 6-6-2016, at sonovision Guduvada.Bill no -SL-722, Tin No [protected], its was working good at starting two three months, after that miner problems solved ur technicians . i called ur help line number and i gave a complaint basis of over wastage water flowing and leakage from...

Dear Sir,
I have booked one Equagard "Classic + " Model at Bilaspur Chattisgarh State on 15.1.2017 at your stall which has been installed under"Chattisgarh Small Industrial Exibition from 13th Jan. to 17th Jan-2017. The Order No. is [protected]
Against above unit, an amount of Rs. 9490/- has already been transferred from my SBI bank account to your mobikwik no. 096643 on 15.1.2017 but the Cash back amount @ 5% as per scheme...

I purchased Eureka Forbes Aquaguard Superb water purifier on[protected] from C.S.Enterprises, Dhule.{ maharashtra }
But from October 2016 purifier was not working properly. Every week it occurs problem, problem, problem.
Day before yesterday company person came & repair the purifier. But today purifier is not working.
Eureka Forbes Aquaguard Superb..?????
I dont Expect from Eureka Forbes like this???
Third...

I have purchased Eureka Forbes Aqua Guard Water purifier and have also paid for their AMC initially for one year and later for 3 years.
Despite taking AMC we need to call the service centre every time and request them for making service.
What is the purpose of the AMC then?
The Service persons are also not friendly and every time it is difficult for us to call the Customer care and request for service.
This kind...

Purchased aqua guard geneus plus on 12 Jan 2017 on eureka forbes site thru online payment. Received confirmation mail n sms stating delivery by 14 Jan 2017. When contacted customer care on 14 Jan 2017 was conveniently told that the same will be delivered within 4 to 5 working days n the to be delivered by date received by me was a technical fault of the website as it was newly launched. When customer care was contacted again on 17 Jan 2017...

Thank you for the worst after sales service Eureka Forbes. You guys excel at it. It has been 3 weeks since my wife and I have been raising multiple service requests to replace the PCB borad of our Eureka Forbes Aquaflow DX UV Water Purifier, but to no avail. All your technicians and customer facing employees seem to garner an unusual knack to play deaf. I have been coordinating with Mr. Tushar ([protected]) and Mr. Sikka ([protected]) who sound...

I purchased Aquaguard invisipure on 7th Oct 2016 under order no.[protected]Customer ID [protected]) & have been continously been facing problems. Have registered my compliant tens of times and everytime after some superficial repair, the machine breaks down again. Am frustrated with the machine and the pathetic service levels. I demand immediate replacement of the machine....