Eureka Forbes Complaints & Reviews

Sir; I am Uday Gupta. Resi 38-D Pocket- A, Mayur Vihar Phase 2, DELHI 110091. I purchased Aqua Guard Enhanced UV on recommendation of Your Mr. Prafull Kumar Acharya Sr. Customer Sale Specialist. His code is 9052783 and his contact No is [protected]. I purchase this product on 27/09/2014 and installed on 30/09/2014. I made payment through HDFC Bank cheque No 728562 dated 01/10/2014 against Order No/ receipt[protected]. I have company printed order form copy. The sales person suggested me to purchase Enhanced UV at the current TDS level but service man suggest me for Enhance RO+UV. The sales person also committed me 8 litter Water storage capacity but it actually it is 7 litters only. Even hi is given in written. After repetitive request to Mr Prafull Kumar Acharya for Bill/Invoice on Phone or SMS only response was Aaj, Abhi, Abhi Karbata hun, Sir Aaj aapko 100 % mil jaye ga but I don’t get it from last 2 months. I make complaint regarding the bill 2-3 times. some complaints numbers are 79448022, 90862617 . Product (AG Enhance UV) is also problematic. It create different problem since purchase Tap leakage.No water filtration, Even same problem come again and again.Services are also poor. Now 2 months passed. Nothing has to be done. what should I do for bill. or can I complaint without bill or where should I complaint for it. Please Guide me. Regards; Uday Gupta [protected]

Sir I have bought Aquasure Nector RO recently. It dont even last for 6 month & now it down totally. When I try reaching Customer Care, the response is very poor. No support from them at all. Two person came for servicing the product, they made more problem still completely not working. They do not know how to repair the product. There had been so many reminder to Aquasure but nothing happened. This is third month still no resolution. Aquasure people did called up but the vendor did not turned up till date. Vendor that does the servicing for the machine. I request you to take necessary action as soon as possible. BILL NO:[protected] Dt 4/1/2014. Customer Name: Shakkir, PA house, GA College, CAlicut [protected], [protected] Dealer: QRS Retail Pvt .Ltd, English Church, West Nadakkave, Calicut, Kerala Phone: [protected], [protected]. [protected], Yours Faithfully Shakkir

I had logged request for servicing of my Aqua Guard- Crystal on 16.12.2014. Two service guys come to service my machine. After 2 hours of working on machine, they told me that there some part is broken in machine. We surprise to see that those service persons are not trained enough to handle the machine and had broken my machine. Even after I told them to replace the same because we had taken 3 year service scheme. But to our surprise, they told that they are not carrying those broken parts and will come afterwards and replace them. After 3 days nobody has come to replace those machine parts and servicing. We had to take drinking waters from neighours. What a pathetic service.

I am A.Ananda Soundara Raj from Coimbatore, Tamilnadu. I was worked as an accountant in M/s.EUREKA FORBES LIMITED from Nov 17 2010 to 4th April 2014.In that period a company recovered PF amount from my every month salary. After resignation my company is not respond to refund my PF amount. I sent lot of mail to company. But no response. I don't know my PF number also. Because they are not given the PF number to any Employee. How can I get my PF amount from the company.

I am having RO- Aqua Expert worth Rs 19573. My Registered Mobile No is [protected]/[protected]. I have been complaining several time (around 4 times in last 6 months) and got repaired many times though it is less than 1 year of Purchase. I think, I got damaged Peace. From last 2 days, my RO Plant is dead. I have registered complaint before 2 days only in your complaint cell (complain no.[protected] but answer comes is ---ok sir, some body will come to resolve your Problem but no body has come till now. Also in my feedback last time I had clearly mentioned that unit shud be replaced in case problem reoccurs. you know, water is a Prime and essential requirement and for last 2days and more...my RO is dead and no body from Aquaquard is listening to my Complaint. Forget about listening even lady executive told me that go to shop from where you purchased..i am not understanding the attitude and way of customer relations as service center is suppose to act on warranty and not shop keeper. Without water, I am facing a big Trouble. In apartment, what to do for Drinking water. How many days, one ask water from neighbour? I was having good Opinion about Aquagard but now i do not know when my problem will be resolved? You are requested to look in to my Complaint and on Priority as 2 days more gone to complaint registration. With Expecting to Resolve the Issue.

I have an annual maintenance contract (Receipt No.[protected]dtd.8.3.2014 for 1 year for my Aquaguard duo waer purifier with Reshma Technologies, Rajahmundry, Franchise of Eureka forbes Ltd.I lodged a compliant on 27.11.2014 as my purifier is not working.they didn't turn positively to my compliant.Inspite of several requests on phone technician came to repair the purifier on 4.12.2014 (i.e.7 days after lodging compliant).they identified that the UV lamp has to be replaced and put indent to the company on the same day.Even after 13 days it is not replaced and my compliant has not been resolved.I feel that it is totally negligence of the service centre.Ofcourse it is not the first time.Every time they are not responding positively and I am bothered much in this matter.I want a speedy solution for my compliants and expecting a good service for my payments.Please do something for better service.--- T.Satyanarayana

Hi, this is Deepu here with my registered cell number [protected]. i purchased aquasure RO water filter on 13-Dec-2014 and called up the toll free number [protected] at 18:27 hrs. they assured me 24 hours timeline for installation and since then i receive calls everyday saying the representative will come today will come tomo. have a lot of respect for Eureka and this act is changing my mindset towards it. let me know when would this issue get fixed regards, Deepu

as i have read so many complaints been lodged iam still doing it from my side because ihave also taken amc and paid Rs.4500 /- for three yrs and the service will be done only once in a year. my purifier service was due in last month itself . but till date no one has turned up. inspite of calling to the customer service centre they assuring me about the service but no action . hence forth i vll neither take an amc nor i vll suggest any of my friend circle to go for it .

Dear team, This is to inform you that I have taken a water purifier in year 2009 product name is "Infiniti". 1) I have taken an AMC for it for last 3 years and it gets lapsed in last July month: The service provider has given me only 2 time filter change and they suggested me to that they can provide me the filter even after the duration will complete, once I asked them to do so they denied and told me to renew the AMC and that filter will not be given to me. 2) after this bitter experience I have raised a complaint for changing my filter on 9-dec-2014 and the candles of the water filter got changed in one day by a representative called Dnyaneshwar - [protected], 8483902/1714, he said that once the water will come he will come and get it checked and taken my signature, after that this filter is not working and giving red signal..since 10Dec I am calling him but he is saying to raise a different complaint or he is busy, I should call him later...he doesn't have time, he has checked it properly and now I may need to get an AMC first to resolve this issue. By this incident I get two things very clear in terms of Eureka Forbes, that this company is cheating with the end users since there is no retails services provider in between so there is no control on your workers(who installs the purifier), also I understood that since the money they are getting so less for a single unit installation so they are not interested to waste the time for a repetitive task and hence end user is struggling with this. story does not finish here again today when i was raising a complaint the executive Gopal doesn't understand the complaint no., consumer number, phone number, he doesnt even understand how to check the history and how to deal with the customer atlast he has given me his senior Dutta Kumar's Number which is [protected] and when I called on this number the person disconneted the phone so many times and it triggers me to write a complaint against Eureka Forbes: I want the below points to be sorted ut: 1) What is the status of my AMC, how many times the filters got changed. 2) What is the status of the complaint of 09-Dec-2014. 3) How to sort out the issue of my water purifier, it is still not working after changing the candles. Warm Regards, Ritesh Sharma +91 [protected]

i have undergone amc with eureka forbes RO water purifier. as per amc, every three months they have to visit and give servicing to water purifier at free of cost. after may 2014 servicing, nobody turned this side, now 7 months over, inspite repeated service requests, simply they attend the phone and nobody will visit and service. 2. as per amc, every one year they have to replace the cartridge and it was due by october 2014, nobody is servicing, i request to instruct them to do the needful as per the amc

Dear Eureka, With deep regret would bring to your notice that my friend for life did not even took care for 1 year. I have lodged complain # [protected] dated 08.08.14, which is still not attended. After horrendous follow-up, Several Technician came from Mulund office, but did not turn up after seeing the machine. In-fact one of the technician, removed the original part (some eletronic) & replaced with a faulty one which did not work in front of him. He promised to return to take the machine to workshop, but no one turned up. Have also massaged the regional service head - Mr Pradeep on the number provided ( [protected]) but he did not turn back. Have also personally met one of the executive with the complain number, who in turn promise to revert in 2 days, but never turned up. I have been made to run from pillar to post, but none of your technician have made my machine work. Everyone was waiting for the guarantee to expire, so that they can charge for the service. I have already spend Rs 400 on the service to one of the guy, who did not return money inspite of machine not working. With deep regret, I show my dis-satisfaction to the level of commitment to resolve customer problem, it comes from the top. You may check the amount of sms & calls been done via my number to your service help, but in vein. I needed the machine most during the rainy season, but since nothing moved, I lost the hope. Now with deep anxiety, I am writing this mail. Also to my surprise today, when I tried expediting the complain, it says invalid ticket number as if my problem is been solved. With Regards & Thanks, Hiten M Shah [protected]

I am Dr. A.Kadirvel and bought Euro clean dry and wet vacuum cleaner ( paid on 11.10.2014 No.067024) from your team leader C.Sugumar (villivakkam branch). We received the product within two days but after lot of pressure they came for demo after one and half month.Still he didn't send the bill and did not sign in the warranty period. We are the customers of Eureka forbes for past 14 years and never experienced such a poor service. Kindly check our bill and do the needful immediately.

MY NAME IS RAVISH KUMAR FROM SECTOR 14 URBAN ESTATE KARNAL[ HARYANA]... DEAR SIR...I HAVE DONE [AMC] FROM M/S C.R ENTERPRISES SHOP NO 28, RED CROSS MARKET KARNAL...AUTH.DIRECT SALE & SERVICE CENTRE OF AQUAGUARD & VACUUM CLEANERS ..KARNAL. DEAR SIR I HAVE DONE AMC OF RS WORTH 1250/- FROM THIS ENTERPRISES..WHEN EVER I FACE A PROBLEM I HAVE TO CALL THEM SOO MANY TIMES..ON TELLING MY PROBLEM WHICH I HAVE BEEN FACING THIS SERVICE CENTRE NEVER OR EVER PROVIDE ME A COMPLAINT NUMBER I DONT KNOW WHY?..MY Q IS THAT WHEN THEY R NOT PROVIDING SERVICE TO THEIR COUSTOMERS THEN WHY THEY R DOING AMC[ ANNUAL MAINTANCE CONTRACT] OF THEIR PRODUCT..ALTHOUGH WHENEVER I NEED A SERVICE PERSON I HAVE TO MADESO MANY CALLS TO THEM O SOLVE MY PROBLEM...WHY THEY DONT ATTEND A COMPLAINT ..?? DOES IT MY DUTY TO CALL THEM AGAIN AND AGAIN TO RECTIFIE MY PROBLEM..? I REQUEST U I DONT NEED A AMC AND PLEASEREFUND MY MONEY BACK..THANKS WITH REGARDS...FROM RAVISH KUMAR...

I am using your product of AQUA RIVIVA(PRODUCT OF EUREKA FORBES)and having warranty up to year 2015. I have registered complaint (ref no:[protected])and calling frequently to customer care to send service person but so far no response. Req no: [protected]Customer Id: [protected]PL NOTE THAT : FROM 03.09.14 TO 04.12.14 we have got following service req nos.. but no responsible.. 78026521 78043998 78043998 78734880 79331002

COMPLAINT AGAINST AQUAFLO Dear Sir, I am approaching you through this mail regarding a complaint of AQUAFLO DX, which I purchased from CSD canteen. My details are as under: 1. Name : Lt Col Rameshwar Gupta 2. Address for Correspondence : 28 A Hanuman temple enclave Opp RTO office, Karkhana Trimulghreey Secunderabad - 500015 3. Mobile No : [protected] 4. Email Id : [protected]@yahoo.in 5. Product purchased : Aquaflo DX 6. Place of purchase : URC Air Force station, Begumpet, Secunderabad 7. Bill No : 034714 dt 30/07/2014 The product was defective from the day one. First it took the Hyderabad service centre 4 Days to install the machine. Then it was fitted in the night at 2000 hrs, so there was no water supply to check. Very smartly the engineer took the insulation certificate from me. The next day the machine was leaking from all sides, then all the parts were changed by your engineer, which I don’t know are genuine or duplicate and are they new or used parts. I also reported the matter to your office in Secunderabad and personnel went there, but till date I have not received any response from your office, which shows hoe poor response is for a grieving customer. I am totally dissatisfied with the product and your services. I would request you to replace this product as it is a useless product for me. Lt Col Rameshwar Gupta

I am from Hubli. A Salesman from Eureka Forbes, CTS. No. 4436, Vijaya Building, Vidyanagar, Hubli Came to us and for a about 2 months he repeatedly convinced me to buy a auqaguard. Purifier. We have accepted to buy one and purchased a AQUAGUARD UV ENHANCE making the advance payment. The Salesman's name is Anand P, Cell No. [protected]. Next day one of your serviceman came and installed the equipment. We asked to install the equipment at the location suggested by us and accepted by the Salesman in advance. Serviceman installed the equipment but he did not made proper routing of the piping. When we asked him to do it properly he told that he will come next day and will do the same but never returned. We tried to contact the Salesman and narrated him the situation. However he started avoiding our calls. In the meanwhile he did not submitted the invoice copy of the equipment. When we asked he told the same will be despatched by post within 15 days which we didn't received. After rigorously followed with him one day he came and promised that he will arrange to fix the problem by relocating the equipment. However again he not responded. He started avoiding our phones. All this process taken about 2 months and still we were suffering with the problem. (A photo is attached herewith) At last we had to contact your office where they told they will attend the problem and will also send the invoice. But they also not returned back. Again after following with them a week they despatched the invoice after 2 and 1/2 half months of purchase, and sent their serviceman for reinstallaiton. However to my surprise the serviceman told that he will charge Rs. 350 for the job as it is 2½ months lapsed after purchase. I am not able to understand why i should pay for their mistake. When we refused to pay, he returned without doing the job. We are still suffering with the problem and no-response from the standard company like auqaguard. I don't know how aquaguard appoints a irresponsible salesman like Anand

Sir The above complaint has not yet been resolved despite repeated follow up over telephone and email to your customer care. How much time your company takes to get it resolved. For the last 10 days we are compelled to take dirty water due to your poor service. It was not expected from reputed company to cheat the consumer after selling the wrong product. We requested to replace Green RO with RO+UV but not yet replaced. I again request to replace immediately failing which I shall be compelled to go to Consumer Court/CNBC Awaz's help. Thanks Anil Virmani M [protected] [protected]@ymail.com 10.12.2014

we have purchased Euroclean wet and dry vaccum cleaner on 22 october 2014, but still now we have not received original Product Invoice..Worst service by eureka forbes and i suggest the people not to buy any eureka forbes product...My "Order Form Cum Receipt Number is:[protected]"...Kindly deliver the product invoice soon

I am a customer of eurekafobes aqua guard(customer code:[protected]).We have 3 years of extended warranty until 29thdecember of this year.According to extended warranty they need to service 2 times a year in which during the 1st service they had to change the filters and the next time they had to clean the water purifier.They need to service for every six months without being informed by us.For the first service of this year they had come for servicing but didn't change the filters saying that they are good and need not be changed.The next service need to be done after 6 months.The six months had finally arrived but they haven't come for servicing.Insted they kept on calling us informing us to extend the warranty for next 3 years.I have called them and requested for a 2nd service since this is the last time for this extended warranty.After a month after several times reminding them they have finally came and said that your warranty has been completed by November of this year.I began saying them that it will be completed by December and showed them proofs of the warranty even though they haven't listen to us but finally they said they would do the service .But they didn't fixed those filters and began arguing that the filters need to be installed in the first service of the year and they wont install them at this end period of warranty.After requesting them they said they would fix them and went out leaving the 2 filters in our home saying that they would come in the afternoon after lunch to fix them.But they haven't come till today.I have called them a lot of times but they haven't responded.Please make them do service for my aqua guard as soon as possible.

Dear Sir/Madam, I think you people are just cheating your customers because we bought Euroclean wet and dry vaccum cleaner on 22 october 2014 but still now we have not received any original Product Invoice..If we call to your senior team leader he is saying that within 2 to 4 days you will get invoice, but still now we didn't receive any Invoice..Something wrong has happened and that fellow is not giving genuine reason what has happened...Shame on "EUREKA FORBES"..I was planning to buy AQUA GUARD water purifier from you but now i have decided not to buy.