Eureka Forbes Complaints & Reviews

I have an annual maintenance contract (Receipt No.[protected]dtd.8.3.2014 for 1 year for my Aquaguard duo waer purifier with Reshma Technologies, Rajahmundry, Franchise of Eureka forbes Ltd.I lodged a compliant on 27.11.2014 as my purifier is not working.they didn't turn positively to my compliant.Inspite of several requests on phone technician came to repair the purifier on 4.12.2014 (i.e.7 days after lodging compliant).they identified that the UV lamp has to be replaced and put indent to the company on the same day.Even after 13 days it is not replaced and my compliant has not been resolved.I feel that it is totally negligence of the service centre.Ofcourse it is not the first time.Every time they are not responding positively and I am bothered much in this matter.I want a speedy solution for my compliants and expecting a good service for my payments.Please do something for better service.--- T.Satyanarayana

Hi, this is Deepu here with my registered cell number [protected]. i purchased aquasure RO water filter on 13-Dec-2014 and called up the toll free number [protected] at 18:27 hrs. they assured me 24 hours timeline for installation and since then i receive calls everyday saying the representative will come today will come tomo. have a lot of respect for Eureka and this act is changing my mindset towards it. let me know when would this issue get fixed regards, Deepu

as i have read so many complaints been lodged iam still doing it from my side because ihave also taken amc and paid Rs.4500 /- for three yrs and the service will be done only once in a year. my purifier service was due in last month itself . but till date no one has turned up. inspite of calling to the customer service centre they assuring me about the service but no action . hence forth i vll neither take an amc nor i vll suggest any of my friend circle to go for it .

Dear team, This is to inform you that I have taken a water purifier in year 2009 product name is "Infiniti". 1) I have taken an AMC for it for last 3 years and it gets lapsed in last July month: The service provider has given me only 2 time filter change and they suggested me to that they can provide me the filter even after the duration will complete, once I asked them to do so they denied and told me to renew the AMC and that filter will not be given to me. 2) after this bitter experience I have raised a complaint for changing my filter on 9-dec-2014 and the candles of the water filter got changed in one day by a representative called Dnyaneshwar - [protected], 8483902/1714, he said that once the water will come he will come and get it checked and taken my signature, after that this filter is not working and giving red signal..since 10Dec I am calling him but he is saying to raise a different complaint or he is busy, I should call him later...he doesn't have time, he has checked it properly and now I may need to get an AMC first to resolve this issue. By this incident I get two things very clear in terms of Eureka Forbes, that this company is cheating with the end users since there is no retails services provider in between so there is no control on your workers(who installs the purifier), also I understood that since the money they are getting so less for a single unit installation so they are not interested to waste the time for a repetitive task and hence end user is struggling with this. story does not finish here again today when i was raising a complaint the executive Gopal doesn't understand the complaint no., consumer number, phone number, he doesnt even understand how to check the history and how to deal with the customer atlast he has given me his senior Dutta Kumar's Number which is [protected] and when I called on this number the person disconneted the phone so many times and it triggers me to write a complaint against Eureka Forbes: I want the below points to be sorted ut: 1) What is the status of my AMC, how many times the filters got changed. 2) What is the status of the complaint of 09-Dec-2014. 3) How to sort out the issue of my water purifier, it is still not working after changing the candles. Warm Regards, Ritesh Sharma +91 [protected]

i have undergone amc with eureka forbes RO water purifier. as per amc, every three months they have to visit and give servicing to water purifier at free of cost. after may 2014 servicing, nobody turned this side, now 7 months over, inspite repeated service requests, simply they attend the phone and nobody will visit and service. 2. as per amc, every one year they have to replace the cartridge and it was due by october 2014, nobody is servicing, i request to instruct them to do the needful as per the amc

Dear Eureka, With deep regret would bring to your notice that my friend for life did not even took care for 1 year. I have lodged complain # [protected] dated 08.08.14, which is still not attended. After horrendous follow-up, Several Technician came from Mulund office, but did not turn up after seeing the machine. In-fact one of the technician, removed the original part (some eletronic) & replaced with a faulty one which did not work in front of him. He promised to return to take the machine to workshop, but no one turned up. Have also massaged the regional service head - Mr Pradeep on the number provided ( [protected]) but he did not turn back. Have also personally met one of the executive with the complain number, who in turn promise to revert in 2 days, but never turned up. I have been made to run from pillar to post, but none of your technician have made my machine work. Everyone was waiting for the guarantee to expire, so that they can charge for the service. I have already spend Rs 400 on the service to one of the guy, who did not return money inspite of machine not working. With deep regret, I show my dis-satisfaction to the level of commitment to resolve customer problem, it comes from the top. You may check the amount of sms & calls been done via my number to your service help, but in vein. I needed the machine most during the rainy season, but since nothing moved, I lost the hope. Now with deep anxiety, I am writing this mail. Also to my surprise today, when I tried expediting the complain, it says invalid ticket number as if my problem is been solved. With Regards & Thanks, Hiten M Shah [protected]

I am Dr. A.Kadirvel and bought Euro clean dry and wet vacuum cleaner ( paid on 11.10.2014 No.067024) from your team leader C.Sugumar (villivakkam branch). We received the product within two days but after lot of pressure they came for demo after one and half month.Still he didn't send the bill and did not sign in the warranty period. We are the customers of Eureka forbes for past 14 years and never experienced such a poor service. Kindly check our bill and do the needful immediately.

MY NAME IS RAVISH KUMAR FROM SECTOR 14 URBAN ESTATE KARNAL[ HARYANA]... DEAR SIR...I HAVE DONE [AMC] FROM M/S C.R ENTERPRISES SHOP NO 28, RED CROSS MARKET KARNAL...AUTH.DIRECT SALE & SERVICE CENTRE OF AQUAGUARD & VACUUM CLEANERS ..KARNAL. DEAR SIR I HAVE DONE AMC OF RS WORTH 1250/- FROM THIS ENTERPRISES..WHEN EVER I FACE A PROBLEM I HAVE TO CALL THEM SOO MANY TIMES..ON TELLING MY PROBLEM WHICH I HAVE BEEN FACING THIS SERVICE CENTRE NEVER OR EVER PROVIDE ME A COMPLAINT NUMBER I DONT KNOW WHY?..MY Q IS THAT WHEN THEY R NOT PROVIDING SERVICE TO THEIR COUSTOMERS THEN WHY THEY R DOING AMC[ ANNUAL MAINTANCE CONTRACT] OF THEIR PRODUCT..ALTHOUGH WHENEVER I NEED A SERVICE PERSON I HAVE TO MADESO MANY CALLS TO THEM O SOLVE MY PROBLEM...WHY THEY DONT ATTEND A COMPLAINT ..?? DOES IT MY DUTY TO CALL THEM AGAIN AND AGAIN TO RECTIFIE MY PROBLEM..? I REQUEST U I DONT NEED A AMC AND PLEASEREFUND MY MONEY BACK..THANKS WITH REGARDS...FROM RAVISH KUMAR...

I am using your product of AQUA RIVIVA(PRODUCT OF EUREKA FORBES)and having warranty up to year 2015. I have registered complaint (ref no:[protected])and calling frequently to customer care to send service person but so far no response. Req no: [protected]Customer Id: [protected]PL NOTE THAT : FROM 03.09.14 TO 04.12.14 we have got following service req nos.. but no responsible.. 78026521 78043998 78043998 78734880 79331002

COMPLAINT AGAINST AQUAFLO Dear Sir, I am approaching you through this mail regarding a complaint of AQUAFLO DX, which I purchased from CSD canteen. My details are as under: 1. Name : Lt Col Rameshwar Gupta 2. Address for Correspondence : 28 A Hanuman temple enclave Opp RTO office, Karkhana Trimulghreey Secunderabad - 500015 3. Mobile No : [protected] 4. Email Id : [protected]@yahoo.in 5. Product purchased : Aquaflo DX 6. Place of purchase : URC Air Force station, Begumpet, Secunderabad 7. Bill No : 034714 dt 30/07/2014 The product was defective from the day one. First it took the Hyderabad service centre 4 Days to install the machine. Then it was fitted in the night at 2000 hrs, so there was no water supply to check. Very smartly the engineer took the insulation certificate from me. The next day the machine was leaking from all sides, then all the parts were changed by your engineer, which I don’t know are genuine or duplicate and are they new or used parts. I also reported the matter to your office in Secunderabad and personnel went there, but till date I have not received any response from your office, which shows hoe poor response is for a grieving customer. I am totally dissatisfied with the product and your services. I would request you to replace this product as it is a useless product for me. Lt Col Rameshwar Gupta

I am from Hubli. A Salesman from Eureka Forbes, CTS. No. 4436, Vijaya Building, Vidyanagar, Hubli Came to us and for a about 2 months he repeatedly convinced me to buy a auqaguard. Purifier. We have accepted to buy one and purchased a AQUAGUARD UV ENHANCE making the advance payment. The Salesman's name is Anand P, Cell No. [protected]. Next day one of your serviceman came and installed the equipment. We asked to install the equipment at the location suggested by us and accepted by the Salesman in advance. Serviceman installed the equipment but he did not made proper routing of the piping. When we asked him to do it properly he told that he will come next day and will do the same but never returned. We tried to contact the Salesman and narrated him the situation. However he started avoiding our calls. In the meanwhile he did not submitted the invoice copy of the equipment. When we asked he told the same will be despatched by post within 15 days which we didn't received. After rigorously followed with him one day he came and promised that he will arrange to fix the problem by relocating the equipment. However again he not responded. He started avoiding our phones. All this process taken about 2 months and still we were suffering with the problem. (A photo is attached herewith) At last we had to contact your office where they told they will attend the problem and will also send the invoice. But they also not returned back. Again after following with them a week they despatched the invoice after 2 and 1/2 half months of purchase, and sent their serviceman for reinstallaiton. However to my surprise the serviceman told that he will charge Rs. 350 for the job as it is 2½ months lapsed after purchase. I am not able to understand why i should pay for their mistake. When we refused to pay, he returned without doing the job. We are still suffering with the problem and no-response from the standard company like auqaguard. I don't know how aquaguard appoints a irresponsible salesman like Anand

Sir The above complaint has not yet been resolved despite repeated follow up over telephone and email to your customer care. How much time your company takes to get it resolved. For the last 10 days we are compelled to take dirty water due to your poor service. It was not expected from reputed company to cheat the consumer after selling the wrong product. We requested to replace Green RO with RO+UV but not yet replaced. I again request to replace immediately failing which I shall be compelled to go to Consumer Court/CNBC Awaz's help. Thanks Anil Virmani M [protected] [protected]@ymail.com 10.12.2014

we have purchased Euroclean wet and dry vaccum cleaner on 22 october 2014, but still now we have not received original Product Invoice..Worst service by eureka forbes and i suggest the people not to buy any eureka forbes product...My "Order Form Cum Receipt Number is:[protected]"...Kindly deliver the product invoice soon

I am a customer of eurekafobes aqua guard(customer code:[protected]).We have 3 years of extended warranty until 29thdecember of this year.According to extended warranty they need to service 2 times a year in which during the 1st service they had to change the filters and the next time they had to clean the water purifier.They need to service for every six months without being informed by us.For the first service of this year they had come for servicing but didn't change the filters saying that they are good and need not be changed.The next service need to be done after 6 months.The six months had finally arrived but they haven't come for servicing.Insted they kept on calling us informing us to extend the warranty for next 3 years.I have called them and requested for a 2nd service since this is the last time for this extended warranty.After a month after several times reminding them they have finally came and said that your warranty has been completed by November of this year.I began saying them that it will be completed by December and showed them proofs of the warranty even though they haven't listen to us but finally they said they would do the service .But they didn't fixed those filters and began arguing that the filters need to be installed in the first service of the year and they wont install them at this end period of warranty.After requesting them they said they would fix them and went out leaving the 2 filters in our home saying that they would come in the afternoon after lunch to fix them.But they haven't come till today.I have called them a lot of times but they haven't responded.Please make them do service for my aqua guard as soon as possible.

Dear Sir/Madam, I think you people are just cheating your customers because we bought Euroclean wet and dry vaccum cleaner on 22 october 2014 but still now we have not received any original Product Invoice..If we call to your senior team leader he is saying that within 2 to 4 days you will get invoice, but still now we didn't receive any Invoice..Something wrong has happened and that fellow is not giving genuine reason what has happened...Shame on "EUREKA FORBES"..I was planning to buy AQUA GUARD water purifier from you but now i have decided not to buy.

Hello, I purchased Device aquagaurd Device Extra tuff from D-Mart on 15 nov 2014. After 15 days i got the problem in a device were tap is not working. i complain in customer care but they not give me proper response. My complain no is 79344822. i didn't expect from eureka fobers. plz try to sort these problem soon. Regards Arun Singh [protected]

Company has sent reminder message of due of yearly AMC and told to send renew message After that received message as our person will contact shortly. However no any call received from company person. The reference no is as [protected]. Kindly arrange engineer for AMC otherwise i have to take up matter with customer forum against company

I gave a complaint on 22nd November ([protected]) but didn't get any response and was surpirsed to know that the complaint has been closed without even visiting my home. However, I gave a fresh complaint ([protected]) on 1st December and despite multiple follow ups and calls, till now nobody has attended to our complaint. This is an absolute pathetic service provided by Eureka Forbes. I have not been able to use my aquagaurd sice past 15 days just because of the absolute non sense response which I have got from Eureka Forbes. I have attached a picture of a live cockroach inside the filter of my Aquagaurd enhance UV. How is it possible? Is it a design flaw? Do I need to wait for 15+ days for somebody from Eureka Forbes to come and fix the problem? What kind of SLA you guys follow? You are putting our health at risk. I have NO trust on you and I will be dragging you to the consumer court now. I will advise everybody to throw their aquagaurd and buy a better water purifier. Please escalate this matter at highest possible level as its been more than 15 days since I am waiting for a resolution.

I have purchased water purifier AQUAFLO DX from Aquaguard (Eureka Forbes) and put a request for installation on 01 Dec 14. I have been promised that installation services will be provided within 24-48 hrs. Although, I have made several attempts to get the installation at an early date. But, unfortunately, none of them have turned up till now. My service request no. is[protected]. The customer care and product service seem to be pathetic. Mohan Dubey, [protected]

This Purifier I have Purchased just 20 days before but i have faced problem of water leakage from the Purifier and complaint Raised 2 times and the Service Personnel came and solved but not yet solved Permanently still giving trouble of water Leakage and fortnight onwards water spill over the Kitchen Room. So i have decided to send back the machine to your Office.or else you may arrange to Replace the machine at the Earliest I am un happy of this machine & Really cheated of your Executive my money also Loss Loyalty is failure of your side.