Eureka Forbes Complaints & Reviews

I am using Eureka Forbes, Aqua-guard Duo water purifier and recently renewed the AMC. Soon after the purifier stopped working 10 days back. I registered a formal complaint on 24th June 2014. The complaint number is 76905674. I was told that Service engineer will come on or before 26th June 2014 to service it. No one turned up. So escalated the complaint on 27th June (Complaint number[protected]. The response was that the engineer will turn up the same day. From 27th till today (30th June 2014), I have called them for more than 25 times. And they have only one standard answer " we will expedite it and the service engineer will reach your premise with in a day".I felt as if I am talking to IVR rather than call centre officers. Once I started shouting at them, they gave me manager Suresh's numbers - [protected]/[protected]. Neither the manager attended my numerous calls nor he reverted back. Now it is close to 7 days since my initial complaint. I am stranded and have no clue what to do with their pathetic service now.

Never go for Aquaguard... I have purchased neo from sales persion Shibnath Karmakar[protected] before dated on 18 May, while he campaign this item out side my office DEL-2. I purchased this for my native town Digha. Shibnath asked me receive this item at kolkta to avoid late delivery. He promised me collect this item and install this within month of May. But till now it is not installed. Earlier he gave me date that day did not come till now. Now he is not picking up my phone. I have called customer care but they are saying this is the problem with sales team and they do not handle this issue. I am frusted and wasted 100 rs by call. Now I want my back. I will raise complain in consumer forum...

Hi, I have Purchased Eureka Forbes 'Enhanced Green RO' purifier online, where in the site itself they have pro'mised' a freebee of Solar Lamp worth 600/- and a 100 /- worth mobile recharge. They have delivered the purifier and its almost 2 weeks now I haven't got the promised freebee. I have raise a complaint 5 days back but no response yet. The complaint number is 89839316. Please be aware of this before buying this brand. I took this purifier thinking they are notified Brand and reliable but they r not. Pavan [protected]

Dear Team, Please be informed that I have purchased the above model on 29/7/2013 based on the recommendation of your sales executive Mr. A Sham in Salt Lake, Kolkata. I was very happy with the Inova model, however he gave me a price of 500/- for the same, which was working perfectly fine. From the day, the new equipment has been installed, it has been giving me trouble. The product sold to me is a defective piece which has been agreed by your sales executive. Water is not falling in the bottle, the tap was defective. The water is not getting filled in the tank, flowing continuously from the outlet pipe. The tap had pests inside. I have been asking for a change from your sales executive, however he could not help me. Today when I went to your Divisional office in BF block, they refused to take my letter and said that they would not exchange. I am surprised and upset about the attitude of your staff . Abu being present in the office did not say anything neither had he escalated my problem to your senior officials. His job was over with the sales. I would like to escalate my issue to the highest authority. I bring from a customer service industry did not expect this kind of service and attitude from your staff. I want a revert at the earliest. Regards, Sujata Dasgupta [protected] Sent from my iPhone

I have purchased vaccum cleaner from your company and the employee named Ravi Keshari promised to give the pipe extention so that it can be useful at my home. After purchasing the same i called your employee thrice but till date no extention has been given. He is simply making us fool. The CSS code is 9069246 and his mobile no. is[protected]. My order form cum receipt no. is 023234. The same i had purchased in my mothers name Kusum Lata Singh on EMI basis. I am going to stop next 2 cheques payment and you are requested to take back your cleaner and reimburse my money.

Hi I have bought the Vacuum cleaner wet and dry model less then 6 months, now it is not working. I have raised complaint but service engineer not visited or resolved the issues. It is under warranty period. Problem: Vacuum clear make more noise, and smoke comes out from the machine. I have attached the bill copy. Can you please help to resolve this before the warranty period expires. Dinesh +91 [protected] [protected]@gmail.com

As per eureka forbes service engineer say the memran is not working of water purifiers {aquasure ro + uv ) at the time of service . But he was not change it in gurantee period in free of cost . He want full amount of this peroduct for change. Instead of company give me replacement guarntee of above product for 12 month from the purchage of this product.

we have been using aquaguard RO for the past 2 years and had also applied for AMC(annual maintenance charges). suddenly the product is faulty and is not detecting the flow of water, hence it is over flowing. we have called the the customer care many times and there has been no response to our query. please do take attention to this notice.

I am Using This Machine on my Boring Water as it was said by your sales person*(Mahendra Jadhav )* From *Past 2 Months I am facing problem of water is not filling up my tank* Service engineer comes and changed the pipe and told me that water force is not suitable but we checked the force still its not working He changed inlet and outlet cable still not working NOTE: *Service Center People says that this System is not suitable...

I have bought Eureka Forbes water filter AG ENHANCE RO+ UV WP system (NEW) carrying item code GWPDENRUV10000 for Rs 15990 on 27.02.2014 vide Invoice no [protected] Dated 27.02.2014. My customer ID is 10967397. Within a period of 4 months from date of purchase, I have registered complaint on not less than 6 occasions on account of non functioning of the system. Every time the Engineer used to attend after 3 to 4 days from the date of registration of complaint and resolve the matter. This is causing lots of inconvenience for me and also mental disturbance. I don't no the reason for malfunctioning of the system though system is a new one. The engineer's who attended the complaint are also not in position t inform us the exact problems. Also while purchasing the new Eureka water filter I have surrendered the earlier Eureka water filter with Model INOVA for which I was told that the company would buy back and send me the cheque. So far I have not received the cheque also. Also I was told that the AMC taken for the earlier water purifier for the period from 16.09.2013 to 15.09.2014 would be refunded to me on prorate basis. The has also so far not refunded. Therefore I request you to immediately act on my complaint and effect the following one: 1. To refund the buy back amount for having surrendered the earlier model of water purifier. 2. To refund pro rata AMA charges 3. To provide a new water purifier system of the same model as the new system installed goes out of order quite frequently and I am not satisfied with present system. In case of your not acting on my complaint within 7 days I will be constrained to take up the matter in consumer forum which I am confident that you would not provide scope for the same. Awaiting your immediate action. K R P Sarathy F 26 Golden Jubilee Apts Ashoka Pillar Salai K K Nagar, Chennai 78 Landline : 24717589 Cell : [protected]

I am the user of Water Filter RO model of Eureka Forbes which is under CMC vide Contract Receipt No[protected] valid up to 29/07/2014.
Your Service engineer never ever done the PM servicing including back flash . Every Quarter they have visited and changed the spares as detailed below :
30/7/2013 - IRON CARTRIDGE Rs 650 ( ICR No[protected]
26/11/2013 IRON Cartridge Rs 650 (ICR NO[protected]
SEDIMENT FILTER Rs 355 (ICR NO[protected]
CARTRIDGE Rs 650 ( ICR NO[protected]
27/3/2014 IRON Cartridge Rs 650 (ICR NO[protected]
SEDIMENT FILTER Rs 355 (ICR NO[protected]
This month your service representative of Eureka Forbes again visited my residence and asked me to change all the cartridge etc as detailed above.
As per your CMC terms all the above items are covered under CMC but Eureka Forbes company representative has cheated me by way of selling the above mentioned items despite of having CMC with you .
In one year I have paid total Rs 7440 +12.36% Service Tax ( Rs 4130 for CMC + Rs 3310 for Spares /Cartridge etc + 12.36% Service Tax )
I want the Eureka Forbes to take appropriate action to resolve my problem.

Gautam Samaddar
Purba Abasan, GD Block, Type-I, Flat A/2/3, 1582/2 Rajdanga Main Road, Kolkata 700107
email : gautam.[protected]@philips.com / [protected]@gmail.com
Contact No +[protected]

We have purchased Water purifier classic model from Eureka Forbes. The marketing representative who came at our place had committed us that two services are free of cost during 1st year. We will get a call from company itself for scheduling a date for free servicing. The first service will be after six months which includes the cleaning of the water purifier and the second service includes cleaning of the water purifier and change of the filter part. We had received a call from company for servicing after six months which was done at that time. But now, we havn't received a call from company for scheduling second service. Now, when i called Eureka Forbes helpline number, the are saying that the warranty period of the product has expired and it will be a chargeable service and company won't change the filter with free of cost. I logged a complain with company- 44B7774351 and found the bad response from service representative. I suppose, company has cheated us by providing wrong commitement through their marketing representative and need to take some strong action against such cheat. I will definitely take action against this wrong commitment.

I have AMC for aqua guard nova done at AHMEDABAD . Contract receipt no 10. 22993425 dated 28 Dec13. Customer no [protected]. Period from 31 Jan 14 to 30 Jan 15. I being army officer got posted to Ambala Cantt and my address is Col Vishal Sharad, P 27 Panipat line, Near Angora Farm, Ambala Cantt. My contact no [protected]. Kindly depute rep to do half yearly maintenance check.

After 2 complaint made really no persons have been contacted me for the status update also for my 2 complaint number[protected] & second complaint number[protected]. The first company which no after sales service. The sales rep. are well trained to visit before sales after that no one came after calling them for plenty of time to give demo, product bill, accessories of the product, gift coupon while buying product but till now nothing has processed. in this when i called sales rep. for getting things done he has told to complaint in police station. I totally frustrated of service and product and i really not like never seen this much bad sales rep. and i need my money back.

I had contract with Eureka Forbes for my Booster type Aqua Guard Water Purifier, Contract No: 18772953, Dated: 05-06-11 for 3 Yrs period valid till 04-06-14. As per the contract they are supposed to do servicing of the device six monthly with replacement of Carbon blocks & pre filter candle (once in a year). In addition to that, the on call visits whenever required in between is included in the contract. After signing the contract they make only one visit till Jan’2013. I made a complaint to their local franchisee lady representative, and call centre too- complaint ID No:[protected]Dt:[protected]. But there were no change no action taken from both the end. In addition to that, while ask for the service card to show the evidence service record- where the local franchisee made fake signature of ours as showing that they have completed their services on time. Made once again the complaint on 23rd June’14 to customer complaint about the same issue of not receiving any service during the year period- complaint no: 76889073, committed to resolve with a day. Next day one mechanic has come to resolve the without knowing the actual complaint. While taking to that regard to the local franchisee lady coordinator- even she could not talk properly- don’t know how to talk with customer. After all these I tried once again, put my complain to local Mira Road – area officer Mr.Jayant Bari- (Contact No: [protected]) and further to Mumbai area manager – Mr.Pravin Wankhade (Contact No: [protected])- on 23rd June’14. They said will resolved by 24th June’14. But I didn’t received any response. I should get the 3 years contract extended from now without any cost as I have already paid but they haven’t provided any services what they should.

The RO+UV filter (Aquasure) that I purchased a couple of years ago has been leaking for many months. Despite placing frequent calls to the customer care number no one has turned up. Every few days I receive a call to explain the problem - I am promised a visit and prompt service at the end of the call but nothing has materialised yet. It is better if Eureka Forbes informs me that they are not interested in after sales service and I will, at least, not wait for them and go to some other vendor / brand. Harassing a customer should invite some punishment for the company. Sarat

Dear Customer, Your service request number has been created. Please use this number for all your redressals. Your Service Request Number: E3B5372381 Thanks & Regards, Eureka Forbes Team I had purchased the aqua sure expert water purifier in the month JAN 2014. Installation took almost 15 days. I had requested for additional filter right from day one, which I got it only in may. We had water smelling problem in the month of April . I had raised may service requests regarding that. Even though it was under warranty, the service person told that I had to pay RS 1500/- for replacement of the filters, in order to set right the smelling problem But even after that the problem was there. Again raised a complaint to set it right, service person come, set it right, but he had not checked the water inflow into the machine. When contacted the same service person over phone, he says it is a torture to him attending to issue. When contacted the customer care over phone, they give assurance that the service person will attend by day end for the past 20 days, but in vain. I am believing in there words and staying at home not going to office, facing loss of pay. This is the worst customer care service I have ever seen.there is neither TURN AROUND TIME nor QUALITY OF SERVICE for the customer requests.moreover this aqua sure xpert model is a failure product, having too many drawbacks.a few of my complaint numbers are:76841294, 76781203, 76767131, 76731338, E3B5372381. It today the problem is not resolved. Looking forward for some attention to the issue. Ph-[protected], [protected],

Respected Sir / Maam, 1. I have placed a request for servicing of my Aqua Guard (Aqua Sure) on 21 Jun 14 (Complaint No:[protected]. I made 03 phone calls to your customer care, requesting to send across a technician and for all the three calls I made, I was assured that a technician is on the way. 2. At last I rang up one of your service centers at Madipakkam, Chennai where the individual was too rude and offensive in his approach and gave me a number of a so called technician and he was kind enough to let me know that, now it is my head ache to reach out for the technician and it was my lucky day and my calls were unanswered. 3. I think its time for you guys to check up your logo 'Your Friend For Life'. Seriously its time for you guys to rethink, when you guys cant even sent across a technician or afford a customer friendly executive. 4. Now, out of my bitter experience, I think its time to approach a new service provider than to stick with "Your Friend For Life" . Regards An Disappointed Customer Mob No: [protected]

i have a Aquasure RO+UV which is under AMC for which i have paid around 4700/-.since 10-11 days i have filed a complaint with the customer care about its disfunction but inspite of my repeated requests and calls nobody is there to take care of it and to resolve my issue.4-5 days before a person came to see it but he said that there is a problem in the adapter and will be resolve the next day but no response after that, ...no body is ready to take responsilbilty .i dont know how such a big company is running with so careless customer support ...they are just taking money from customers and running away...

My Aqua guard Total RO silver is under AMC. This machine have gone out of order and compliant was lodged with customer care vide compliant No.76813867on 18/06/2014. From the day itself I am reminding the customer care telephonically thrice a day and their sterio type reply is that the technician will be deputed immediately. Customer care was requested by email as well as by phone. Even after 4 days no action has been taken by them to repair the equipment. This is a clear deficiency in service by the company. Will the company look into the matter immediately.