Eureka Forbes Complaints & Reviews

Hi Sir, I stay in Bangalore and had raised a ticket to replace my carbon filter and sediment filter in my aquaguard model i-nova on 28 Dec, 2013. A service person named Swamy ([protected]) had come to service and after that the aquaguard is giving two beeps for six times. When I asked the Swamy, he told it will be okay after sometime. He took money and went away. Later after few days I raised another ticket 74589081. No body came to...

I paid Rs.7430 for servicing of my ENHANCE model Water purifier RO system (for 2 yrs AMC starting from 16.11.12 - 15.11.14). I rang up Ramu, Technician, he responded but did not came for servicing till date. Servicing is due from Nov'2013. Plz. direct a Technician for servicing. urgently and CONFIRM to me. C. P. PUJARI, Mob: [protected]...

I had purchased Enhanced RO model around 2 months back and it starting giving me trouble in just 1 month after the purchase. I tried calling the guy who came for demo and convinced me that my old machine is not very good and I should buy a new machine which costs ~15000 Rs. Now after sales, that guy sometimes doesn't pick up my phone an at other times gives me other numbers to talk to. Finally, after waiting for around 18 days and...

Dear Eureka forbes, Since yesterday I am not getting water and I requested Mr Lukmaan( the sales representative ) to help me to register a complaint. He lied to me that the complain has been registered but no body came to solve the problem. Right now when I got the customer care no online and asked for help then I was told that I will be helped by Monday as no complain was registered. I tried calling Mr Lukmaan but it seems he is too busy...

My water purifier's filters has been replaced during the renewal of the annual maintenance contract. After the replacement, lot of abnormal vibration and very loud sound observed in machine and water taste is coming too much bitter. Not able to take water at all. For last 10 days every day I contacted both local aquaguard center and later Eureka Forbes, they are all giving only false promises about servicing everyday.Representatives...

As other reviewers have said, the customer care is non-existant. I have logged over 4 calls this week including two where I was put through to a voicemail when I asked to speak to a supervisor. The guys at the call centre keep telling me someone is definitely calling me back but this has not happened. Someone said they would come and service my aquaguard on Thursday, even called me to confirm but didn't turn up. I need someone at...

We have installed Aquaguard on 20.06.2011 and after that we took their service contract of three years. Even on constant remainder these people don't even brother to called us or send somebody for service. What the use of installing purifier if they are not providing proper service for it. I have 4 year old child and 2 senior citizens in my house if anything regarding their health happen then who will be responsible. Nowadays so many...

i have made a contract with eureka forbes of about rs 8000 for about 2 years for the servicing of my water purifier but d enterprise the in nashik owned by some Deepak Kothawde with which i made contact does not responded well after taking money they didnt even did the proper servicing of my water purifier and now they claim that the company itself is not sending us the necessary requirements. I request you to please look into the matter...

Dear madam/sir, This is regarding half-yearly servicing of agua guard. A technician from Eureka Forbes, Nagpur came for half-yearly servicing of the aqua guard. But he, being new, spoiled the machine. It first started leaking and stopped working after some time. When we told him about the problem on phone, he refused to come. We contacted your customer care to send someone for the repair but of no use. After calling customer care team for...

I have registered a complaint for my Aqua guard water purifier early this month. The service person identified the problem as due to faulty PCB and told that the same is required to be replaced. However since then almost a month is over, AMC firm at Trivandrum Kerala has not rectified the problem stating non availability of spares causing hardships to the family. They are not even informing the date by which they would able to address the...

I have purchased aquaguard machine on 3rd December 2103 which is some 20 days back and has stopped functioning, I have complained on 20th December against which executive was suppose to come and rectify in 2 working days after waiting again complained where in reference number was given 74387467 again same story 2 days it will be addressed again today morning spoke to some Mr vinayak he promised it will be addressed today anyhow, but I fail...

I am struggling to get my in warranty RO water purifier with Eureka Forbes which is worth Rs 17000 serviced as it is not functioning well and for the past 45 days Eureka Forbes cannot arrange a single technician to service my in warranty product. I am so astonished to know that a company which is worth crores cannot send a technician inspite of my repeat followups and talking to their regional heads. I will never ever recommend Eureka Forbes...

I HAVE REGISTERED MY COMPLAINT ON 16/12/2013 . MY COMPLAINT NO. IS 74338993 . COMPANY SERVICE BOY VISIT AT HOME AND HE SAYS . FILTER TUBE IS NOT WORKING. AFTER THAT THROUGH TELEPHONIC CONVERSATION I HAVE AGAIN REGISTERED MY COMPLAINT ON[protected] CUSTOMER EXECUTIVE SAYS I FOLLOW YOUR COMPLAINT . BUT TILL DATE I HAVE NOT ANY GOOD RESPONSE....

Dear Sirs. I have purchase one water purifier vied Invoice no. 21338849 dated 19.02.13 from Eureka Forbes in exchange of their product ST 2000 after 17 years. After taking the new one I feel that there is some acquit problem of water filtration which is some white element coming out through the water and that element staged in storage container. Regarding this I complain at least 13 time all complain No. and date I have but no any Technicians...

Hi eureka forbes,
My request no is 89104335, cust id [protected]

I bought reviva ro on 8/12/2013. Delivered to my address on 14/12/2013...I was told at the time buying to provide my delhi address whereas i wanted it to get installed at my vaishali, ghaziabad address. I have been told by your representative that you can get it installed there after the delivery. Till 14/12/2013 i have been following your representative...

Dear All, I am a Eureka Forbes users for past 4-5 years. I have used several products of theirs i.e. water purifier (without RO), RO water purifier and vacuum cleaners. Eureka Forbes used to be market leaders ages ago, but now due to their bad customer service, they have lost their share drastically. I bought all the products of their based on the brand name they created, but the after sales is paratactic. Here are couple of more facts...

I Bought a purifier on 29/9/2013 from More mega store of Rs 1099. I installed it on 5/10/2013 and realized that it's washer is faulty and it's not connecting properly. I called the customer care service of Eureka Forbes for a technician visit but they did not send any technician till 1 month. And after 1 Month when a technician came he said that the washer is faulty and will give you a new one once it will come in stock. From...

I wanted to exchange my water purifier as I had bought a water dispensing fridge, I chat with the eureka people on the same & they said they will exchange my old with my requirement, As per the same sales person visited my place & he misguided me & installed the product the product which doesn't work only with the fridge & when ever I call he is promising the replacement, but always lies, regards the same I started the...

To Eureka Forbs. Bangalore 560 068. [ Permanent Customer code :[protected] ] Dear Sir/ Madam It is known fact that people go for Brand name, pay higher for better service, quality and satisfaction. But your organization does not beleave it. We have a service contact vide Contract Receipt no[protected] dated 8.5.13 for 3 years w.e.f 8.5.13 to 7.5.16. It is understood that your people should come and change the Candles at each...

I had booked a Enhance UV filter of EUREKA FORBES. These are the series of events which have been the cause o[censored]nnecessary tension to a ordinary customer: 1. I was not informed at the time of booking that the product will be delivered by courier. Very conviniently forgotten by salesman Mr. Atul Dubey of Goregaon Branch reporting to some MR. Mishra. 2. The next few days the salesman does a vanishing cum not answering calls act to send someone...