Eureka Forbes Complaints & Reviews

I have logged an online complaint on the Eureka Forbes app on 11 July for change of cartridge and scheduled the visit for 5PM on same evening. At 4.30 Vinod Khairnar called me but I was busy in a meeting so I returned his call after 10 mins. He rudely informed me that because I did not pick his call earlier he will not visit that day but will call next day 12th July, which he never did. I wrote to the customer care email of Deepa but no response so I called Eureka Forbes India customer care number and informed the lady that I want to cancel the technician visit since he never came to change the cartridge.

The customer care lady Chaitali told me that she is CLOSING my complaint because Service Request and Complaint are the same whereas I told her to cancel the technician visit. But still Chaitali insisted that she will close the complaint. So basically I have realised that Eureka Forbes maintains false records of complaints closed even when are not closed. The company makes a fool out of customers when their complaints are not resolved but in their system records they show false closures even when the customer has cancelled the technician visit since they got fedup of their technicians arrogance.
Further I insisted on speaking to a senior and she flatly refused to do so saying the senior was busy on another call. Even after 15 mins the senior was supposedly on another call and refused to attend my complaint.

I am now buying packaged drinking water since last two days due to negligence and arrogance of Eureka Forbes. If customer has to buy packaged water then there is no need to buy Aquaguard because buying it means falling into their trap and being treated very badly by the company. And the money is ours and not theirs.

Hello, dear sir, my name is Uvaisulkarny from kerala. I am working as a technician under Eureka Forbes business partner code 17915 name is THINK PURE. I am working with from 2 month. My employee code is 78719
Sir i have not received my salary since from July to till today. When i call my bp and our team leader they did not receive any call from me. I have tried many times but the didn’t respond yet. My bp name is jithin k and team leader [censored]hesh p . Sir, i am suffering from very bad conditions in this month.i have not money because we depend on salary but they didn’t give us. Please help me

I purchased an ro in April 2022 from Amazon with customer I'd [protected], but till now I have registered complaints many times in just last 3 months, everytime it stopped working. Now from last 1 week I raised req again for service as Purifier is not working, but still no one called to come. I called technician names Sohal pal assigned, he said he dont have time to come. This is ridiculous. How a person can be so casual in attending services. Even I complaint in Aquaguard to replace the product, but no response is received. This is a fraud and should be banned . I suffered loss of 11000 with this. Even at the time of installing the product, I.e free as mentioned, but the technician charged 1000 rs and refused to issue slip for it. Perfect example of corruption even at every level in aquaguard.

I have renewed AMC on 5th July 2022 and booked service for water related issues with time slot 5pm to 7 pm on 6th July 2022, my complaint no [protected].. I got a call from technician on 6th july and he said that part is not available so i cannot come, i told him that my slot is booked for 5.00 pm to 7 pm and evening time i cannot come and he was very rude..
I have followed so many times for servicing but no one has visited yet.. Got calls from customer care also that servicing will be done within 24 hours but no action has been taken yet..
I am buying water bottle from outside from last 4 days.. There is no need of buying AMC if theses kind of behaviour and service Eureka Forbes teams are providing.

If this kind of Customer service and behaviour will provide then no one will buy AMC and product of Eureka Forbes.

Kindly escalate this matter as i am facing problem from last 4 days..

Also very bad experience with Eureka Forbes earlier Customer service.. Technician had charged extra amount once he has visited for service and AMC renewal..
I have escalated this matter to Deepa.[protected]@eurekaforbes.com but result was not satisfactory

Sales man Mr Manoj Kumar B M (Emp Id:[protected], Works in Eureka forbs Bannerughatta road office bangalore. He came to deliver Vacuum cleaner which we bought from Eureka only and insisted/forced us to buy Aquaguard water purifier by telling some good offers.
Offers told are:
1. 750 rs cashback
2. 2000 rupees coupon which we can use in amazon/Flipcart
3. One used W/D vacuum cleaner - From employee quota
4.One gift watch worth 1000 rupees
5. And more tempting one was 5 years free service from employee quota

On Warranty card he wrote his name along with text "5 Years service"

And so we decided to buy.

Once device is delivered and installed. Our so called sales person stopped responding to calls and he blocked my number

Details:
PO Number and Date: SO ZDCF [protected] 06.04.2022
Customer code: [protected]
Sales person name and mobile number: Manoj Kumar B M - [protected]

I Need solution for this, please take your product back and refund my Money. I dont want this to happen to other customers, So please take Action ASAP

Product Details:
Eureka Forbes Dr. Aquaguard Nrich HD UV Purifier
Customer Name: Pritpal Singh (Cust. ID: [protected])
Serial no.:[protected]
Component ID:[protected]

Incident: I had purchased a Eureka Forbes Dr. Aquaguard Nrich HD UV Purifier about 1.5yrs back. It worked fine for 1 year with periodic servicing (Initiated from my end as Eureka Forbes people dont care for the customer...

I have bought a vaccum cleaner worth 10000 from them on April 22 and within a month it stopped working it has 1 year warranty. I have called the customer care and registered a complaint on 29th may, after many calls their executive came he saw the product and left but did nothing. When I called him back he said the spares are not available. Then I wrote an email to ceo desk, after many mails someone came took the product but no update till today, seeing their bad service I don’t want their product becos everytime when the product has an issue I don’t want go through this experience again so I told them I need my refund but so far I have not got any update from them. I have attached screen shot of few of the emails and also the bill to. Pls help me

Robo iVAC - B09G32PQ91 which was purchased on 28.12.2021 and has stopped working.

Complaint # CM[protected] registered on 9/6/2022 has not been resolved to date.

When I purchased a new aquacard I had exchanged it with my old aquaguard and at the tiem of purchase the asles man said the money will reduced of your old aquagard after submitting to the company it has been 1 month since the amount has not been refunded and nor he sales person or any other authority is tellign us anything. He has the aquagurad and havent givent the 100rs as he said you wil get.
Please kindly i need a resolution for this
Rishabh Tatia
[protected]
If we can get on call that we be easy

Sir,
I have Purchase a water purifier on dated 04-06-22 but amazon cellar service placed me damaged product order no #[protected]. His service engineer came to my home for installation on dated[protected]Current not Supply) he advice me to return that time my order window was closed. I have contact you but your customer care representative told me that your order window closed on 19/06/22. Kindly resolve the issue and change my product immediately other wise you will be lost my faith.

**suggestion : i) Please check item before delivery or charge fine to shop keeper to sending damaged product
ii) Don't Close return window till confirmation product installation not done by service engineer

COMPLAINT IS NOT AGAINST PRODUCT BUT AGAINST SERVICE PERSONNEL.
We had an "Inova" machine earlier.
We had taken an AMC for the machine which was valid from 04.12.20 to 03.12.23.
This machine stopped working hence a new machine "Classic" was purchased (sales order [protected] dated 29.07.21) was purchased
from Aquaguard.
The New machine was delivered to me 'online' through your service personnel Mr Amansinh (mobile [protected]).
He had promised me that the AMC would get transferred to my new machine.
Amansinh also had promised one spare new carbon candle for new machine.
Now the warranty is over and my new machine is without an AMC contract.

I am Shibatosh Bhattacharjee a consumer of Eureka Forbes Aqua guard. I have made payment of Rs. 5650 for 3 years renewal of AMC service on 08.06.2022. The service representative assured that link of downloading payment receipt should be provided to registered mobile number within 24 hours. But still not received any payment receipt and moreover reminder of renewal for AMC is coming to my whatsapp frequently....

Dear Eureka Forbes,

I had renewed AMC for two years on 25/06/2022. till now my mobile no. is not registerd so I am unable to get gift.

There is no water coming from the product for last 25 days and the engineer was at home the next day of complaint.
He said the chip needs to be replaced and will do it in 1 day
25 days have passed. We keep laundhing a service request every day and do not receive any reply or service. We just receive an SMS that the service request is closed

I had purchased the Eureka Forbes on 17.06.22 but still no men come to installation. This is shameless for your service. If you not provide the service then pick the Item from your end.

Its been a month I have been trying to get my money back, I have purchased the following products and all three are non functioning on the day they unboxed, despite complaining to the CEO office desk, customer care none of them are resolving my issue.
I would request you to provide my money back as soon as possible.

Your reference number for this complaint is [protected] for your product Forbes Quick Clean DX.
Your reference number for this complaint is [protected] for your product Aquaguard Select NRICH UV.
Your reference number for this complaint is [protected] for your product Forbes Select WDX2

No technician was assigned for Mandatory Request No. [protected]. This was pending from 9th June 2022 onwards.

I paid for AMC and the catridges should be replaced in AMC.

I gave the request for service and to change the catridges (Repair Request No. [protected]).

Again no technician was assigned for the above request.

Escalated many times this issue but no positive response from Eureka.

Water quality is degrading and it may cause health issues for my entire family.

Please help me to solve this issue.

Thank you SHAH KAVITA MEHUL for investing with TNPFC.
Your transaction ID for future reference is [protected] . Below is a summary of your investment using folio number[protected]

COMPLAINT SUMMARY -
Eureka Forbes are not processing my product return request. They are not refunding the purchase amount.

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COMPLAINT DETAIL -
I ordered a water purifier directly from Eureka Forbes official website and it got delivered to my house at Wakad, Pune.

However, their installation engineer Mr. Prasad Omane suggested to return back the UV water purifier as the TDS level was high and the UV water purifier will not serve the purpose.

Accordingly I submitted a return request on their website (within one week of the purchase) following the instructions provided by customer care.

It has been more than 2 weeks but there is no further communication from Eureka Forbes as to when I will get my money refunded.

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PURCHASE DETAILS
Product purchased - Aquaguard Select Classic+ Water Purifier
Customer ID[protected]
Order ID[protected]
Cost of the Product - INR 13, 490/-
Purchased from - https://www.eurekaforbes.com/ portal
Return Request Ref. - 32775

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TIMELINE DETAILS
5th Jun 2022 - Online Purchase.
8th Jun 2022 - Product receive.
10th Jun 2022 - Visit by Installation Engineer Mr. Prasad Omane.
11th Jun 2022 - Return request submitted online as advised by customer care.
15th Jun 2022 - Confirmation from executive Mr. Vinayak Navadgi regarding the processing of return request and full refund.

No further communication since 15th Jun 2022.
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Complaint request[protected] has been raised with Eureka Forbes Customer Care. Every time the person answering guarantees a call back and confirms that my case is being escalated but no one ever calls back.

Ticket num CM[protected]
Called on 23rd June to help replace water motor. No one has come to help complete this

Dear sir
I purchased water softener from Eureka forbes after a delayed and faulty installation they had to provide salt for the machine, when not received i raised a escalation which did not work for three weeks and your team and sales might be hand in glove
Now the local sales agent threatens me that he will not supply as i raised an escalation
So what is escalation service of Eureka to threaten people