Eureka Forbes Complaints & Reviews

We have an AMC for aquaguard enhance RO . We noticed a few days back that the water was salty and 2 days ago water completely stopped getting produced. We called the technician and he charged Rs 2625 for changing the filter. We havent even received the bill or receipt for that yet. What is the use of subscribing to the AMC is the company cannot take responsibility for the parts manufactured and supplied by themselves.

Please dont go in for any product AMC from this company.

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I'm writing this msg in regards to our complaint raised in your authorised office, Noida
From past 15 days my Aquagaurd is non- functional due to fault in PCB. After numerous call and follow up with your representative Ms Beena Khanna and Mr Mohit Prajapati my complaint is still not resolved.
They sent us a repaired PCB which we refused to get it installed and after our conversation with Mr Mohit he assured to get the new PCB installed within 3days but to vain. Would request you to look into the matter and get my issue resolved at earliest.
My details as follows:-
Mr. Pawan Kumar Sahni
Regd no. [protected]/[protected]

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Complaint No : [protected] dtd 17.08.2022 not attended so far 22.08.2022

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When I bought the Aquagarud 6 months back, I has told the life of the filter was 6000 litres, and now I have a warning sign on my machine asking to change the filter. There is no way that 6000 litres would have been used up in 6 months for a family of 4. Looks like the machine has a faulty indicator or the company is cheating consumers with incorrect information. When the technician visited the house he said the filters needs to be changed, which is not acceptable. Escalating this issue to either fix the machine or prove that 6000 litres has been used up.

Date of incident:[protected]
Registered mobile number: [protected]
Compliant number: CM[protected]

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Address: 202, AALAP bldg, Next to HDFC BANK Nehru Road

I bought Aquaguard water purifier from Eureka Forbes. Within 8 months, their product stopped working, I called their customer support, they send their man to check the machine, after conclusion, there is rode in Aquaguard machine to be replaced and company told that you've to pay us 1800 for the rode. I told them that, the warranty isn't expire yet and why are you asking for the additional charges?
They said that you've to buy annual subscription if you want to make it repaired in free (within warranty period) & and also he said the charges for the annual subscription is 8400 INR.

They never mentioned all these charges before & now they're clearly refusing to either repair the Aquaguard or replace it.

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Address: Hno84 nisarga layout dharwad 580003

Not yet received

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I am Ashis Malakar, my Reviva RO+UV model under AMC is giving trouble as the circuit has been damaged, this was
told by the technician who attended
me after raising complaint from my part.
It is two weeks, since then the circuit has not been replaced and no technician has visited. I am suffering inspite of having AMC.
I draw your attention to resolve the issue without delay.
Yours
Ashis Malakar
A AS 8/5 Arjunpur Majherpara
Kolkata-700059.WB.

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Our Aquaguard Water Purifier of very high price is not working since 14.08.2022. Complaints lodged almost everyday since then and text message through SMS received everyday mentioning that technician would visit within 24 hours. Complain Nos.- [protected],[protected],[protected], [protected],
Now they have blocked my phone. This is the way they treat customers, we purchased high end product on the assurance by Eureke Forbes on prompt service, now getting no service. Situation is horrible, living in a remote place, unable to get water.

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Aug 19, 2022

Updated by R_TIWARY Even after 5 days, no technician came to see.

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I purchased a Robolvac on June 30th and they said that it will be delivered within ten days and the product was not delivered, so I sai them to cance because of some personal reasons and they said ok.without any intimation and call they delivered the product on July 30 and even after that I even didn't get any call at the time of delivery.now from 3 days I didn't get any call.e

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Address: Summanhalli circle, Bangalore 560079

Website: www.eurekaforbes.com

I bought EurekaForbes Aquaguard Glory water purifier and it was installed on 7th Aug 2022 and the same day i raised complaint as the water was leaking and since then nobody has shown up from EurekaForbes to fix the issue.
I called the customer service on daily basis and everytime they say tomorrow we will send the technician but no body shows up it has been 11 days since the complaint and the problem still persists.
Looks like EurekaForbes is fraudulent company

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Address: Hyderabad

This is Rajesh Bandlamudi with customer ID [protected] and product serial no: [protected] have paid for the AMC on 19th July 2022 and the service technician came and fixed the new filters then the leakage was started but the technician told leakage will stop after 20 to 30 mins but the leakage was still happening, so I have raised complaint many time every day and customer care team will say that with in 24 hours we will slove the problem but nothing was happen even i didn't get any call from them. Please send me the experienced technician to fix my problem as soon as possible.I have buying water from out side i was not at all happy with the service.please do need full to solve my problem.i have send number of mails and calls to the customer care and [protected]@eurekaforbes.co.in and [protected]@eurekaforbes.co.in

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Address: 4-3-76/1-100, royal crown apartment,flat no 105, Near Pragati college, Hanuman tekdi

Fraud done taken 5000/- RS no problem solved and phone switched off

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I have logged a complaint on 12 Aug as my latest Aqua guard water purifier not working.

I have called many time and sent many emails.. But there is no
action from their side to resolve this issue.

Task No[protected].
complaint CM[protected]
cust ID :[protected]

Made a worst decision to buy this Eureka forbes Aqua guard.
Is there any one awake in Eureka forbes to check this matter.

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Address: Anna nagar East Chennai

Have been using Eureka forbes water purifiers for the last three years. they collected AMC amount 4000 over phone by December 2021. But no filter membrane change so far. Simply came and clean the outer body.

I called that branch manager Tr.Ravichandran . He didn't response properly.

Simply cheated our 4000 rs. They doing like this for many people.

We decided to make a police complaint against this cheat.

Public pls pls pls don't buy Eureka forbes products.

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Address: SAPNA APARTMENTS, FLAT # 102 , B.S.MAKTHA, BEGUMPET , HYDERBAD.

Our water purifier out put of pure water is very low.

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Its been 1 week we raised a service request for repair.
The tank is not filling at all
And the water purifier is getting hot
Ph: [protected]

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Address: 186/173, Shahrarabagh, Allahabad

I have purchased Amc plan of 2 years worth
Rs INR 11000 on December 2021 and my
Aquaguard is in the Am plan warranty.
From the last few days my R.O is not
working.I have also complained to the
assigned service center but neither they
have repaired nor they responded
positively also the assistant Vijay kumar
Maurya (Ph no-[protected]) who was
assigned the duty to repair my RO is not
responding.I kindly request the authority to
take immediate action towards it as we are
unable to drink water from last 3 days

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Address: Aquguard, bhubaneswar

We have done AMC of aquaguard recently. and now our aquaguard is not functioning and while switching on it sounds of blast like electrical short circuit inside. One technician visited on 9th august and said the PCB will be replaced within 1 or 2 days. But till now It's 13th august and no repair or replacement done. Then why they advertise of best service if they don't have extra spare parts. After doin AMC if I will not get proper service then why to use. In this rainy season drinking outside water having aquaguard at home is not safe for health. Please resolve this. Complaint id CM[protected]

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There product stopped working a month back since then iam trying to reach them and raising complaints but everyone are saying an technician will visit withinin 24 hours but no one came . It’s been 20 days almost And there always saying a technician will come but no one came, iam loosing my patience already

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I have AMC of my water purifier(Eureka Forbes make). Recently on 7th August it stops working due to main PCB failure(Visit by technician on 8th). As per technician spare PCB was not available & it will made available in 2-3 days. But till today spare is not arranged. I am continuously writing mails to company as well calling call centres/local service team, but always getting same response as matter was taken care in fast track but no one has confirmed repair of machine timeline yet. As I am covered under AMC(Around 60% cost to machine purchase MRP), spare should always be available for my machine which is common model of Eureka Forbes. Need legal advice for matter. I have mails & call recording as proof.

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Eureka Forbes Complaints & Reviews

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Eureka Forbes reviews & complaints page 34

Enhance RO AMC is useless

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Non availability of PCB

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Nonattending service request

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Aquaguard filter life not as per recommendation

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Taking charges for product repairing before warranty period.

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Spykar gift

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Reviva RO UV model under AMC not getting service after the circuit is damaged

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Service complaint regarding water purifier

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Product return and refund issue

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Eureka Forbes Aquaguard Water Purifier no service by provider

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Water Leakage after new wrong filters fixed

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Fraud from company technician

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Water purifier not at all working

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AMC payment and fraudulent service

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Invispure water purifier

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Eureka Forbes Aquaguard Aura UV+UF (TDS: Up to 200PPM)|Patented Active Copper & Zinc Booster|Wall or Countertop Installation, 7L S

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Aquaguard R.O damaged

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No repair of aquaguard after 5 days of complaint

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Not responding for service

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Service related issue

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