Eureka Forbes Complaints & Reviews

Sir when i am switching on the machine by touching, the light of the machine is not moving so we think due to that problem water may not be pure 100%. So please send your mechanic to solve it....

We did an amc for 2 years in October, the first servicing was due in February, we booked a service request on Wednesday 23rd February and to this day no one has come for the servicing, we even filed a complaint thrice on the automatic eureka Forbes watsapp number but no one has called us to this date. Disgusting after sales service .
Service request number [protected] and some Sanjay Kumar was assigned to attend our service request...

Hi I would like to let you know that I purchased a AMC for Aquasure crystal water purifier on Feb 1 st 2022 through a link from the company sent to my mobile. I was a former user of the product. Recently I had changed my device . However I wrongly purchased the AMC for Rs 5650 for a period of 3 years. The service personnel came for Aquasure service and noted that the device was different. He politely explained it to me. I request you to Kindly...

I bought an Astor model of Aqua gaurd water purifier on 26th feb 2022. The distributor arranged to install the RO on the same day. After installation when I gave him the money and asked for the bill. He took money and said the Eureka forbes billing software is not working so he will provide bill and warranty card on next day. I I called him the next day he said the company's billing software is still not working and he will be unable to provide...

I have purchased a water purifier and is in warranty period. On 6th Feb 2022, Water purifier stopped working and raised complaint for the same. On 7th Feb 2022 technician came and told spare part is not available, will take it 3 days. After 3 Days i am continuously call the call center executives and everyday they are saying technician will call back, till date they have not attended. I was not happy with the things going on with my complaint....

Sales person from Eureka Forbes had visited our home on 17th Jan 2022 . His number is Raghu([protected]) . We were interested in installing water softner but we were not sure if it was installable. He surveyed the bathroom and said he would take care of installing and guaranteed no issue in installing. Despite our reservation he forced us to pay Rs17500 that day itself. After the product was delivered the installation technician came and confirmed...

I have ordered a 3 star AF 10 series inverter split AC-1.5 ton (Order id [protected]) on 11 February 2022. The order has been accepted and the payment was successful. There are no changes in the order status since the day of the purchase. I have contacted the customer care and they said that there is no product available right now and they promised they would intimate me when the product is available. The customer care executive did not contact...

Mentally tortured by eureka forbes, facing problems with water purifier since bought, they gave a defective or damaged product, and behaving so rude and careless, who will pay for my medical fees I face mental torture, either exchange with new product or refund back.
Complaint no. [protected]...

I have a subscription for three years with eureka forbes in which they provide yearly servicing.
But now they are not providing the services and are purposely delaying it.

Please take strict action against them and provide me a solution ASAP....

Sir,
My name is Pradip Kumar Mitra and my mobile No. [protected].
and consignee No. [protected].

That my AMC for water Filter is valid upto[protected].
Today a service man Dipak Koley came and made service my water Purifier
but not changed water filter which is still due.

So kindly make necessary action so that the water filter can be changed
as soon as possible.
br...

Aquaguard is not installed properly and due to which there is lot of leakage. Raised complaint on 29th Jan since the there is no response....

We have an AMC for our RO purifier. And in last week on Jan 2022 as part of regular process we got the unit serviced under the AMC. The service engineer name is Sarvesh. He cam and serviced.

Within 1 day we called him back as the unit stopped working and water was not getting filled in the tank. Sarvesh came, checked and stated that we need to log a complaint on the official number as some particular part was not working and...

Hi,
I have registered complaint with CID:[protected] on 14/2/22 for service of my water purifier, but multiple calls to customer support for getting it fixed did not yield any results. I have even escalated this issue to company management using their Three level of escalation matrix but still the issue has not been resolved. It’s stressful for me to continue follow up with them with no outcome hence requested them for refund of...

Dear Sirs,
I bought AquaGuard in 2020 with additional 12 month AMC, which is expiring 6th March 2022 but since last one year no one attempt service at my place. I keep calling but they don't come.

Please loo into the mater.

my contact number is [protected]
email address : [protected]@yahoo.com...

We have purchased Forbes on[protected] from BAJA ELECTRONICS, VISAKHAPATNAM.
We have used it twice and encountered issues with the product after second use where the product did not turn on. In October, We gave it to the Eureka Forbes Service Center in Madhurawada, Visakhapatnam. Due to the unavailability of the technician and me being out of town, it had to be there for a while in November and december.
Unfortunately, the...

We have purchased Forbes Wet & Dry NXT Vacuum cleaner on[protected] from BAJA ELECTRONICS, VISAKHAPATNAM.
We have used it twice and encountered issues with the product after second use where the product did not turn on. In October.We gave it to the Eureka Forbes Service Center in Madhurawada, Visakhapatnam. Due to the unavailability of the technician and me being out of town, it had to be there for a while in November and december....

The water purifer is registerd in the name of :

Ramadas Lavudya
Ph.no: [protected]
Address: 1-3611, Road.no: 6, Jawahar Nagar Colony, Ameenpur Road, Chandanagar, Hyderabad, Telangana, 500050.

I have registered a complaint regarding the general service in the month of december. The tecnician from Eureka Forbes has come for the service and asked to pay for the AMC to be paid, we have paid the AMC....

Machine faulty from the time we purchased. twice PCB has been changed, electrical cables have been changed. Every now and then machine is not working very often. On 11 different occasion, machine is repaired,...

I bought an Aquaguard Classic+ water purifier in Jan 2021 in exchange of an old machine which had an AMC valid until Jan 2022. At the time of purchase, the sales man Mr. Naveen promised to transfer the AMC to the new machine. It is now more than a year nothing has been done, I have written several mails to Eureka including the CEO and have also called the customer service to no avail. I have lost faith in the company and would advise customers...

When i got this product from the company, at the training demo itself i informed the technician that the product was not as they claimed and i want to return it and put it back in the box. They have a 30 day money back return policy. For the last 10days i have written to customer care, escalation desk at the CEO office but all i get is an assurance that the concerned team will get in touch. Nothing happens. The concerned team is the sales...