Eureka Forbes Complaints & Reviews

I have been trying to get dust bags for my vaccum cleaner for the last 2 months and the company says they will send a technician to my place and charge me 550 INR just to deliver a 200 INR dust bag. I said that I can pick it up from the nearest store / service centre. I visited the service center address provided by the online customer service agent, and they didn't have the dust bag and they told me to contact the customer service again. Its been 2 months the machine is lying useless in my house and I am trying to get the dust bags going round and round with the customer service. Please help

Service is pathetic, no action after multiple escalations. We brought this product on 18 Mar 2020. Initial year product and service was fine.
We Renewed once in 2021 paying 4000 which suffices only for 4 service.
Recently again we were consistently receiving multiple calls daily 2 on my and husbands mobile phone to renew AMC.
Our Filter and Cartridge is expired the tank needs cleaning its giving dirty water even insects cockroaches enter their tank. We have paid Rs. 4000 towards AMC Renewal on 3 July 2022, multiple calls 3 escalations. Since then they are giving 1 reason the Cartridge of your model is not available in Mumbai coming from Banglore but no one has yet come to service. They keep saying it will be done in next 2 days but no update back. We need the AMC money back or service done asap. Pathetic Service handling mechanism.

I have a euraka forbs trendy nao and the house connector links got broken and now i am not able to fix the pipe to the machine. Kindly get back to me @[protected]@gmail.com

Dear Sir / Madam,

Few months back at the end of March the Service man installed the new filter within AMC and took our first filter because he said that first filter live is over. After that he installed new filter and it gives good service upto one week ; then slowly it started showing problems. The aquaguard became slow. Then I call the service engineer he said we need to get this filter change. We need to buy new filter now.

Please look into the matter as soon as possible.
Name- ARUP ROY
Phone no- [protected]

My Water Purifier is not working since 1st Aug.22.I lodged a complaint in this regard on 2nd Aug. morning.A Service Mechanic visited my premises on 2nd evening and having just looked at the machine told me that the Power Supply Board needed to be changed.He wanted me to renew my AMC on that day itself though the same is valid till 30.08.2022.He wanted me to give him a satisfaction code which I refused since my problem was not solved. Inspite of my several calls and whats app chats my problem remains unsolved.I am totally disappointed with the customer care of the company.It exists in name only.
Complaint No.[protected]

Since 3days no one attending the complaint

NO Service response for tickets

I have installed water purifier AQUA GAUARD SELECT NRICH U in April 2022 with 2years AMC

It’s not even 2 months, I have raised 3 tickets with customer care so far for a single problem “Water leakage “ no one showed up for service till now.

I am really fed up calling customer care and getting new tickets every time I call them but no one responds to that ticket.

My filter was serviced by a professional on 27th july . But today my RO filter is not working. Now at dis 11 pm i am facing drinking water crisis. As all shops are closed i am in a big trouble for drinking water.
This is a common problem i am facing often from this company. They always come to service it but after few days i face problem with my RO water filter. Upon contacting them they send a professional for check up but they always say i need to change some parts. And as so i always do accordingly . But this is the limit. Please help me out

I've been trying to get my water purifier (Aquasure Amaze) in warranty repaired from 1 week. Water is not getting filled in the tank. All I get from customer care is the assurance of resolution in 24 hrs. So far I've wasted almost 1 hour talking to the customer care, but no action is taken. This is the 4th time I'm facing issues with the product, and as per current experience and prior instances, if given an option I would prefer to return the item and opt for a refund and go for a better brand giving decent after sales service.

Hi, I have bought Aquasure filter of Eureka forbes from Amazon and its still in the warranty period. Since 4 days water purifier is not working and i have raised the complaint through customer care. No technician is visiting to address the issue even after multiple follow up calls to customer care. Since its in warranty period i am not willing to go to local technician as the cost of repair is unknown.
Since clean water is a basic need of any house and Eureka forbes as a company failed to address the customer complaint even after 4 days, I request them to refund the product amount so that I can throw it and buy a new filter from other company.
Complaint no: CM[protected]

I raised complaint on July 7th but without resolving the complaint I got feed back text for which I gave negative feedback. I called there customer care couple of time, the ready made answer is we will look into it ASAP, same thing with emails as well. I tried complaining through tweeter as well but no use, below are the ticket numbers so far for same request.

CM[protected]
[protected]
AOZB-239225
AOZB-240132
DNDR-160109

Damaged or Not working Purifier supplied - No service in 1 Year Gaurantee Period

I have purchased a Water purifier (Aquagard marvel NXT from amazon on[protected] the product got delivered on[protected] i am calling and requesting the customer care associates to intiate a installation request for my product installation till date i.e;[protected] im continously calling and asking them every associate will say a common thing that we are escalating your issue and will be resolved within 24 hours but nothing is happening is the company associates are willing to do my product installation or not ?
and today i got a message from amazon stating that your product installation has been cancelled by the company

i need to know the reason

Dear Sir/Madam,
My name is Fiza Qureshi from Kurla east, Mumbai 400070.
Few days back i have purchased Aquaguard Eden RO+UV+MTDS+ Water purification system (S/N: [protected]) from nearest Vijay Sales. Register No.[protected].
From the day one of the installation to till date i am facing water leakage issue with the purchased Aquaguard.
Installation didnt got complete by the technician Mr.Ravi Singh:[protected]...

Aquaguard technicians came to my home and sold me 2 yrs AMC worth 10k. Not even one month down the line the purifier started leaking once again. Upon raising a service request they claim the bill I have is a local one and they will charge extra for any repair. Looks like they are running a fraud scam. I should have bought a new purifier rather than getting into this AMC scam.

Technician contact :
[protected]
[protected]

Manager contact :
[protected]
[protected]

Pathetic service
Inspite of 50 calls for reminder, they r not coming for service
Literally fade-up with the issue
Will not recommend this brand to anyone

I bought Aquaguard UV + UF in November 2021 and after 4-5 months the service man calls up for maintenance check and service. Just before he came the water purifier was working at it’s best and he also mentioned all looks good. But just after he left within a week it stopped working literally. When I called him back he said your filters needs to be changed. Its not even been 6 months we need to get this changed? I have been following up with Eureka Forbes customer support team but they are not helping. AMC charges are 3.5 for a year and they are saying the filter can be changed only once in a year! Everything with this company and working for this company are big fraud. I spent 10K on water purifier and now the company/service scam are expecting me to spend 2.8K every 6 months? Eureka Forbes please get this fixed as its under warranty and the purifier was rarely used or agree to the fact the product is so bad and stop manufacturing. The reviews on Amazon.in how each and every customer who bought this model is struggling. AQUAGUARD AURA UV UF

I have purchase eureka fobres 2000 .as on 26.06.2022 .but we have facing water leakage to every 2 days .we have facing so many problems.i have called so many times to custMer care .but nobody cannot solve my query.and no body can not vist my location.i have a loss of money some of rs 60000 .so pls help me .eureka foberes custamer service is employee is irregular talk to custamer.i have called so many times to eureka sales man. But that person was not lifting the phone.

For every 3 months the white light comes and water stops coming and the service guy is also saying that this model all filters r deficitive but the company is not responding to this, the model is (Crystal nxt uv+uf) and wen we ask the manager guy he is saying that we r drinking all the 5000 liters then we must be elephants to drink so much

I had placed a service request for replacement of machine end connector of hose for Futuro Euroclean Vacuum Cleaner. The complant number is [protected] dated 26 June 2022. It is almost a month and noone has bothered to even contact me for the same .
Firstly the quality of connector is so bad that it is bound to break Then the spare is not available and noone bothets to attend to complant.