Eureka Forbes Complaints & Reviews

The Reason for placing the "Aquaguard Select Water Softener AWS 5000" is to avoid the salt deposit in the Plumbing Materials used in the house.

I was told that if any issues in the water softener will be addressed in 2 days. I raised the case ( CM[protected] on Friday, 29 July 2022.
Service Engineer visited the site on Satruday, 30 July 2022 [ He didnt idea about "Aquaguard Select Water Softener AWS 5000".
Another Service Engineer visited o Sunday 31, July 2022 and identified "STRAINER BOTTOM" has been damaged and due to which the RESINE from the VESSEL has reached the tank. Approximately 10 KG of RESINE came out of VESSEL and moved to TANK and settled there.

Now i am being asked to pay 8000 for the New RESINE to be added to VESSEL.

Service Engineer on 1 Aug 2022 informed that Faulty part has been ordered and it would take 3 Days to reach.

Its been 12 Days now, the faulty part has not been reached and water softener is not fixed till date.

I had spoke to regional Service Manager and he says " BOTTOM STRAINER gets damaged very rarely and spare is very rare.

My simple query is, If you are selling a product and you say the Spare is very rare to get. For me its looks ridiculous.

I may want to esclate this case to top Management in Euroka Forbes. Whom should i reach next to the Regional service Manager.

Thanks
Saravanan AR

I am calling Eureka Forbes for installation of my RO system complent ID [protected]. It's been 4 days no help from them. Every day tell me that they will install my RO system today. Still there service person didn't called me

I have raised a request for service of water purifier on 1st August 2022 but still not received service from the company. As per the company norms they promised to give service in 24 hours. Called up many a times on customer care and also escalated the issue but no success yet. They just say that technician will visit in 24 hrs but no one visits. My request is still open. My service request number CM[protected]. My place of residence is Ulwe, Navi Mumbai, updated the same with Eureka Forbes as well
Kindly get this issue resolved asap

We had purchased AMC from Eureka Forbes Invoice No.[protected] Dated 16th July, 2022. We have nee requesting for a repair visit since then but are being told 'next day' since and that too over a bot, the calls are not being responded to.

Hi,
It's been more than 48hrs my issue is not resolved, called couple of time to your care but getting reply that within 24hrs it will get resolved, however I don't when that 24hrs window will be over.Its such a shame that Company like yours provide such unprofessional service which is totally not expected.I do understand that you have large customer base but what's the use if you can't provide service timely despite my machine is in AMC & I am residing in a urban posh location, the situation might be pathetic in Lower urban areas/villages. Don't you think time has come to evaluate yourself & to come out from the public sector working mentality.
I can wait max upto 1st half of tomorrow after that will raise the issue in consumer court & draw the attention of social media's.Its hard to believe how can you ignore customer service which hampers in getting safe & clear drinking water & it is your punch line that you call yourself as "Doctor of Water".Its merely for advt only & you are also like an propaganda organisation.Prove me wrong with you action in time.Attached screenshot for your reference.

Been six days
Complaint was registered
Escalated the complaint twice
No team leaders or supervisors on floor
Promises made of senior team getting in touch and not being fulfilled
Spent above 1 hour speaking with a certain “Asma” day before regarding the same
She said she has now sent this matter to the senior team
According to her, at any cost the technician would arrive between 11 am to 12pm on 9/08/2022
I challenged her that no one would come or call
She was extremely sure that wouldn’t happen
I was right
No one called
No one has come
6 days without water
Huge mistake buying AMC
Bigger mistake buying a eureka Forbes machine
I WANT MY AMC MONEY BACK
Absolutely pathetic customer service
Agents are NO help
They have a script in front of them
No matter what you say they just keep vomitting the words on the script without understanding your issue
The next step will definitely be a consumer court legal action taken against your company

I paid Rs. 6100 for comprehensive AMC contract on 05th Aug 2022, In next two days their service executive came and told me that i should've have bought AMC though him instead of doing it online directly. After checking the purifier, he told me to replace internal pump, and that Pump will be chargeable extra. When i asked him the reason, he again said 'you bought amc online'..
I don't want to pay extra even after purchasing comprehensive AMC. So please refund my amc money. The terms and conditions of AMC says The Contract covers replacement of worn-out / exhausted parts, including Ultra Violet Lamp with new / rectified spares for all products / attachments. still There is absolutely no satisfactory response over email/call from eureka forbes. Guys denying refund. Please help me get the refund. They are actually forcing me by not refunding my money to pay extra for pump. There is no possibility of my water filter to work properly without pump and i don't want to pay extra for pump. Either refund my AMC amount or change the said pump FOC within AMC

I have Compliant last[protected] but there is no response .they give pathetic message that we will resolve within 24 hours but i don't which 24 hours?

I am Mitali Sarkar from Lupin Foundation, Pune.

My concern is regarding false commitment and delay in deliver of the machine by all the line managers handling our account in Eureka.

We had made full payment on 31st May 22 and till date I have been given only false commitment of delivery.

I am surprised to see that such a big company like Eureka is dealing with their customers in such an unprofessional...

Dear team,
I have raised a service request on Dated 02 Jul 2022 service request no [protected] but still resolution not provided by eureka.
1. Multiple mails sent to Deepacustomercare and ceoeurekaforbes.com but
not response.
2. Many times trying to connect with local service Centre but not responding.
3. I have escalate this problem to all social media platform but still no resolution.

Dear team,
I have raised a service request on Dated 11 June 2022 (call log no.- [protected]) but still resolution not provided by eureka.
1. Multiple mails sent to Deepacustomercare and ceoeurekaforbes.com but
not response.
2. Many times trying to connect with local service Centre but not responding.
3. I have escalate this problem to all social media platform but still no resolution.

Very cheap service provide by EurekaForbs.

I have been trying to get dust bags for my vaccum cleaner for the last 2 months and the company says they will send a technician to my place and charge me 550 INR just to deliver a 200 INR dust bag. I said that I can pick it up from the nearest store / service centre. I visited the service center address provided by the online customer service agent, and they didn't have the dust bag and they told me to contact the customer service again. Its been 2 months the machine is lying useless in my house and I am trying to get the dust bags going round and round with the customer service. Please help

Service is pathetic, no action after multiple escalations. We brought this product on 18 Mar 2020. Initial year product and service was fine.
We Renewed once in 2021 paying 4000 which suffices only for 4 service.
Recently again we were consistently receiving multiple calls daily 2 on my and husbands mobile phone to renew AMC.
Our Filter and Cartridge is expired the tank needs cleaning its giving dirty water even insects cockroaches enter their tank. We have paid Rs. 4000 towards AMC Renewal on 3 July 2022, multiple calls 3 escalations. Since then they are giving 1 reason the Cartridge of your model is not available in Mumbai coming from Banglore but no one has yet come to service. They keep saying it will be done in next 2 days but no update back. We need the AMC money back or service done asap. Pathetic Service handling mechanism.

I have a euraka forbs trendy nao and the house connector links got broken and now i am not able to fix the pipe to the machine. Kindly get back to me @[protected]@gmail.com

Dear Sir / Madam,

Few months back at the end of March the Service man installed the new filter within AMC and took our first filter because he said that first filter live is over. After that he installed new filter and it gives good service upto one week ; then slowly it started showing problems. The aquaguard became slow. Then I call the service engineer he said we need to get this filter change. We need to buy new filter now.

Please look into the matter as soon as possible.
Name- ARUP ROY
Phone no- [protected]

My Water Purifier is not working since 1st Aug.22.I lodged a complaint in this regard on 2nd Aug. morning.A Service Mechanic visited my premises on 2nd evening and having just looked at the machine told me that the Power Supply Board needed to be changed.He wanted me to renew my AMC on that day itself though the same is valid till 30.08.2022.He wanted me to give him a satisfaction code which I refused since my problem was not solved. Inspite of my several calls and whats app chats my problem remains unsolved.I am totally disappointed with the customer care of the company.It exists in name only.
Complaint No.[protected]

Since 3days no one attending the complaint

NO Service response for tickets

I have installed water purifier AQUA GAUARD SELECT NRICH U in April 2022 with 2years AMC

It’s not even 2 months, I have raised 3 tickets with customer care so far for a single problem “Water leakage “ no one showed up for service till now.

I am really fed up calling customer care and getting new tickets every time I call them but no one responds to that ticket.

My filter was serviced by a professional on 27th july . But today my RO filter is not working. Now at dis 11 pm i am facing drinking water crisis. As all shops are closed i am in a big trouble for drinking water.
This is a common problem i am facing often from this company. They always come to service it but after few days i face problem with my RO water filter. Upon contacting them they send a professional for check up but they always say i need to change some parts. And as so i always do accordingly . But this is the limit. Please help me out

I've been trying to get my water purifier (Aquasure Amaze) in warranty repaired from 1 week. Water is not getting filled in the tank. All I get from customer care is the assurance of resolution in 24 hrs. So far I've wasted almost 1 hour talking to the customer care, but no action is taken. This is the 4th time I'm facing issues with the product, and as per current experience and prior instances, if given an option I would prefer to return the item and opt for a refund and go for a better brand giving decent after sales service.