Eureka Forbes Complaints & Reviews

They took annual maintenance money
and not doing service
Called customer care since 20 days no technician came for repair...

Hi,

I believe Eureka Forbes has been scamming govt and people by taking money without providing invoice or receipt for payment. This has happened more than once for me.

So many complaints raised thru email, call and whatsapp but no resolution.

Thanks,
Kiran...

Data leakers Eureka Forbes .
This is what happened to me due to the data leakage from your side.My Aquaguard third service was due on January 20, 2022 and I received a call from a person telling that he is Eureka Forbes technician by January 9th and he is coming for service. I told him to come and the guy came and did the service. I was not there at the home when the guy came, only my wife and my 2 year old daughter were there. By...

I got a Robo Vac and Mop from the sales guy who came home for a demo on 13th Jan 2022. He was so adamant and wanted me to book the robo immediately, even after me telling him that we need time to think. He told you buy the product now you will not get the offer if you book later. I told what if I do not like the product he told you can return it we will refund the money. It was not working as we expected the demo which was shown was also...

I logged a request on 6th jan2022 of service my aquaguard genius model and on 7th of January I got call that this person visit and whatever the problem I told over call to them and when the person came I told the problem they first told that we have to replace all the filter and that would cost me around 6k and when I told them filter is new something other problem then they told sometimes something and they even don't know what is exact...

Problem - Water is not getting loaded in Aquaguard as a result i am unable to use the same.

I would like to bring to your notice that the Aquaguard (
Maxima RO +UF) is under AMC from 27.03.2021 to 26.03.2022. I am not getting any proper service for rectification.

Some of the request that were raised for installation of aquaguard and water loading issues raised from time to time

24.09.2021...

We have Eureka Forbes water purifier and it’s under AMC since 10.03.3021. Now today the service executive calls and informs us that he will be comming and change the filter and the iron guards.After the executive finishes his job, he informs us that the AMC has to be renewed and do it now as the rate will rise next month ( every time while renewal it’s the same excuse).This time we asked the executive to show us our renewal date and the...

We have an AquaSure by Aquaguard water purifier from the past 10 years and we pay Annual Maintenance Charges (AMC) for it every year. We have lived in different cities of India in the past 10 years and have never faced any issues with any service. The service professionals schedule a maintenance visit regularly from their end by calling and come and service the machine along with renewing the AMC. This is true for the Bangalore and Vadodara...

I recently shifted to a new home in Lokhandwala, Mumbai. I dialled Eureka Forbes customer care for a new water purifier on 27/12/21 and salesman Tribhuvan Yadav was sent to my home.

He checked the TDS and suggested we buy the ‘Aquaguard Enhance 20 Watts UV+UF’ model. I made an online payment of 12, 990/- via Credit card (payment reference number[protected] and he said it’ll be installed the next day. It wasn’t. When...

Customer ID [protected]
Product Name: Water Softener 2000

I have purchased this product on 05-DEC-2019 by paying 48, 700/- online. After 2-3 months this product started malfunctioning intermittently and technicians visited couple of times and sorted out the issue temporarily. But even before one year is completed, this product again stopped working and since then the problems started happening repeatedly and most of the...

I have taken AMC for the Water Purifiers - Aquaguard Total Protec+RO which was started from July 2020 (1 Year AMC) but in between I have purchased a new water purifier Aquaguard Geneus RO+UV in Jan-2021 and old Water Purifiers has been removed/scraped.

So remaining unused AMC for old Water Purifiers suppose to transfer to my new m/c which has been confirmed by Customer care executive by mail.

But now for expire...

I have placed complained 2 months about my Eureka Forbs water filter is not working to Eureka Forbs customer care, But even after repeated requests and several calls, service center have not taken any action. I was fed up with Eureka Forbs customers care finally I am complaining about the them here. They Just taking excuse of corona since last 2 years...

It's only few weeks old product

While installing one cylinder was leaking it took 3 days to fix it

After that tap was leaking

Now red light is on means uv light faulty

The guy came and changed the coil still red light is there

Pathetic quality of product and uneducated technicians...

Dear Madam,
My name is Arun Sanyal, I am a Central Government Employee and I am an existing customer of your esteemed Eureka Forbes Ltd. bearing my Customer Code is [protected]. I have been associated your company for last 12 years now and I consider myself as a loyal customer of your Company. At first I used your Classic model aquaguard water purifier. but on 14/9/2019, I purchased Reviva RO+UV (Active Copper). The machine running...

Dear Sir/Madam,
My name is Arun Sanyal, I am a Central Government Employee and I am an existing customer of esteemed Eureka Forbes Ltd. bearing my Customer Code is [protected]. I have been associated Eureka forbes company for last 12 years now and I consider myself as a loyal customer of this Company. At first I used Classic model aquaguard water purifier. but on 14/9/2019, I purchased new Reviva RO+UV (Active Copper). The machine...

Sir, I purchased the Eureka Forbes Aquaguard SUPERB on 02 Jan 22 and installed on 4 th Jan 22.This is faulty product.Water taste is same like tap water.so kindly replace it.I shall be thankful to you 🙏...

Eureka Forbes Aquaguard UV+
The water is not flowing out....

1.We have raised multiple service ticket-[protected], [protected], [protected].
2.Escalated to deepa.[protected]@eurekaforbes.co.in but no response
3.Escalated to CEO helpdesk- DNR#21722, DNDR#22752

Issue - Aquaguard Crystal UV plus is not working from 9th Dec 2021. Technician is not skilled to identify the issue and fix it at once. There were multiple part which was reported by technician as non-functional...

I have purchased AMC support with Eureka Forbes for my aqua guard water purifier and AMC is active
On 31st December i raised a request with Eureka Forbes for re-installation of water purifier system (SR: [protected]). I got confirmation call from customer care stating that the re-installation will be performed within 24 hrs.
But even after 24 hrs there was not call received from service team for re-installation and service of...

Hi Team,
I purchased my Aquaguard AMC for 3 years on 11th June-2020 and on that I got a Provogue Voucher to purchase a gift so I purchased a ladies watch by paying Rs.499 on 11th June. Today is Jan 04-2021 and there is no update for that order.

I tried to contact[protected] which is given on http://www.provogue.com/eureka/ page but no response and also raised a complaint but no response from their end.
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