Eureka Forbes Complaints & Reviews

Power button is on but it's not working water is not coming

Sir,
My water purifier is not working and i have raised a sr through ivr on 19/4/2020. The sr no. Is [protected]. So far the complaint is not assigned to any service engineer. There is no response even. I have tried to escalate the issue but of no use. Now the water purifier is totally shut down. I have paid huge amount towards amc.in the present conditions the service personal for other services are attending with all precautions.

Kindly help in resolving the issue.

My registered mobile number is [protected]

We are in AMC, customer ID[protected] Lata Goenka .M [protected]
The water purifier RO Geneus+ is not working since 30 April, 2020, please get fix under essential services.

Machine is producing noise while filtering the water, you can hear it from a distance. Before lockdown one engineer visited and said to come back with fix but did not. We are left with no options but to drink from the same purifier without knowing if it’s safe kor not.

Wender Rajesh Chopra is not responding our water purifier service since one month

During 1 year warranty complain was booked but not properly respond. And unit is not working under warranty .. only 8 months working after that unit wasn't work well please resolve my problem at early basis..

I am gayatri mohapatra, customer code: [protected].
I had purchased on aquaguard geneus+ water purifier on 09/11/2019. After lapse of two and half months of installation the product developed problem (Water was gussing/overflowing from the top of the machine. I had lodged complaint/service request online with eureka forbes on 29/02/2020. On 02/03/2020 service engineers fixed the problem but after a few hours same problem reoccured and i had lodged complaint again on 03/03/2020. The problem was fixed after several attempts by the service engineers on 05/03/2020. After a gap of one month same problem reoccured on 06/04/2020 and i had lodged a complaint on 07/04/2020 and requested for replacement of the machine by e-mail and over phone. But it is a matter of regret that neither i have received a reply to my complaint nor received a messege in this regard.
Please be informed that i have invested rs.25, 000/- for purchase of aquaguard geneus+ and i have been facing problem from the product. I feel that i have made a bad investment and apprehend that one defective machine has been supplied to me by the company being fully aware that this product is defective. After investing rs.25, 000/- i have been subjected hardship in getting pure water and remaining in mental stress since last two months.
I request for immediate replacement of the product or refund of rs.25, 000/- (Cost of the machine) without any further loss of time.

Iron filter is probably not working at all. Other filters inside the purifier may also not be working. No purifier water is coming out at all.

No half yearly maintenance projected for Feb, 2020 received for ID [protected] as also mentioned in your SMS to [protected]. Please expedite after COVID-19 impact.

Hello all

Eureka now comes with new system of filters.

Ones your machines complete 6000 ltr your filter will be lock and it's cost 2000 to 2400 rs.

Now just count 6000ltr finished maximum in 4 to 5 mnth.. Some higher use parsons befor that..

So you have to pay 4 to 5 thousand in a year..

This is adorable??

Any one have any idea for this..??..

Filter red light comes then green light comes but no water is getting inside the container attached to it. this filter under service warenty. product code ENH U.V.CUSTOMER CODE [protected].u r requested to attend the fault and resolve it at ur earliest possible.

I purchased one dr. Aquaguard magna, and my customer i/ d [protected]. I am within the a. M. C. Of the company, w. E. From 06/11/2018 to 05/11/2020, but sorry to say that the service of the company ls not at all timely & very poor. At present i am not getting water & lodged the complaint before the company through emsil & also through my registered mobile, my current complaint no. Is [protected] dated 15/04/2020, though not yet received any service from the company. Being a senior citizen i am in painful condition as not getting water for drink, though company assured me that due to lock down, service will be delayed and i shall get sevice within 72 hours of the complaint, but 72 hours have passed & till i have not received any service from the company

The light blinks but stops immediately. No water is flowing into the container. This uv model eureka forbes water filter is used by my parents who are above 90 years old. Item was purchased in nov 2019.
Address of installation is
P. Srinivasan,
E1, venkat apartments,
88, srinivasa raghavan street,
R s puram coimbatore 641 002.
Ph:[protected].
Preferable time to attend is before 11 am or after 1 pm. They do not use mobile phones and hence you can contact me, his daughter malini at +91-[protected] or his son giridharan at +91-[protected]

Hi team,
Its been 1 month, not yet received the delivery.
Spoke to the cc executive and had a bad fight as-well. How stupid, you people don't have escalation matrix and call back service even. Surely post my review in consumer complaint forum.
My friend already ordered and received much before.
Please escalate this issue and need a managerial call back asap on [protected]. Don't need call from customer care executive orelse situation will be bad.
Please send me a mail, with approval from your manager, that you cannot delivery and customer need to cancel and book through amazon or any other online service provider.

Today unable to deliver mail, because o[censored]r site issue ([protected]@eurekaforbes.com). There is no escalation call facility and mail id except this.

Have to spend Rs, 5000 yearly for filter replacement is not worth for the product.And technician says despite no fault with filter Software is designed by Eureka Forbes such that filter need to be replaced after 5000 litre.Good way to exploit customers.Product not recommended.

Water purifier is under warranty period, a ex-salesman of eureka forbes came and independently replaced the water cartridges before telling us that he is not a part of eureka forbes now. He has charged rs 2500 for the same, now it has been observed that cartridges are not working again. Machine is still under warranty period now its electronic analog system is not working properly. I am unable to understand whether machine is proper so it...

Water purifier is not working properly please arrange to send your technician on urgent basis.

No service provided for my water purifier under AMC despite many complaints from 30th March 2020. As everyone knows water is essential commodity and it is highly deplorable that company like Eureka Forbes is not honouring commitment to serve us.

Respectd Sir
I am Bapan kole MY Existing company Eureka Forbes ltd I am regain Nov 2018 steel Nau My pf Not settal. Plz settal My pf it's request.. My Employer ID 9105671

After turning on, blue light blinks and then gets stable. Which is normal. Then green lights appear which is actually for purifying so that is also normal and then blue lights becomes stable. So far so good. Now suddenly my purifier starts green light on as stable. Why is it that? I am sure this is a problem. I have already logged two customer complaints but of no use. They don't even know the reason. So disappointing with the service. Please resolve this issue asap, or i am going to the consumer forum. Lets see how long eureka forbes can deprive me and cheat me.