Eureka Forbes Complaints & Reviews

Water is not getting dispensed

There has been no response from installation technician or team. I everyday i am calling the call center just to hear - "i will follow up with concerned team, and the issue will be resolved as soon as possible"

My question is if eureka forbes cant provide installation assistance to new customers, "why are you promising free installation after purchase??"

Such a bitter experience after purchasing this aquaguard product. I will make sure none of my friends or family members purchase aquaguard products in future.

Installation request no : [protected]
Customer id : [protected]

If the issue is not resolved in next 5 days, i am returning the product to seller and move with another ro solution provider.

I am a single user of your product and has limited usage for household purpose, yet your product has not even lasted for complete 2 years. I had purchased vacuum cleaner euroclean wd x2 on 13th july 2018 and it has already got spoiled. The gum which attaches the cord with the hose is of low quality and has not been able to hold the cord and hence its come out. It is such expensive product with such low grade materials used in it. Since i do not have scanner i am unable to attach any documents. I can whatsapp the same on the number if given by you.

Complain no: [protected]; customer code: [protected]

I'm an amc customer for my ro. No response from your service centre neither customer care. Even i contacted your local representative mr abhishek mondal ([protected]) for help but all in vein. Till date i am buying water from outside. How can you afford to handle amc customers like this? Who will bear the cost i am incurring for last 1 week? When every thing is on move, how come drinking water like emergency service is not being provided to the amc customer? Pls arrange to return my amc amount back, i will arrange drinking water from other provider.

Sumita das ([protected])

We have purchased this place product about 5 months ago and this is the high end model that we chose. Water stopped coming and the machine wasn’t working from 2.5 months. I have been following up with customer care and raised a complaint on april 8th, he cus care ppl always promised the technician would come in 2 hrs who dint turn up from 2.5 months. I’d like to return this machine and have my refund. Your customer care service sucks big time. If you do not refund i’m going to sue your company i have all the necessary documents.

Dear sir/ madam,
Our water purifier ro, is not working.
Seems there is a issues with pump, this problem is started since last day.
We have amc in place, and we are loyal customer of eureka forbes since 15 years.

Need urgent intervention to start this system asap

Since this covid sitation, we are worried to take outside water bottles, we are expecting your urgent intervention

I am Rajani resident of Hyderabad. My aquaguard unit is not working since last week and we are keep on calling customer service everyday but no one turn up until now. As we don't have any other options to drink water getting outside water due to which my three year old son got sick of diarrhea.
May I know who is responsible for all these?
I am an AMC customer who is paying 5000rs and waiting for service.
Totally fed up with the service.

Finally I have a small request could you please take your unit back and refund the amount so that we go for other options.

On 1st june 2020, i got a message that mandatory service in the product gwpdrevro10000 is done. No mandatory service was done even though it is on amc. Lease do not post wrong messages. Whom are you trying to please? Please acknowledge my complaint and do not repeat this mistake. As it is this has happened the second time.

My name is Mr. Rameshwar Ganguly. I am an existing customer of your Dr. Aquaguard Geneus+ water purifier product. It has a few electronic sensors which are of very poor quality. I purchased it in August, 2019. Since then the electronic sensors have been out of order for five times. I think you should withdraw this product from market as it is very defective.

Your sales person has sold me this most expensive water purifier product and now I see that this is a very defective third grade product. Your customer service is also very lousy. The SMS way isn't working. I can't call any customer care representative. I can't even download your App as it is Android version and I have an iPhone.

Currently, the machine is not working and I am unable to make a service request.
So, my request to you is to replace this machine with another one that does not have any of these fancy and faulty sensors as soon as you can. I can not get now purified water!!!

I took comprehensive amc and my contract no. Is [protected]. My ro stopped working on 10th jun. I lodged online compliant but no one turned up. On 12th jun i talked to customer care officer and informed me about the problem, he took my complaint and gave me service request no. [protected] but again no one turned up. On 13th jun i could not able to contact customer care officer on phone and hence wrote email at deepa. [protected]@eurekaforbes.co.in she replied my email and escalated by request and gave me escalated service request no. [protected] but no one still turn up. On 14th jun, i again write email to deepa but it is not answered. Today i. E. On 15th jun'20 i tried to contact customer care officer but could not get through and hence wrote email again to deepa stating the problem and requested her to depute service attendant today itself and if not possible, then return my money paid at the time of taking amc so that i may call another service repairer from ahmedabad but still no reply is received.

Hello sir/mam
This is mandeep singh managing director of mpdl pvt. Ltd. Global enclave morinda. I have contacted one of your sales executive mob. No. [protected] to provide me necessary information of one of your water softener product and they have provided me on the phone, then i contacted some other companies too in between; later i asked your company sales executive to give me a demo, but in return they said we will come to give you demo only if you are going to buy the product from us.
The main reason of mailing is because i want the superiors to know how the employee's are working by giving these type of answers to the buyer's.

If you have any further query you can contact my company manager guriqubal singh mob - [protected]

Thanking you
Mandeep singh

Purchased water purifier on: 02.10.2019- aquaguard superb 6.5 ltr ro+uv+uf+mtds white one.

My complaint no : [protected], logged on 21.05.2020 for water purifier

Unit taken by franchise for repairs: 24.05.2020

Since then, there's no reply from anyone at eureka forbes...

Franchise passes my call to service executive sumit ([protected]), who initially promised to get my unit repaired and re-installed by 11.06.2020 but upon contacting him today says "ek pcb ke liye transport to nahi aayega... Indent kiya hua hai... Jab aayega, tab aapka unit ghar par lag jayega".

If you want exchanged messages over whats app, i can provide them! You want automated message from call center upon logging complaint, i'll give that too...

We cant be volleyed around from franchise to service executive and then to franchise for 3 weeks...

I had bought water purifier to protect my family, not to have them harassed and at risk during covid times...

Pls replace my unit...

Simmi pugaloke.
Punjab

I have been a customer for more than 10 years now buying your water purifiers from eureka forbes, and the latest one is the this machine which has been working very well over past 2 years.
The machine is covered under comprehensive amc for 2 years directly with your company, but unfortunately have had a very poor response to my latest complaint over the past 4 days (And earlier as well). During to the lockdown the machine has not functioned properly primarily due to some mineral adjustment in the machine i feel but then continuous complaints have been unanswered and we have faced very poor response from their call centre.
My service reference number is [protected] and i will request help for this service to be attended to immediately.

Dear sir/ma’am,

I have been using aquaguard for last 9 years or so. I was relocated to vadodara in 2012 and got the amc done by regional representative of aquaguard (Eureka forbes) mr. Hanif vohra and have been getting it renewed through him for now 8 years. I was relocated to my current premises in december 2019 and needed my machine also to be relocated which was entertained on 10.12.2019.

On 10.12.2019 (Tuesday), the machine was relocated and reinstalled by mr. Sarfaraz. The representative said that the water is a pumped water and needs extra purification and therefore putting up a cartridge filter is a must. I told that we have been living in the same society for over 1.5 years then, and mr vora never said that it was required at any point in time. However, sarfaraz repeatedly said that it is a must and we should go for it. He further mentioned that the cartridge needs to be changed every 2 months, repeat every 2 months. He also said that we just need to call him, he would just be a call away and service shall be done every 2 (Two) months including changing the cartridge. The photo of the machine and the installed cartridge filter is attached herewith for reference.

He said considering above charges shall be higher and he made two invoices/receipts with following details totalling rs 24, 310 (Rupees twenty four thousand three hundred and ten only) as per details given below:

A. Contract receipt no/ invoice no : 0139840 for rs 8350/- for amc from 10.12.2019 till 09.12.2021
B. Invoice no : 0057811 for rs 15, 960/- for amc from 10.12.2019 till 09.12.2021
Pls refer copies of the receipt attached herewith. This amount in toto was paid in cheque (Hdfc bank / dtd 10.12.2019).

I called up sarfaraz in the month of feb’20 (Towards end of the month thinking it’s time for the amc service) but my call wasn’t picked up. I kept trying in march’20 also but still the result was just the same; calls weren’t picked up. All this was before lockdown.

After lockdown, i sent him messages which were never replied. I called him on 04.06.2020 on both the numbers he had given and at last he responded over one call that he remembered my case and it would be done as per my convenience. On saturday dtd 06.06.2020, sarfarz finally comes at my home (E-203, venus pahel) at around 9:30 am and attends the machine. When i reminded him again what he had said and as per that he needs to replace the cartridge also, his face turned red and he snapped, he never said anything of this sort. Me and my wife kept repeating what he had promised and also reminded him that he had given his two cell nos on which he could be reached (Another number hand written on both the invoices, as attached herewith) and that the service would be attended immediately by him. He said that he is just not like any other guy and we can rely on him.

Finally, sarfaraz said that he didn’t have a cartridge at that point in time and he would come back the same evening of 06.06.2020 and get it done. I have called him multiple times since then but, as could be guessed and expected, he never attended my calls since then. I have put an online service request yesterday dtd 11.06.2020 finally. While putting up the online request i noticed that the amc online was available for far cheaper than what i have been charged for without any service.

I have following requests to be made:
A. There is a serious fraud committed by promising something, and not delivering and charging hefty hefty amounts like rs 24, 310 (Rupees twenty four thousand three hundred and ten only) from an honest and genuine customer and taxpayer.
B. There is no service provided for last 6 months now, partially because of lockdown period, but as per sequence of events stated as above, there was no service provided since feb end till 21.03.2020 (When janta curfew was announced) and since unlock 1.0 till date.in this view, i need complete refund of my amount with interest & without any service desirability within a week (Latest by 19.06.2020); failing which i may like to choose legal course of action against the company and the sales/service representative.

I would request if you can let me know the number/co-ordinates of head-customer relations so that i can speak on this matter directly. Request immediate redressal by the concerned.

Thanks.
Neeraj kumar
E-203, venus pahel,
Nr reliance mall,
O. P. Road,
Vadodara – 390020

Cell: +[protected]

Water is unhealthy from the purifier, and it has been over 2 months, still no response

I buyed ro last year in the month of august. I have to call, message, escalate for installation. Than the new product started leaking. I again complain in message, call number of times, than it took one and half month to get it resolved. Now i did not called as frustrated with the type of service eureka forbes provide in dehradun. As at the time when we buy the product it was said 5 days for installation and 3 free service. It's been 10 th month going on, i got no call. Very disappointed. And still i am not going to run after them for my free service. But they are loosing the trust of customers by giving false promises. Would have purchased some other water purifier.

Registered mobile: [protected]
email- pvc.[protected]@gmail.com

when I call from registered mobile the agent gets another customer ID, and whereas I when i log in using mail ID, i see that mobile # is updated wrong and get another customer ID - [protected]
Its more than 5 years I am asking to correct this and I am not able to log in and renew the contract.

I am contacting eurekaforbes even before before contract expired
I said that I was not able to renew it online... they took no action... customer care did not even raise ticket for issue... only option was to send mail to Deepa and this lady takes ages to respond to mail...
Raised a case and your agent came and refused to renew the contract refusing to accept check or paytm (earlier they were accepting cheque and did not intimate on this)
Now after warranty expired they are asking for technician inspection charges... shameless and unethical business practices...
They have very poor back end service...when I logged in mobile and mail ID I am getting two different customer IDs... I am not sure which ID they are referring...No one bothered to call me back to solve the issue.I am thinking of throwing of this product and buying something else... I regret the time that I chose acquaguard.

I am not willing to pay any inspection charges. DO let me know if you can send one to renew this, I have cash 5000 with me... if you cannot new it without inspection charges, i think its time to end the relationship with the highly inefficient aquaguard.


RegardsPrasanth

After taking the amc amount for 2 yrs for ro water filter the eureka forbes local service team which just 0.5 km away from my residence they are not at all comming for service i have been following since 3 weeks. Please find my complaint no for referrence [protected]. I really helpless please guide me

The indicator on the ro filter panel has been showing red for over four weeks. We lodged a complaint. The service engineer came and informed us that our filter had lived its life and it needed changing. As per our amc the change is only due in oct 2020. So we agreed to have it changed at cost. The engineer checked at the office but no filters were available and this has been the case for the last three weeks.
Please supply filters and have this attended to on emergency basis.
Antonetta kumar
Mob:[protected]

Service was due for april 2020 but the service has not been rendered