Eureka Forbes Complaints & Reviews

I am gayatri mohapatra, customer code: [protected].
I had purchased on aquaguard geneus+ water purifier on 09/11/2019. After lapse of two and half months of installation the product developed problem (Water was gussing/overflowing from the top of the machine. I had lodged complaint/service request online with eureka forbes on 29/02/2020. On 02/03/2020 service engineers fixed the problem but after a few hours same problem reoccured and i had lodged complaint again on 03/03/2020. The problem was fixed after several attempts by the service engineers on 05/03/2020. After a gap of one month same problem reoccured on 06/04/2020 and i had lodged a complaint on 07/04/2020 and requested for replacement of the machine by e-mail and over phone. But it is a matter of regret that neither i have received a reply to my complaint nor received a messege in this regard.
Please be informed that i have invested rs.25, 000/- for purchase of aquaguard geneus+ and i have been facing problem from the product. I feel that i have made a bad investment and apprehend that one defective machine has been supplied to me by the company being fully aware that this product is defective. After investing rs.25, 000/- i have been subjected hardship in getting pure water and remaining in mental stress since last two months.
I request for immediate replacement of the product or refund of rs.25, 000/- (Cost of the machine) without any further loss of time.

Iron filter is probably not working at all. Other filters inside the purifier may also not be working. No purifier water is coming out at all.

No half yearly maintenance projected for Feb, 2020 received for ID [protected] as also mentioned in your SMS to [protected]. Please expedite after COVID-19 impact.

Hello all

Eureka now comes with new system of filters.

Ones your machines complete 6000 ltr your filter will be lock and it's cost 2000 to 2400 rs.

Now just count 6000ltr finished maximum in 4 to 5 mnth.. Some higher use parsons befor that..

So you have to pay 4 to 5 thousand in a year..

This is adorable??

Any one have any idea for this..??..

Filter red light comes then green light comes but no water is getting inside the container attached to it. this filter under service warenty. product code ENH U.V.CUSTOMER CODE [protected].u r requested to attend the fault and resolve it at ur earliest possible.

I purchased one dr. Aquaguard magna, and my customer i/ d [protected]. I am within the a. M. C. Of the company, w. E. From 06/11/2018 to 05/11/2020, but sorry to say that the service of the company ls not at all timely & very poor. At present i am not getting water & lodged the complaint before the company through emsil & also through my registered mobile, my current complaint no. Is [protected] dated 15/04/2020, though not yet received any service from the company. Being a senior citizen i am in painful condition as not getting water for drink, though company assured me that due to lock down, service will be delayed and i shall get sevice within 72 hours of the complaint, but 72 hours have passed & till i have not received any service from the company

The light blinks but stops immediately. No water is flowing into the container. This uv model eureka forbes water filter is used by my parents who are above 90 years old. Item was purchased in nov 2019.
Address of installation is
P. Srinivasan,
E1, venkat apartments,
88, srinivasa raghavan street,
R s puram coimbatore 641 002.
Ph:[protected].
Preferable time to attend is before 11 am or after 1 pm. They do not use mobile phones and hence you can contact me, his daughter malini at +91-[protected] or his son giridharan at +91-[protected]

Hi team,
Its been 1 month, not yet received the delivery.
Spoke to the cc executive and had a bad fight as-well. How stupid, you people don't have escalation matrix and call back service even. Surely post my review in consumer complaint forum.
My friend already ordered and received much before.
Please escalate this issue and need a managerial call back asap on [protected]. Don't need call from customer care executive orelse situation will be bad.
Please send me a mail, with approval from your manager, that you cannot delivery and customer need to cancel and book through amazon or any other online service provider.

Today unable to deliver mail, because o[censored]r site issue ([protected]@eurekaforbes.com). There is no escalation call facility and mail id except this.

Have to spend Rs, 5000 yearly for filter replacement is not worth for the product.And technician says despite no fault with filter Software is designed by Eureka Forbes such that filter need to be replaced after 5000 litre.Good way to exploit customers.Product not recommended.

Water purifier is under warranty period, a ex-salesman of eureka forbes came and independently replaced the water cartridges before telling us that he is not a part of eureka forbes now. He has charged rs 2500 for the same, now it has been observed that cartridges are not working again. Machine is still under warranty period now its electronic analog system is not working properly. I am unable to understand whether machine is proper so it...

Water purifier is not working properly please arrange to send your technician on urgent basis.

No service provided for my water purifier under AMC despite many complaints from 30th March 2020. As everyone knows water is essential commodity and it is highly deplorable that company like Eureka Forbes is not honouring commitment to serve us....

Respectd Sir
I am Bapan kole MY Existing company Eureka Forbes ltd I am regain Nov 2018 steel Nau My pf Not settal. Plz settal My pf it's request.. My Employer ID 9105671

After turning on, blue light blinks and then gets stable. Which is normal. Then green lights appear which is actually for purifying so that is also normal and then blue lights becomes stable. So far so good. Now suddenly my purifier starts green light on as stable. Why is it that? I am sure this is a problem. I have already logged two customer complaints but of no use. They don't even know the reason. So disappointing with the service. Please...

I have purchased revival nxt Water purifier in the month of February last week. From the first week of April Water is not coming from REVIVA NXT when the switch is being on. After some time, the light is shown red.

After being patience for 2 to 3 months i am reaching you guys. First i am not at all happy with the level of service the guys are giving.

Paying almost rs:5000 per year as amc and literally begging you guys to give the support. Since 2 months we are getting continuous issues and water is not getting purified. Whenever i raise request it will be minimum 10 days to give the support. The technician will come and he will do basic work and finally he will say this is how the purifier works because the tds level is more than 1000 and he will say we can't do anything on this.

Understand about covid-19 if they attended the request on time it could have resolved. Since 2 months i am buying water cans and for another 2 weeks i need to continue as my water purifier is not working. Does this make any sense paying yearly amc for you guys and since almost 2 months i am using water cans.

Who is going to give the money for the 2 months water cans.

What is need for raising the requests to track the work the technician is doing. Still i wonder what the manager's are doing and don't they track the requests and technicians?

So after seeing all these i want to go to consumer court

Customer code:[protected].
Our aquaguard reviva water purifier is under amc since we purchased. It was working alright till 16/3/2020. We renewed our amcon line on 13/3/2020 for two years by paying rs 7750. Your technician came to our home and changed all cylinders of water purifier. After two days the water purifier stopped working. The motor is running and no water is comining from outlet pipe. Water is filled in the tank without purified.
Moreover we have fixed forbes softener cylinder (Softener by paying for hardness) two years back as advised by your technician by paying the amount.
Due to small crack in the lid of the cylinder it started leaking. Inspite of several complaints it is repaired/lid replaced.
Please look into the matter and get our water purifier repaired.

Chjhtybhjj

The aquagaurd was serviced by your service engineer mr sadab khan (M no [protected]) on 11th march 2020. After that outflow of water was more instead of inflow. Agaian telephoned him to rectify the problem. He was unable to come due to lockdown. Now the motor is not pumping the water for sorage and completey sopped. Therefore it is requested to do the needful and rectify the problem;
Regards
M. H. Basavaraju
No 1663 7a cross, first stage, rajivnagar
Mysore-570019
M no.[protected]

I purchase acquguard ehance 9 month back now it is showing red light they told me to change filter which cost an amount of 4650 or else they telling me to take amc which cost 4900... According to them within 27 months it will cost me maintained cost of around 15000... While machine cost is 18000... Why they charging spare parts like gold... Exploiting customer after purchasing purifer... At present my purifer is in warranty so cost of filter is 4650... Once it go out of warranty it will cost around 5000... Including service cost. I want to know why ur spare parts are costly like gold... Y u exploiting customer after purchasing of purifier. A middle class family cannot afford ur purifer... If possible plz take my purifer back i can't maintain ur purifer at this cost... I suggest a poor and middle class family never to buy their purifier... They know customer have no option other than buying their spare parts... Now i am stuck in... Trouble... No option left...