Eureka Forbes Complaints & Reviews

The subject ro water purifier that i purchased vide invoice dated 26/9/18 suddenly stopped functioning in early november 2019. On contacting their service centre, i was told that this happened because the one year warranty had expired. I explained to the service representative that the guarantee provided in the user's manual (Page#18) clearly states the life of the appliance is until 6000 litres are consumed and we, a family of 3, have not consumed more than 3000 litres during the one year period. When he insisted that i must first subscribe to the amc for him to have the appliance functional, i requested him to prove first that we have consumed 6000 litres. He was unable to do so.

Therefore, i called the service head of eureka forbes, subhasis sarkar, on 25 november 2019 and since then, i have been in sms and email correspondence with him. Regrettably, apart from offering a 20% discount on the amc, he too, has not been able to prove that our family of 3, have indeed consumed 6000 litres thus resulting in expiry of the life of the appliance. On explaining to mr, sarkar that no manufacturer can compel a customer to enter into an amc just because he/she can save on service charges and repair costs, should there be any fault in the appliance during the contract period. This is entirely his/her discretion as in case he/she decides against entering into an amc, it is understood all costs would be borne by him/her. However, this cannot be a reason for the manufacturer's refusal to honour its commitment/guarantee with respect to the life of the appliance.
Although i have formally shared my feedback to the automated email dated 18 december from eureka forbes and have also reiterated my position to mr. Sarkar vide my last email dated 26 december 2019, and requested him for a resolution by 2 january 2020, his response or resolution is yet to be received. I have therefore no choice but to seek your immediate intervention and redressal.

Bloody defective design and one of the worst company i have ever seen with all technical thieves in the company. M very much waiting to file a consumer protection case on this company. Kindly do needful to get refund for the machine supplied on 10.12.2019. Pls don't buy ny product from this company and pls try to spread this as public awareness as much as possible

We have registered a complaint for water purifier 3 weeks before and till date no response from the service team. I have been chasing customer care for this long and i haven't get proper reply from them. Another important thing is everytime they put me on hold for at least 10 minutes and for each call i am spending more than 50 rupees. The money spent is worthless. I regret why i purchased their product. The worst company in the water purifier segment

This is venkat subbramani i bought aqua guard before 10 days and paid on very next day. Sales person (Anto zaviour) promised me to fix the aqua guard on very next day still it is not installed. There is some issues in pipe in my home (Sathish kumar) the branch manager (Ramapuram branch) promised me they will arrange plumber sill they haven't arranged any plumber and also still it is not installed. If it is not installed befor this evening i need my full payment returned. If it is not done they i will establish this issue in local media and social media.

The customer care department is very much worse than any other. The service persons don’t respond even after repeated calls, even after 20 days, they didn’t respond. This is the third time i am facing for last two-three months for my water purifies which is just 3 months olf. And the customer care people gives false promises, and well written repeated sentences. Even, ms deepa, from customer care also responds through auto reply (As we get the same reply with same sentences everytime, which means without reading the complaint just giving the automated reply).
The escalation page is another false thing in their website, to make the customers fool. Everytime to log a escalation, it asks for the ticket no. Of the registered complaint, and when it was entered, it says, ticket doesn’t exist, even thourh it is new. So you cannot escalate any of your complaint, just listening to the nonsense talk by the customer care people only. And no email ids are available for the escalation persons.
Overall, i recommend, everybody not to got for eureka forbes at all, as it is one and only the worst company having no servicing. Their, service center in chennai is completely nonsense, having untrained professional, without having any knowledge of opening the systems also.in front of you they will call to their service center and asks how to open. That is the kind of service team they have.
So be careful with the eureka forbes.

Reply

Your service mechanic had called me that he will attend the request on 25dec 2019, he didn't come, the same was repeated on 26&27 th as well. Today your service centre confirmed that service will be done between 3pm-4pm till 5pm no communication from service side. I have lost 4 precious working days because of your careless serviceman. What shall i do. I have never experienced such a bad experience from any other manufacturer see that my service is attended today.

Hi,
[protected]
This is the ref#. I have raised 3 days back. Issue is not resolved yet. Technicians are coming multiple times but issue is not resolved. Dated, 23rd dec'19, technician visited found one of the part is not working. Before leaving they said it will be resolved with in 2hours but eod it is not resolved. I request immediate resolution on this.

Thanks,
Ravi

I have took the amc from sep-2017 to sep-2019. During the period technician has visited once in 2018 and thereafter no one has visited and replaced or serviced my aquaguard water purifier.
When i called on 21st dec 2019 i have came to know that they have serviced the purifier on wrong place or house. When we seen the history card the sign is mismatching which on further investigation found that the technician has zero knowledge about the models where he is doing service.

Its been more then 8 months my contract with eureka forbes was created till now after putting continous complains no one has followed up or no service. I demand two things service and also an extension of 8 months of my contract for the lost time as its a loss even after continous complains and follow ups. Or please return the rs 3250 paid. As your company is really hopeles and a waste of time

Registered
[protected]@hotmail.com
Contract made from 9th april 2019 till 2021
Extension of 8 months of contract for cheating
Or return of contract amount

Thanks

No dust bags available for abover product.
Vacuum cleaner is perfectly operational but sadly unable to use it.
Sad that such a reputable name that brough in the vacuum cleaner revolution into india nearly 2 decades back is not able to support a long time customer. I dont think the solution is to invest in another new vacuum cleaner. Is forbes listening?...

Customer id - [protected]
Component number: 19645049
Product code: gwpdprtec00000
Amc renewal: 28/11/2017
Amc start date: 28/11/2017
Amc end date: 27/11/2019

With reference to above details, eureka forbes through its authorised dealer took amc for which we paid inr 7950. The machine was installed in the year 2011. We got last amc service on 18/03/2018 and paid service on 26/04/2018. Since then no service was given by the eureka forbes authorised dealer "manu services", bhopal.

I got mr. Vinath, eureka forbes head email id with the help of customer care supervisor. After sending email to him, the entire team got active buit only by words, they are least bothered and negligent in service. Inspite of visits, till date i have not received any service from the company.

I would request the concern department and/or personnal for necessary action as now i dont trust that eureka forbes, willing to give service.

Eureka forbes ltd. Should clarify that if amc was not mandatory then why they took payment for amc and if amc was necessary for the ro machine so that we get pure water then why they have not provided us all mandatory services???
How a company can risk our health due to their non working negligant behaviour???

I am unable to add attachments because of file size issue. Please let me know if i can share them on any email id.

I made a request for servicing on call.in couple of hour received call from representative person who asked me to do online amc for two years. I have done and further no response from that person even he is not picking the call.
I again made a complaint though customer care but again no one visited or contacted.
Worst service.
Will never recommend any one to use their services and further also will take amc services from other local venders

One of the ex-employee of Eureka forbes I presume or someone in the internal management has shared our details with a fraudster and that person calls us exactly at the same time when our filters are due for replacement and claims he is from Eureka forbes and he is the assigned technician. He came down to our place replaced the filter and gave a fake online bill. All this happened in the month of September. Today we had some minor problem with the water filter and when I called customer care for service I came to know about the fraud.

We just had the worst consumer experience possible. My parents own a Eureka Forbes Aquaguard (Aquasure) Water Purifier. The equipment is plagued with problems. The most recent one was a problem with the Tap. When contacted Customer care a Maintenance engineer came and attended the Problem and charged 600 Rs for the repair. Within one day of repair the Water Purifier completely stopped working. We complained once again to Customer care and another Maintenance Engineer attended and found out there is a major problem. Upon further examining the fault, he found out the Electronics is malfunctioning and even shared the video of the water leaked into it which calls for complete replacement of the Circuit Board. This time the repair cost has 1 extra zero to it. So it is going to cost us Rs 6000!!! It is quite clear that the Maintenance Engineer who came to attend the first Tap problem has messed up the assembling process which led to the Bigger issue. How can a product malfunction so grossly out of the blue, that too when the only person who has ever opened the product is an authorised Service Engineer? Unfortunately, the Customer Care is not willing to accept and adamant about resolving the issue. We have decided not to go ahead with the repair. we are planning to buy new Water Purifier of a different reputed brand. We will definitely advocate Consumers to not get cheated like me and not buy Aquaguard (Aquasure) products.

Subject: Request for refund of my AMC of my new machine because of poor service and inappropriate behavior towards customer

I, Haresh Valecha am a customer of Aquaguard purifier, I purchased a product from Ulhasnagar branch. Please find below details of my purchase
Product: Dr Aqua guard classic Plus with Booster Pump Water Purifier
Customer Code: [protected]
My product Sr No:[protected]------br...

Dear eureka forbes

With reference to the compliant no.[protected] & [protected]

Am prabu from chennai i book wdx2 euroclean from your sales person mr. Radhakrishnan acknowledgement no 448338 payment 14290 made through neft detail enclosed.
Commitment given before sales:
1. One year replace warranty
2. Life time free service
3. Addition 5 accessories
4. Free gifts umbrella
After sales.
1. No free gifts
2. No addition 5 accessories
3. Life time free service not mentioned in the warranty card returned to sales person and till not received
4. Opened box delivered
5. Wrongly given invoice in the name of mr. Sabari girivasan customer code [protected].
6. Floor & carpet cleaner accessories damaged given to the sales person & till not received

Need your intervention to close the issue
I need my produced to deliver given one some one. Model no & sl. No to be mentioned in the warranty other wise i don't want this produced return my money back else will meet in the consumer court.

All the documents enclosed

Thanks & regards
Prabu r
[protected]

I have an uv ro enhance water purifier. It is under amc.
Yesterday, a technician came for a regular inspection of the filter. My filter was in perfect working condition before he came. He went and checked the filter and then he tells me that the pump has stopped. So, i asked him to change the pump. Then as soon as he had changed the pump, he informs me that the candle has stopped working as well. I had got the candle changed around 11 months ago. Now he tells me that the candle can be changed only once per year, and if i want it to be changed again, i have to pay for it. He then asked me to get an amc. What kind of policy is this?
I will never recommend anyone to buy a water filter from eureka forbes. Cheating your customers seems to be your priority. Terrible customer service from the tata group. No one from your side was willing to help me out.

Registered mobile: [protected]
Complain#: [protected]
Water purifier is not working for last 5 days and the customer support doesn’t take proper responsibility.
No proper response, irresponsible behaviour from customer support. worst behaviour over the phone. unethically customer support hangs the call while i am talking. they don’t give proper response. who is going to pay for their negligence.
Better we don’t buy products from such unethical service providers. really poor service and poor customer support. i think all of the consumers purchased from this company is suffering similarly. is there any consumer court who can punish such unethical people.

I have bought aquagaurd water purifier on 9th nov 2019. As it is the technician came late for installation i have to keep calling and after 3-4 days h3 came and when he installed rhw new ro the adapter was unserviceable then he took two days to replace the adapter. After that watwr purifier stated giving trouble overflow and tds not being stable. I compalined to eureka forbes they cahanged my ro with a new one after 9-10 days of continues follow up and after delivery they took 3-4 days to install, we used it for a week and it was obserbed that this ro also is having the same issue like the 1st ro which are 1. Water driping after tank full also. 2. Sound coming from adaptor. And suddenly a red light comes and ro has stopped working. I complained for same technician came and he told us that the motherboard is unserviceable and it will take 3-4 days to change it.
It is a manufacturing defect feom the company and i would like my money to b3 refunded with compensation of my time, money and mental harrassment. The attitude of eureka forbes staff is also very casual, also technician informed that there are manufacturing defects coming in this ro model.
Please help me get proper resoulution and compensation as i have mentioned above.

Thanks hope to get a solution on this issue

Refer my complaint yesterday. It is clear the Eureka has no control over their service agencies. Two local service representatives designated by Customer care came, opened it and asked me to Pay 5000 for replacing entire filter kits. Also fought with me to pay 450 service charges. I refused and they tampered with the filters and went. I again contacted another agency through RO Service Centre online. The guy was more honest, He came found that filters were okay and only pipe joint was leaking. Replaced it for 400 bucks.. Someone listening in Eureka customer care please?? There are full of robbers sitting there.