Eureka Forbes Complaints & Reviews

I had purchased a water purifier on their december offer, where they said they will provide me a watch and a scratch card. The purifier is installed and working and also the watch has arrived. BUT THE SCRATCH CARD HAS NOT YET ARRIVED. It's been 2 months now but customer care guys tell me to email them again and again. This is very frustrating and unprofessional. Please look into this issue by 25th Jan 2020.
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https://www.eurekaforbes.com/december-offer
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Customer ID: [protected]
Order ID : #[protected]
Order Date :[protected]

Since 5 year i have a ag reviva ro. I have changed the total candle set rom your authorized service center on 17/03/2019 from berhampur, district - ganjam, odisha. After that carbon smell is coming from the water. I have visited several times for this problem to your authorised service center. But their service is very much poor. They could not rectify my problem. Would you please help me in this matter.

I was bought it in 2018 and the product most worst product from them after purchasing it was serviced multiple time by the service engineer of aquaguard and and after one year when free service ends the product is like because i dont want to invest more in this [censored] type of product by eureka forbes i want a complete amc plan free of cost from aquaguard if possible and they should provide it to me to gain the customer trust more and more.. Contact me on [protected]

I am having an aquaguard water purifier for the last many years. It was the latest model then and quite a high priced product. I had other options from different brands in the market but i selected this product.

But, i am deeply unhappy because the service is extremely disappointing. I struggle with service engineers to get their appointments. They do not consider the convenience of customers and keep delaying the visits. I keep waiting with literally no water at home. Then, i have to purchase water cans from the stores to provide my family. I am facing great hardship dealing with eureka forbes. Now, the executives say they have stopped amc for my model and ask me to replace it with a newer model.

It is absolutely not possible to keep paying 20, 000+ time and again and keep changing my water purifier every few years. It was a bad decision to take eureka forbes product and i am thinking to share my experience and inform all my friends and relatives and others on every social media to beware before purchasing eureka forbes products.

Or, should i take legal steps in the court of law for all the disappointment after purchasing a water purifier from eureka forbes.

Ritu

Efl0709658: req no: [protected]

No filter change and servicing done on time. Complain was registered in nov'19 and yet no resolution.

Escalated the issue on mail and still no response.

Contract valid till 2022 and the charges are already paid to eureka forbes.

The company is just fooling the people, collecting the money and then sleeping over it. Beware of such thugs..!!!

Hi team,

Recently aquacare (Jayanagar-bangalore) company had called for regular maintenance for my aquaguard. Mr santosh (Mob-[protected]) visited our house and said that the purifier has duplicate parts and need to be changed for which he quoted rs8000, i asked him just to clean the purifier and not to replace any parts for which he started abusing and was very rude. Somehow he completed the work and went. He didn’t fit the parts properly and now my aquaguard is leaking and not storing any water. When i called them the no is not reachable, santosh picked the called and threatened and abused me and said to take any action or complain to anybody.
Kindly help us with the repair and take strict action against such fraud companies.

Regards
Pankaj kolekar
Pankaj. [protected]@gmail.com
[protected]

Eureka forbes guys are very good at woo customers to renew amc at hectic price. But their product stands at essential hours dead. As i bought aqua guard genius water purifier an year ago for about rs. 21000 and they told me to buy amc of around rs. 10000.

Almost 3 months now, all the time purifier does not deliver the water (Sick it does shut all the time). Customer support and service guys and their arrogance is another way of their height of negligence attitude. Few of their online request/smses are attached here for reference.

Can anyone help me how to sue these guys as drinking water is essential for mankind, which these guys are delaying and denied despite payment made to them.

I have been a regular subscriber to aquaguard amc. I have have a complaint about the carelessness of their local center (Meerapur allahabad) up. These people never come on date for the service without reminding them for 3 or 4 times.

This time too, the service and replacement of both the candles was due within 31st december, but they ignored and when i called them (Mob no 91-[protected] - ms renu chaube), the simple response was - sir your contract was from march to march. As such our representative will contact you in march. When i told them to check their records, they to;ld that our mechanic will reach you in the evening today.

What i have to protest against careless working of this center is — they never come on dates as per their registered schedule without repeated reminders (This is the 5th time in succession when i had to remind them).

Hello,
They are only bothered by having more and more sales. After buying 8000 rs amc for a water filter for 2 yrs, i have got 5-6 more calls to upgrade my product but complaints resolution takes over a week. Executives visit after one week. I would like to cancel my amc and want a refund for my product (Whatever you can give) - calling direct executives or from urbanclap and problem would resolve in 1 day. But ao smith or other purifiers, they are much better. For the current problem, its been over a week and my product has yet not repaired. I have spent over 2000 rs in buying bisleri. My customer id is - [protected]. Let me know the process to cancel amc and claim a refund. if its paid service, the executive will visit within 2 hrs.

Rohit

My name :subramani from chennai tamilnadu customer id:[protected]
I have been cheated by your company executive name :jaikumar came from chennai villivakkam branch on 28dec2019. He asked me to pay rs:4350 for 1year amc but i payed rs:2350 and balance after completing the work. Because he was new to me. Not the regular technician who visited my house. Still my amc not done i not even get any solution. So pleas take action on him and refund my money.

I have order one ag-200 and also get quote from mr. Navneet sagar for that. But they (By dealer) installed water purifier (Aquaguard classic uv +), without inform us.

I had a word with all mention persons from eureka forbes before; mr. Bhoopesh ([protected]), mr. Navneet sagar ([protected]), mr. Ujjwal pandey ([protected]), mr. Vinod chhapra ([protected]) and some other persons as well. But as i presumed eureka forbes really working with some un-professional people with there team for which company blamed by costumers.

Immediately after my communication with https://www.consumercomplaints.in, i got a call from eureka forbes costumer service and mr. Omvir ([protected]) but no conclusion yet. We had discussed on call about 30 minutes regarding this issue.

Service team proposed me to change of filters on every month at agreed operation cost of rs. 2200- rs. 2500 for subsequent months, i will have to spend rs. 26000 to rs. 30000 per annum towards change of filter only. Please dont advice anyone like this.

I have not agreed with their proposal as i am not in the position to spend rs. 26000 to rs. 30000 per annum as operation cost against eureka forbes sales team placed a wrong product without our confirmation. Service team is not taking responsibility for the commitment given by sales team. It seems for the purpose of making customer to buy eureka forbes products, sales team giving rosy picture. Once product is bought, sales team is disconnected and service team is twisting the hand of customer to grab the money. I have not expected such worst money making business strategy from eureka forbes. Sorry to say this.

Since, service team is not able to take responsibility for the commitment given by sales team; they said to redirect this issue to sales team.

After complaint again, i spoke with mr. Pradeep [protected] (Fd service) he said just pay 3500 more we will exchange this. Then we agreed for this as well. Its going to be 3 months now, again they are playing with us like same.

Really didn't understand, how a company like eureka forbes sustained with this kind o[censored]n-realistic and cheating process. I am still follow up from last 7 months, but no conclusion yet.

They said, already approved for replace but no one follow the order. Every single person who worked with eureka forbes trying to making fool and cheat costumers by the name of service.

Even the seniors the most are like the same.

Why we really choose a company, who trying to cheat every costumer by the name of service.

Request your please intervene to resolve the issue faced by me.

Regards,
Eureka fores unsatisfied buyer,
Cmdr mohan kanuga

The subject ro water purifier that i purchased vide invoice dated 26/9/18 suddenly stopped functioning in early november 2019. On contacting their service centre, i was told that this happened because the one year warranty had expired. I explained to the service representative that the guarantee provided in the user's manual (Page#18) clearly states the life of the appliance is until 6000 litres are consumed and we, a family of 3, have not consumed more than 3000 litres during the one year period. When he insisted that i must first subscribe to the amc for him to have the appliance functional, i requested him to prove first that we have consumed 6000 litres. He was unable to do so.

Therefore, i called the service head of eureka forbes, subhasis sarkar, on 25 november 2019 and since then, i have been in sms and email correspondence with him. Regrettably, apart from offering a 20% discount on the amc, he too, has not been able to prove that our family of 3, have indeed consumed 6000 litres thus resulting in expiry of the life of the appliance. On explaining to mr, sarkar that no manufacturer can compel a customer to enter into an amc just because he/she can save on service charges and repair costs, should there be any fault in the appliance during the contract period. This is entirely his/her discretion as in case he/she decides against entering into an amc, it is understood all costs would be borne by him/her. However, this cannot be a reason for the manufacturer's refusal to honour its commitment/guarantee with respect to the life of the appliance.
Although i have formally shared my feedback to the automated email dated 18 december from eureka forbes and have also reiterated my position to mr. Sarkar vide my last email dated 26 december 2019, and requested him for a resolution by 2 january 2020, his response or resolution is yet to be received. I have therefore no choice but to seek your immediate intervention and redressal.

Bloody defective design and one of the worst company i have ever seen with all technical thieves in the company. M very much waiting to file a consumer protection case on this company. Kindly do needful to get refund for the machine supplied on 10.12.2019. Pls don't buy ny product from this company and pls try to spread this as public awareness as much as possible

We have registered a complaint for water purifier 3 weeks before and till date no response from the service team. I have been chasing customer care for this long and i haven't get proper reply from them. Another important thing is everytime they put me on hold for at least 10 minutes and for each call i am spending more than 50 rupees. The money spent is worthless. I regret why i purchased their product. The worst company in the water purifier segment

This is venkat subbramani i bought aqua guard before 10 days and paid on very next day. Sales person (Anto zaviour) promised me to fix the aqua guard on very next day still it is not installed. There is some issues in pipe in my home (Sathish kumar) the branch manager (Ramapuram branch) promised me they will arrange plumber sill they haven't arranged any plumber and also still it is not installed. If it is not installed befor this evening i need my full payment returned. If it is not done they i will establish this issue in local media and social media.

The customer care department is very much worse than any other. The service persons don’t respond even after repeated calls, even after 20 days, they didn’t respond. This is the third time i am facing for last two-three months for my water purifies which is just 3 months olf. And the customer care people gives false promises, and well written repeated sentences. Even, ms deepa, from customer care also responds through auto reply (As we get the same reply with same sentences everytime, which means without reading the complaint just giving the automated reply).
The escalation page is another false thing in their website, to make the customers fool. Everytime to log a escalation, it asks for the ticket no. Of the registered complaint, and when it was entered, it says, ticket doesn’t exist, even thourh it is new. So you cannot escalate any of your complaint, just listening to the nonsense talk by the customer care people only. And no email ids are available for the escalation persons.
Overall, i recommend, everybody not to got for eureka forbes at all, as it is one and only the worst company having no servicing. Their, service center in chennai is completely nonsense, having untrained professional, without having any knowledge of opening the systems also.in front of you they will call to their service center and asks how to open. That is the kind of service team they have.
So be careful with the eureka forbes.

Reply

Your service mechanic had called me that he will attend the request on 25dec 2019, he didn't come, the same was repeated on 26&27 th as well. Today your service centre confirmed that service will be done between 3pm-4pm till 5pm no communication from service side. I have lost 4 precious working days because of your careless serviceman. What shall i do. I have never experienced such a bad experience from any other manufacturer see that my service is attended today.

Hi,
[protected]
This is the ref#. I have raised 3 days back. Issue is not resolved yet. Technicians are coming multiple times but issue is not resolved. Dated, 23rd dec'19, technician visited found one of the part is not working. Before leaving they said it will be resolved with in 2hours but eod it is not resolved. I request immediate resolution on this.

Thanks,
Ravi

I have took the amc from sep-2017 to sep-2019. During the period technician has visited once in 2018 and thereafter no one has visited and replaced or serviced my aquaguard water purifier.
When i called on 21st dec 2019 i have came to know that they have serviced the purifier on wrong place or house. When we seen the history card the sign is mismatching which on further investigation found that the technician has zero knowledge about the models where he is doing service.

Its been more then 8 months my contract with eureka forbes was created till now after putting continous complains no one has followed up or no service. I demand two things service and also an extension of 8 months of my contract for the lost time as its a loss even after continous complains and follow ups. Or please return the rs 3250 paid. As your company is really hopeles and a waste of time

Registered
[protected]@hotmail.com
Contract made from 9th april 2019 till 2021
Extension of 8 months of contract for cheating
Or return of contract amount

Thanks