Eureka Forbes Complaints & Reviews

Very bad experience from this fraud company. My machine is not working for the last 20 days. Called several time they give daily assurance that technician will visit. Till date no one visited, neither i received a call from technician...
As per my amc contract they have to provide mandatory service. They didn't resulting aquaguard genius plus stop working. They have not contacted after so many call. I have not received a single call from their side that. We have to source jar water from outside cost 100/day. Who will pay bill. Very bad experience don't trust aquaguard any more... File case to consumer court.

Still nobody is not responding my new ro installation past 4 days
Request no [protected]
Customer code [protected]
Date 31/05/2020

We have called this no [protected] (pasha), person has come for service, they have taken the service amount Rs 2100 and said as C/R & S/D charges. After service, there was no water supply to Aqua Guard since they have installed fake device (C/R & S/D) in machine.
He is one of the fraud and cheater. Fake water solution company, because issued bill in the name of "Water Solution"(kent), website in the name of www.draquacare.com (Aqua)"

Alerts and beware of such fraud people.

Service contract no - [protected] valid upto feb2021
Name - n. Nagaraja
Address : saket, 8/10, bull temple road, basavanagudi, bangalore-560004
Servicing not done for a long time. Presently need servicing very basly.
White powder comming in purified water.
Request immediate servicing.
My cell not working. Please contact land line no[protected]. (R) or[protected]Office).

The machine is in service contract for 2 yrs w. E. F 18/06/19. At present the water flow is decreasing day by day & quality water to be checked waste water qty to be reduced. For last 2 weeks i contacted customer care nos but machine is not attended.
P. C. Agnihotri
Mob no [protected]

I am facing slow water flow from my water purifier.
Due to lockdown no body attend my complain.
Now lockdown open please solve my problem.

My customer id = [protected]

This is my 4th complain regesterd by sms from my rmn.
I contect local (Rajkot) technician of eureka but he refuce.
I paid annual maintance contract with eureka forbes.

I am using reviva for more than 10 years now. This year on 09 january we had called the aquaguard professionals to change the filter and the person changed the same. After getting the filter replaced there was a loud sound coming from motor, for which the guy told he would visit us to check the same, but never turned up. Now on 2nd week of may the machine stopped working. We tried calling on the numbers mentioned on the sticker available on filter which that guy that sticked (Jummana-[protected] & balaram-[protected]). I opened and checked the external filter and came to know it’s not original (Aquaguard) filter they had fixed. I am not sure about internal filter what he has used.
We were trying to call above-mentioned number. 1st instance both numbers someone picked up and asked for the location, but nobody turned up. We tried calling again, now the numbers are switchedoff. So far no response. Never call these number (Jummana-[protected] & balaram-[protected]) for fixing the aqua guard.
Please be careful about these guys

Complaint number [protected]... This is the 3rd time the product has failed with the pcb failure in the last 6 months. No one at eureka forbes right upto mr ujjwal pandey and mr. Arun bheda are intervening to help. Its peak summer i have invested in a water purifier which costs rs 21, 000 and during the first year itself it has an important component like pcb failing 3 times.

The company is not responding, neither with a replacement product, nor with a replacement water purifier and not wanting to extend warranty too. Out of the 12 months warranty, i have two months left, the machine has not been working for collectively 2 months. Therefore only thing i got from this machine was 8 months of operation. Now i doubt that does the water purifier even works.

Sir,
A few months back i purchased a dr. Aquaguard from eureka forbes. It was installed by your technician. Now the water outflow is reduced considerably. Please send your technician andrectify the problem.

Yours truly,
A. C. Alexander
B 3, 65 huda colony,
Chandanagar
Ph.[protected]/[protected]

I have amc for water purifier dr. Ag magna. The machine is not working now, require replacement of filter. Registered a complaint in april 2020. Despite having amc, the problem is still not attended, filter not yet replaced. The machine is lying idle. Request immediate replacement.

Sir
I have sured that the eureka forbes company fraud and cheater one. There is no value of customers. I have complained thrice but no reply or solution of the product. Once sold the product means the responsibility of the company is over.
Thank you
Ajaya kumar ojha
[protected]

Hi,

I had entered into a 3 year service agreement with eureka forbes appointed "pragati services-c-21-a, east baldev park-" franchise-on july 17, 2018 (Contract receipt no. 0062898) and paid rs. 4640/-.

They are as usual saying this pcb is not in stock, will take time,

I am pursuing them from last one month regularly.

I have never thought that a company like eureka forbes ill cheat us like this.

Sirs, i am from chennai. My reviva ro (The amc is upto 0312.2020) is not working since yesterday morning. The contract receipt issued to me wasno/[protected]. The same was reported to your office yesterday by email. But, so far nobody has attended to it.

Product: gwpddclpe10000 dr aquaguard classic+ water purifier
Sales order date :- 31/12/2019
Invoice no.[protected]
Sales order no.[protected]
Installation date: 04/01/2020
Water purifier not working since 22/05/2020 complaint lodged with the eureka forbs company and complaint no is [protected] thereafter they have cleared my above said complaint no without rectifying and given me new complaint no.[protected]
We are still without drinking water since 22/05/2020 and lock-down has been relaxed here at surat since 19/05/2020 but the said co is not providing any service

My aquaguard filer is not working since 31st may. I have given complaint about the same date. But no one attending the same. I have called 6 -7 times to customer care, every one is asking the complaint has been escalated. Even i have taken 2 years amc for the same.

I & my family using unfiltered water since last 3 days. This is very serous matter as it directly involved health matter.in this situation it may cause health problem

The aquaguard ro+uv is out of order since march 2020. The aquaguard is under amc, contract no. Is : [protected] dated 17th february 2020. The amc purchase from mr. Ganesh, local service engineer in c v raman nagar, bangalore-560093.
Requesting for needful as early as possible.

Customer code [protected] mrs shikha goel mob [protected]

R o under amc vide contract receipt no[protected] at indore mp

R o not working. Local office not responding.

Please advise what to do? Without proper drinking water for several days now.

The water is not getting filled to the tank and we have no water and we are dependent on bottled water now.
I have been trying to contact eureka forbes and none of their customer care numbers work. Somehow i got to talk to one of the customer care and complained about the issue. But no one attended.
It's a very poor service.
Complaint reference number: [protected]

Please take action on them as they couldn't even respond to our complaint.

I have raised complaint on 17th may 2020. No technician visited and there is no response for emails. When we try calling customer care they say that technician will call.
Ref. # [protected]
I think its better to stop using eureka products.

My product was not serviced even after escalating the matter to the required concerned person ronak patel and he did not have a courtesy to respond to a single email. Today my warranty period has expired and the company wants me to renew the amc and then only they will change the filter. If a product is within warranty period then why should a customer pay anything. No one is bothered to answer my request. Kindly guide me. The complaint number is [protected]. My customer reference number is [protected]. Mobile number [protected]. Nikit nathani