Eureka Forbes Complaints & Reviews

Have raised on this portal sentbit on email id but did not get success hence again sending in this hopefully it will reach to the concerned department and get positive response.

This is with regards to the service provided by Navnath (Aquaguard service engineer) in lohegaon area am not having any request number as he visited at the time of request raised by 2 years ago and further he used to come on regular basis charged Rs...

Hi Team,

I have raised a request regarding water leaking problem on 26-April-2019 request number # [protected]
Technician came and fixed the problem but from next day again water started leaking from purifier body.
I called the same technician stating that the issue is not fixed but even after multiple follow-up he did not come.
I called customer care again on 25-May-2019 to report this issue and this...

SUB: NEGLIGENCE BY EUREKA FORBES/ POOR QUALITY DRINKING WATER ISSUE NOT RESOLVED BY COMPANY SINCE 2 YEARS Dear Sir/ Madam, Clean, hygienic, healthy drinking water is the basic requirement of any human being. Many people in our country are deprived of this necessity. Even those who pay a good cost to companies like Eureka Forbes who claim to be "Pani ka Doctor" are still unable to enjoy the benefits of nature's gift of healthy water. We have...

We have bought this product last year and now there is a problem in its suction from few days. I have been calling the customer care almost 2-3 days they have been saying that they will send the executive in 24-48 hours.
its been nearly one week and everytime i call they only give me assurity for service but no one seems to come from your side for servicing.
Very Poor Response, never respond against customer's complaint
our...

Good day!
Almost a month no response/reply from your team.
Couple of weeks before mr. Thirumurugan called and informed
Will clear the issue that evening… gosh! Till today no sign of your engg.

For past 3 days, i’m trying to reach him where-as his no is not reachable.

Totally the instrument is not in use for past 3 months.!

Regards
Hensley ralph nicholas
br...

We have purchased this machine 23 january 2019
After 3 month turning off repeatedly.. We aslo
Complain repeatedly but we can't getnany service..
This customer care can't provide any kind of service
They only said that complain in process.. We
Lodge this complain 10june 2019. It is a very
Disgusting experience for a customer. We
Suffered from lack off clean water. So please help
Us i...

We installed their security system in 2014. It worked quite well for a few months but has stopped working since past 2-3 years. Despite complaining to everybody we could contact and mailing everywhere and also getting conformations of the receipt of our mail no body has come to visit or repair the system. Also, what is funny is - if we go to the website and put an enquiry for a new system they respond quickly. This goes on to show that they...

Its been 7 months
Since then till now aquaguard is not working properly that is we have gault faulty machine and its ro+uv+uf,, we have registered complaint many times, care person in sangli comes and goes and avoids problem as he doesn't want to change faulty part of aquaguard so problem is not resolved, it's not giving ro water from starting day, every time i register problem and there is part which is faulty so need to chnage but...

Its been 7 months
Since then till now aquaguard is not working proparly, we have registered complaint many times, care person in sangli comes and goes and avoids problem as he doesn't want to change faulty part of aquaguard so problem is not resolved, it's not giving ro water from starting day, every time i register problem and there is part which is faulty so need to chnage but care person from sangli are not resonding and giving...

I have moved from Nashik to Nagpur and have been contacting eureka forbes since last 6 days for installing aqua guard at my home. no technician has visited.

I call the customer service everyday and get the same answer that my case has been prioritised but no one attends. when I asked them to to connect my call to a senior person they put me on hold for 15 mins every time and finally disconnect.

in this case...

I am writing this mail to you because i am totally disappointed with the Service provided by you. My water purifier is not operating and even after multiple calls to call center and registering complaint on your portal, nobody has taken accountability of resolving it. I am not able to store drinking water from last 6 MONTHS
Nobody cares ! Eureca Forbes as a brand is loosing its value just because of carelessness of people working in...

Dear Sir/Madam,

I had placed a RO installation request on 12 June over the customer care helpline (Request number [protected]) in the name of Mr Subho Ghosh. I was informed that a technician would call/visit for the installation within the next 2 days.

After waiting for 5 days, no one even called up so I raised my first complaint on 17th June only to be told that a technician would be assigend imemdiately for...

Hello Team,

I am writing this mail to you because i am totally disappointed with the Service provided by you. My water purifier is not operating and even after multiple calls to call center and registering complaint on your portal, nobody has taken accountability of resolving it. I am not able to store drinking water from last 3 days.
Nobody cares ! Eureca Forbes as a brand is loosing its value just because of carelessness...

Respected Sir,

We purchased Aquasure RO+UV+MTDS just 2 months back (4th April 2019) and it has stopped working now .

First leakage started and now when we checked TDS of water its showing more than 200. Installation was also not done properly as water pressure is high service engineer was supposed to instal water regulator which he denied at time of installation

We are (me and my husband) doing...

Ref # [protected]

I purchased DR.AQUAGARD MAGNA NXT HD RO which is still in warranty. Register a complaint related to water quality. The tech who visited added a couple of capsules to our water tank and left.

In the next few weeks, the water purifier didn't work. This time, they informed me that the filter's life is over and had to purchase a new one (4k) or buy AMC (5k).

He added that a simple...

The Aqua guard Magna ( RO+UV+NXT) stopped working exactly after one year of Purchase.

I have not even consumed 100L and engineer forcing me to change filter which cost me Rs 4500/-.

When the product was bought, the sales man clearly told that after 6000L of water consumption only the filter need to be changed. I was out of station and not even used the machine for 1000L . why should change the filter. Why they...

I purchased the Eureka Forbes ENHANCE model on 7/6/19. I was told that it is going to be installed within 2days. Next day I received a msg that one person has been assigned with the task of installation. During the day I called the person 10-12 times but he didn't receive the call. Now it is 11th day the water filter is lying uninstalled at my house. Whenever I contacted the customer care one person used to promise me to send one technician...

I am a proud owner of a Eureka Forbes vacuum cleaner for the past six years, now my instrument is not doing her job due to a small spare (consumable) for which I am trying in Chennai for the past one years, all the service centers I visited are attending to my request and acting, and sending me back empty handed as they could not go through .
I need a rubber boot connecting the instrument with the suction hose, I am ready to buy the...

I have escalated ticket and Even post escalation, no response. Such a brazen attitude. Sales person states, do whatever you could. He mentioned he has recording of sale conversion etc. I told him politely, I can do anything but raise complaint. He seems to be right, and I lose. Such a pathetic support for customers.. Reference- Your Escalation request number is [protected]...

I bought the water filter on 8th June. I have been opening tickets for installation. one engineer called me to fix and appointment and promised me to come next day. Next day he did not show up I tried calling him but no answer. I opened another call finally another engineer showed up without the pressure gauge which he promised. Then he promised me to come next day for installation or pressure gauage. Today I called him again but no answer....