Eureka Forbes Complaints & Reviews

Dear sir

I have bough eureka forbes water purifier reviva in 5th june 2016. It never worked properly for two days. Then day three it stopped working. Then i have called "pani enterprises" (Who have delieverd and installed this) to correct my problem, but they have never turned up. I have registered the complain in customer care, their people also never turned up to correct my problem.
I have calling them past five days. Pls do the needful for me.

Date: 7th june 2016
Service request #: 87527797

I am pooja anand, a frustrated customer of eureka forbes. I raised one service request on 7th of june this year. I have been following up with customer care people daily for this request, infact calling 4 times a day, and had an argument as well

But i guess no one is interested in resolving my issue. I have called and called and escalated to senior executive but to no avail. This is second service request in two months and every time i have to call several times to fix the issue.

Such a pathetic service. I have talked to known people and everyone say that the service is problematic.

My complaint was again escalated and another number was given which was #95738830.

We had booked a Dr aquaguard booster model worth 10490 on 6th June 2016.it was supposed to get delivered on Thursday...as per your salesperson Mr nibhaya rajput. But after so many calls made to him which were unanswerable...N to ur Mumbai lowerparel office, we got delivery on Monday afternoon.
But still no plumber guy has cum for fitting the machine...such irresponsible behaviour by your staff.
After being called for n number of times, they give vague answers.
We are highly regretted ant your service support before using it...wat can we expect the after sales service frm you.

Team,

Its high time contacted customer care from last 7 months no resolution and no one coming to my house to fix this issue.

How come without confirm from customer my ticket it closed.

Product information
Eureka forbes as expert water purifier

Ticket no as follows

85704810 agent name gurmeet no resolution
85945513 agent name sojat no resolution
86118307 no resolution
86390128 no resolution
86022844 no resolution
86751164 agent name sandeep supervisor bhavna no resolution
86621270 agent name arjun no resolution
86821008 agent sujit supervisor pooja no resolution
87533716 agent ashish no resolution


No resolution from eureka forbes as expert water purifier

Hi,
I have bought Auqagaurd Enhance RO+UV+TDS a week ago but it didn't got installed it yet even after more than 20 calls to your customer care.
The funny thing is that even eurekaforbes didn't even bothered to contact me once.
I have escalated the issue to higher authorities but the same result.
Even when i tried to escalate the issue through your website it is showing invalid service request number which have been provided to me during my discussion to customer care i.e 95700493, 95709770 etc.
I am very disappointed with the services of Eurekaforbes and i promise you that in future i will not buy any product of this company nor will suggest to anyone.
Thank You.

I have made amc contract with eureka forbes for my r. O. Unit. But for the whole year the filters, etc were not replaced. I tried calling their customer care number and made several complaints but seems like eureka forbes doesn't care for their customers.
I was in impression that my grievance will heard and responded but customer service of eureka forbes is very pathetic.
They have left with me no choice but to proceed with the consumer court for the resolution.

The service provided by eureka forbes for aquasure xpert is really worst. I had raised a request to aquasure to fix the overflowing issues of the water purifier which used to leak due to sensor issue in the water purifier. However, the technician who attended the issue did not fix the current issue, but installed the filters in the purifier which was not necessary at all. The filters which he installed were did not have a original seal on it and looked like a duplicate filters or the refurbished ones. These technicians in eureka forbes are cheating both customers and company by installing these duplicate filters, playing with the customers health and company's reputation. The technicians like are spoiling the name of the company and are not worth to be with.

I tried to contact this technician numerous times, he is just playing with our time. He picks the call in the morning and says he will attend the issue but he does not attend even after the end of the day. This is been repeating from almost a month now. I have been raising complaints and the follow up requests almost every alternative day but of no use, i'm just wasting my time, however the money invested on the water purifier is just a waste due to lack of service from eureka forbes.

Technicians should always be the backbone of the company. But these kind of technicians will demolish the name of the company.

The name of technician: ravindra reddy
Technician contact #: +91 [protected]

Some serious actions should be taken against this kind of culprit technicians.

I wanted to raise cart ridge replacement request. Called up customer care. some guy called Sandeep or pradeep picked up call and wasted 20 minutes in four back to back calls. And intentionally irritated with stupid questions.
How dare they cut calls when customer is talking. They cut calls 3 times.
Is this the way they talk?
i called them on saturday 11th jun around 2.20pm and instead raising service request they were talking rudely.
is this the way eureka forbes customer care executives talk to their customer when they call?

I purchased a dr aqua guard magma (Customer id: [protected]) on 2/09/2015. Since then i have had to call the service engineer atleast 6 times as there has been issue with proper water discharge. I requested mr. Dutta who heads the complaint cell of eureka forbes durgapur to either change the machine or get it repaired but nothing has been done so far.

I have purchased Wet & dry model from Eureka forbes in the month of September 2015 thru the Sales person Radhakrishnan(Mobile # [protected]) who provided demo in my house. Dealer Address: 146, Arcot Road Valasaravakkam Chennai – 87 Ph # 64532707. After 3 months o[censored]sage my machine started giving huge noise so I can’t use the machine so I placed service complaint thru Eureka customer care #[protected] since the product is under warranty.

The below mentioned complaints have been logged for the same.
1. 86365590 raised on 30th March 2016
2. 86539383 raised on 09th April 2016
3. 86723531 raised on 21st April 2016

Nobody bothered to attend my complaint so I called customer care and they don’t have any updates in the CRM which is pending for more than 3 months. When I shouted with customer care they gave the manager no. [protected]/[protected] (Mr. Baskar/Mr. Mohan). When I called Mr Mohan he said the product was not registered with the company and hence service cannot be provided and I need to contact the dealer for the same. I am very shocked when I heard this information after waiting 3 months (1st complaint raised on 30th March 2016). I don’t understand how that is possible since I have a original bill with me and paid using my credit card and swiped in the Eureka EDC machine. I don’t know whether someone cheated me in the name of Eureka Forbes or the company itself cheating the people by sending their sales reps in the customer’s house and loot their money. I have paid Rs. 12990 in a single shot payment but I am begging for the service with your company. Pls think 1000 times before buying any Eureka products thru the sales person who is giving demo at your home because they don’t follow genuine process and if anything goes wrong the company will not take any responsibilities. They just sell inferior products thru the sales person giving lifetime warranty and strictly follow no service after sales.
I request Eureka Forbes to address this issue ASAP(if you are a genuine company)
-Sathish
Email ID : [protected]@yahoo.com

AMC contract with me. I was told by the service technician about AMC and I came to an agreement on 10/1/2015. Now there after no one attended for servicing or replacement of cartridge till today. This is breach of contract and a case of cheating. Since more than 15 days i am contacting various numbers non of them attended me to handle the servicing. My AMC no is 10/ 24333738 d/d 10/1/2015 an amount of Rs 4080 paid to that person by cash.
I have contacted Nos.[protected], [protected], [protected], [protected], [protected] no one responded me for the work. AMC No.[protected] d/d 14/1/2015 valid till13/1/2018. product is Aquasure Crystal S.N 654665. I request you to take immediate action on this issue.
Thanking you Your truly, Easow Geevarghese.

Customer id [protected]
Service request : 87473846 & 87515679

I had requested for a regular quarterly maintenance of my water purifier (Sensa smp+) which is out of warranty and and clearly mentioned this during the request the technician, by name mp singh from mvj agencies came on 6th june and said one of the external filter needed replacement for which i agreed he changed it and charged rs.775/- (Rs.400 for service and rs.375 for sleek candle icr no[protected] but after he left, the purifier was just throwing out water and the tank was empty even after 1 hr and more than 30lts of waste water
The next day another person by name sp singh (Susheel pal singh) came on 7th june when i complained against mp singh he got wild and continously asked me not to speak against mp sing and that the compan was the culprit when i spoke to his manager mr. Balachander he said that my purifier was not under warranty there was no service for out-of-warranty machines. I was astonished, since i have been availing a quarterly service from past 8 years!!!
Now i have been making nearly 4-5 calls to the customer care asking for repairing the purifier and until now ie., 10th june no one has responded
I am totally appalled by this kind of response from a company like eureka forbes is this some kind of mafia on the service agencies? Can somebody from eureka forbe's management take a decision and take action on such technicians and provide proper service to long time customers??
Hope this complaint atleast will resolve the issue and some one repairs my purifier

To, the senior manager,
I booked a complaint on 8th june16 and received sms on 9th june16 at 9:49 am stating my complaint no [protected] has been allocated to technician noor shamsi [protected] and it will be attended shortly. I called the number twice after couple of hours however no answer. Later i got call from him and when i informed him about the complaint lodge for water purification taking lot of time he has no clue regarding my complaint and said will ask other technician to resolve the issue.
I got the 2nd sms stating my complaint has been allocated to pradeep jaiswar - [protected] at 4:05pm (9th june16). After 30 minutes another sms received stating service request [protected] completed. I was shocked as nobody addressed the issue and still they sent an sms stating issue resolution.
I called pradeep on the given no and again he has no clue of the my complaint and said he will arranged for some body to resolve my issue as he's busy.
Nobody turned up hence i called again on 10th june16 to pradeep and he informed that he is out of mumbai and asked to me contact noor. Called noor twice but he didn't take the call.
May you please look at the complaint little seriously as it's clear breach of trust for customer.
Please treat the complaint with utmost urgency and send the technician for purifier servicing in the next couple of hours.
An early action will be highly appreciated.

Regards,
Roshan ali shaikh
[protected]

I think that there is a lot of mischief!! and the company is deliberately misleading people with aggressive sales tactics. I bought an Aquasure one of the most expensive models there is (more than rs.20, 000/-) falling for its UV, IO and other features 2 years ago.
Ever since- at least 4000 to 5000 rupees worth of parts need to be replaced- if one year its the candles, the other year it is the motor plus candles. We are a small family and consume about 10 litres of water per day.
We have other electronic and electric appliances that often run 24/7 that work hassle-free for years! At-times decades!! be it a microwave, refrigerator, washing machine, television, blender, rice cooker etc...clearly the usage of about 10 litres/day of water in no way compares to the round the clock availability of the other more complex heavy duty items. While the pricing is on par (or much more if compared to many items with more complex functions - eg: blender, television, computer),
the functionality is ridden with mischievous money-making gimmicks (every year at least 4000 to 5000 rupees worth of parts need to be replaced- if one year its the candles, the other year it is the motor plus candles.
Very very unhappy at these below the belt and underhand tactics of what one would think of as an engineering company manufacturing essential electronics. Basically few thousand rupees worth of plastic is palmed off with a filtration technology insert worth barely one year!! Look at it this way, A 25 litre can costs about Rs.40/- If we purchase 10 cans per month; we'd be spending Rs.5000/- per year as well!! So, why do we have to invest greater than Rs.25, 000/- at the outset and still spend?? It is not making any sense at any level.
This company has made a mockery of engineering as well ethical business. IMO, for other consumer products- in case of genuine engineering failures replacement happens. Whereas Eureka Forbes seems to be designing to make the equipment to fail in order to keep soft stealing from people by making them actually buy a thing to get stolen annually. UNBELIEVABLE AND SICK SICK WAY OF DOING BUSINESS(especially if you think they are dealing with something as essential as water in order to do this. I am aware I am a trapped helpless urban consumer caring for kids health with few other options. Still, V upset at this cunningness!

I purchased a new Air Purifier launched by Eureka Forbes Ltd. The name of the model is SCPR 700.

After one month the product found defective. I put several costume calls and complaints. Although the technician visited, he said that the product is not repairable.

I asked the service team and sales team to replace it. Its been three months, I have been calling them regularly, but no action or follow up taken

I have 5 complaint numbers. Even the customer care official dont know about the name of the product because its not updated on their database and referred to higher authority

Everytime I call them they say its under process

I had purchased a water purifier (As prime uv) bearing sr. No.[protected] manufactured in july, 2015 from sales india pvt. Ltd., shri balaji mall, motera, ahmedabad. Since its installation in a couple of weeks the red light started blinking. On complaint, your mechanic had attended immediately and changed the circuit in it. Once again since a week the same complaint has occurred. I request you to kindly give me a replacement of the same product, if you are really desirous and keen to give customer satisfaction.

Hi, am vamsi sai, i have registered a service call 3 days back (On eureka forbes website itself) i. E.06.06.16 as am not getting water properly from my aquaguard nano ro model water purifier and i got a message saying that with in 24 hours of time i will be getting a call from the service guy and it will be resolved after that. Time and again aqua guard people as always disappointed me this time also. I have got no calls from the service executives. Two hours ago i got a call from service guy (Cell no.[protected]) stating that the area which am staying in is not his area. So, he directly declared to me that he is not coming and rectifying it. If that is the case then why the hell in the first place their customer care people allotting him to my service call.In just 11 months this is my 5th complaint on eureka forbes, still they are not changing in this aspect. Don't know whether they have any concern for customer at all.
Complaint number:[protected].

We took amc for water purifier aquaguard (Inova model) for 3 years duration from 1st june 2013 till 31st may 2016 and paid rs 3770 on 1st june 2013 for the contract; our customer id is [protected] (It is in name of my wife ms mithu kundu). During the 3 years of amc contract, we got replacement service of carbon filters and candles just once on 25th aug 2014. Beyond that in next 1 year 10 months of contract period no replacement of carbon filter and candles was done by eureka forbes. We called up eureka forbes so many times but they did not provide service. We called up eureka forbes and raised service request #87283954 on 25th may 2016, again service request #87403802 on 31st may 2016, and every time eureka forbes representative promised to send people for providing service... But never they turned up. We need immediate replacement of our carbon filter &candles for aquaguard.

On 24th may 2016 we lodged a complaint with you on the above subject. This was notified by you the same day to eureka forbes.

On 25th may, m/s eureka forbes sent us a message saying that they regretted the inconvenience caused to us and asked us to provide again the contact details customer id etc.

We replied this on 31st may 2016.

Till now no redressal from their side.

I have bought auqaguard genius a year and half back. Recently the product was not working. I have made a complaint on repair of aquaguard genius water purifier. On the first complaint to the customer service a technical person came and said few parts to be replaced and took a aml of rs 4850 giving me a receipt. Next day he replaced few parts, and said one of the part which needs replacement is not available in hand and will get it by tomorrow. After that no reponse from the person. Further i have called the customer service 5 to 6 times, they keep on taking as a new compliant with every call promising it will be attended in 24 hrs but no one turns up. So far it has been a month and no progress has been made.

Regards,
Ramkumar
[protected]