Eureka Forbes Complaints & Reviews

with due respect I beg to state that I, Biswajit Roy is a subscriber of EUREKA FORBES Company. This customer name was Mr. Biswajit Roy & the customer code was [protected]. This complaint no is 77642497.
Yesterday service technician( Mr. Avirup) came to my home in the evening but That was the problem on my machine he could not solve anything even he gave damage on my home machine on the spot. This home machine is inverter. The Company will bear the cost of repairs to the machine.can You not repair the water machine today? The Company will bear the cost of the machine to trai.Gone was the first day but no response by company. Now What do i do? As technician( Mr. Avirup) have made a mistake, Since you have made a mistake.As the company will be able to correct mistakes .Obedient to the company.I don;t have any argue.
Yesterday I am not satisfied for Eureka Forbes Company at Kanchrapa in Kolkata. This reason is Mr.Avirup in the employ's Eureka Company.
when you Dismissed Mr.Avirup in Eureka Company(service) at Kanchrapara in Kolkata and licence will be cancelled the Service Franchisee of Miss Ruma Mondal by head-office and code no is 2126 then I am satisfied because all employee's of EUREKA FORBES Company (service) do't work and they have misbehave to me.
That is why Eureka Forbes Company is Very very FROT FROT FROT FROT. That is why what do you punishment Mr.Avirup and Miss Ruma Mondal . Now this Action is taken immediately.
If you do no't solve my problem then I send my complaint to delhi.
I am Mr.Biswajit Roy & I sent this Quarry to the head-office & My mobile no is [protected](Kolkata).
I am weating for this relied. No more us.

for my purchase on April 2014 till today not received my purchase bill and warranty certificate even after several request made by me on phone no. 39883333 request no. 89901326 dated on 04/07/2014 mr samvel

16/07/2014 mrs subha

01/08/2014 mrs revathi

stating that u will receive with in 2days

do needful to me

yours...

I have been trying to get service for my EURO CLEAN WET/DRY product from local franchise as well as from company since two months.
No one cares to attend complaints. Company's customer service section is loaded with thick skinned fellow otherwise one can not be deaf towards customer complaints.
Most horrible thing is that EUREKA FORBES customer service number is never working. SMS complaints never attended.
Umpteen number of times I lodged complaints online but the system produced reply with complaint number came once. Ref: 2CE9087570 dated 6/8/2014.
Local service unit girl called and intimated that service person will come to me on 7/8/2014. At least half a dozen times we wasted calls and money to know whether the service person really coming as we have to make available someone home to attend them.
It is just horrible experience with EUREKA SERVICE.. BE IT AQUA/CLEAN PRODUCTS.

for my purchase on April 2014 till today not received my purchase bill and warranty certificate even after several request made by me on phone no. 39883333 request no. 89901326 dated on 04/07/2014 mr samvel 16/07/2014 mrs subha 01/08/2014 mrs revathi stating that u will receive with in 2days do needful to me yours p.vinodh kumar surana 14, vichur muthiya street 4th floor, gurushanthi appartment choolai chennai 600112 [protected], [protected],[protected]

My Name is Bhaskar Mandal.My contact is -[protected]My machine model is SPRING FRESH RO.I was maked AMC type SILVER in-11 may 2014 valid till 10 may 2015, from Service Person Mr.SONTU SENGUPTA from Baruipur/Kolkata service center. His contact is +[protected].
He also reinstall my Spring Fresh RO in wall again for labeling problem. But after few days my machine fall in to the floor for installation failure. As a proof I have real images and attached with this email.Please download. Before reinstall I told him for safety but he told me I am the best.And his work is very much mess up because he spread lots of water in my apartment during service. Its not small quantity of water its lot of water. When I told him wh
y you spread lot of water in to my dining room . He starred shouting at me. And behaved like bad person.He is a irresponsible, overconfident, bad behaved, idiotic person. He almost destroyed my(Rs-16000)machine. When he told me about AMC he promised me machine installation failure also under AMC.But when he comes again for machine installation failure, he said machine installation failure is not under AMC. So why I invest for AMC. He give me wrong information that's not fare.I am a loyal customer of eurekaforbes. Why that's kind of bad service and bad service Person. My machine falls because of this service person. That's not fare.And he also told me he have no responsibility for installation failure. So who responsible for this ! If he don't know about reinstallation, so why he reinstall at 11 may 2014.It happened in may 2014, now I am complains, because those days between may to august, I was out of Kolkata for PERSONAL MEDICAL REASONS. Now I am back and complained against this bad behavior servise person. And my next machine service date in August so I don't want this service person again. Please send some good behavior authorised service person with proper company I CARD.

We have paid Rs 2850.00 vide cheque no 115695 drawn on HDFC Bank towards AMC for 3 years. Your company is suppose to give services once in 6 months which has not done till today. It is only on our request once in a year that too repeatedly reminding to your customer care. In the year 2013 no service was given to us. In 2014 I have requested your customer care for the service on 25.7.2014 and the request no given to me is 77401323 and your person came here on 28.7.2014 and asked us what is problem in water purifier. I told him that candle/carbon in the filter has not changed since last 2 years and he went back saying " i will come tomorrow". This tomorrow has not come till date. In the meantime I reminded them on 1st August and spoke to one Mr. Sagar (Head of Servicing Dept) who assured me that the person will come on the same day which did not happen. Again I spoke to Mr. Sagar on 6th of August and the same assurance which did not happen yet. Whenever I call them up new request number is given but no action. Today when I call them up and wanted to speak to Mr. Sagar they just made me to hold the line and disconnected. It happened twice today. I just want know is this the service you are providing to your customers after taking money. Instead of fooling the customers and taking money in the name of AMC why don't you ask for donation.

07/08/2014.
Dear Sir,
We own a Water Purifier Compact Model of Eureka Forbes since more than 2 Years
Before we were using the earlier version but as due to non availability of parts the Co. Person has asked to replace with a new one on a discount rate.So we had purchased the same.
We have also taken the Annual Contract for service as regard the same as well.
Continuing Copy of Contract also enclosed for a quick view.
Now since last Six month We have calling & asking the Co. & the service centre
for servicing the same as the machine has totally stopped to function.
Before all this stuff the Co. Person has came with an offer as earlier that the machine is outdated
so Company is availing you a new machine on discount rate which we have neglected.
After that no one is making provision for attending the same even if the service is booked
by Net or Phone call.
This is all seems to be a fraud being trapped with the customer by the Co for harassing
& making the Customer to purchase their new products.
I ask why the service is not taking place when the same model Compact Water Purifier
is also being sold online by the Company.
Please kindly take a prompt action as against the same at the earliest.
Do take the matter with the head as all seem to be involved in the same that either
the customer purchase their product or no service will be provided.
Please let a response at the earliest.
Regard
Gulam M Chaudhary
Mumbai
[protected].

I have purchased Aquaguard Enhance RO water purifier which was installed on 3rd April 2014, Last 15 day it was not working properly from 2th August onwards it has stopped working, after that i have raised a complained against it on 04.08.2014 Complaint No:77583665 on their customer care service helpline and they told that their technician will visit within 24 hours but nobody came up till now, even i have tried to contact their higher management also but nobody is responding Properly, Apart from that everyday i am paying rupee 100 for mineral water

I purchased the Eureka Forbes 20 Ltr Amrit Storage Aquasure Gravity Water Purifier from snap deal. And the product delivered to me on 4 August 2014. On 4 aug evening i noticed that the water is leaking from the joint of the tab. After that i made a call to [protected] but the no. on waiting for 15:07 minutes at 7:06 PM and 2nd call at 7:20 PM duration 4:30 minutes that i charged Rs.35 approx. On 6 Aug i called on 39883333 again no. in waiting for about 4 minutes. I have complaint that the no one response on helpline no. and also they take charges on helpline no.s without informing even when was the call in waiting. And second replace the water purifier.

MY name is S.Kugan From Padappai. My number is [protected], [protected] Once booked a compliant they are not attending the complaint within 48 hours, my registered complaint will fulfill after 10 days. This is the way of service will be done by your service manager and service engineer. Your Service manager Name and Number : Sathyanarayan: [protected]

I have been an user of aquaguard for last 14 years. For last 2 years we had got an AMC done for two of our aquaguards and I had to make n number of phone calls to call your service people to service it. I do remember that in this period they changed the candle only once, but unfortunately I did not keep a record of their visits as earlier it used to be so professional that I never had to bother but they would come by themself for the service. It looks to me that parts meant for AMC are used elsewhere for lesser cost and the AMC customers are suffering. Request you to kindly take action and restore the faith back in Aquaguard service.

Respected Sir, i have purchased Eureka Forbes Elegant RO water purifier and get installation on 09.07.2014 after installation it was working well but on 31st of July it has stopped working, after that i have raised a complained against it on 01.08.2014 on their customer care service helpline and they told that their technician will visit within 24 hours but nobody came up to 3rd August than i have called again and given reminder they apologise and make me sure that my complaint will be clear shortly after that i called them on 04th, 05th and 06th but they are only apologise and tell me that your complaint will be solved shortly, even i have tried to contact their higher management also but nobody is responding. Apart from that everyday i am paying rupee 100 for mineral water after spending rupees 12000 for purified water.

I purchased a water purifier, Aquaguard Enhance RO+UV on 25-Apr-2014. Till date i have not received the invoice for the purchase. It is over 3 months and i have been calling the sales personnel every alternate day. He is constantly giving me lame reasons for not delivering the invoice. Just to get an invoice if i have to make several calls and still not receive it, then i dread to imagine the trouble i have to go through to get a free/paid service done. I am really disgusted with your after sales service. Please have the invoice delivered to my address at the earliest.

We had an engineer come down for service Monday (04/08) and we noticed that the water is draining continuously from morning post service, we have called up customer care multiple times and they have been telling the engineer will be coming down in sometime. Pathetic Service and Response - Would appreciate if someone in this group would read through this email and take appropriate actions. Your Service Request Number: [protected] I have sent email to [protected]@eurekaforbes.com and [protected]@eurekaforbes.com couple of days back and till now I have not even got an acknowledgement or a call back. I called up customer care and got the Service Manager mobile number, there has been no response on that number also.

I have 3 years' contract for servicing Eureka forbes -CRY model -- from 24/04/13 to 23/04/2016.The franchise from Kurla --Power Plus --is not responding . They say that their contract is cancelled . I Complained on your Toll free no and got a SMS on 30/07/14 at 5.49 pm on my mobile no[protected], saying that my complain no [protected] got registered No response from your side for last 6days . Should i complain Higher up . It is giving me mental torture. I am 74 years old and practically bed ridden . The water has mud smell .. will you be kind enough to reply ??

It is intimated that I have a Eureka forbes RO system and I got its AMC done for two years. My filter is still covered under AMC. My RO is not working since last 10 days or so. I have lodged many complaints on toll free numbers and complaint numbers are : [protected] dated 26 Jul 2014, [protected] dated 30 Jul 2014,[protected] dated 01 Aug 2014, [protected] dated 04 Aug 2014, [protected] dated 05 Aug 2014 but no response at all till date. I am forced to purchase water from market despite having RO system at my house under AMC because of poor response from the company. May I request you to take an appropriate action on the issue at the earliest. I shall be grateful to you. Jagjit Baswana Meerut Cantt

I have purchased Acquaguard Compact model water purifier on 27th Jul 2014 for Rs. 8990.
The machine is not delivered even after 9 days after I made the payment.
I tried to contact and follow up multiple times with the sales person Vinod Bhalerao and Rajkumar Sawant but everytime different answer/reason is told to me for non delivery of the machine.
I also tried to contact to company's pimpri office on[protected] but got no response.
My family's health is at risk as we have to consume direct tap water which may contain bacteria and can cause serious trouble to my family's life.
Also we are following up for this with the sales person on frequent basis on every day and still not getting the machine delivery this is causing mental harassment.

Sir, I am frustrated with the kind of Bad Service provided by the Somallya Enterprise ( Code 14428), Malda. This is to put in your kind attention they have misbehave, shown unprofessional attitude and behaviour. In spite of our repeated request. Dr Rafiqul Islam Dhuliyan Nuring Home Dhuliyan Mob: [protected]

Purchased on 7-1-2014. But Hardly worked properly for 2.5 months. We have been complaining and getting it repaired from 1-4-2014, but it does not even last for 2-3weeks. Each time we complain they take many days to come and that too after repeated calls and reminders. We are currently using canned mineral water.
So PLEASE EITHER REPLACE THE INSTRUMENT OR REFUND OUR COST.
ATTACHED IS THE BILL COPY AND SOME OF THE SERVICE RECIEPTS.

I purchased Total reverse osmosis 2012 March since then service is really bad. Outside filter was not delivered(upgrade in model). Currently inside cartridge are failing again & again 6 months back entire set was replaced.Now even filter is not available. I am not able to use device.