Comments
Dear sir,
It has been a huge disappointment to my level of satisfaction in relation to the kind of service being received from EUREKA FORBES-one of the leading brands in the country.
I, Usha Agarwal, resident of Mayfair Garden apartment, Punjabi Para, Siliguri 734001(west bengal), had purchased one Dr.Aquaguard Magna HD RO+UV water purifier on 7/7/2015. A mere cash receipt was issued to me on making payment. And I was informed that all the documents relating to purchase such as warranty, invoice e.t.c would be delivered to my address within 3 months, directly from the head office-Mumbai itself.
It's been almost 10 months and i'm left with only a cash receipt. No such documents of any kind has been received till date. I don't even possess an invoice to claim my purchase. Despite various attempts including having a talk with the zonal manager and the local customer care department i failed to resolve my issue.
Aquaguard has always been my prime preference since 20 years. Never ever have i come across to such a situation. After sales service has definetely been compromised. I feel betrayed and cheated. I have come to a state wherein i won't even mind not recommrnding anyone to go for aquaguard.
I request you to kindly look into the matter a.s.a.p and deliver the situation in order to restore back the confidence; or else i would be forced to lodge a legal complaint against the company with the consumer forum. The details are as follows:
CUSTOMER NAME:USHA AGARWAL
ADDRESS:MAYFAIR GARDEN APRT., PINE VIEW 3RD FLOOR, PUNJABI PARA, WEST BENGAL, SILIGURI 734001
MANNER OF PAYMENT:2000 ADVANCE&11000 TOWARDS FINAL PAYMENT ON RECEIPT
RECEIPT NO.:104
CSS'S NAME:MANTOSH SAHA
CODE NO.:9048171
DATE:07/07/2015
Thanking You,
Usha Agarwal
[protected]
It has been a huge disappointment to my level of satisfaction in relation to the kind of service being received from EUREKA FORBES-one of the leading brands in the country.
I, Usha Agarwal, resident of Mayfair Garden apartment, Punjabi Para, Siliguri 734001(west bengal), had purchased one Dr.Aquaguard Magna HD RO+UV water purifier on 7/7/2015. A mere cash receipt was issued to me on making payment. And I was informed that all the documents relating to purchase such as warranty, invoice e.t.c would be delivered to my address within 3 months, directly from the head office-Mumbai itself.
It's been almost 10 months and i'm left with only a cash receipt. No such documents of any kind has been received till date. I don't even possess an invoice to claim my purchase. Despite various attempts including having a talk with the zonal manager and the local customer care department i failed to resolve my issue.
Aquaguard has always been my prime preference since 20 years. Never ever have i come across to such a situation. After sales service has definetely been compromised. I feel betrayed and cheated. I have come to a state wherein i won't even mind not recommrnding anyone to go for aquaguard.
I request you to kindly look into the matter a.s.a.p and deliver the situation in order to restore back the confidence; or else i would be forced to lodge a legal complaint against the company with the consumer forum. The details are as follows:
CUSTOMER NAME:USHA AGARWAL
ADDRESS:MAYFAIR GARDEN APRT., PINE VIEW 3RD FLOOR, PUNJABI PARA, WEST BENGAL, SILIGURI 734001
MANNER OF PAYMENT:2000 ADVANCE&11000 TOWARDS FINAL PAYMENT ON RECEIPT
RECEIPT NO.:104
CSS'S NAME:MANTOSH SAHA
CODE NO.:9048171
DATE:07/07/2015
Thanking You,
Usha Agarwal
[protected]
Dear Customer,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team.
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team.
My issue hasn't yet resolved..
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team