Eureka Forbes — Dirt & rubbish found in 20 ltr can of aquasure packaged drinking water

Address:	Kolkata, West Bengal, 700026
Website:	www.eurekaforbes.com

Hocking dirt and rubbish found in 20 l can of aquasure pakaged drinking water.

Eureka forbes advertises it as safe and healthy drinking water. However, to my utter dismay the aquasure 20l can that we source from sandeep chatterjee distributor at tollygunge purna mitra road, kolkata contained lots of dirt & rubbish in the newly opened 20l can of water.

We were asked by the distributor to contact mr souvik of eureka forbes, kolkata and lodge a complaint. However, the gentleman informed that he is from the sales dept and not the right person to take the complaint. When i requested him to give the name & contact details of the right people at eureka forbes he refused to give their details.

When i informed him that if i don't get the contact details of relevant people whom i can complain then i will have to upload the pictures and lodge the complaint on the consumer forum... And the simple & rude answer i got was : "do whatever you want, i don't care.. I will not listen to you".

A simple quality check at their production or distribution center would have identified the dirty water... However, it is sad and shocking that the problem was identified only at the customer's location and shows the sorry state of your processes. On top of that they have insensitive and rude staff to increase the agony of your customers.

The aquasure water is used by many people across the country for health reasons.. And i am one of them. However, it seems all customers of aquasure across the country are putting their health at severe risk by drinking your water.

Regards,

Ketan kanani