Eureka Forbes Complaints & Reviews

I have an 'aquagard "nova" water purifier' machine of your company. My customer code no is [protected] purchased on 2004. I regularly mentain amc with your local authorised service franchisee. Presently the service is provided by m/s sudip ghosh moulick, b. P. Code no 12407.
Couple of weeks back, i had a problem with the (Body) power switch of my aquagard. I send a service request (Req) to the requsite ph no. The service personel came and after a long trial, it was detected with my help that the power switch has been damaged. His preliminary opinion was ' the transformer has been damaged'. When i pointed out that bypassing the power switch the machine starts functioning, the real fault dawned him. He said that it will take two to three days time to replace the part, because it has to be procured by sending a divident. I requested him to make do with some old switch if he had with him, otherwise i shall face great difficulty in getting my drinking water. He searched his bag and found one, but naturally that switch was also a little defective. He promised me to replace the same with a new one, as soon as he procures it. He got me signed the service card and went away.
When 10 days passed after this and i could contact neither the person nor the franchisee, i lodged another service request.In response to that the franchisee enquired about my problem over telephone. I informed the episode in short and said that the power switch was not changed by a new one. Within a short time the service person (Mr. Animesh roy) called me on phone and started arguing about the past episode that he had to replace the (Old & faulty) switch supplied by him. Finally he came spoke very roughly with my wife and used improper pronouns about me, behind my back. I hereby inform you that ultimately he didn't change the old switch supplied early. He has also threatened (Behind my back) that he will not provide service to me in future.
Now, my question to the company is, am i not entitled to get a new spare in case of consequential damage, when i am mentaining amc (Upto 09/03/2017) with the local franchisee as well as the company? Is there no other service person to serve me other than the mentioned one? How dare he talk in impolished way to a customer of the company?
My request to you is, replace the said service person for providing further service to me and make a detailed enquiry regarding the total episode and take necessary action.

My name is somnath ghosh, i am from ranganj town of burdwan district of west bengal. I have furnished other necessary informations already. Thanking you in anticipation.

I have bought this product 4 months ago, and there is a problem in the power cord since the day i received it. I have been calling the customer almost every 2 days they have been saying they will send the executive in 24-48hours.
Its been nearly 2 months and every time i call they give a new compliant id, but no one seems to call back and come home to repair
Very poor response, very bad assistance
Neglecting customers, never respond
Complain id's are
86694482
86880952
87018277
I have misplaced the other 5 complains id's
But these complain id's will prove since how long i have been complaining
Purchase history
Invoice number : s9d457/15-16/4018
Invoice date : 23-mar-2016

Hocking dirt and rubbish found in 20 l can of aquasure pakaged drinking water.

Eureka forbes advertises it as safe and healthy drinking water. However, to my utter dismay the aquasure 20l can that we source from sandeep chatterjee distributor at tollygunge purna mitra road, kolkata contained lots of dirt & rubbish in the newly opened 20l can of water.

We were asked by the distributor to contact mr souvik of eureka forbes, kolkata and lodge a complaint. However, the gentleman informed that he is from the sales dept and not the right person to take the complaint. When i requested him to give the name & contact details of the right people at eureka forbes he refused to give their details.

When i informed him that if i don't get the contact details of relevant people whom i can complain then i will have to upload the pictures and lodge the complaint on the consumer forum... And the simple & rude answer i got was : "do whatever you want, i don't care.. I will not listen to you".

A simple quality check at their production or distribution center would have identified the dirty water... However, it is sad and shocking that the problem was identified only at the customer's location and shows the sorry state of your processes. On top of that they have insensitive and rude staff to increase the agony of your customers.

The aquasure water is used by many people across the country for health reasons.. And i am one of them. However, it seems all customers of aquasure across the country are putting their health at severe risk by drinking your water.

Regards,

Ketan kanani

I have a eureka forbes euroclean wet and dry vacuum cleaner on which a part (Black adopter - small - for connecting the various brushes) is missing/lost.

I contacted the service guys (Number availed from eureka forbes website) and lodged a complaint for providing the missing part on october, 2015 for which i mentioned that i will bear the payment. The service guy came back with a part in november, 2015 which wasn't compatible with the vacuum cleaner.

I then contacted the manager in tinsukia (Mr pabitra roy, mobile - [protected]) and he ensured the part will be provided very soon and a consignment was to arrive from guwahati shortly.

After repeated calling too, i wasn't provided the part stating some excuse and in february, 2016, mr roy mentioned that the part will be available in 1st week of april, 2016.

Therefore, i called him again in the 2nd week of april, 2016, and was told that they were busy with accounts closing and all.

I last called him on 11th may, 2016 and was informed that the part will be provided tomorrow (I. E., 12th may, 2016).

I am yet to receive the part and it has been 7 months since the request was made. It is an irony that eureka forbes send there sales executives to our homes in sweet-talking customers to buy their products but post-sales service of eureka forbes provided is worst (I have a eureka forbes aqua guard too)

Dear Sir/ma'm,
I, Md.Giasuddin Bhuiya, member of the Halder Para Jame Masjid/Mosque ( S-123 Halder Para Jame Masjid, Kolkata-700018) would like to lodge a complaint against the poor service from the Eureka Forbes branch in Bhawanipore, Kolkata. We had purchased a vacuum cleaner( UV-450) from your company in 2014 and it functioned well. But around April 2015, it broke down and since then we contacted your customer care service for almost ten to fifteen times in the duration of five months and then we were sent a person named Sanjiv Ghosh of the Bhawanipore branch in kolkata. He informed us that the motor wasn't in working condition anymore and a new motor had to be bought so we ordered a new motor to him personally and we said whatever the price would be required we would pay for the motor. He didn't arrive and we tried contacting him on his personal phone number but of no vain. In almost 25 days our holy month of Ramadan is going to arrive and our mosque is getting untidy and this has become a real problem.
Please look into our matter considerably and try to find a solution really soon.

I purchased a new machine(Magna HD...)in Dec 2015. It didn't even last for a month and started showing severe problems within a month. . The machine overflows like anything and flooding my kitchen and connected hall which is dangerous.
The machine was replaced after 3 unsuccessful repair by the engineers but even the new machine developed the same problem
in a month. Water overflows out of the machine top and we are forced to switch that off. It is not at all a good quality product from
Eureka Forbes. How can two machines develop the same problem, it shows some fundamental problem with the machine hardware/s and that
is not at all safe to use. I am not sure if water filter is working as the taste is not consistent. I am very depresses with the product
and would like to return and get the refund. I have been with Eureka Forbes for last 13 years and used more than 5 products so far but
this one is going to kill my loyalty for sure.
I contacted eureka forbes through email and phone but didn't get any response. It is one of the worst experience so far.
I can not trust even on the replacement now, so please suggest the best way forward.

My order [protected] purchased aquaguard purifier on april 2 and got delivered on april 19 as promised in a week time. Really pathetic.
To add more on it still im still waiting for the installation.
Its really painful chasing people all the time with no response from your end to my complaints. I cald customer care of eureka forbes and even ezone store where i purchased. Even visited the store several times and no response.
Even after lodging so many complaints there is no update yet. Im so frustrated and want to return the product.


[protected]

I have returned the product and filled the form 25 days back, till now no response from eureka forbes, they are not giving proper response

I have called customer care 100 times on [protected] and they say it is in progress, but no proper help from eureka forbes, i spent more then 1000/- for making calls, i think they are cheating customers.

[protected]@eurekaforbes.Co.In, she or he is the crm for eureka forbes

Customer id is [protected]
Order id is [protected]

Customer id is [protected]
Order id is [protected]


Consumer forum is my last hope


Thank you,
Suman kacham
[protected]

I purchased a new unit of water purifier on 2nd May 10, 2016, installed on 4th May 10, 2016.
The same stopped working on 5th May …..
A technician visited on 6th may and said that the electronic card needs to replaced ….!
After lot of follow ups, technicians again visited on 10th & 11th and could not fix the problem with the electronics !
My complaint registration no. is - [protected].
Worst part of the whole process is the dialogue is one way - nobody from the company is giving me feedback on the status of my complaint and further actions.

Even the earlier model UV+ is also giving similar problems repeatedly and hence I decided to change to latest model ...
But the problem now comes with very new unit ...
I have requested their customer care to give me a replacement unit but no response to my mail for past 2 days !!

1 year ago, Eureka Forbes had tested the drinking water and suggested the compact model. However, after a year, they send a different person and says that the water is contaminated and we should have installed the RO model. Now they are refusing to exchange the model. We have agreed to pay the extra amount that will be required for the RO model. However, they are not agreeing to it. Hence, day after day, we are consuming the impure water. Please help

I Have Dr. Aquagaurd Water Purifier Model Magna HD+UV+RO. I Complaint on 4-MAY-2016 nobody came to resolve my problem on 9-MAY I recalled and again requested to solve the problem I am facing but till date nobody arrived at my home to service. I am facing problem that the water is not storing in the water tank and water feels heavy and tasteless on driking.

In spite of calling help lines and calling the concerned person, there has been no action taken. Instead they are telling that the compliant has not been registered. This has been a repeated problem. In spite of having paid annual maintenance, we always have to keep complaining, only then the services will be provided. We are facing great difficulty in terms of this water purifier, please we need a quick response.

Our customer no is [protected] we have submitted our service request 19 time to aquagaurd people but no one has ever bothered to reply back or take care of request and the worst part they looted us with 16k on the name of services for two yes but no one ever bother to service our water purifer hope eureka forbe people have some shame left with them to provide us services

I purchased Aquaguard Enhance RO+UV+UF+TDS control on 23rd April 2016 from Top Ten Electronics in Vashi, Navi Mumbai. The product is useless for me as it does not reduce hardness of water. The engineer installed it did not have TDS meter. I contacted the help line but getting different different answers. A Technical expert told me that the TDS regulating valve needs to be adjusted manually. Other 'Expert' told me that the TDS control is automatic. Whatever it is, it is not doing its job. After spending handsome amount of money, I am completely unsatisfied. The technician visiting my house is very very poor in knowledge.

I will let people know NOT TO BUY Aquaguard water purifiers.

Sanjay Bineewale
[protected]

This is Ganeshrajagopal from Medavakkam, Chennai. I have done payment online Rs, 17490 through one of the eureka Forbes representative name As karthik. I have got unit after a week then technician came after four days, April 29 technician came and check that product have motor issue, his name as Purosthman based on that I have raised replacement order on 2nd May from the to still now I didn't get replacement unit. I spoke customer care and all representative such as Anwar, Yuvaraj but no proper response, eventually they asked me to call Anuradha but she didn't response my call, I really lose my hope not sure whether ll get a new unit or not. Mentally disturbed lot due to worst Eureka Forbes services, I am heading to file case against eureka Forbes and all representatives which involved in this issue. Customer Name: Ganesh Rajagopal
Customer ID: [protected].
Complaint No. 95303663.
Hope you will take necessary action immediately.
Thanks,
Ganesh Rajagopal
+91_[protected].

I have raised a service request to aquaguard as the inlet flow of water is slow. As my AMC date is crossed, the service engineer came and said the filters are processing the water slowly, so you need to change the filters. Hence better to go for a new AMC. I agreed and paid the amount, they changed the filters and within a week, the inlet flow is again very slow. These cheap guys, for a commission on AMC have bluffed it seems. Eureka forbes needs to take care of these third party service agents, else their name will be completely gone. Trust curve will surely go down.

Sir,
I have got a call from v.Shiva prasad/customer sales specilist (Emp id : 9092240),
For the demo of eureka forbes vaccum cleaner.

After observing to the demo i am interested to buy the product, then i have given 2000 (Two thousand rupees ) money on[protected].
As shiva told me that if book the vaccum cleaner by giving some token advance, so that you can avail the life time service offer.

He given us with a receipt for the 2000 rupees amount and he told us that he return the amount after getting the online product.

And also he told that he will one more time for the demo on new product.

On the very next day i booked the product through online, i got the product.(On[protected]

After that i am making calls to shiva either he is not lifting the phone as well as he is not responding.

Such reputed company like you, why you people are keeping such a waste persons(V.Shiva prasad/customer sales specilist (Emp id :[protected], in your organization.

So many time si tried to his number and also when ever i am calling from my friends mobile then he is lifting.

Even i talked this information with his manager raghu(With contact number [protected]), but also promised me that you will get the money, but till now nothing has happened.

Almost more than 20 days are over no solution to my problem.

Please do the needful.

Hello,
i have bought expert RO machine from vijay sales ahmedabad in 2015, from the very initial level i have to call for the repair and your machine was not working properly. everytime your technician comes and repair it and than within short time i had to call him again. you can check how many time my complaints registered with service contract company or in your data.

your tachnitian said in your product 90% of water goes to wastage... I really wonder to hear that if really 90% of water goes dranage than your company shoudl be bane as In India many places people are facing water crisis.

i request to resove my complaint ASAP.

A eureka forbes filter compact bought by ur retailer
Address shop no. Pagi 8, peeragarhi metro station, peeragarhi new delhi-, 110087
Employee name : ajit
Had promised to give me bill and a life time service coupon but he didnt
And taken away my old filter tooo
And now i am calling this man but he always pospend the thing that he will give it tomorrow but do not came from last month
I have my counter slip with me as a proof and cheque no. Also

Hi,
I had Purchased Two Magna Hd Ro + Uv for two different address & it got delivered on 18th April . Unluckily One of product was defective & i had made the complain to the service support team as well as the Sales Executive on 19th April . The Sales Executive had promised a special deal for purchase of this product .

1. Rs 1000/- Cash per Product
2. Complimentary Aquaguard Cover

I had initiated a replacement for the defective product on 20th April . I waited for a week but the product was not replaced . I had called up the helpline no. many time . I had also called up the sales executive but he was cancelling the call again and again . I also spoke to the Head of Pune who just look after the matter of Replacement . He promised me a date of replacement Still it hasn't replaced . So i decided to initiate a Refund Request for the defective product . I had escalated the issue on 28th May . Still none of the executive had collected back the defective product . I also called up the Sales Executive & i had asked him for my special deal . I asked him to give the 1000bucks + cover which he promised to pay . Now, he is asking me to cancel the refund which i had escalated for the defective product & then only he will pay 1000 bucks per product & complimentary cover . He is blackmailing me to do so because of his Targets & Slabs . I am not asking him to pay for the product i am refunding . I am asking for the product which i am not refunding .
Its 9th May, & still no one has arrived & collected back the defective product . Nor, i sm receiving money ( deal which was dine ) from the executive nor any sought of help from the company
Hope, Eureka Forbes would look into this matter immediately & fire sales executive who blackmails the customer & doesn't fullfill their promise .
I am providing some of the details which will help you to look into this matter & i think Eureka Forbes will reply and solve the issue soon this time

Compaint No. 95261986
Name : Charan Anand
Alternate Contact : [protected]

Sales Executive : Sunil Netke
Sales Executive Contact No. : [protected]