Eureka Forbes — Dr. Aquaguard geneus plus

Address:

Pune, Maharashtra, 412207

I bought one water purifier on 03rd august 2015 from aquaguard for rs 24, 235 and paid rs 10, 600 and rest in 3 equal instalment of rs 4, 545.
My customer id is [protected]. After 7days of installation of the machine the adapter has stopped working. After repeated complain one service engineer name, ravi patil came and change it with an old and used adapter and told me to replace it with new adapter within 2days. After that i follow up the sales representatives, field engineer but no one bother to resolve the issue.Initially they were telling that the company has not issued the new adopter but after two/three follow up they stop picking up my phone.In the mean time i lodge a complaint but without any result. By that time i paid my first instalment of rs 4, 545 on 3rd september 2015.

When i saw, they are not willing to change the adapter with new one i ask my bank to stop the cheque payment for my second and final instalment.

I am really frustrated and mentally disturbed the way they are just dragging the case without any result. I purchased the brand new water purifier to have safe and pure drinking water for me and my family but every day i am living with the fear whether the purity is there as they mentioned or not.
As a consumer i am really disappointed with the service and above all i am forced to drink water from a defective purifier. I am not at all getting the value of my money that i spend to purchase the machine from aquaguard but spent some sleepless night.