Eureka Forbes Complaints & Reviews

Team,

Can you escalate to higher management of eureka forbes, we been told with in week uv light part will be replace, it was really socking to know that complete amc period it was not working each time service engineer from eureka forbes, say's light indication is remove and not required, but they say uv light is working by seeing the uv bulb, does not confirm that light is working on filter...


I want the standby filter with same feature, if eureka forbes team not able to get the uv light part in time. or return my AMC money, when you not able to give the server there is no mean of having AMC charge..

There is no mean that complete 2 year they waiting for parts, then for what they taking amc when part not available with them.

Want Higher management innervation

My complaint no is 87667621. I have contacted aquaguard for change of filter for aquaguard NANO RO. It has not been changed till now and I have not got any reply from company's end. I lodged my complaint on 16th June 2016, and company executive promised to send technician in 2 days. I am ready to pay the amount company is asking, then such a pathetic service.

Hi,
I am fed up with the response of the customer care people even after so many complaints for a single issue (Problem) in my water purifier.Instead of explaining the same problem again and again am just giving the complaint numbers. So, that you guys can have a clear picture of how many times & how many days i have been waiting for the problem to get rectified.
Here are the complaint numbers:
1. [protected]
2. [protected]

Hi this is asha. i have bought aquasure expert water purifier on 31st may, 2015. it started leaking from the second day of installation. from then we given many complaints. the technicians use to come and say some reason and use to go. this happened more than 10 times. we asked for replacement but they didnt agree for that. now one year has passed and that purifier is leaking again. this is 3rd time leaking this week. please help us what can we do now to resolve this issue. will they atleast replace the product now?

My customer i'd is [protected] and registered mobile no is [protected].

I am facing issue with my aqua guard set for the past 4 days and till date none turned up to fix the issue though raising multiple tickets and calls to customer care.

I have raised my first ticket on 16/6/2016 and ticket no is 87664640. Unfortunately this ticket has been closed stating problem is fixed. I wonder how the service man named ganesh (Mob no - [protected]) was able to fix with out visiting my home. He called me that he will attend the issue on 16th and took my adress, land mark and other details but didn't turned up. I have taken off to my office and waited for him on whole of 16th june 2016. Its lop of rs 7000 for me. On 16th evening he called me and told that he struck up some where and come by next day 17th june 2016 by morning 10 am. I agreed for it and took permission for 3 hrs in the morning from my office. I made several calls but he didn't pick up. I kept trying and he picked once and told that my area will not come under him. If that's the case he should have updated that earlier but he didn't. Worst part is he closed the ticket stating its fixed.

Next i have raised new ticket by calling customer care and the ticket no is 87685442. Again the ticket got assigned to same technician ganesh. If he is not the right person for my area i don't understand why they assign the ticket to that guy.

Its been 4 days since i raised my second ticket. I didn't receive a single call either from technician or from customer care. Only when i call they just say "sorry for the inconvenience" and read out all my details from the screen. I fed up hearing that again and again. Today i have called twice to customer care and they told that the issue would be fixed at any cost by today.

Thank you
Prasad m

I had placed an online order for dr aquaguard magna ro filter with customer id: [protected] on may 17th and i received the item and installation has been done. No issues here.

But, my wife, rekha chenabatni also booked the same item without my knowledge. Her customer id is: [protected]. I had placed the cancellation request on eurekaforbes website on may 24th and the cancellation request id is: 001608.

But there is no refund until now, 20/06/2016, and when i call the eurekaforbes, e-commerce helpline,[protected], every-time they say they have not received the feedback from their head office. Kindly expedite and see to that i receive the refund to the same card with which rekha chenabatni booked this item. - thank you, praveen chenabatni, rekha chenabatni.

Dear Concern,
I own Aquaguard Magna model. My tap has been broken since 2 weeks and I have tried for its service a number of times. But no help was extended from Eureka Forbes. Also every time they register my complaint but no service personnel ever visited. The first time the service guy visited and inspected our machine. He advised us that he'll return with the tap the very next day and replace it. But he not only hinderred to visit but also updated their system that the service was done and the problem is resolved. This is the worst experience ever had from any company. My registered mobile number is +91 [protected]. Also I do have a baby in my house of 8 months and he's health is very much affected due to this.

Dear Concern,
My product details below,

Product Code: GWPDDRMRO00000
Product Description: Dr. AQUAGUARD MAGNA HD RO
Serial Number:[protected]
AMC No: [protected]

I have raised a service request on 8th May regarding the Aquaguard water purifier not working and the compliant no is [protected]. The engineer came and the machine started working for one day. After that the same issue started. I called the same engineer and he arranged a new technician. This time the engineer again checked and said everything will be fine. Next day onwards the machine stopped working once again.
On 13th June a Mandatory service [protected] has been allocated to technician Mr. Nilesh Santosh Mishra. This service has been closed without attending by the technician on 14th June.
Today 19th June 16 i again called the aquaguard team for the service they said it will be chargeable as the AMC is out of contract.
But my request of May is still not resolved and at that time the AMC in contract. The same day they gave me another SR no 87720365. This time technician came and without doing nothing said this is cartige issue need to be replaced. It will be charged or else you renew your AMC.
I am very disappointed with the customer service of Eureka Forbes. The Eureka team fooling customers to renew their AMC without giving any solution. Even though my AMC was active before 10th June the service request team not given any solution.

I need the solution at the earliest as possible.

Unprofessional & unprovoked uncultured behavior from Eureka Forbes where their senior customer relationship managers also do not take adequate action when their staff called me

1. I am a beggar
2. I am a 'Gira Huan Insaan'
3. Threatened to stop service from Eureka Forbes (despite AMC contract till Sep 2016)
4. Eureka Forbes threatened to call the POLICE to my house
5. Eureka Forbes asked me to come to their office to collect the payment (if you have changed your process from Direct/ Home Service to Service at Service Center, you have not communicate the same to me in any form).

Dear team,

I am located at sanpada navi mumbai, purchased eureka forbes aquaguard
Filter in june 2015 from agent: manoj.

Service 2, which is pending at your end. Call was made to call center on

1.14.6.2016 - req no - [protected] - technician chandrashekhar jaiswar
-phone [protected]
2.18.6.2016 - req no - [protected] - technician ravi patil - phone [protected]

Received sms from your call center that service is done. Technician
Has not yet come to our place and given service and i have received
The same sms twice. Call center person informed that vm enterprises
Are relevant co who is responsible to give service. When called to
Them, they informed that i should complaint against them. Do let me
Know whether customer court needs to be involved to get the service
Which is pending.

If not received any response to the complaint in two working days,
Customer court will be involved in the process.

Address: g3/24, garden view society, sanpada sector 7, nsvi mumbai - 400705
Phone: [protected], [protected]

Regards,
Shilpa shah

My Filter Enhance UV is in contract which I renewed by paying Rs.4000 but when the service engg came after contract for 1st time he said that only two filters need to be changed out of the four coz rest are good & we said Ok to that now its been 7 months when we changed the filter now my service request was to change all filters but a guy at service center in Kondhwa, Pune named Nitin Enterprises talks so rudely that 2 filters can never be changed he claims 7 months ago all 4 filters were changed. When the servicing & changing of filter is done right in front of my eyes this service center stays stubborn & says filter can't be changed now. My Complaint No now is 87660580. So the conclusion remains that the service engg or the service center do a contract take money from customer & instead of 4 change 2 filters & sell other 2 filters to other customers. Customer care does nothing but says talk to Nitin Enterprises. Pissed of at treating customers like this. If this issue isnt resolved I better I buy a new filter or I will never get service.

From the past one month I have been calling and lodging a complaint from Eureka Forbes, am having a AMC service for the period of 2017. The service center people is just telling that surely today we will send the technician, but there is no one from Eureka Forbes has attend the complaint. We are buying the water from outside and drinking. Very worst service from Eureka Forbes.

Customer id : [protected]
Request no : [protected]
Date : may 18, 2016

Status : still pending

Dear sir,

We have a acuaguard nova water purifier and have a maintenance/service contract with eureka forbes. The machine has not been working since may and hence lodged a complaint as per detail above. We live in mulund (West) and the service provider is akhand enterprises. First of all the response to attend the problem was late. When the technician visited, he was unable to rectify the problem.In fact the technician went on tell us that the person who used to repair this machine has joined some other company. This guy gave his number and was asking my wife to call that person. We then escalated the issue with the area manager of eureka forbes. The contact was mr. Pravin of eureka forbes located in bhandup. We explained the whole problem again.Instead of visiting us, they ask us to explain the problem over phone. Despite explaining it to them in detail, the complaint is not attended to.Instead of resolving the issue, this man stopped taking our calls. We again got in touch with customer care and they gave us another no. Of mr. Santosh saying that he was a regional manager. He promised of action but after a week, he too stopped responding to our calls. I once again got in touch with the consumer care call centre, they have again gave me some other no. Of mr. Manoj mishra, who they say is the regional manager. No one is taking responsibility and no one seems to be responding. I have written numerous emails, tweeted & called but it is of no use. It has been a month now and still the problem persists with no solution in sight. We are forced to drink tap water despite having a water purifier at home. Even my son fell ill during this period. My wife keeps waiting for someone from eureka forbes to come & attend the machine. But she just keeps waiting on a daily basis. Even today i have lodged a complaint to the customer care. Again they have asked me to wait till monday. This is the routine they have been following.

We are under stress following it up with your company repeatedly without any solution.

Please help

Product name: eureka forbes trendy steel vacuum cleaner

Eureka forbes is proved once again for the worst service and worst response ever.
I have given many many complaints but there is no one to respond
Complaint id's
86736604
86880952
87018277
86411473

I have purchased the trendy steel vacuum cleaner on 23rd march 2016
And as soon as i received the product the power cord system not seems to work as when i pull the cord it automatically pulls in without pressing the button.
I have given multiple complaints nearly 30 times i have called the service people to get it repaired but no one seems to reply nor call me back

Recently a month ago i have given a complaint in the consumer forum.
And i got a call a month ago from the service guy and they came collected the product and seems to go well.

But since a month they have been delaying the repair and every time i call them they say it takes a week more
Now its been more than 1 and a half month and the repair is not done yet

2 days ago i have received the product back in the same condition as it was before. It doesnt seems to work

I donot know how careless these people are to make me call every alternate days and plead them to get it done

I havent used the product not even once and no one repairs it nor replace with a new one

I wouldnot suggest any friends or cousins of mine to take any of the eureka products

This cheap service i havent seen ever

This time am very serious
I will sue this complain if this problem doesnt resolve in a short time

The office manager venu gopal is very careless to know whether the repair is done or not.
He sent me the product in the same not working condition after requesting him since more than a month

Details of the service executives i have contacted

Id of the person who collected my product
[name - vijay] [id - 34751]
Office number : [protected]

Office manager : [protected] (Venu gopal)

My contact number
Mrs vanaja
+[protected]

Hi Sir/Madam,

This is bring to you notice that we are facing an issue will the faulty equipment, We have bought the Aquaguard NEO on 3rd May15 via Bill no 14611
(Franchise Mark Enterprises Near JMD Garden, Sonha Road, Islampur, Gurgaon, 122001, Ph.[protected] and installed on 25th May 2015. We have faced
the issue in Mar'16 (Cut-off not working, hence water is not dispensed). We have complained to their call centre and complaint registered.
after continues follow-up there was one visit and it was identified there is fault in the cut-off chip. Since then we are struggling and running pillar to post
to get the chip replace. We have been told that chip is not available, its now more than 3 months. Following are the complaint number register.

[protected]Complain registered)
[protected]Complained no issued by Sujeet)
[protected]Complained no issued by Ishak hasan)

Follow up discussion on call centre with Kaveri on 28th Apr. She told us that request is closed, we have insisted and got it opened.

We have called Arvind the technician, Kapil Aread head of Aquaguard Gurgaon. We are continuously following up with them but not response
Today when we have followed with Arvind he clearly told that he will not be able to help and cannot able to do it.

We as a consumer are stuck, to whom we approach and get it fixed,

Pls help in getting it fixed or replaced the faulty instrument.

We have also written this complaint on Aqua guard complaint email id, but no response.

Regards

I have registered a service request with you from 11th June, till date no body has bothered to even call me.

My initial complaint no is[protected], after 4 days they changed in to 87641608, but still no body tried to contact me or call me.

somehow i managed to get the number of Mr. Joseph from Mumabi (area manager), his no. is [protected]. But he stopped picking my calls after taking to me once.

My issue is still unresolved, kindly help.

A helpless customer

My service request number : [protected]
Such a poor service attending customers. I raised issue several times in last 5days still nobody attended for services. They call daily with new excuses like door number missing, street number missing... I am really frustrated using this company's water purifier. Even the person who sold me reviva ro model, has not even given original bill. I have only transaction bills of 14500 rupees. He is picking calls now. I am writing against eureka forbes to cheating and misguiding the people.
Raised issue : 12-june-2016 pending till now.

My consumer code number for the service contract is [protected] (H. C. Pradhan). My contract is for 3 years since 30/12/2013. No technician from you visited us since 12/06/2014. Further i phoned up your contact number[protected], who promised me to send a technician within 2 working days. They gave a complaint number [protected]. Today i got a message that one mr. Nitin pawar will be visiting us. The person never visited us, in stead i got a message that he has competed service at our place. The phone number of the technician given is also wrong. All this is amounts to cheating.
Please, redress my grievance immediately. Not only my complaint should be attended, but i should be compensated for the period for which i was not given any service and for the mental harassment your system has caused to a senior citizen (I am 69 yrs old).

Name: chandrashekhar shetty.
Contract receipt no[protected] dt. 02.3.2014-[protected]
Type of contact: service contract amc
Contract period: 02.03.2014 to 01.3.2016 (2 years) fully paid amount in advance.
Complaint :
1. Contract started on 01.03.2014 same day new candle changed.
2. As per log sheet done on 17.3.2015 (Dummy entry created saying that door locked) no call from service engineer.
3 dated.31.3.2016 evening 5.00pm service engineer came for renewal of contract without knowing 2nd year service contract not done 2nd candle not changed.
4. Complaint booked by me on 31.3.2016 at 7.05pm against complaint number no 86404405 dated 31.3.2016 closed without our knowledge.
A) complaint was lodged saying that 2nd year service not done.
B) candle was not changed f y 2015-16 which was suppose to change by
March 2015.
No response from service engineer just closed the complaint by his own
5. Again complaint lodged on 15.6.2016 above said same matter
6. Same was attended without any candle.
7. Dated 15.5.2016 i spoke to service head of andheri branch mr anil trilotkar (Mob: [protected]) regarding this matter
A) extension of contract which was missed for 2 nd year f y 2015-16
B) no action from mr anil trilotkar till 16.6.2016, service engineer came to our house as a visitor without candle, without any further action,. Without any communication with mr anil trilotkat.
C) again i have called mr anil trilotkar, when he took on conference to your franchisee incharge mr krishna yadav. He is shouting at me and saying "are you sleeping last year?"
"we will not renew your contract"
"wherever you want go you can go and complaint"
"whatever complaint attended on 16.6.2016 it will chargable"

What a surprise when mr anil trilotkar on conference he is not responding to all this conversation of mr krishna yadav

Question
1. Whether mr anil trilotkar is involved with your franchisee man?
2. Whether mr anil trilotkar after knowing all the fact keeping quiet. Why? It means he is supporting franchisee man
3. Don't you think that customer is neglected totally from eureka forbes side?

I want to have personal discussion with top authority who is having decision power along with mr anil trilotkar and your franchisee person mr krishna yadav who is rudely behave with customer.

I want to know who has given authority to mr krishna yadav to behave bad manners with customer.

Waiting for your positive reply

Thanks & regards
Chandrashekhar shetty
B-104, manavshtal heights,
Near ashok nagar,
Marol military road,
Andheri east,
Mumbai 400 072
Mob: [protected]

Customer id : [protected]

Pls go through the below points, even mark compliant as a high priority no one called or visited my place

I am really unhappy with service providing to me, i have decide to return back the product. Please go through the detail e mail and give me proper solution.

I have booked my product on 02.06.2016 morning after long follow up i received the product on 09.06.16 again for installation follow up it happened after 2 days on 11.06.16.
As per service engineers instructions follow the producer unit work for one day. From next day it’s not working called up to the person who had come for installation he told me to call service center to raise the compliant.

From monday i am trying reach right person noting happening, today i got the ticket no 95758383, he assured me service will done before 3 pm dt15.06.16. Till know nothing happened i don’t which door to knock now.

Know i have decided claim the charges again m/s eureka forbes for mental tension given by them.