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[Resolved]  Eureka Forbes — Duplicate watch given as free gift along with Eureka Forbes vacuum cleaner

Recently I purchased a vacuum cleaner for which a gift coupon was handed over to me and it had details of Provogue watch. After lots of hazzles in getting the gift coupon couriered to countrywide shopping, the Provogue watch as mentioned in Eureka Forbes Gift coupon is nothing but a watch sold on the roadside. I am planning to take it consumer redressal forum for making false promises and selling the vacuum cleaner. Similar complaint has been put up by another customer also in the same forum. This is nothing but well planned cheating. Gowrishanker
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Aug 14, 2020
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
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Dear Gowrishankers, we apologize for the inconvenience caused to you and will make sure that this incident will not be repeated in the future
We are also thankful to you to bring this issue to our notice .We will look into this matter and make sure that necessary actions are taken to prevent the occurrence of such practices in the future.
Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest.
Regards,
Eureka Forbes Team
I also resently purchased water purifire & vaccume cleaneer. Eureka forbes also commited to me for provouge watch as free gift.
If this duplicate watch invedence will jappen with me i will never spare tjis company.
I had already won 3 cases in vonsumer court against this type of such reputed companies.

Let see what Eureka Forbes doing with me.
I brought a eurekha forbes aquagauard water purifier and as a promotional offer i got a got a provogue wrist watch. The provogue watch which is not working. such a branded company doing cheating with customers i am really feeling cheated.
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I have also purchased water purifier but yet not received the offered gift.. and pls send original watch
Sachin D
Recently I purchased a vacuum cleaner for which a gift coupon was handed over to me and it had details of Provogue watch. After lots of hazzles in getting the gift coupon couriered to countrywide shopping, the Provogue watch as mentioned in Eureka Forbes Gift coupon is nothing but a watch sold on the roadside. I am planning to take it consumer redressal forum for making false promises and selling the vacuum cleaner. Similar complaint has been put up by another customer also in the same forum. This is nothing but well planned cheating.
Eureka Forbes Customer Care's response, Oct 1, 2017
Verified Support
Dear Avinash,

I have shared your concern with my team in Telangana. Be assured that they’ll soon connect with you for further discussions.

Regards,
Priya
As i purchased a aquaguard water purifier i was delivered a fake provogue watch and when i called the number the aquaguard call centre is not taking responsibility about this i want the watch to be replaced. And as soon as possible i want the original watch to be delivered.
Contact asap.

Ashish Rananaware
[protected]

Eureka Forbes Customer Care's response, Nov 6, 2017
Verified Support
Dear Ashish,

I've shared your concern with the relevant team. Be assured, they'll get in touch with you at the earliest to address the same.

Regards,
Priya
Have bought vaccum cleaner and for that they said we will be getting a watch and it got delivered. when we open the box the watch is damaged.
Watch is working properly but cant tie it as the strap is a damaged one.
Eureka Forbes Customer Care's response, Mar 4, 2018
Verified Support
Dear Vishnu,

Kindly share your registered contact number or customer ID. I'll surely have my team connect with you at the earliest to assist you further.

Regards,
Priya
I have also purchased a water purifier which cost more than 20000/- and received provogue watch as gift which is not working. Why such a renowned company like Eureka Forbes would play with customers' sensitive minds. Costomers never demand for free gifts. This is all because of the companies who offer free gift. Even the cost of that so called gift includes in the bill which is unknown to the customer.
This is very bad practice of Eureka Forbes playing the cheap tricks to sell their valuable products. If really they want to win the hearts of the customers they should stop promising free gifts. If really they want to give gift, they should give a valuable gift by hiking the price to that much.
Eureka Forbes Customer Care's response, Apr 3, 2020
Verified Support
Dear Customer,

I will surely help you with your concern. Kindly share your registered contact number/customer ID here, so that I can have my team get in touch with you.

Regards,
Priya
Eureka Forbes is a fraud. I recently purchased a vacuum cleaner for Rs.24000. The product got delivered on time but the free gift never came. I have followed up multiple times but these cheats dont care. Everytime they come up with one or the other excuse to delay the delivery. Even the local sales person via whom I purchased is not helpful in the matter. It seems like this fraud company has been doing this malpractice for years now and we, consumers, must unite now to make sure that this is stopped.

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