Eureka Forbes Complaints & Reviews

bought machine on 10 may 2014, on 13 may 2014 water purified by the machine taste bitter and raised compliant on the same day... no one bother to attend by complaint either through phone to give me an committment or update nor send service guy to fix the issue... after esclating in their website and sending mail a guy from t.nagar, chennai service centre called and informed me that he would send a service engineer, which i didn't accept (after esclating only they can sent ppl and i don't want to go through the pain for money paid). I send a mail to euroka forbes customer care to refund the money back... for whcih again the t.nagar chennai service centre ppl called me, requesting for an appointment... on 30 may 2014 i let them to fix the problem, to my surprise it was fixed and i was happy, but it was not long lasting happiness.. on the same day after they fixed the problem water again water tasted bitter... from 31 may 2014 i am after the customer care (both e-mail or telephone) and t.nagar chennai service centre ppl to fix the issue or refund the money... they are least bothered to contact me... shame on the company/brand/people by looting ppl they flurish, , , , i feel ashamed to talk to them anymore, but no choice for the money paid i want them to fix the issue or if the company have self esteem let them pay the money back...

This is to bring to your notice that even after repeated complaints regarding refund of AMC amount, it has not been resolved yet. I had purchased REVIVA RO on March 3 this year. Prior to this, I had Aquaguard, Model Number S7-2000. According to the contract number 21844414, in the name of Sri Ram Mundra, wef February 25, 2013 till February 24, 2016, I paid the AMC (Annual Maintenance Contract) amount of Rs 3, 350 (Three thousand three hundred fifty). As I purchased a new RO this year, the due amount is still not returned. On every call, the concerned person in the office says that the issue will be resolved but it does not seem to. The experience was nothing short of an harassment to the customer. Here are the details of the complaint registered: Complaint number: 89465159 Mr Vinayak April 16, 2014 4:16 PM Mr Virender April 20, 2014 6:50 PM Mr Jakir May 10, 2014 2:27 PM Sri Ram Pawar May 13, 2014 5:38 PM Mr Virender May 14, 2014 6:50 PM May 21, 2014 4:19 PM We are tired of following up with the customer care team of Eureka Forbes. They have ignored it completely. Please look into the matter. Looking forward to a positive response. Thanks, Sarita Mundra [protected]

We have been reporting this issue for last one week, there is some problem with motor, so purifier starts leaking the water, then they replaced the motor with very old one. Mine is just less than one year old. Then again it starts leaking and it lost the auto cutoff control, so every time it was over flowing. But still no response from your service side. I just few senior managers number but no response from their side as well. Please do the needful

i had an AMC contract for Aquasure for 2 years. While i wanted it for one year, company folks pushed me to go for 2 years. now, it is more than an year. Absolutely ZERO service. not even once, did they come for service or to replace the candles. i would have made atleast 5-6 reminder calls to them. but NO RESPONSE. I hear that if we buy from dealer directly, this will be the response. if the company will not service such products, why the hell do they allow dealers to sell such products? i am really fed up with such a poor service. i want to go to consumer forum for legal action. can someone let me know how to proceed on this?

My aqua-guard (Model- Compact cartidge) is under annual maintenance contract from January'2014 for 3 years. I have paid Rs 3825/- for the above contract. Recently there was some problem with power circuit because of that machine was not getting on. After repair although power is coming to machine but water is not coming. Complaint was lodged with Gajuwaka service centre as well with the technician who is attending Ukkunagaram area acqua guard related service. But so far there is no response. Kindly do the needful at the earliest. U. Brahma 115 A, Sector- 12 Ukkunagaram Visakhapatnam AP- 530032 Cell - [protected]

Renewal for Service contract for our ST2000 has been done in April 2014.However, ever since the servicing on that day, we are having trouble with the machine. Finally had put in a request/complaint # 76603620 on 2nd June 2014 in the early morning. The service person "Imran" finally came around 2pm after sveral reminders and call to Poonam Aqua.He was in a hurry and checked it in a hurry, said some switch needs replacement. Suggested that we change the machine. Machine started and he left. In few mins after he left, machine again stopped working. So called him immediately. He said to contact office and tell them about the switch that needs replacement. Did that too! (i think this is his job to tell his office and get the spare parts). After waiting for a week again called up on 9th June (complaint #[protected]. Was given assurance by the helpline that someone will attend by same day. So far no calls from Poonam Aqua and also machine is still having same problem. Again made a complaint on 11th June ([protected]) with assurance that someone will attend to the issue by end-of-day. Poonam Aqua when contacted by my mom (senior citizen) was told that "we have too much work at Poonam Aqua, so contact head office". This is absolutely poor service and we are being taken for a ride by the company and their service dealer just because we have just taken the 2-year contract. Hope the un-professional attitude changes. We have an issue getting purified drinking water from this machine and this is a HUGH problem for us.

My cus id is [protected].I've purchased aquaguard compact with full payment through online at 11th May 2014. I've to inform that free item will be sent to my address seperately within 10-14 days, but after 25 days; no response or any call from company regarding this .I've sent many email to eureka forbes regarding this, but no calls or mail came from eurekaforbes side.my contact number is [protected].Pls provide details of courier from which my free items will be delivered.

we had bought a aquaguard geneus from your one of the salesman vipin kumar yadav code.no 9074104 at 20 jan 2014 but till now we haven't got its orignal bill. and also we hadn't got any service after a long time of 6 months although we had called salesperson & coustmer care. from last one week we are trying to call them so they can fit it in our new home but they are not replying because of these we have to take service from private salesman.Because you are not fulfilling our needs that is why we are stopping your installment from bank & with it we are also entering a complaint in customer court .regard gopi kishan kashyap raipur chhattishghar mo.no.-[protected], [protected]

My customer id is [protected].I've purchased aquaguard compact with full payment through online at 11th May 2014.I've sent many email to eureka forbes regarding this, but no calls or mail came from eurekaforbes side.my contact number is [protected].Pls provide details of courier from which my free items will be delivered.

Eureka Forbes-Aquaguard..service My Name Sushil gore..Mobile No.[protected]..annual contractreceipt No. 19013230 for 3 years Name of the engineer: shrikant: Mobile No. [protected] or [protected] For last 45 days tell me he will come for service not coming.. this is happening for every service very irresponsible and arrogant person Lastly he told me that i have forgotten to send person..why company also donot forget to give him salary? Very much disappointed with the service... Now decided to go for another companis product..just because of poor service

I purchased Aquasure Amrit on 25th may 2013 and got 18 months extended warranty from Eureka Forbes (limited period offer). When the tap of Amrit was broken, I called their helpline [protected] and registered. Request number 76658980. When the service person fixed it and billed service charge too. I showed him the warranty card too. Still he insisted that the warranty is only for 6 months from the date of purchase. The extended warranty is directly from Eureka forbes and not form any reseller. When I reached Eureka forbes customer care again on 10th of June, they said that these details should be checked with their authorized service center JP services - [protected]. I reached them and told the same thing. JP services said that only first 6 months are covered in warranty and they asked me to register a compliant with Eureka forbes. It is a deadlock now. Eureka forbes asks me to go to JP services and JP services asks me to got to Eureka forbes. I don't know what the warranty card is worth now? Why should I pay service charge even when I'm under warranty. Are they trying to cheat customers by giving fake promises? I can send scan copy of the bill and warranty card if needed. One more thing. The service person is charging any amount he wish for a water tap. 3 months back when the same person came, he charged 200rs. (I've that bill too). When I asked Eureka forbes customer, I was told that it is 100rs. Today, he charged 125rs + 100rs Service charge. What if next time he charges 300rs?

Hi We have purchased Aquaguard Enhance Green RO in November 2014 and our T-Joint has been broken. We have raised an online complaint on May 29, 2014 (Service Request Number: [protected]) with at least 10 follow up calls with customer care – we also wanted ther first service to be done. We were told that someone will come to assist us within 24-78 hours. When I spoke to supervisor of customer care after 3 days, he gave me a number of Sharad – he is in charge of services. He assured to send someone to our place. Next day a technician called and informed that he will be coming and he will be charging for service and T-Joint. We understand that we have to pay for T-Joint but first two services are free for first one year. We told the same to technician and asked if he will be giving us bills for the money her takes – he denied giving any bills. When we objected to pay without bills, no one turned up. We then called the customer care number again and got a number of Jayant who seems to be heading services for Hyderabad. He assured to send a technician and a technician came on Jun 6, 2014. To our surprise, he didn’t know how to fix a T-Joint and got the wrong one – we are not sure if it is company’s or a local made. He advised us to get rid of INR 5, 000 Jaquar Sink Mixture and go for a normal tap so the local made T-Joint works. Can I request Eureka Forbes to send good reliable technician at the earliest to solve the problem? We have a patient at home who’s not able to drink purified water at any time. I urge the forum to take necessary steps and help me solve the problem. Thank you! Bhavesh Mehta [protected] Flat# G6, Sri Sai Chandrakala Apts, Anand Nagar, New Bowenpally, Secunderabad - 500011

Hi We have purchased Aquaguard Enhanced Green RO from Eureka Forbes in November 2013 and our T-Joint is broken. I have raised a complaint on May 29, 2014 followed with at least 10 calls to all concerned. Customer Care advised me to call Sharad who is in-charge of service in Hyderabad. When called him, one technician had come who asked for money for first service - we purchased Enhanced Green RO in November 2013. When we refused to pay the money for service which is for free up to two services in one year, the technician never returned. He also mentioned that he will not give us the bill for service and T-Joint and will charge 700 INR in total. When followed up with customer care, they gave me number of Jayant and we called him and Technician came on June 7, 2014 with a wrong T-Joint - he messed up with the sink mixture of Jaquar and advised to get rid of it which is worth INR 5, 000 and go with simple tap. We don't even know if T-Joint he got was from the company. Can I request Eureka Forbes to send a genuine technician with original parts who can help replace the broken T-Joint? Regards Bhavesh Mehta +[protected] Flat# G6, Sri Sai Chandrakala Apts, Anand Nagar, New Bowenpally, Secunderabad - 500011

We have Nano RO water purifier from Eureka forbes from 3-4 years.Every year we have to replace filter of this machine.Last year also the service man replaced the filter and provided a bill in which there is warranty of 1 year.Now again this year also our water purifier stopped working on 8th June.So we raised a request and the service man who came told us that the filter needs to be changed again. So I contacted the service center next day and the person told me that there won't be any replacement even if my warranty period is left for few more days.Please see attached bill.

I got transferred from Bangalore to Pune. I did not had any problem with Aquaguard services on Bangalore, they committed and came and did their work in time I called Aquaguard Pune on the following number[protected] on02/06/2014, and after await of 3-4 minutes a gentleman took all my details over phone and told me that technician will visit my place withing 2 working days. I waited till 4th and called back aquaguard and I could connect only after calling 4-5 times and waiting for 7-8 minute each on 4th evening, to my surprize, the gentlemen on the other side said, THERE IS NO COMPLAINT/INSTALLATION REQUEST FROM YOUR SIDE SIR I thought could a mistake and said please log in a request, He did logged in a request on 4th June- Request no:[protected], and said the same this that a technician will visit you r place in two working days, which did not happened again I had no option but to call them back on 6th evening again for 4-5 time trying and 7-8 minutes of average waiting tme for call to connect and the guy on the other side said, " Sir no body contacted you ? Sorry, I will make sure the technician will come between today/tomorrow. NO one came on 6th or 7th even, I lost it and called Aquaguard again, got frustrated as the calls were on waiting always saying " your call is important for us" ...I don't thing so, the service centre here does not even care for the customer, how much problem he is into and all. The the call connected, again same stupid promise that it will come. I waited till 15:00 Hrs and then called again, it connected after 10 mins, a lady picked up the call and told me - Platinum services will come to you sir, I will ensure they come, Still till 18:30 no one came on 7th as well, I called again it connected in 8-9 min, I had no option but to talk in a harsh tone with the lady, she gave me the direct no.([protected]) of the Platinum service, I called them atleast 7-8 times no one is picking up the call, I called aquaguard again, she said on being told no one is picking up the call, She was giving me yet another no. i told her, please do this yourself followup whatever I need the service, she again promised, me that SHe will ensure that The technician visits my place 7th evening on 8th morning, Still no one came or contacted ? Request to please take actions against the Pune Aquaguard, service centre This is really frustrating, pathetic. If aquaguard cannot give service, why to have service centres, Pathetic service and response, Aquaguard, has one more dissatisfied customer, Promised and not delivered for straight 6 days, the consumer is going to market, buying water and the aquaguard lying idle. No option but to call a fitter from market and get the aquaguard fixed by him, Pathetic Aquaguard, Pune. Disgusted from your service, I will suggest my friends and relative never to buy Aquaguard

It is regretted to draw your attention of hopeless service of aqua guard. The date of change of granules, tube etc is in May but in spite of AMC FOR THE LAST and for future SEVERAL YEARS THEY DON'T BOTHER TO DO SO UNLESS THE CUSTOMER DOES NUMEROUS CALLS TO THEM. I, Vivek Sharan, having address 301, Marigold-1, Beverly park near Cine max theatre, Mira road e 401107, mob-[protected] tried the service centre no of Mira rd who said to contact call centre. I tried 5 times and waited for long time but the customer care executive was found always busy.I SMSED REQ ON [protected] YESTERDAY.no response has been received.

Recently I purchased a vacuum cleaner for which a gift coupon was handed over to me and it had details of Provogue watch. After lots of hazzles in getting the gift coupon couriered to countrywide shopping, the Provogue watch as mentioned in Eureka Forbes Gift coupon is nothing but a watch sold on the roadside. I am planning to take it consumer redressal forum for making false promises and selling the vacuum cleaner. Similar complaint has been put up by another customer also in the same forum. This is nothing but well planned cheating. Gowrishanker

above request dated 5 june is not attended till date

2 times i have fought with customer carei was given numbers of 3 executives:

ali [protected]
achutanand [protected]
dinesh [protected]

none of them had attended phone and later their phone is switched off

i am harassed through the day chasing them but to no avail

pl help

I bought a Aquaguard Classic Water Purifier from Eureka Forbes at Ernakuam, around 10 months before. They promised me two free services. I called several times the customer care for the free service, but they are not coming to do the service. Whenever I call they keep giving ticket number, emergency number etc. They gave me the ticket number 76267748 two times and when I called next time, they gave me an emergency number 76363979. It has been around 2 months I have been trying to get the service.

Their product is not a quality make, Hence they are asking for AMC of about 25-30% of product cost per year.
This is really a kind of cheating their customer.
Say 15k product would need 5k of AMC and a service charge of Rs300. Actually, service should be the part of service for thier product. However, they are earning more money through service annual maintenance cost and toher charges.

This is very bad culture and there is no proper professionals in their service team and sales franchisee, service franchisees.

This should avoid for benefit of society.