Eureka Forbes — Eureka Forbes - Complaint for No Service and harassment regarding purchased Aquaguard AG - MAGNA RO+UV | |||
Had made the payment on 8/Apr/2015 and machine got delivered on 20/Apr/2015 and installed on 28/Apr/2015 after chasing at least 20 times on customer care. From the very beginning I am facing problem with the machine and even the local service center guys harassed me by charging me Rs 800 for the installation by stating that you have not purchased it from us. I kept telling them that I had purchased the product from Eurekaforbes online not from any other online site. They returned back without installation (Pradeep Tudu : [protected]) and it got installed after 3days after chasing the customer care. Now the machine is not working and I am not getting water from the machine from last 25days. I called to the local area manager number ([protected]) provided by the customer care personnel but the call is not going as incoming call is not allowed to that number. I got the Kolkata customer care number after chasing on the customer care toll free number. After falling to get the support from local Eurekaforbes service center and logged the complain on 4th July (Complain #[protected] but no technician has came. I spoke to so many executives(Somu Mohanta, Somdutta, Romi, Ansari, Aaakash, Apurva) and every time they were telling you'll get the service within 24hrs-48hrs. After chasing them 5times/day on 16/July/2014 Apurva told me you'll get the service before Saturday with very rude attitude but nobody contacted me till today when I called them for knowing the status of the same, the customer care executive (Sandeep) told me that it's status is completed. When I asked him to connect me to their senior executive, he didn't able to do so as nobody was available. I request you to please take up this issue with the company and help me in resolving this problem. My contact No. is [protected] / [protected]. Please find below the person details with whom I have contacted. Kolkata Executives: [protected]------ Somu Mohanta Somdutta Romi Ansari Akash Apurva Sandeep Bhubaneswar Executives: [protected][protected]--- N. C. Biswal : [protected] Pradeepm Tudu: [protected] Mihir: [protected] Ashutosh: [protected] Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Eureka Forbes Team,
It has been more than 17 days the purifier is in dead condition and I am chasing the Eureka Forbes every day to get it resolved but the issue has not been addressed till yet. It's under warranty and still I am getting this kind of service. I have spoke to number of executives including the manager as well but no results.
Thanks,
Leenashree
It has been more than 17 days the purifier is in dead condition and I am chasing the Eureka Forbes every day to get it resolved but the issue has not been addressed till yet. It's under warranty and still I am getting this kind of service. I have spoke to number of executives including the manager as well but no results.
Thanks,
Leenashree
Hi Leenashree Behera,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
Hi,
I have returned back the product and wrote a letter for the refund money in return of the machine that but didn't get any call from the Eurekaforbes company till yet on the same. The personal who had taken the product had told me that the concern department will call me to process the refund money. Need a quick action on this.
Thanks,
Leenashree
I have returned back the product and wrote a letter for the refund money in return of the machine that but didn't get any call from the Eurekaforbes company till yet on the same. The personal who had taken the product had told me that the concern department will call me to process the refund money. Need a quick action on this.
Thanks,
Leenashree
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team