[Resolved] Eureka Forbes Eurovigil Madipakkam, Chennai — No material and installation of CCTV done even after full payment | |||
COMPLAINT AGAINST EUROVIGIL (EUREKA FORBES) My dad had gone to Chennai Trade center fair were one of Eurovigil sales executive approached my dad regarding CCTV camera.He had asked him to come home to talk to me M.Sangeetha. Mr.S.Ranjith Kumar -territory head Eurovigli madipakkam branch came to my home and I made the following purchase 1 DVR 4 channel with dynamic IP connection, advanced with all technical features 4 camera indoor- day and night with IR and LED 1 HDD:one month recording 1 SMP: 8 AMP with stabilizer 1 BNC connector Total amount was ₹35, 000 and I was forced to make full payment immdly . I paid the full amount = ₹10, 000 by cash and ₹25, 000 by cheque on 19th FEB 2014 before making the payment I explained to him that the wiring for CCTV was already done when the house was refurbished. The false ceiling is in place and my electrician is from another city and so it's not possible for me to provide my electrician. He promised me that he will provide an experienced company electrician and will send his electrician and installation team tmrw by 10am and finish the installation in few hours The next day there was no sign of them I called Mr.Ranjith Kumar ([protected]) at 1 pm he said he will get back to me . At 5PM Mr.Magesh account sales team called and said that it's account closing day today so nobody is working and all left home will install it later I was leaving out of country the next day so I request for installation on 26th FEB2014 at 10am .I asked him to not to put my cheque and keep it on hold as I had not received the materials either.If this was not possible I asked him to cancel the order.He promised me that till the materials had reached my house he will not encash my cheque.But the day I landed I realised that the cheque was encashed the next working day itself. Without me getting the material. I was so upset and furious . I was trying to call Mr.Ranjith Kumar but nobody Picked up the call.Then the office no:[protected] no: answer[protected] not in service then I tried calling Mr.Magesh in his given no:[protected] turned out to be that it was this roommates no: he gave me another no: [protected] tried calling, no answer.So I called Eureka forbes customer service no.they gave a no: which was service person no from royapettah branch.He said that he is aqua guard service guy Venkat :[protected] he had nothing to do with CCTv and he in turn gave me another no: to call, which was Mr.Immayavarman [protected] when I spoke to him he said I should to talk to Mr.karthik and. He don't have his no: right now will get his no :and call me back .I made series of calls all in vain???I was so upset and stressed at this time . At 7pm Mr.karthik [protected] called and said he will send the electrician and installation team first thing in the morning .The next day 27th FEB 2014 as usual nobody turned out till 11:45am so I called Karthik, then he sent a guy named Benjamin [protected] at 1pm he came in and said that there is false ceiling and he doesn't know how to look for continuity .He made few calls to his boss who said don't do anything as you may damage the false ceiling then he called some other person who suggest to go ahead and remove the lights from the false ceiling and look for continuity .He was not confident enough and refused to do so.when I spoke to him he asked for my electrician and said we don't have proper recruited electrician in eureka forbes.I had spent fortune on refurbishment just last year with all this now I am sure that they will damage my false ceiling.I retried calling Karthik again he said he will send a good electrician the next day nobody turned out.On 1st march 2014 I called him and said that it's been 10 days with no materials reached my place nor installation was done even after I made immediate full payment and was not happy with the after sales events and I wanted to cancel my order... He said that it cannot be cancelled and he will have somebody meet and talk to me tmrw that's today it is s 1:20pm now and nobody called and turned up by my door.. I was very stressed I am worried if I install after all this tamasha., and if there is any service issue later to be attended I will have to go through all this again. I JUST WANT MY ORDER TO BE CANCELLED AND MY FULL MONEY RETURNED . Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I have been in cctv and related system sales for 3 years now, sad to hear this state of sales in cctv for both Ms Sangeetha and Mr Vijay and the experience is no less for other customers as well. All this experience is leaving customers with no mental peace and also with a bad impression on the entire lot of installers.
Personally the charge offered for what Ms Sangetha paid is in excess of 60-80%.Additionally I am wondering if the quality of camera is upto the mark or not. Ms Sangeetha has made no comment on the quality of camera (obviously because they never saw it to work) so I wonder if her father got a demo of the system. Also I am wondering why they have invoiced for 1 BNC. 4 camera system required 8 BNCs.
customer complaints are common of this type - keep the customer in dark, speak all modern language during sales (like HD, dynamic IP..) and getting the payment and then no follow up work. Even if the customer mentions that some wiring is done, vendors insist on new wiring (because more money). Vendors who offer cheap rate dont give a long lasting solution, system goes blank in 4-6 months.
Personally the charge offered for what Ms Sangetha paid is in excess of 60-80%.Additionally I am wondering if the quality of camera is upto the mark or not. Ms Sangeetha has made no comment on the quality of camera (obviously because they never saw it to work) so I wonder if her father got a demo of the system. Also I am wondering why they have invoiced for 1 BNC. 4 camera system required 8 BNCs.
customer complaints are common of this type - keep the customer in dark, speak all modern language during sales (like HD, dynamic IP..) and getting the payment and then no follow up work. Even if the customer mentions that some wiring is done, vendors insist on new wiring (because more money). Vendors who offer cheap rate dont give a long lasting solution, system goes blank in 4-6 months.
Latest feedback
so now the story is gautam territory manager and kartik branch manager dont respond to my sms. with ultimatum of 24 hours. Why care? When they sit in a place with their essentials they will maybe know or maybe they are used to this.
But i get very good response from Mr durai. The sim dialer supplied is uninstallable as it is a new model and many are not trained to install it. so service could be equally tough.
I requested, after two engrs, genuine guys, visit, that i need a device which will connect to their 24 hour helpline in tnagar and not to my mobile. If I say i dont know police station number, then they wiil contact the nearest one in case we request for same. Hope this system works with eurovigil. So the dialer has been sent back to the black hole.
My request now is of course, off the 69000 spent, either refund 9000 plus 3200 or give me the simple one, stock level to be checked, hope to get response from Mr durai on availability. lets see what happens.
I have to raise this issue with sales dept again useless gautam territory manager or always flying pilot karthik sales or branch manager or i dont know who but works for eurovigil always driving or selling or training. Both these guys are the worst examples of sale man ship. I personally am a technical sales guy for 22 years. I would kick them where ever it hurts to rectify their approach or throw them on the streets than sell and spoil the company name.
But mr durai has promised to take initiative and solve the issue.
Lets see what happens
I now have three more number of eurovigil, it is becoming a big database. Half dont pick, one is road pilot, one is useless who bounces off to one more number and the other say something else and maybe 20% try what little they can.
Regards
Vijay
so now the story is gautam territory manager and kartik branch manager dont respond to my sms. with ultimatum of 24 hours. Why care? When they sit in a place with their essentials they will maybe know or maybe they are used to this.
But i get very good response from Mr durai. The sim dialer supplied is uninstallable as it is a new model and many are not trained to install it. so service could be equally tough.
I requested, after two engrs, genuine guys, visit, that i need a device which will connect to their 24 hour helpline in tnagar and not to my mobile. If I say i dont know police station number, then they wiil contact the nearest one in case we request for same. Hope this system works with eurovigil. So the dialer has been sent back to the black hole.
My request now is of course, off the 69000 spent, either refund 9000 plus 3200 or give me the simple one, stock level to be checked, hope to get response from Mr durai on availability. lets see what happens.
I have to raise this issue with sales dept again useless gautam territory manager or always flying pilot karthik sales or branch manager or i dont know who but works for eurovigil always driving or selling or training. Both these guys are the worst examples of sale man ship. I personally am a technical sales guy for 22 years. I would kick them where ever it hurts to rectify their approach or throw them on the streets than sell and spoil the company name.
But mr durai has promised to take initiative and solve the issue.
Lets see what happens
I now have three more number of eurovigil, it is becoming a big database. Half dont pick, one is road pilot, one is useless who bounces off to one more number and the other say something else and maybe 20% try what little they can.
Regards
Vijay
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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I am to now finding ways to go beyond karthik as he himself doesn't know how a sim dialer works and it requires a power supply as per durai and installation team. Now sales and installation teams have serious ego issues, where the whole day of installation I had to fire at least five to six guys on quality of work, approach. My installation took four days and balance still not completed after three months. He then says that I will have to provide it, why sell when you don't know about the product!!! I told him that I don't work with eurovigil to know this answer, he has to know or durai has to be wrong. But Durai out of station so contact venkat - he doesn't pick up. First the territory manager Gautam, sold the system but poor guy he has no time for calls, passes buck to dinesh ( I don't know who he is), they are always in training or selling, then karthik always busy selling or training or driving, not to attend customer problems. It looks karthik drives a plane or a helicopter, which you of course cant stop anyway en route. He treats his bike or car, the same way. He will not talk to customers then. For him customers are not that important. Sell it and forget them.
My phone is now loaded with eurovigil guys number who don't know what they are doing or who is supposed to do what?
Now I have send them message to take back sim dialer which is without power supply, refund 7000 plus 2500 excess paid. Asked for bill too which they gave in a yellow paper. No tax invoice. So next way is to complain about business dealing of madipakkam branch to eurovigil to sales tax dept. Next phase is to go their office but these guys are all travelling to sell, so maybe we cant meet anyone there.
Next is to go to their head office is mumbai, spend more money and fight on principal. Sounds crazy, I may have visit medavakkam to take of my mental health fighting with these guys.
Installation head as per euroviigl service engrs - Durai [protected] - I believe he is good on product knowledge
Venkat - [protected] doesn't pick up phone
Anyway could you get your money back? Maybe your feedback will be helpful to know how to resolve issues with eurovigil. But we had problems with one more company called sat link in tambaram who cheated us of atleast 20000 inr, have two separate cases to fight. Of course eurovigil is lesser of an evil but still their system are at least working.
But service is a totally different ball game, they serviced my dvr after so many complaints and then now know that chennai number for service respond better to centralised call center who don't seem to communicate with Chennai office. A nice guy came and solved our issues with dvr.
But still hanging with issues in intrusion alarm sim dialer issue and refunds.
Regards
Vijay