Eureka Forbes Complaints & Reviews

We came on transfer from Bangalore to Mumbai. On 24th March, we registered for reinstallation of "AQUAGUARD ENHANCE'', on [protected]. Nobody came till now. Today again we contacted on the same number. A person called "Zakir'' said, ''We are unable to do anything. We have forwarded your request to the concerned department.'' While we placed our trust in the aquaguard brand, we are getting very poor response. We expect much better service from you.
Dr Leena Deshpande,
Contact number- [protected]

I bought a aqugard clasic of eureka forbes company on[protected], from sales person marshel titu swain, code 9044829.after six months when i called him for service check up, he is spending time day by day by saying next day will do last 5 days from date[protected].when i call service centre he said also same thing

We have taken 1 year AMC for Inova aquagard from Aqua Pure Services Mumbai, situated at Gala 187, Azad Nagar Soceitty Andheri West, Mumbai 40058. ( Tel Nos.[protected] / [protected] ) Nobody is attaining the calls on Tel. no. given on bill or AMC contract bill and not providing any servies.Amount taken as AMC is Rs.2050/-. These people are taking AMC for Aquaguard as registered service centre and not providing any services against the same. Please stop to providing agency to such people.and arrange for better service to resolve issue

Hi, I am Sushil Kanade, Customer ID:[protected] I have purchased Aquaguard Total Duo Water Purifier On 31st May 2013. For that i got charged Rs 17, 490 but i got bill of Rs 16, 990. So i am expecting to receive 500 difference amount from Eureka Forbes. I have called many times to customer care number. Logged complaints but till date i am not getting response from Eureka forbes. Truly this is not expected from big brand name "Eureka Forbes". I have copies of bill and my credit card statement as a proof. Hoping Eureka forbes will take action on my concern and give service as a good brand in market. Old complaint ID :88630731 New complaint ID:89282513 Also i am expecting their representative visit for free servicing of my water purifier. I also logged complaint regarding servicing and called many times to call center but no action. Complaint id: 75311872 Hoping fast action. Thanks & Regards, Sushil Kanade [protected]

Dear Sir/Madam, I have purchased Aquagaurd RO enhance water purifier one year back and i am yet to receive the invoice bill for this. I have raised so many complaints but they didnt take any action on that. Please do the needful to get the invoice bill as soon as possible. Please find my details below, Customer id: 12252/9/12/6044109 Mob: [protected] Mail id: [protected]@yahoo.co.in Address: AS1, Sakthi Bavani Kailash, 2/240, Srinivasan salai 2nd cross street, Nanmangalam, Chennai 600117. Regards, Karthik.P

I made complaint (No.[protected] a few days back for servicing of my water purifier. The company technicians made working purifier non - working in the name service. Afterwads they are not coming to my home and they made the working uv lamp defuct.I made several telephonic calls, still they remain indifferent.Due to nonavailability of purified water the health of my family members is deteriorating day by day. Please take urgent steps.


Gita datta
220, rifle club(E), bansdroni
Pin - 700070.
(M) - [protected]

I am an old customer no [protected]. On 19th feb.'14 i have booked a service request no [protected]. For some problem in my aquaguard classick. One service man has visited after 2 days & he pach-up the problem and said that he will come back with a parts which is required to be changed. My a.M.C. No 20415668 & valid upto 25/07/14.But unfortunetaly, he did not come back. On enquiry it reavels that as my amc was done at hind motor hooghly branch, so uttarpara service branch will not replace the part. They suggested me to contact with hindmotor branch, on contract hindmotor branch also not attended my call for a long day, i just want to know is this the sample of your service? If within 7 days my problem has not settled than i have no other alternative but to think other way including releasing the fact on social net work.

I owned a Aqua-sure RO+UV water purifier and this is with reference to above mentioned complaint number (Web-Complaint No- B[protected]/ Phone-Complaint No- [protected]) lodged on 07th March 2014 to their customer-care. After running from pillar to post and numerous telephonic call to their service-center and service-technician, it has not been addressed till now. On every conversation to customer-care, I was given assurance that it will be fixed by next day but to my dismay that D-day never came. I am afraid that this agony will continue until a serious action is not taken by them. I am writing with a hope that it will be addressed by the concerned responsible as earliest as possible.

Deepak Kumar Jha
Mobile-[protected]

My nova is under amc with eureka forbes. My first complain was filed on 15th feb, 2014 was never entertained. I made another complain on 10th march, 2014. The problem was that no sound(Music) was heared when the purifier was ready to deliver the filtered water. The technician on 11th march, 2014 replaced it with a repaired pcb which is not to my satisfection. The company says that we replace the dameged parts only with the repired ones which is not fair.

I have got an aquaguard few days back and had a very bitter experience. When we requested for the product we got immediate calls, immediately it was delivered at our place but it took three days for installation after repeated calls. Also it was mentioned that a solar lamp will be given free but till date we have not received it. We have been following up everyday and they are simply telling today it will come for sure. But such liars Eureka Forbes. I would suggest people to read this and think before placing an order with Eureka Forbes. Very very bad, infact worst service !!

Myself Bhaskar.R, purchased a EuroClean(W/D), on 12/12/13, but I am yet to receive my Original Invoice with which I am in a fix of how to avail my future services. I called the customer care several times they have succeded in giving me the complaint numbers but to no avail & also I was promised a scratch card with a guaranteed gift which is yet to be realised, if this is way a company impresses a customer than how will he introduce any one or also how will I buy any products of the company in future.

Hi, I am Yogesh Patil, based at Pune, Viman Nagar and I had purchased water purifier RO+UV from Eureka Forbes around ten months back. I raised a complaint on 27th Feb 2014 to customer care number[protected] for machine servicing and installing a pre filter by my register mobile number +91- [protected]. After 27th Feb 2014, I follow up with customer care with four times but every time i get a response that person from our end will attend your complaint today and by end of day we get no reply from them. Its a very bad experience for me for follow-up with Eureka Forbes service center to get service for purifier which is in warranty. Till today no one had attended the complaint. Appreciate your help on this. Thanks & Regards, Yogesh Patil Mob. [protected]

I had taken eureka forbes reviva and after warranty took AMC annual maintenance contract for servicing and candle change but this company has not bother to send any technician for any servicing. Inspite of n number of phone calls to technician n the company customer care no body has reonded. Pls help me. We r having severe stomach problems.

They told me the Purifier will provide you the clean air and helpfull for your health but after using this i got infected by cough and cold and right now i am taking anti biotics for the same. I told them to take your product back and refund the money to me but they are not doing well With Regards Hemant sikka Mb-[protected]

Hi, I took a 2 year AMC from Eureka forbes end-Jan for my Aquaguard system. It started developing problems last month and i raised a complaint on their helpline last week. They are supposed to fix the issue within 2 working days, it has been 5 days since the complaint and no issue resolution is in sight. I have called the helpline 6-7 times and still no redressal. They promise they will escalate and there is not even a basic call back done by them. I would like to cancel my AMC with such an unprofessional company and take full refund of the same. There are 3rd party vendors who service better and have much more customer care than Eureka Forbes.

Mr. B. D.Singh (your sales representative Code No. 9012366 of Bettiah, Bihar) has not given any service from 2/4/2013. According to service rule he had to give 3 service check-ups free but he has not come so far.Only because of his ignorance My Aqua guard RO is not working within warranty period.I sent him SMS & call also however he has not come so far.What can I do? Customer Name:Mrs. Anita Andrew W/O Mr. Anand Cyrill Seraphim Mob :[protected] / [protected] LAL BAZER ROAD, CHRISTIAN QUARTERS, BETTIAH, BIHAR Product name :Aqua Guard REVIVA RO Unit Number :6058113 Invoice No. : 117 DATE OF PURCHASE:2/4/2013

Despite repeated 'phone calls to customer care[protected] since 17th October 2013, I have not received the refund of the AMC amount for the unutilised/unexpired period (Ref: AMC # 21183023 for the period[protected] to[protected] for "i NOVA" product). I had purchased AG TOTAL ENHANCE RO+UV WP System on[protected] thru' direct sales (Ref: Invoice No. [protected] dated[protected] and my customer ID is [protected]. At the time of placing the order with the sales persons (Punithan - [protected]; Anandharaj - [protected]), I was requested to hand over the original AMC relating to " i NOVA " and was assured that the company would send the refund cheque to me directly. This has not happened till date and every time I contact the Customer Care, I get the assurance that the matter would be resolved within a week. I have contacted your company seven times so far since 17th October 2013, the last call being made on[protected]. I plan to approach appropriate channels for seeking redressal of the grievance and compensation, in case the complaint is not resolved within a week from date. Thank you, N.Gopalakrishnan 1G, Royal Habitat, 4th Main Extn, Kottur Garden, Kotturpuram, Chennai 600085 Mobile: [protected] EMAIL: [protected]@hotmail.com

My customer code is [protected], I am getting the service from Ureka Forbes since last three years but I am very dissatisfied with the service you are providing and compelled to bring this in your notice. When I make any service request on Euro Helpline [protected], I am not clear who come to give the service. They claim they are the franchise person but give all the bills in the name of Eureka Forbes. What they tell and demand charge is not fair and not clear to us. Also the quality of service is very bad. Coming to the actual facts: I had the AMC last year (from 23/01/13 to 22/01/14) but I am very sure they have not given the second service right time (no document with us and also not any sign o[censored]s in the agent’s RED sheet which they maintain during service). And when we asked for another service they provided just before the last day of the AMC expiry date. On that time they asked for AMC but when we disagreed they offered a free service in between of the next AMC period but we did not accept that. Also I am not very sure about what they did on that time with the machine; the machine became out of order just after 2 months (giving long blip sound). When I made request for another service they told circuit board is damaged so need to replace with the new one because the board could not be repaired. I agreed to take the new one for Rs. 1050 but during replacement they gave us the repaired one and now also telling new one cost more around Rs 4000. I do not know how much they are fair. During AMC agreement they told they will give two filters under AMC agreement but I would have to pay for another one for the Ironil filter. But during replacement they charged extra for two filters. So I am not sure if they are true or false. Finally I had lot of argument with the franchisee agent and after replacement they forced me to return the circuit board otherwise they will open all items. After lot of shouting they moved away and I paid as per AMC agreement for the next session. Therefore, I am not very sure how much reliable service I would expect from your franchise next time onwards. They are totally keeping us in blind and claiming absurd charges as their own. If this is your only franchise to provide this type of service then please advise us we would not take the service from the next time onwards. Because this is the matter of drinking water and we have no faith with them, I could not put our whole family at risk for this.

COMPLAINT AGAINST EUROVIGIL (EUREKA FORBES)

My dad had gone to Chennai Trade center fair were one of Eurovigil sales executive approached my dad regarding CCTV camera.He had asked him to come home to talk to me M.Sangeetha.
Mr.S.Ranjith Kumar -territory head Eurovigli madipakkam branch came to my home and I made the following purchase
1 DVR 4 channel with dynamic IP connection, advanced with all technical features
4 camera indoor- day and night with IR and LED
1 HDD:one month recording
1 SMP: 8 AMP with stabilizer
1 BNC connector
Total amount was ₹35, 000 and I was forced to make full payment immdly . I paid the full amount = ₹10, 000 by cash and ₹25, 000 by cheque on 19th FEB 2014
before making the payment I explained to him that the wiring for CCTV was already done when the house was refurbished.
The false ceiling is in place and my electrician is from another city and so it's not possible for me to provide my electrician.
He promised me that he will provide an experienced company electrician and will send his electrician and installation team tmrw by 10am and finish the installation in few hours

The next day there was no sign of them I called Mr.Ranjith Kumar ([protected]) at 1 pm he said he will get back to me .
At 5PM Mr.Magesh account sales team called and said that it's account closing day today so nobody is working and all left home will install it later I was leaving out of country the next day so I request for installation on 26th FEB2014 at 10am .I asked him to not to put my cheque and keep it on hold as I had not received the materials either.If this was not possible I asked him to cancel the order.He promised me that till the materials had reached my house he will not encash my cheque.But the day I landed I realised that the cheque was encashed the next working day itself. Without me getting the material. I was so upset and furious .

I was trying to call Mr.Ranjith Kumar but nobody Picked up the call.Then the office no:[protected] no: answer[protected] not in service then I tried calling Mr.Magesh in his given no:[protected] turned out to be that it was this roommates no: he gave me another no: [protected] tried calling, no answer.So I called Eureka forbes customer service no.they gave a no: which was service person no from royapettah branch.He said that he is aqua guard service guy Venkat :[protected] he had nothing to do with CCTv and he in turn gave me another no: to call, which was Mr.Immayavarman [protected] when I spoke to him he said I should to talk to Mr.karthik and. He don't have his no: right now will get his no :and call me back .I made series of calls all in vain???I was so upset and stressed at this time .

At 7pm Mr.karthik [protected] called and said he will send the electrician and installation team first thing in the morning .The next day 27th FEB 2014 as usual nobody turned out till 11:45am so I called Karthik, then he sent a guy named Benjamin [protected] at 1pm he came in and said that there is false ceiling and he doesn't know how to look for continuity .He made few calls to his boss who said don't do anything as you may damage the false ceiling then he called some other person who suggest to go ahead and remove the lights from the false ceiling and look for continuity .He was not confident enough and refused to do so.when I spoke to him he asked for my electrician and said we don't have proper recruited electrician in eureka forbes.I had spent fortune on refurbishment just last year with all this now I am sure that they will damage my false ceiling.I retried calling Karthik again he said he will send a good electrician the next day nobody turned out.On 1st march 2014 I called him and said that it's been 10 days with no materials reached my place nor installation was done even after I made immediate full payment and was not happy with the after sales events and I wanted to cancel my order... He said that it cannot be cancelled and he will have somebody meet and talk to me tmrw that's today it is s 1:20pm now and nobody called and turned up by my door.. I was very stressed I am worried if I install after all this tamasha., and if there is any service issue later to be attended I will have to go through all this again.
I JUST WANT MY ORDER TO BE CANCELLED AND MY FULL MONEY RETURNED .

I Meena Birla has purchased Aquaguard Total Enhance UV WP System on 1st march 2013.The sales excutive who came for demo was Nitesh Mishra.He totally misguided us, at the time of selling the product he assured us that after purchasing the product there will be two free services and they will replace filter pipes or candle.Although they provided us with two free services but there was no replacement of filter pipes.I also want to bring to your knowledge that Mr.Mishra misguided us by providing wrong information about the AMC charges.He told that the charges would be Rs.1000 but now you all are saying that it is Rs.1660!!!...What is this...?!...Totlally cheating the customers...!...Will i get a satisfied answer from your side...! mobile no:[protected] Customer ID no:[protected]