Eureka Forbes — Faulty Product delivered twice | |||||
I purchased a new machine(Magna HD...)in Dec 2015. It didn't even last for a month and started showing severe problems within a month. . The machine overflows like anything and flooding my kitchen and connected hall which is dangerous. The machine was replaced after 3 unsuccessful repair by the engineers but even the new machine developed the same problem in a month. Water overflows out of the machine top and we are forced to switch that off. It is not at all a good quality product from Eureka Forbes. How can two machines develop the same problem, it shows some fundamental problem with the machine hardware/s and that is not at all safe to use. I am not sure if water filter is working as the taste is not consistent. I am very depresses with the product and would like to return and get the refund. I have been with Eureka Forbes for last 13 years and used more than 5 products so far but this one is going to kill my loyalty for sure. I contacted eureka forbes through email and phone but didn't get any response. It is one of the worst experience so far. I can not trust even on the replacement now, so please suggest the best way forward. Was this information helpful? | |||||
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Eureka Forbes customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Thanks for your response.
customer ID - [protected]
Order no[protected]
Please see if you can do something on urgent basis. The machine use to make noise, overflows and causing a mess in my Kitchen.
customer ID - [protected]
Order no[protected]
Please see if you can do something on urgent basis. The machine use to make noise, overflows and causing a mess in my Kitchen.
Info provided on 20th May and today is 11th July and no one responded. I have sent 10s of reminders to EureForbes but not a even a single word response from them. I fee like cheated. First a faulty machine is delivered, then it was replaced with another faulty machine and 10s of visit by their unskilled engineers to fix the issues. I can't imagine how such a big brand like Eurekaforbes serve their customers. I am not going to buy any product from them in future for sure. Worst ever experience. A very unsafe product and worst ever customer service I have seen so far.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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