Eureka Forbes — Integra-7 Water Filter

Address:	Mumbai City, Maharashtra
Website:	eurekaforbes.com

The Eureka Forbes Integra-7 that we have in Bangalore, has a 2 year pre-paid AMC. a little over 3 weeks ago the speed of filtering reduced progressively and fully stopped 0n 20th Sept. 2015. We finally managed to file a telephonic complaint and obtained Complaint No. 83628122 on 26 Sept, 2015 and we were assured that the problem would be attended to within 24 hours. However despite repeated reminders everyday, we have only received assurance that help was on the way but no one turned up to restore the product to a working condition.
Being totally frustrated by this callous attitude, I filed a complaint on their Edureka Forbes Website on 30.09.15 at 9:40 pm that was submitted as follows:-

Name: Lubna C. Bhatt
email: [protected]@elsonic.com
Telephone +[protected]

"Despite filing a complaint on the phone on 26 Sept, 2015 regarding my Water Filter (Customer Code:[protected]) and obtaining complaint No.83628122, your staff fail to turn up . Reminders on 29th and 30th of Sept. have also brought no result. We have had the problem of trickling water from the filter for 3 weeks that progressively worsened. Despite buying such an expensive Water Filter and obtaining AMC's from your company, your people are totally unconcerned. We have been forced to buy expensive bottles of water from outside. This is certainly not expected from your company which stresses so much on service. I believe this represents total deficiency of service by your organisation.

Can you please help.

Regards,

Lubna C. Bhatt
+91 [protected]