[Resolved]  Eureka Forbes — No or erratic service on amc for aquaguard/ enhance ro + uv

Address:Bangalore, Karnataka, 560103
Website:www.eurekaforbes.com

Amc contract receipt number[protected] from 7 may 2016 to 6 may 2017

Product has leakage issues for past 18 days, repeated complaints (Almost daily) but these are shown as closed in the system without addressing the issue. The assigned technicians are irresponsible, incompetent and also unethical - closing my complaints in the back end without physically showing up or rectifying the problem.
Raised issue to area managers for service with the firm, but no resolution still. Latest complaint number [protected], prior numbers include [protected], [protected] etc.
Latest update is that some part needs replacement but there is no eta on when will this be procured and installed.

I have gone through a significant mental anguish dealing with this group and also significant inconvenience of lack of access to clean drinking water for which i had bought this product.

Need help.
Thanks
Shailendra
Was this information helpful?
No (0)
Yes (0)
Dec 29, 2016
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 18, 2016
Eureka Forbes Customer Care's response
Dear Shailendra,

I completely understand your issue. My team at Bangalore will connect with you at the earliest with regards to your product. Appreciate your patience.

Regards,
Priya
Verified Support
Nov 28, 2016
Eureka Forbes Customer Care's response
Hi Karan,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Piyush
Complaint comments 

Comments

Customers I'd is [protected] and request no is [protected] we have already contracted to your help line no for non working of our waters purification system but sorry to say that your service is very poor no one is ready to take service after sales please attend our complaints.
Thanks
Karan
[protected]
Eureka Forbes Customer Care's response, Nov 22, 2016
Verified Support
Hi Karan,

I understand your concern and have forwarded the same to my service team at Delhi. Be assured your issue will be resolved at the earliest.

Regards,
Piyush
Due to constant leakage the UV part has now gone bad. The weight sensor that prevent the overflow also needs replacement.

Requesting a quick intervention.

thanks
Shailendra
Eureka Forbes Customer Care's response, Nov 24, 2016
Verified Support
Hi Shailendra,

Let me help you with this. Please share your registered contact no. / customer ID with me and I will have my team to look into your issue at the earliest.

Regards,
Priya
While the UV part has been replaced, the weight sensor is still not working. This means that i have to physically ensure that there is no overflow everytime i turn the machine on. These piecemeal solutions are not helpful, please get this done completely.
Thanks
Shailendra
Eureka Forbes Customer Care's response, Nov 29, 2016
Verified Support
Hi Shailendra,

I understand your disappointment. Request you to kindly share your registered contact number and customer ID, so that my team can get in touch with you and resolve your issue at the earliest.

Regards,
Priya
Eureka Forbes Customer Care's response, Dec 12, 2016
Verified Support
Hi Shailendra,

As per the feedback received from my team, I understand that your issue has been resolved.

Regards,
Priya
We were approached by Mr. Pratik Singhania, Marketing Manager of Eureka Forbes in June 2016.

Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]

Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.

Cheapest people and company that I have seen in my life.

Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP

If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7760
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information