Eureka Forbes Complaints & Reviews

Dear Sir, I have purchased a water purifier "enhance UV" model from Prabir traders of west midnapur through an executive Mr.Santanu(cell no-[protected]) in the month of March 2015. Initially I had made a down payment of Rs.4000 and gave 6 cheques for the next 6 months installment of Rs.1775 each . But due to my medical problem the installment for the month of April was not cleared from my side as the cheque was dishonoured . More over I was not able to contact Mr.Santanu for further communication as I lost my cell phone, where his number was saved. Even he was trying to contact me over my phone . Worst part happened yesterday, he came to my home at Bankura and I was out of station for my official work. He shouted rigorously at my mother and threatened her in many ways . In a nutshell he misbehaved with my mother literally for Rs.1775 . Now today in the morning I returned home and came to know all the happenings from my mother . I rang Mr.Santanu asked the reason for his misdeed . He bluntly denied the fact . I requested him to uninstall the machine and take away the thing from my home . And I have made up my mind not to keep the machine and hence I have put a stop paymenzt to all the remaining cheques. Hence request you do the necessary for removing the machine from my home as soon as possible. Regards Amit Mandal [protected]

Sir I buy aquagurd magna HD RO+ UV, in the date of 9th may 2015, in the online and installed on date, my customer id [protected], but your not send invoice bill from my mail Id, plz as early as possibel send to my id Regards Shivakumar.HM [protected] Cu.id [protected] Order no 51525

From the first day machine not working even from the date of installation till today, we have not drink a drop of water from that machine and they have detect the money from account. I never seen a such bad product in my carrier. Customer ID :- [protected]

I purchased Eureka Fobes Magna Water purifier in Dec 2014 and their sales person Mr Vijayakumar informed that if we also purchase Vaccum Cleaner then there is a LIFE TIME FREE SERVICE for BOTH. The person who came for FIRST TIME DEMO of vaccum cleaner demanded and took Rs. 150/-. I kept on calling Vijayakumar to give the written communication of the LIFETIME FREE SERVICE but he started becoming evasive. Right from the starting water purifier was giving problems and everytime someone came and rectified in a very hotch potch manner. Then few days back again it became faulty and again another person came and repaired. When enquired about lifetime warranty all of them CATEGORICALLY DENIED any LIFETIME FREE SERVICE. Today when I caught up with Vijayakumar he said the scheme is over and that I had purchased after the scheme !!! So the person Mr Vijayakumar has clearly CHEATED ME.

I have complained one month back for my Aqua reviva system for leakage. AFter 10 times calling the customer care, the engineer's came and ask for the nature of the complaint. Then they came and told us the pump is not working but they don't have spares, will come back again. Another 2 weeks gone. After calling customer care / shouted / cried / pleaded, they could give me the team leader name and number Mr. Premnath. After 5 times he could attend my call and again asked the same question, and he was complaining that I am not giving the exact nature of the compliant.??? Why I should explain, to him, he is supposed see the last log book of the call visited / or come and inspect the machine. Instead he was Sarcastically satiring me, unless I tell the nature of the complaint, he cannot take action.bring spares, then with my knowledge I was inform the nature, then he said it is a pumb problem, but the sapres is not availble, and informed me by today he will do the needful, But till now he has not visited, neither called me. now it is exactly 1 month, and we are without water, but paid 2 years AMC. Is the company is having any respect to the customer, or not. Please take action or otherwise repay my AMC fully with the one month suffereing loss. V shankar. [protected]. New no 26, SIngari street, Mylapore, chennai 600 004.

Dear Sir, I purchased the product Dr Megna (Aquaguard) water purified month ago. dt march 29th 2015. the product was getting installed on April 20th 2015 only . Still now am not able to use the product . i registed the complaint against the product via customer care many times but no use. and also they representative told so many false promise.I try to conduct the representative they are not response properly still now my problem was not rectify. my complaint nos are 91692930 & 81427034 & 81377139. i need to resolve my issue. its really worst service.

Sales person Murugesan[protected] has sold the Aquaguard Reviva - 50 purifier on 15-Mar-2015. After the payment is completed he is not even responding for any of my query. Process is not explained. I have not received a receipt for my order. Also I checked with other Aquaguard technician & the TDS is very high around 192. So I want to get it rectified & need a warranty card along with receipt. The worst sales person I had seen & never expected this from Eureka Forbes. Please resolve my issue. Since my mobile number is not registered I am not able to file a service request also.

I have placed an Online order on 29th April 2015 as per Eurek Forbes tele sales guidance and they have confirmed me that the product will be delivered in 5 days along with free gift + receipe book but as on today nothing happen when i contact the local customer care sales team they says that it is handled by Mumbai office and they gave me the contact number which is no one answering. There is no tracking for product in online like other online website are providing. My customer ID :[protected]

After purchasing a Nano RO on 14th Feb, 2015, barely a week later the Water purifier was not working. We have called on the helpline. The service personnel came 4 times and finally their effort went in vain. They have expressed their agony on the manufacturing defects. The machine has been laid inoperative. We launched complain this time to Khosla Electronics and on 8th Apr, 2015 a new machine was installed. We found a ray of hope that the defective one finally replaced. Unfortunately, the second machine again got non-functioning since 21st Apr, 2015 and on 22nd Apr, 2015 I launched a complaint through the helpline number. They have given me a docket bearing no. 81214763. I have requested that as drinking water is not available, the service engineer should be sent earliest. We have to drink water from the deep water reservoir which is a highly risky prone to various micro organism and arsenic. Not responded to my call, I again called on 24th Apr, 2015 quoting the docket no. and requested for urgent solution of the same. It is a great irony that till today neither it is attended for replacement/repair nor Eureka Forbes expressed their concern for the customer’s discomfort. Only one call has been received by my wife, however as she was in her office, she told the caller to attend after 6 pm of any day. However, nobody turns up till date. It is an unfortunate and surprising matter that company like Eureka Forbes can behave with their customers in this way. We are staying in a residential flat in Batanagar, Mahestala, Kolkata : 700139 and everyday morning before going to office myself and my wife have to stand in long queue for a bottle of water supplied by Municipality. It is so embarrassing to stand which ultimately lead to late attendance in office for both o[censored]s, resulting poor performance in respective professional arena. Even after completion of hard toil in corporate and my wife in outdoor sites we make queue in the night. Our humble question to Eureka Forbes : • what we did wrong in buying their nano ro product? • Who gives the Authority to Eureka Forbes to harass customer in this manner? • Are we supposed to stand in queue for water from municipal waterline over the years after purchasing Eureka Forbes Product? • What social status now we have as we stand in queue for a bottle of non-purified water? • Who will be responsible if anyone of our family members get affected due to non-purified water? Our request to your goodself please take the product back immediately and compensate us as deemed fit else we have no other way but to move as per the law of the land regarding our harassment.

A) Recently I brought an "Aquaguard Reviva RO + UV + TDS Controller" from your authorised dealer "Euro Aqua Solution, Mathura, UP. But during installation it was found that the it was found that " Electronic Membrane Life Enhancer" is missing. b)The model no. [protected] mentioned in the machine. Is it a genuine machine???/ b) Does Electronic Membrane Life Enhancer controlled electronically or mechanically?? Pl treat this message as urgent regards P K Mandal [protected]@gmail.com [protected]

Correcting date: On Dec 8, 2014 I had perchaged water Purifier online. I was suppose to receive a bottle with it, in a week or two. The water purifier was delivered however, I am still (Today is 10th May, 2015) following up with Eureka Forbes guys. I called local saleman also who gave us Demo; I called call centre ; Sent email to sales people . Even one of the person called and told me that It was delivered to me. I asked him to check to whom it was delivered because I perchaged the product from Eureka Forbes, If courier guy delivered to some their place then I am not responsible. After some day, One guy called and said its dispatched and I will receives on some days. I am still waiting and haven't got any clear answer on what happened and ETA. The same product I had recommended toof my friend and he is also waiting. It's very unprofessional and frustrating. I thought to buy Vaccum cleaner but I dropped the plan after my experience with Eureka Forbes. I know it will be inconvenient but I am planning to file official complaint in Pune local consumer court for all its lies and metal harassment. Nikhil Singh Eureka Customer ID: [protected]

On Dec 48, 2014 I had perchaged water Purifier online. I was suppose to receive a bottle with it, in a week or two. The water purifier was delivered however, I am still (Today is 10th May, 2015) following up with Eureka Forbes guys. I called local saleman also who gave us Demo; I called call centre ; Sent email to sales people . Even one of the person called and told me that It was delivered to me. I asked him to check to whom it was delivered because I perchaged the product from Eureka Forbes, If courier guy delivered to some their place then I am not responsible. After some day, One guy called and said its dispatched and I will receives on some days. I am still waiting and haven't got any clear answer on what happened and ETA. The same product I had recommended toof my friend and he is also waiting. It's very unprofessional and frustrating. I thought to buy Vaccum cleaner but I dropped the plan after my experience with Eureka Forbes. I know it will be inconvenient but I am planning to file official complaint in Pune local consumer court for all its lies and metal harassment. Nikhil Singh Eureka Customer ID: [protected]

Hi, Myself Gyanendra Kumar Mishra had purchased Eureka Forbes Water Purifier on the date of 13th may 2014.At the date of purchase we are told that we will get 3 free services. On 20th Aug 2014 we called for our 1st servicing and they came and the person came and after doing 1st free servicing he told me that he will come after 3 months for second service, However after that they never visit our home for any services. Further as on 9th may 2015 we requested for our pending free services due to us and the person told that they will come within 2 or 3 days. On 10th of May (being Sunday) one technical person called me that our all 3 free services has been done and now we have to renew our AMC.I asked him for the dates of 2nd and 3rd services which are not utilized by me then he told that he came on 20th November 2014 and 20th Feb 2015 at 2Pm in afternoon and as door was locked he marked the services as completed. Now I want some clarifications: 1-Is the way Eureka Forbes gives services to Customers 2-The service man never intimate me before coming for free services but for renewal they call again and again even on Sunday also. 3-they marked free services as completed if the client is not at home. 4-Eureka Forbes Service person talks in a very abusing manner and give stupid excuses like("hamko kya sapna ayega ki ghar me koi nai hai"). 5-The service man threaten me that do whatever you want and can complaint to anybody you want, nobody can do anything to us. The mobile no from which I got call is [protected].(when I asked his name he denied and told me that he don’t want to give name and suddenly disconnected the phone. I am very disappointed by the services provided by Eureka Forbes. Waiting for a quick Response. Thanks in Anticipation. Gyanendra Kumar Mishra Mob – [protected] Custmer ID-[protected]

Hi there, Last year in the month of July, 2014 I had purchased the following product. S.R. No.: [protected] RO Water Purifier Name: AG Total Reviva I was told that this product would be able to bring down the TDS level of water from 2000 to 100-150. It is not able to do that, and water is not consumable. Moreover, it has a problem of processing very slowly, at a rate of 6-7 hours per capacity. It seems like it is not continuously working but stops for 2 seconds and then works for 1 second. It is giving me pathetic experience to deal with and I am seriously going to take a serious action if this problem is not fixed. P.S. : The product is under warranty. Hoping to get a fix ASAP. Regards Vishal Guleria +91-[protected] House No. 4335 IP Colony Sector 49. Faridabad

Hi my name is chethanraj, I am from Bangalore I had installed all security systems what all u marketing guy said BUT after 2 years 2 camera's r gone if we ask about this they say they have installed old version so for this I am not responsible & Video DVR is gone they say it cant be repaired because its old version u don't get parts, IS THIS THE WAY U GIVE SERVICE, the QUALITY for product is very BAD I believed upon Eureka Forbes that they have there own product, after seeing that product I came to know that they will buy the product & they will do service BUT NO they r not doing it & Eureka Forbes have well trained u r marketing person so that the customer must not say NO to u r product VERY BAD I dint except this from Eureka Forbes if there is no Quality r Service Why Do U Do MARKATING Ur PRODUCT...

I was staying at kolhapur. I called eureka forbes number for a new water purifier. One of sales executive viz. Mr Shivaji Kamble (his code9047629) visited my home, tested water and suggested for AG Classic Model. I told him that my transfer is due in 3-4 months. He said not a problem sir, you can change it within one year by installing new RO by making difference payment. However on transfer to Delhi when i contacted for RO as here the TDS level was very high, it was told me that there is no such company policy and you may get only rs. 2000 for your product. And if you want to buy RO only 2000 max 2500 will be lessed. Sir I spend rs. 8990 on this product on 02.07.2014 undet invoce no. [protected]. In Nov 14, I shifted to Delhi and the product is in its Box till now. If the sales person gives the correct information i would have purchased RO. Please look into the matter. Yogesh Dosodiya [protected] [protected]@gmail.com

Hi, I had purchased Geneus water purifier on 23/12/2013, initially I booked some other higher model and paid the full money later changed to the Geneus model. Till date I have not got the return of the extra money I paid despite following up your team. The sale guy name is Naveen, ( Mobile no [protected], [protected] ), also I spoke to his manager but no use. Also I had long term service contract for the old machine, when I bought the new the balance money they said will transfer to the new machine, nothing has been done, and from last one year I am trying for service and no one is coming. This is very bad company having no procedure. I have not got even one single free service from the date of purchase, now the unit is not working properly, pls resolve my issue urgently, else I will file case against your company.

HI, I am using Aquaguard Ro+uv. I lodge the complaint as on 27, April15 due to not working and after one week one of executive examine & verify that due to adapter default it’s not working . Now today is 8th, May15 no one is called & visited for replacement. We called on daily on customer care & they assured us that as of today it’s going to replace but nothing is happen. We use aquaguard for water & from last 10 days we purchase the water can from the market to drink the water. Actually it’s in Warranty may be that is the reason for non- replacement. We are in very deep trouble please help us. Please do the needful. Rajeev Juneja [protected]

I booked Eureka forbes aquaguard magna online by paying rs 17490 on 26th April. I was assured that though usual delivery takes a week, ill get it even before that since i made a specific request for urgent delivery. But now its almost 2 weeks and everyday i call the customer care @[protected] i get the same response that it will be delivered within 7 days and that they will check the status and call me back in 2 hours. But no one calls back. Nowadays i can even track a product costing rs100 ordered online, but here after giving close to 20k ive no idea if and when ill get the product and whats the status of myorder. When i wanted to submit a complaint i was shocked to see so many similar complaints. Im seriously doubting of eureka forbes/aquaguard has changed to spamming or swinding to make quick money. Im not even bothered about the delay if there is some genuine reason or atleast they are transparent enough to say whats the actual status. Eureka Forbes, please take immediate action to solve my complaint. Customer Id [protected]

i have booked a eureka forbes magna on 1st of May2015. the representative visited my place with 30 mins, as the office is opposite to my apartment. they offered me a product and i booked it. I made the payment immediatly trusting on him. person name: Balavant(91-[protected]). He promise the installation will be done on 3rd of may. But i never received a call from him, on 4th i called him atleast 20 times. He did not pick a call once. I contacted the service centre, they said i will get the service on 4th itself, a person visited my place and gave me a broken piece, of eureka forbes, front part pasted with cello tape. since 4th i have been raising compalint everyday ref no.[protected]. 5th, 6th, 7th everyday i have called for the service and everyday they promised me to give service, which has still not happened. so finally i have asked for the refund on 7th. ref no.91837204. I have been extremely harrased by eureka forbes. Expecting atleast i will get my refund of rs.17, 490 without any more hassles.