Eureka Forbes Complaints & Reviews

I have Aquaguard Nova in my house from more than 7-8 yrs. and it is under A.M.C with Aquaguard company from many years. I made a complaint to customer care([protected]) on[protected] regarding non functioning of our Aquaguard. Nobody came for 4 days. On[protected] I contacted local service person([protected]).No response except promise to send technician. Again on 105-2014 I contacted the same person who informed that the technician is on the way. Finally after using your Aquagurd we came to know that all this show is only to collect money from customers and for service to the collected money for A.M.C. The same thing s happening to our 3 aquaguards in Govt. Regl. Eye Hospital, Visakhapatnam, where I am the Superintendent.Every time we are suffering to make number of calls to your C.C with no response for weeks. If you cannot give service to supplied units better change your c.care name as customer harassment center. PL. RESPOND IF YOU CAN THINK. Dr.V.V.L.Narasimha Rao, [protected], Madhavadhara VUDA Colony, Visakhapatnam.

I had purchased Aquaguard DUO model In may 2013. An AMC taken on 3rd May, 2014 and on next day the company representative came and changed its candles under AMC. (Contract Receipt no.[protected]. However after a day, the aquaguard stopped functioning. The representative came after two days and declared its PCB is not working. We constantly followed up with their representative and on 14th May, their representative came and declared it is not PCB but Adaptor not working. I am using Eureka Forbes since years. But now their deteriorating service response is putting a question mark on their serviceability and quality. I need somebody senior from company to atleast approach us.

I have Register so many complaint. But no one is coming for the Service. When asked customer care for Manger Number. No one is there. Neither they give number. This is third time i am facing the problem. I am forced to register Ploice complaint for the same. Please take the machine back & give us the money.

Coportae office sucks to core. No one is picking the call.

My product is just over a year old. Most surprising factor is that i just submitted an enquiry over email and there was this salesman at my doorstep with the product ready to be installed. Though i doubted the newness of the product the salesman assured me it was a brand new piece. We were really in need of pure drinking water and my experience with eureka forbes had been good for last 10 years. So i decided to get the product installed. But just over a yearand the product has stopped working two times. The first time we were told the "pcb" had to be replaced and we had to cough up rs.1000. They were asking to pay rs.8000 for a three year amc!!! Which of course we did not pay. Now the product has stopped working again. We now drink boiling water as the after sales service is as good as not there-- unless maybe i pay rs.8000 (For which they follow you like mad) after paying over rs.13000 for pure drinking water, here i am boiling water and wasting fuel for the same.

I registered a complaint with the customer care on 05th May and was told of service guy's visit in 48 hours and today is Sunday and nobody has visited us. We have called numerous no. of times and it was always like we are escalating your complaint and all that. Its S.NO. is [protected] registed in the name of Rahul Rana. From 07th May it has stopped working completely. I don't know what job you guys are doing when you can't service a product in a week.

My customer number is [protected]. Bought RO+UV for the price of rs.15990 on April[protected]:45:45 pm. The customer representative said the product will be received on or before April-27-2014. But till May-03-2014 i didn't receive the product. So I called the customer care(May[protected] for amount refund. They gave an TicketID[protected] for the amount refund. Called the customer care on May-07-2014, to know will my amount will be refunded. He said soon it will be refunded. The process is on going. Called the customer care on May-10-2014, to know will my amount will be refunded. He the same.

We Purchased Eureka Forbes Reviva Water Purifier in Nov 13. This model was suggested by their sales person after doing proper water testing. In April 14 the machine stopped functioning and we make complaint on their help line on 8th Apr 14. The service engineer visited and said that the cylinder is damaged and the same has to be replaced @ of Rs. 2300/- while the machine is still under warranty. After that no followups we made form their service center and also the Ombudsman team as well. Have contacted all senior persons but all in vain. I want to return the product with request for full refund. Its our mistake that we didnt do any market survey of the product or else we would have known about the disadvantages of the product. The sales people recommends expensive product for the sake of increasing their sales without providing any quality services

I raised service request no 89579644. In spite of repeated request at the call center the product was not installed at my home. when i directly called the service manager Mr Ratan [protected] he said they do not install aquaguard reviva 50. i should better contact at call center.. for the past couple of days i am running pillar to post for the installation. I regret Buying Aqua Guard product. Thanks Deepak

I am A.K. Shrivastava, from MDD-107 Kabir nagar, Raipur, Chattisgarh. I purchased Acquaguard water purifier Model -Classic, Customer ID-[protected] on Contract number[protected]. Our annual maintainance duration is from 17/4/2012 to 16/4/2016. At the time of purchase we were assured for two services annualy. But Till Date we had only 3 services that too after a long conversation with your representatives at raipur.(on 17/4/2012, 27/10/2012, 25/10/2013). Its really very troublesome to call again and again for servicing and undoubtfully the Eureka Forbes at raipur has very irresponsible representatives. I talked to Mr. Vishal Saxena-Contact No. [protected], Raipur frequently. But he only committs and never fulfills the promoses made. I hereby want to bring into your notice that now I would definitely proceed towards consumer Forum for formal complaints. I have all the necessary documents in favor of my complaint. I already talked to Head office at mumbai but got no response.(Ms. Vijaya[protected] I have recorded conversation with her where she said that she would not help with any guidance and refused to give the contact number of some reponsible concerned person for my complaint. Kindly reply as soon as possible. we are already waiting for our pending (17.4.2014) service for our acquaguard. Regards: Mr. A. k. Shrivastava contact- [protected].

I am so sad and feel ashamed that I worked for Eureka Forbes once. They are absolutely not worried that their service is not good because of the volume they have got but they should understand that they are not monopoly anymore and its a tough competition to crack to sustain in the business. With this current attitude their days are numbered. I bought a RO+UV about 20 days before and got it delivered on 2nd of May. The installation was done on 3rd of May and the system stopped working within 24 hours. When we called the installation guy he asked for 2 days to come back but we registered complain [protected] after I struggled raising a fault online. 1) I called their customer service 3 times and after the guys spoke to me and understood that I wanted a ticket to be created, to my surprise they disconnected the call. 2) I raised one with SMS and called them to give the service request details and they blindly gave a Turn Around Time of 24 hours. 3) Nobody came and the installation chap came and inspected the service only to say some electrical component has gone faulty and he will fix in 2 more days 4) After two days when I call him, he says he is out of station and that I should be contacting someone else. 5) I try to escalate this problem on the Eureka Forbes portal and boy what turns up is even so weird. It says that " reference number entered is invalid". They don't recognize their own request number" 6) I speak to the call center executive asking for details and they are completely unwilling to escalate their supervisor. Either over loyal or the supervisor would have scarred them not to raise. If not both, then there is no concept of supervisor 7) I call up Kamesh, the local service manager @ [protected] and there is only false promises 8) I call up Venkatachalam the head of service our area @ [protected] and he gives another set of false promises and asks me to call a person by name Thangaraj 9) I call up Thangaraj on [protected] and that guy just does not pick up calls. Can you guys help resolve this problem for me please and also warn all consumers to refrain from this prodcut please. Regards Vinoth Kumar [protected]

I have purchased 2 products (Compact Waterpurifiers) on 15th March, 2014 and still I have not received the invoice and cover of that product. At time of selling Eureka Forbes sale’s person (Atit- [protected], Chandkheda - Ahmedabad) mentioned that I will receive invoice within 5 working days. Its been more than 1.5 months. Now he do not pick up the call and not answering to my messages. What kind of services you are providing?

Dear Friends, My humble request to you all is, please do not buy any of the RO UV system provided by aquaguard. RED ALERT WARNING! Please read the below to know why did i say these words. I purchased an Aquaguard (Aquasure) RO+UV system on Jan 2014. It was working fine for 3 months and on April 2014 it stopped working. From April 15 2015 to May 7 2015 I have been literally fighting with customer service people to get the issue fixed. 3 times technicians visited my place stating that there is some defect in the parts and once the new spare arrives we will come and fix it and 4th time their Service GM attended it after repeated escalations on sending uncapable technicians. Now here is the highlight, Service GM stated that our water supply has a TDS of 2090 and Aquaguard RO systems do not function if your water supplu has a TDS more than 2000.(Please note this point dear friends if you are planning to buy an RO system) I checked the manual of this product and also the user terms of this product online.No where this has been mentioned that and also at the time of installation the technician installed it without informing this. Just to sell their product they hide everything and once they find any issue they use them as excuses. Heart-burning issue is now they are not assuring the refund of this product. At the end for the sin of purchasing this product my 16600 rupees is under risk of going void and my mental stress on fighting with them and I am manually boiling water past one month from when it started working. I am totally cheated.

To
The Executive Director,
Sales & Service


Dear Sir,
Sub: Complaint Regd. 75013095 dt. 15/4/2014


Very sorry to state that service team of Eureka Forbes is poorest performers. I had lodged a complaint thru call centre on 15/4/2014 and
almost 22 days are over no one was bothered to attend it even though frequent
follow ups were made. As directed by the
call centre I was trying to call Mr. Ganesh, Service Head of Vikhroli area in
his mobile no ([protected]) he has started disconnecting my calls rather
attending same. Now I repent to have your machine without having responsible
service department to attend the complaint in time. Also I had entered yearly service contract with
your organisation and now I have to rethink whether it is wise to continue with
it.


Sir, I need your quick intervene to solve this
long pending issue since this can further cause health problem to my family.


Hope you will do the needful.


With best regards,


M M Menon


Godrej Hill Side Colony, LBS Marg, Vikroli (West), Mumbai –
400079


Mobile No. [protected]

I have purchased product on 15th March, 2014 and still I have not received the invoice of that product. At time of selling Eureka Forbes sale’s person (Subhani - [protected]) mentioned that I will receive invoice within 5 working days. I told him that I purchased this product on behalf of my company. But now I have to pay all amounts as it exceed 30 days without bill. I called him so many times and SMS but not getting any response from his side (Even he is not picking up my phone). Your sales persons have not any concern about Customer need and there value, they are just here for Sale the product.

Even I registered complaint in Eureka Forbes customer care (complaint no –[protected] and follow-up on it 4 to 5 times but every time they have mentioned that “we will dispatch invoice by tomorrow or day after tomorrow”. I am not able to understand, what is the meaning of “tomorrow” for customer care team?

I escalate it to Manager level in Eureka Forb's but issue still same.

Please don't believe any Eureka Forbes sales person and service center. This is my first and last experience with Eureka Forbes.

hello,
i have taken water purifer ..and the pressure of water at my home does not support with the purifier.so the person who came to instal said that the machine doesnot suite for the water pressure at my place.
In spite of repetated calls to the sales person and other officials there is no proper responce.
So can i know how to return the machine and get back my cash and cheques.

I had made a call to eureka forbes on 22/04/2014 requesting to send technician as tap of the water filter had broken & to be replaced. i was given request Id 75997636 and was informed that technician will come in 2 days but no one has turned up till to date there after even after repeated reminders no one has turned up. Already 10 days has gone and no concrete reply is given by customer care as to when the technician will come & repair the water filter as we have to now compulsorily drink tap water. On 30/04/2014 Mr Shekhar from customer care assured me informed me that technician will come by evening but no one turned up. i do not understand what is the problem with eureka Forbes as for selling their product they send the salesman in 15 minutes but for repairs they are taking indefinite time inspite of my assurance taht i will pay the technician whatever the charges are. pls let me know what to do whether to discard the water filter in scrap & go for some non reputed product who offer better after sales service.( water Filter purchased by me on 04/08/2012 invoice No [protected] Aqua guard Total Enhance UV WP system [protected] Invoice Amount Rs 11490/-)

Inspite of my repeated follow up service engineer not attended my wf which was due in march 14. Amc period is from 02/04/2013 to 21/04/2015 and contract recpt no.[protected]. My name is e. Sasidharan and address is fm-277 deen dayal nagar, gwalior (M.P.) mobile no. Is [protected], please ask engineer to attend tomorrow itself and change candle and carbon as per amc.

Appreciate your immediate response and inform me about enginner's visit.

Eureka Forbes We choose Eureka Forbes as a renound name in india but dint knew your technician are such ill mannered and uneducated to talk as he was pitching me your AMC rules, when compared to other company he became so rude, it was seem that if he is dictating me terms. Adjoining the details underneith we cant express his behaviour again in words he should learn a lesson. Please look into the matter. Registered No. [protected] Name Sukhdev Arora Add A2b/138c MIG Flats Ekta apartments Paschim vihar Technician Name : Mr. Ramkeval Post : Technician Branch : Paschim vihar

Dear Sir / Madam, We are herein forwarding a complaint regarding Aquaguard water purifier which has a tap leakage since a month. Kindly do, give a facility for attending the complaint. Product details: Pureguard - Multifunctional Water purifier installed at Seshadripuram First Grade College, Yelahanka New Town, Bangalore - 560 064. Contact Details: Mr. Sridhar Rao - Ph:[protected] / mob: [protected]. Thank you.

I LekhRaj Singh customer Id [protected], I purchase an enhance RO+UV vide their inv.No.[protected] on 14.04.2014 from your sales rep. Mr RAj Patil EMP.No.9061889, He promised me to give a solar lamp with the product free of cost, but still he not provided and he is not receiving my call for this regard. please provide me the same as soon as possible