Eureka Forbes Complaints & Reviews

Eureka forbes taken a service contract for servicing my aquaguard classic water filter for the perieod of 29/3/2012 to 28/3/2014 in rs 2100/- recipt no 20796102 but he do not give any servace for mantince of my water filter so please take a legal action to refund my amount thainking you

Dear Sir, I have purchased uv elite(eureka forbes) model purifier from vijay sales thane vasai east.But at the time of purchase executive told there will be AMC for this model every year but after one year service center engineer told there have no AMC for this model.When ever complain for the service it took approx one month.Now i have complain for service 11 of Sept 2014 Engineer came charged me RS 1000 and do some thing in my puifier after he left my machine dead.Now i have call so many time to vasai east service center thane, but there have no response now they din not picking up my call.Now i request you to please change my machine.My contact no is[protected]

"Hi, I am annu singh and I had a complaint against a ro reviva company employee." I had purchased Eureka Reviva, before purchase employ whose emp-id-9003446, name rakesh kumar take security money and say its refundable but still one month pass but not my money refund. I registered my complaint here and helped me to get my complaint resolved early. I got my money back. Thanks regards Annu singh

I purchased compact water purifier in march 2013, till date three times it has same issue of red light blinking. Two times PCB was changed without any cost due to warranty but not for third time i have to pay. for which 3yr AMC was asked by service person. I did it. but still the problem is not resolved from last 5 days. One service says its any of cable issue other says it's pcb issue. Request to resolve the issue immidiately. As i read online, there are same issue for this product, why don't Eureka forbes resolve the problem permenantly. either tell the issue, i will get it solved permenantly. If you read, pl revert on my mail [protected]@gmail.com

I have purchased Vacuum Cleaner in Apr'2014 after that in Aug'2014 Vacuum cleaner not working I have made complaint on 11.09.2014 vied no. [protected] after 15 days came one person he told motor damaged to be replace. He told presently stock is not there I request put to head office after that I will fit the motor I have made complaint nearly 1 month no body response it Your service is very bad. Do solve my problem immediately or your take back your product and pay my money. Mail:[protected]@yahoo.com

Its been two days requesting for aquaguard service at my place in mansarover, swarna path, Jaipur but there is still no service offered after 9 phone calls. On every call, i got a reply that they are sending an executive in half n hour. With no service, i am forced to source clean drinking water from neighbours. Address of service centre: 51/05, Shipra Path, Opp. Neeraj Modi School, Jaipur, 302019 Service centre contact no. :[protected] Kindly do the needful.

Hi, I have ordered 'euroclean health pro' on sep 14th, till now not received, when called the given mobile/land lines I am getting no response, some times customer care receiving complaints and not giving any status. I have given emails but no response. This is the worst experience from eurekaforbes online purchase that I had. I do several purchases online but never I had like this worst experience. My customerid:[protected], purchased on sep 14th 2014. thanks & regards, seshagiri k.

With a great suffering I have to say that the company's product and company service - both have disappointed me a lot. I am in great distress. I brought Aquaguard Total Neo dated 16.9.2014, which was installed on 17.9.2014. (You can avail all the details by docket number.) But today is date only 8.10.2014. Within such a short period I had to face a problem to getting purified water. The red led button constantly beeping. I think there is a problem in circuit. It annoying very much. I cannot think that I have to face such a problem within quite a short period. Its not even completes a month. However, I booked a complaint; the docket number of my complaint is [protected]. Its almost 24 hour, but no one yet attain, not even anybody contact. Is it your after sale service? Being journalist of a Delhi based publication group, I wrote an article on Aquagaurd Water Purifier last year in special issue of Diwali. Now I feel great regret for that. My perception and impression about the company and its product has completely changed. Now its my humble request that please replace the purifier or refund my money.

I HAVE PUCHASED THE EUREKA FORBES RO+UV WP SYSTEM IN JULY 2013. 1) while booking the order representative jurisdiction compliments. 2)after collection of cheque material delivered after weeks time. 3)service connection given after a weeks time by reminders. 4)one year the machine function normally.( good). 5) before warranty period cheque collected the amc renewed. 6) after amc the service personnel changed the filters. 7) after one week no water coming out from purifier. the machine takes 5 hours to fill 1 lts. 8)complaint's not responded in time. 9) after service same problem persists unskilled technicians sent for problem shooting. 10) daily complaints registered no response. 11) Now we have to buy the regular mineral water from outside agencies.(COSTING EXTRA CHARGES) 12)I believe IN BRAND TATA GROUP. customer id [protected] product delivery challan no 22153051 dated 30/07/2013 machine model ro + uv wp system [protected] my compliant no 78495484 [protected] j.venkateswaran [protected]

I have paid Rs.7480/-towards towards extended warranty from22 June 2014 to 21.06.2016 on 11 May 2014. I was assured to change 5 Candles every year. Despite reminding the service providers they have not yet came and replaced the candles. In the meantime there was some problem in the motor and the water filter failed to function. Despite telling the local representatives, they failed to attend the complaint and rectify it.

i purchased AQUAGUARD GENEUS from http://www.eurekaforbes.com on[protected] and i received item on[protected] as promised very timely delivery but after delivery when installation guy come to my home for fitting said AQUAGUARD GENEUS is not able to get proper pressure from ur water tank. u need to lift ur water tank or AQUAGUARD GENEUS is not able to get proper pressure to work correctly. i said i can't able to lift my water tank so installation guy said u have to mail or call our customer care no. to get refund ur money n return this product. i call many times on their customer care n mail 3 times on [protected]@eurekaforbes.com but not get any result. i also call DIRECT SALES sales person Mr. Kamlesh Kumar employ code - 9010628 & Satish Kumar Branch Manager no.- [protected] and Mr. Sudarshan sales employ code - 9006504 no.- [protected]. NOW I WANT MY MONEY BACK N TELL EUREKAFORBES TO COLLECT ITEM FROM MY HOME BUT THEY SAID THEY CAN'T HELP ME JUST CALL OR MAIL EUREKAFORBES TO ASK ANY HELP. THEY ARE VERY RUDE AFTER TAKING YOUR MONEY. PLZ HELP ME Below are order details:- Dear customer, Thank you for shopping with us. We have received the payment. Your transaction id is [protected], Authorization Code is 052789 Customer ID is [protected] Your order will be shipped to you shortly. Please note that the product availed in the offer – Aquaguard On the Go Personal Purifier will be shipped to you separately. For any further queries you can reach us on +[protected] / [protected] or email us [protected]@eurekaforbes.com The details of the order you placed are mentioned below: Billing Address Shipping Address First Name deepak First Name deepak Last Name yadav Last Name yadav Address1 Car Expert, 368, samay pur Address1 Car Expert, 368, samay pur Address2 railway station road Address2 railway station road State Name New Delhi State Name New Delhi City delhi City delhi Pincode 110042 Pincode 110042 Mobile [protected] Mobile [protected] Email [protected]@carexpert.co.in Email [protected]@carexpert.co.in Employee Code 9010628 Order Form No. [protected] Product Name Quantity Amount(in Rs.) Transaction Date AQUAGUARD GENEUS 1 22990 8/23/2014 11:11:15 AM Total Amount (inclusive all) 22990 Please note that should you choose to pay offline and ask for a refund on this online transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted. Warm regards & sincere thanks The Eureka Forbes Team

Name : Amogh Rajkumar Parker Contact No. [protected] Model Aquagurd Nova Water Purifier I am writing to you in regard to the above mentioned subject to inform you that I had personally lodged a compliant on TUESDAY 29 SEPTEMBER 2014 ON YOUR CARE NO. [protected]. I had also requested to send the technician AFTER 1 PM. AS requested a technician named JAYWANT came and told me that a part had to be replaced. He told me that the compliant would be addressed the next day as the part which had to be replaced was not available with him. HE also told me not to complain in case of any delay. FINALLY he came yesterday and told my father that he will not attend the compliant. When I got in touch with him today on 06/10/2014 HE REPORTED THAT THE MACHINE WAS PROBLEMATIC AND HENCE HE WONT COME TO ATTEND THE COMPLAINT. WHEN I TOLD HIM THAT I HAVE AN A.M.C THEN ALSO HE DENIED COMING TO MY PLACE AND ABUSED ME VERBALLY. IS THIS THE WAY YOU TREAT YOUR CUSTOMERS? I WANT THE COMPLIANT TO BE ADDRESSED AS QUICKLY AS POSSIBLE. Please Reply

We are purchase AQUA GUARD ENHANCE RO+UV [protected] in Pondi cheery branch INVOICE NO [protected] DT ON 23.07.2014.& USING THE SYSTEM . After two month machine was no swiched on. we are compliant at pondicheery branch.they are attend the compli ant . then again from 3rd oct.14 mission was no swiched on. kindly consider my compliant, pls replace the new one .thank you N.MANIVANNAN., 138/307 MAIN ROAD, VIKRAVANDI-VILLUPURAM.605652. CELL: [protected]

Dear Sir, I DD Katkar Address: B906, Sea Queen Excellency, Sector 44A, Nerul Navi Maumbai-400706. Tel:[protected], MB: [protected]. Last month purchased water purifier for home. It was delivered to my home and cheque collected later by your rep. Product is faulty and leakage. Your rep cheated me by giving fake promise that he will replace it however later he disappeared and did not turn up. I am very sad and unhappy because of false information and promise given by your rep that he do replacement. Kindly get your product back. I do not want faulty product on day one at my home. Take strict action on your rep who is not responding after my many call to him. Thanks, DD Katkar

On 28 Oct 12, I took an AMC for my Aquaguard Nova with Eureka Forbes vide "Invoice-Cum-Receipt for Service Contract" No 21441724, valid till 27 Oct 15. Since then multiple requests, yielded no service till Jul/ Aug 13, when finally some one came to do the servicing. The technician (as well as the person at the office on phone) informed us that the franchisee had cheated the customers and did not provide any service. Eureka Forbes then replaced the franchisee and it was the new one that the technician had come from. A slip-shod work was done by the technician who left with partially functioning purifier.I have made several calls since then and no one has ever visited to attend to the purifier. Assurances by Mr Yogesh Kathul (supposed to be Area Service Head of Eureka Forbes, [protected]), multiple mail reminders and calls have yielded no visit! It appears that Eureka Forbes has devised a new scheme to dupe gullible customers by way of AMC. Please help me to get back services worth 3, 620/- paid for in Oct 12.

Sea water care from JP nagar 8th cross 33rd main road mob = [protected] and [protected] They came home for servicing and said there is something wrong and charged money to change certain part post which they water from the filter has stopped coming . We have tried to contact them several times they have never responded. We dont have drinking water for 6th day now. and have to buy biseleri bottles for cooking and drinking Very dissapointing from the Euraka Forbes partners

Dear sir, One of your product “Aqua guard Reviva” was purchased by me on[protected] bearing unit Sl No-6039845 from “Priti Aqua solution, Angul, Odisha contact No-[protected] / [protected]”.Since last 1 Month it was out of order and not supplied any water. I have contacted to the supplier, he replied that our duty is to sale the product but not to provide service after sale, you contact to the service centre. Then from the warrantee booklet I got the phone no and contacted to “[protected]” on[protected] lodged a complaint bearing no[protected]. Nobody is responded & contacted to me regarding my complain, perhaps they take it casually. Then after 7 days i.e. on[protected] again I contacted to “[protected]” .they replied that we have contacted our Bhubaneswar service centre they will attained. But unfortunately till date nobody is came to attain my problem. Again I lodged a 2nd complain bearing No[protected] dt[protected].Before sale of a product, your people convince the poor customers with false assurance like “our products are international products, In all India our service centres are there. We are providing 24 hours door to door service to the customers”, where is your 24 hours service? Even after lodged a complaint nobody is responding since last 20 days. In your warrantee booklet you have written that 3 free services & checking will provided but nobody is available to see. You imagine how your people are providing which type of services to the customers. This is my sincere request to you, please sort out my problems otherwise I will escalate the matter to your higher authority. With regards Chaitanya Mallik, Mob-[protected], At/Po- Jiral, Via- Kamakhyanager, Dist- Dhenkanal State –Odisha Dt[protected]

We own Aqua Total RO for the past 5 Years and since then we are facing problem every now and then. We were advised to enter into the AMC and we did it. Surprisingly every time they service the equipment it will work for only one day and it will get impaired often. We were pushed into deep trouble without water and ended up in buying the same old distilled water can. We had severe stress because of this and finally decided not to use the product and were purchasing water can for the last 3 months (since July 2014). Recently we decided to go the product as some of our friends suggested to renew the AMC. We called the service center and entered into an AMC of 2 years ending up paying a huge sum of Rs. 8000 on 02.10.2014. On the day Mahatma's Birthday, the great legend who showed the way of customer satisfaction, as a simple customer we believed that this AMC at least will finally throw our worries of day to day Water problem. But to our unfortunate, again it stopped working since this morning (03'Oct 2014) leaving only chaos in our home and frustration when guests visit our place. This totally made us deep troubled and no one can give back the peace of mind we lot at this moment. When we call the customer care, we again left at '0' by getting a response "It will be serviced soon as this is festival holidays time".. Hope many other families facing the same problem but not openly addressing it in the global forum. Can any one reputed senior official of Eureka Forbes, who may be reading this complaint, can look into this and take immediate action and restore the lost peace at our homes.. Expecting a positive and permanent responsive action from the world famous company.. Alternatively, I would appreciate if anyone can refer to the procedures and compliance of getting compensation for the hassles through consumer court in such cases. Ravikumar K, Bangalore [protected]

We bought water purifier RO+UV WP System on 18.10.2013. First experience till today 1st Oct 2014 ( 11 months) have not received original Bill. What we have is DELIVERY CHALLAN. Second experience, it was told that company provide 3 free servicing for first year. Till 30th September nobody cared to come for servicing. Finally placed complaint ( 3rd time) and one gentleman came to help. Now most frustrating part of customer support. According to service person that product was not installed properly at first place. He mentioned that Membrane is not according to TDS of water supply. Due to this and no servicing both candles and filter are ruined/choked and needs to be replaced. Due to wrong product installation ( without checking TDS) we are facing health issues like joint pain and acidity. Finally we asked the service person to change the Candles and Filter at product is still under guarantee period ( or free service) of 1 year. Also he accepted that this happened because of no service which we company should have done. Service person REFUSED and mention that this will not be done for free and we have to pay money for damaged parts. We called Sales person ( name mentioned in our delivery challan as we have not received bill after 1 year) and response was more frustrating. Instead of listening to full details he mentioned we have to incur cost for changes. We asked for upper management and I got very rude reply and person didn't provided any contact details and said you can escalate to whoever we want. In short its bit company but with no values. We are still waiting for original bill, Product installed without checking TDS and due to which we are facing health issues and on top of that nobody cared for 1 year to come for servicing.

I had bought the most expensive and best quality model of eureka Forbes's RO purifier (Expert Ro purifier) 3 months ago. From past 2 weeks, the purifier isn't working. I have registered several complaints with my customer code: [protected]. I have called them several times. They have guaranteed a visit in 24 hours but there was no response. On top of that they have call centre executives like miss Sunnanda who not only respond rudely to the calls but also abuse the customer and tell them they cant help them. I want to claim my money back from the company for such a ridiculous product and after sales service.