[Resolved] Eureka Forbes — Service Complaint for Aquaguard | |||
We have purchased Aquaguard Model: AG I-Nova C 5 from Eureka Forbes Ltd. AMC for the same has been obtained from the company and it was last renewed on 21.11.2013 for 3 years upto 21.11.2016. At present it has service complaint and the same has been lodged on 19.09.2015 and thereafter followed up on 25.09.2015, 01.10.2015 and 15.10.2015 on the helpline. I was also given the number of their Supervisor, Mr. Anand, cell No. [protected] by the helpline. However, despite several calls to him and his promises, the problem has not been resolved. Mr. Anand gave me the mobile number [protected] of their Area Manager, Mr. Abhijit. But despite my numerous calls, he has neither picked up the call, nor called back. The complaint is unresolved till date. Was this information helpful? | |||
Sep 14, 2017 Complaint marked as Resolved followed up with the company vigorously. Eureka Forbes customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Hi Salil Patil,
Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team.
Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team.
The technician ultimately called on us today, i.e. 24th Oct, 2015, with a used and defective switch. The machine is still not functioning properly.
I do not expect this type of service from the company and request them to service the machine properly immediately.
I do not expect this type of service from the company and request them to service the machine properly immediately.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Salil Patil