Eureka Forbes — Service Delay - Reviva RO Product under AMC

Address:

Chennai, Tamil Nadu

Customer ID:[protected] Refer my customer ID. I have been using Eureka forbes Reviva RO Model for the last 3 years. Though the product is good, had a history of struggling for service. More recently, when my contract was due for renewal, the service personal diligently called me and came to my house to collect the cheque. That was the only time I got a call from Service center. While collecting the cheque, he agreed to replace the faulty aquaguard motor immediately. But it took 4 weeks and dozen of follow up calls to get it done. A refurbished motor was fitted that time (I came to know this from the motor box). The product worked fine for may be two week and after that it efficiency reduced. It took 12-15 hours for the little tank to get filled. Hence I called the customer care again to file a complaint. A person attended the complaint but didn't fix it. He analyzed that the adapter needs to be replaced and for the moment he didn't had a stock. He assure that it will be done the very next day. As always it happens, next day we spent only waiting and no one came. Now its almost a week and we are still waiting. 77421302 is the complaint number, which has every details of my follow up. For any person thinking of buying this product, please rethink. This product doesn't have even the basic customer service.