Comments
Poor customer service
they came for instalation after 1 and 1/2 months, the man came for instalation had no knowledge how to instal, during connection the water pipe he broke the inlet valve, he promised to come next day, but he has't came, after calling twice by phone they told me that they have no inlet valve at there service centre.now my purifier kept unused i m wondering for inlet valve !
they came for instalation after 1 and 1/2 months, the man came for instalation had no knowledge how to instal, during connection the water pipe he broke the inlet valve, he promised to come next day, but he has't came, after calling twice by phone they told me that they have no inlet valve at there service centre.now my purifier kept unused i m wondering for inlet valve !
non existant customer service
water purifier(crystal) is under warranty period and giving trouble and service center is not
attending the call even after 15 days of complaint and repeated remainders.
water purifier(crystal) is under warranty period and giving trouble and service center is not
attending the call even after 15 days of complaint and repeated remainders.
Dear Sir,
We purchase water purifier ( Desina model) through Ezone Rohini Showroom, from the very first day we are not statisfied from your Enginer more over Desina proformance. The problem is that in the morning hours Desina water purifier not working properly & we complete may time but the yr. engineer told us that this problem due Winter season. How I can accept this remark from companies enginer. Kindly advice me & I am humbaly requesting Euraka forbe's management to help meby solving this problem.
My contact details are given below for your ready reference.
Rajesh Batra,
C-408, Saraswati Vihar,
New Delhi - 110034,
India
Contact # [protected]
Landline #[protected]
We purchase water purifier ( Desina model) through Ezone Rohini Showroom, from the very first day we are not statisfied from your Enginer more over Desina proformance. The problem is that in the morning hours Desina water purifier not working properly & we complete may time but the yr. engineer told us that this problem due Winter season. How I can accept this remark from companies enginer. Kindly advice me & I am humbaly requesting Euraka forbe's management to help meby solving this problem.
My contact details are given below for your ready reference.
Rajesh Batra,
C-408, Saraswati Vihar,
New Delhi - 110034,
India
Contact # [protected]
Landline #[protected]
bad service no visits for service inspite of several phone calls
Our water purifier Forbes (crystal) is under warranty period and giving trouble and service center is not
attending the call even after 90 days of complaint and repeated remainders.Poor response from helpline people.
Only bogus promises are made that service technician will attend withou any response...
attending the call even after 90 days of complaint and repeated remainders.Poor response from helpline people.
Only bogus promises are made that service technician will attend withou any response...
Forbes crystal worst model and company and dealers. Trying to contact thru helpline always got answer "Our executives are busy please stay on line" Rather I think I should opt for new one from other company. I will recommend not to go for "Forbes Crystal" from any dealer.
Big names Big promises
Worst service Worst performance
Big names Big promises
Worst service Worst performance
Forbes W/P Crystal — Replacement
As the product is been taken on 24/09/2009, the device is not been used till now. when the technicion he saw the entier thing & device was dismentalled,he found the wire has come out for the sensor & he called up to his senier about the whole incidence and told me that the senior to be changed and wire to be joined with normal tape which is not acceptable to me. As this product is new i donot like to get it repaired. Hence i request you have a look in this matter for the replacement as soon as possible.kindly call me on my cell no [protected]
Eureka Forbes — Bad service
we bought a new water purifier from DASS showroom Wanowrie. then service guy promised that he would come to set it up by 11 am. it is now 2 pm and still no show Even after callin up DASS customer serviceEureka Forbes Customer Care's response, May 29, 2017
Verified Support
Dear John,
Please share your contact details/customer ID and I will have my team connect with you soon to install your product.
Regards,
Priya
Please share your contact details/customer ID and I will have my team connect with you soon to install your product.
Regards,
Priya
Eureka Forbes Customer Care's response, May 31, 2017
Verified Support
Dear John,
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Priya
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Priya
Eureka Forbes Customer Care's response, Jun 5, 2017
Verified Support
Dear John,
As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.
Regards,
Priya
As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.
Regards,
Priya
Very poor service and fake commitments. Am purchased RO+UV origa water purifier in last December 2017 that your sales person says with in one year any concerns regarding filter or cartage we will replaced under warranty, after one year we replaced under customer paid . but now I register one complaint and technician inspected the machine and said need 3000 rupees for filter and cartage replacement .
Jithesh
kottayam
Ph [protected]
Jithesh
kottayam
Ph [protected]
Eureka Forbes Customer Care's response, Sep 16, 2018
Verified Support
Dear Jithesh,
I've shared your concern along with your details with my team in Kottayam. Be assured, they’ll connect with you as soon as possible to address the same.
Regards,
Anita
I've shared your concern along with your details with my team in Kottayam. Be assured, they’ll connect with you as soon as possible to address the same.
Regards,
Anita
Eureka Forbes Customer Care's response, Oct 1, 2018
Verified Support
Dear Jithesh,
I've received an update that your concern has been resolved. Do let me know if you need any other help.
Regards,
Anita
I've received an update that your concern has been resolved. Do let me know if you need any other help.
Regards,
Anita
Very Poor customer service. more maintenance charges. I think we have to work with customer several day to get done the mandatory service.
I have done payment for maintenance and repair service RO + UV 24 month COMP AMC
Date: 08 July 2019
SAC code: 9987
Unit: 1
Rate: 7398.32
CGST: 665.84
SGST: 665.84.../>
Total payment done: 8730 rupees.
the mandatory service request number [protected], service not done no stats update.
the mandatory service request number [protected], service not done no stats update. this is assigned to technician NAVEEN.J ([protected]). THE SCHEDULE TIME IS on Saturday 10 am - 12 pm. but he called me on Friday, asked me land mark details and why you raised complaint, and told me that, will come do service today (Friday) only. later his mobile not reachable. he didn''t came on Saturday also.
I spoken to customer care, he telling that, make sure service will be done on Sunday 10 am to 11 am. we will see where the Story will end.
I have done payment for maintenance and repair service RO + UV 24 month COMP AMC
Date: 08 July 2019
SAC code: 9987
Unit: 1
Rate: 7398.32
CGST: 665.84
SGST: 665.84.../>
Total payment done: 8730 rupees.
the mandatory service request number [protected], service not done no stats update.
the mandatory service request number [protected], service not done no stats update. this is assigned to technician NAVEEN.J ([protected]). THE SCHEDULE TIME IS on Saturday 10 am - 12 pm. but he called me on Friday, asked me land mark details and why you raised complaint, and told me that, will come do service today (Friday) only. later his mobile not reachable. he didn''t came on Saturday also.
I spoken to customer care, he telling that, make sure service will be done on Sunday 10 am to 11 am. we will see where the Story will end.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7767
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Three days waiting for my water purifier serivice even though it is under warranty period. Poor response from helpline people.