Eureka Forbes — WORST CUSTOMER CARE - SERVICING | |||
Hi, Today morning i booked a service request and after waiting for 5 minutes on the line on ur 39883333 number finally some one picked. Even after being told by everyone that your servicing is worst and no one responds properly i made a request as a final call. I was told that within half an hour ill be receving an sms and Aquaguard technician will contact me. but no sms received till now & no one contacted me from Aquaguard. Seriously guyz, the interest & importance which u give to your customers while SELLING is no where seen in your after-sales services. SERIOUSLY FED UP OF YOUR IN-RESPONSIVE. is this how u take care of your valuable customers? Im never gonna buy another AQUAGUARD in my entire life & will advise each & everyone all through my life not to buy from you. and NOW AGAIN im trying to your number[protected] NO ONE IS RESPONDING. If i dont get a response in a day. IM GOING TO FILE A CASE in CONSUMER COURT against you. How can you take us for granted ?? WORST OF THE WORST!! you people are!! I also tried for AQUAGUARD DEMO - number - i GOT A VERY QUICK RESPONSE. wow. the same is not seen for booking a service request. Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi Panchunaveen,
We are still awaiting your contact details. Please send us the same as It'll help us trace your issue & resolve it at the earliest.
Regards,
Eureka Forbes Team.
We are still awaiting your contact details. Please send us the same as It'll help us trace your issue & resolve it at the earliest.
Regards,
Eureka Forbes Team.
I didnt get a reply from 39883333, finally i had to call the AQUAGUARD DEMO BOOKING number and they said to call the service request number[protected] again, again got fed up, finally i decided to give one last try, and harrassed the DEMO BOOKING GUY to give me the contact person for the Servicing. Finally sm1 rang me up and gave another guy's number, that was also switched off. d servicing guy who called me earlier was not picking my calls.
I WAS SERIOUSLY FED UP AT THIS POINT
Finally one guy came on monday and did the service, the SERVICE WAS SATISFACTORY of course.
You give such good ads, and pretend that your such a good and well reputed company, and EVEN I THOUGHT THE SAME & made the mistake of BUYING ONE an year back. (WHICH I WILL NEVER REPEAT IN MY LIFE)
YOU JUST LOST A LOYAL CUSTOMER.
Just a tip of advise: If you dont invest on your SERVICING area as much as ur investing on SALES, your sure to close shop soon. and You are not the only one in the field, now WATER PURIFIER'S market is HUGE and We as customers have lot of choices.
Deeply grieved Loyal customer
Pachunaveen
I WAS SERIOUSLY FED UP AT THIS POINT
Finally one guy came on monday and did the service, the SERVICE WAS SATISFACTORY of course.
You give such good ads, and pretend that your such a good and well reputed company, and EVEN I THOUGHT THE SAME & made the mistake of BUYING ONE an year back. (WHICH I WILL NEVER REPEAT IN MY LIFE)
YOU JUST LOST A LOYAL CUSTOMER.
Just a tip of advise: If you dont invest on your SERVICING area as much as ur investing on SALES, your sure to close shop soon. and You are not the only one in the field, now WATER PURIFIER'S market is HUGE and We as customers have lot of choices.
Deeply grieved Loyal customer
Pachunaveen
and its not PANCHUNAVEEN
its PACHUNAVEEN
Learn to read properly.
why am i wasting my time.
and Im seriously delighted that you people replied for my CONSUMER COMPLAINT.
HAHA
its PACHUNAVEEN
Learn to read properly.
why am i wasting my time.
and Im seriously delighted that you people replied for my CONSUMER COMPLAINT.
HAHA
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team