Excitel Complaints & Reviews

I have been using excited for last five months but my internet connection stopped working 2 days ago and I have submitted the complaint to repair it and I am surprised that the Company EXCITEL promise us solve any big or small problem within 24 hours but in my case it's already been 2 days and there is no response from the service or any customer care or anyone. I resubmitted my complaint in every 3-4 hour but still there is no response....

Dear sir/madam,

This is a complaint against excitel broadband pvt. Ltd., provider of my broadband service.

Issue is that the broadband wire coming from pole to my modem is loose, as a result i have to hang the wire on hook to a certain angle to avoid the frequently disconnection.

I register the complaint on customer care on 16th july 2020 and my complaint no. Is 3710365.

Everyday,...

I have been suffering from their pathetic service from long time now... Before yesterday i have made an advance payment for 4 months, the internet is not working from last 2 days and always there is no stability so i have requested to their customer care guys to refund the amount but they are not giving my balance amount, as i was assured that if there is any issue will refund if you are not happy with the services.
Most of day i call...

I don't have internet connectivity since last 4 days. I had been facing multiple disconnections (2-3 hours daily) since over a month and have raised multiple complaints but no resolution yet and now since last 4 days connectivity has been lost entirely. Every time I call customer care they say someone will fix but no one visits. I even informed them I'll be switching to another ISP soon but no one bothers to fix the issue since I have already...

I want to complaint about excitel broadband pathetic services in Indirapuram. There are multiple issues
1. pathetic services with outages more than 30 hours.
2 . Baba network the local service provider abuses and threatens for goons if we complaint.
3. There is no escalation matrix or channel available to report issues and sort except thier call centre or chat and they have no responsibility
4 we as customer does...

Hi team

I have raise multiple ticket regarding frequent disconnting but till now no solution.

User id: [protected]@a135...

I got Excitel Fiber net back in the month of May when lockdown was eased a bit. I paid for an upfront 3 months plan which guarantees a speed of 100mbps. When I paid everything off, I was supplied with a single band router which doesn't even give me 20 mbps and times and the max speed it can route is 48 mbps. This is surfing speed I am talking about and not downloading speed.

1 month gone, I raised a query with Excitel to get...

I have a speed and connection fluctuations problem but most of the time speed problem. I have subscribed for an 60 mbps plan 3+1 month which should provide an 60 mbps speed but what i am actually getting is less then 10 mbps. Regarding the same issue i have registered a complaint on their online portal but i have not getting any response or resolution. They told me they can't provide me proper speed and told me to go for another company where...

Dear sir,

At the outset of this mail i want to share my utmost disappointment faced due to the poorest services of the local franchisee of m/s chaudhary cable.

I am rishi kumar bansal, using services of excitel for internet.

My registered address is 29, 1st floor, rama park, kishan ganj, delhi – 110007.

My registered email id is [protected]@gmail.com and mobile no is [protected].br...

I bought new connection last month itself and bought the 9 month plan. I am facing los problem from more than 7 days.
My problem is whenever it start raining my connection goes away and los light start blinking and after the rain gets stopped, after 3-4 hours connection will start automatically. I have complaint several times but till now solution. Even your erp is very bad. And a very good liar.

My account id is = [protected]...

I have applied for excite connection on 30 may and they provide a seperate tenda router and gepon ONU device.And they told that after one month all the plan will be available in the excitel app and they took about 4350 rs from me.As my plan end on 2 july i called the local company and excitel customer care that the plan is not available in the app i called so many times but they ans you have to upgrade the device(Which is given by excitel...

My internet is down since mng and I raised a ticket but whenever u contact them there is only copy paste reply that team is working on it and also no ERT.And i[censored] ask any progress on ur ticket then also the excitel executive has no update and in reply they will give u the same copy paste reply and also there is no process to escalate your unresolved issue to next level....

Hi,

I have raised 50 tickets with excitel till now everytime they tell this will not repeat but same thing is repeated again. They also give false promises. Everytime after power cut my download speed is 2mbps however my plan is 75mbps., very slow speed most of the time.....

I am facing internet network issue from 15 days. When i call to excitel internet provider to solve my problem. Every time they are not attending my calls. If mistakenly attend they always told me that they are sending someone to catch the issue. But no one came. This happens continuously from 15 days....

I bought excitel internet connection last month. I was promised a speed of 100 mbps. And a stable internet connection. Since then i m facing frequent disconnection. Like 7-8 hours of disconnection daily. And a speed of 50 mbps on average basis. Dont pay them any money. They will make all false promises. But once u pay them they wont help u. They will stop taking your calls....

Hi,
I am jyoti, residence in madangir dda, new delhi. I have applied for 03 months plan for wifi connection (3 months unlimited) in 2000/- for plan +1500 for router +500 for installation charges. The wifi speed is very low and it not available now. But now wifi is not working and showing connectivity error. When i called the agent two times from my number but he does not pick my call, even not reply for the same. As i am not getting...

I had installed a fiber setup paying 2000rs additional to the normal installing cost because i wanted a stable and faster connection. But this has been a waste of time and money because i never got to avail these plans and have been paying for the basic /fiber less plans despite paying the 2000rs. And upon contacting the incompetent customer service, they write you off saying that you have a normal connection and not a fiber one and that...

Dear Sir/madam, I made payment by online on 1st april 2020, to excitel by using the there payment gateway. payment amount was debited from my account but transaction was failed.
till date I am waiting for my refund by Excitel team not refunding my amount.
please help me to get my refund back.
I raised the ticket at excitel portal with the ticket id #3198084. ticket raised on 20th april 20, when I am not get my refund.br...

I've awful experience with excitel. It's been a 40 days since I've been facing an issue of No Connectivity. They always make only excuse but no result have been delivered. This company is fraud they attract customers through fake offers after that they Give 3rd class service....

I have made a payment for upgradation of omu device of 1250 rs from my bank account which was debited and sent to their bank account on 12th june and today is 20th june, but nothing has been done and they say payment is not received. Local service provider - b. P. Internet does not pay heed to the complaints and refuses to pick up calls.

I have raised multiple request on their webasite but no help given. I have lost so many...